Ritz-Carlton O‘ahu Turtle Bay, Hawaii

The room was great and the hotel was comfortable and beautiful

More restaurants would have been great

Our room was beautiful, modern, spacious, and incredibly comfortable, with thoughtful touches that made our stay feel special. Waking up to ocean views was a highlight.

There was not one thing we didn’t like about the resort.

Everything was amazing
The facilities incredible and very relaxing place to stay
The gym has wonderful ocean views

Very luxurious. Great location. Staff were amazing. Beds were very comfortable.

Nothing

Amazing property in one of a kind location.

It was perfect. There was nothing not to like.

The beds were so comfortable. We loved the option to add in club level food and drink + great location!

We had an issue with a leaking noise behind our bed. It came to fix it, but it was kind of a bummer that this happened on our first night.

Location, rooms, facilities, beach, adults pool and spa area (although needs to be much larger). Options for food and self laundry facilities were great.

A couple of small things - no slippers or robes in the room. No one advised that the parking was 40 dollars a day and we only were aware when we checked out. Prices should also be listed on the initial website page for treatments before you get to the page to book - very expensive.

Location

Food was not great

Love the property itself, it has it all. You can snorkel, surf, hike, see wildlife, attend a luau, golf, ride horses, eat delicious food, get a latte, take professional photos, and more all without leaving! Even rent a tesla on site for the day. They offer transportation, and the staff always went above and beyond to help with anything we needed.

Everything about Turtle Bay was best of the best. We were treated with exceptional care - very impressed with the personal touch of remembering our names & Leo’s birthday.

The food at the hotel bar should be easier to eat. The tables are small, so things easier to manage would be best. I had the lettuce wraps it is was quite messy.

The bungalow room we stayed in was beautiful and clean and had the most stunning view of the water! The bathroom was great with a huge soaking tub. Staff was friendly and grounds were really lovely to walk around. They had golf cart rides from the bungalows to the main property to cut down on walking if you requested which was amazing!

Just a few misses with requests not getting done such as telling us they would bring ice or our bags up from the bell desk and not following through. We also put out the room service card for breakfast and when the time came and went that we requested the food for we called and they said they didn’t pick it up even though it states to just leave it on the door.

The views are amazing…great inside and outside..great food options

Pool was cold, it is crowded..and far from the airport ($200 cab ride)

Great location as well as having great facilities, staff made us feel very welcome

room was incredible and the facilities are excellent. I wish I could have stayed longer.

The exchange rate the Australian $ made everything a little more expensive than I would have liked. that has nothing to do with the resort.

Beautiful hotel with great service. everyone was very friendly and helpful. the only downside is the high price. The remodel has really taken the pmace a level up. The rooms are a bit small but that's just how this place was built originally. The service everwhere was very attentive, far better than the typical Ritz resort factory experience. This is likely because the hotel used to be independent and the same folks are in charge regardless of the rebranding.

adult pool was unheated. main pool is a bit small.

I've been there several times and it is consistently very well done. Great gym with views of the ocean and surf riders!

It recently became a Ritz Carlton and, with that, the hotel became more expensive.

Definitely the place for us to stay in Oahu. We looked at Waikiki and am so glad we chose to stay here. Two very different places but for us if you are going to the island we wanted to enjoy the natural beauty. The hotel has a great vibe and has lots to choose from. A number of different activities, great gym, lovely walks around the surrounding area, some nice shops and a number of different of eating options. Definitely book ahead if you are going at a busy time as the beach restaurant as an example gets booked out quickly. Bookings are on “Open table.” Rooms were lovely and really well designed.

We stayed during the handover from the PE group to the Ritz. Definitely would say this wasn’t a smooth handover as a resident of the hotel. Will be interesting to see what changes!

Absolutely the most amazing location and place we have ever stayed at 🤍🤍🤍

Nothing

There is a nice view from the room and a good location to access the North Shore.

NA

Great! Great! Great! Rooms all have good views of what Hawaii is all about (beaches, ocean, sun, surfers, even a turtle).
The breakfast was exceptional though we did not like that all warm breakfast food (eggs etc.) had to be paid extra for.

The little market in the hotel is fully equipped and also not so little. Important since there are only very few alternatives nearby.

For turtles one needs to drive to some of the nearby beaches (15min).

Don´t miss the historic landmark with a five minute walk : "Opana radar station" and it´s role on Dec 7, 1941 (attack on Pearl Harbour). It is right next to the surf school in the hotel.

The restaurant at the golf club sounded great as it was described but turns out to be far below any average golf club restaurant. Does not complement this hotel´s leaque.
In the main restaurants/breakfast & dinner food was good, breakfast even great, but on consecutive days some (few) restaurant staff appeared a bit snippy at first.

The facilities were stunning and the location is breathtaking. There is so much to do and explore, we always found something to do from visiting the stables, playing pickle ball, a relaxing massage at the spa, a bike ride around the property or relaxing by the pool.

Some of the restaurants could be better value for money

It is hard to choose, everything was amazing. The room was beautiful with a gorgeous view. No matter where you were on the property, it was an amazing view. The staff were all so friendly, attentive, and welcoming. All of the food and drinks were delicious for every meal and we tried all of the restaurants, the cafe, the bars, and in-room dining. Everything was amazing! Even the name didn’t disappoint as we saw and swam near turtles!

There isn’t anything we disliked, but I’m glad I had looked at reviews beforehand to know to bring water socks/swim shoes. They were very needed for how rocky the cove could be while swimming.

Location

Lack of luxury touches such as robes, slippers

The service was excellent. The amenities were excellent.

Beautifully designed resort. Amazing location with great views all around. Great beds and huge bathroom with double sinks. All food in resort great but dinners at Alaia restaurant top notch. Sashimi so fresh and amazing, pasta, pork, salads all Michelin quality in our eyes.

Nothing

Beautiful, clean, amazing beaches

Pricy

There's something about Turtle Bay that's just relaxing. The location is fantastic, service is excellent, room was comfortable. The servers at the pool bar made us feel really welcomed. The atmosphere at the outside bar around sunset everyday is fantastic - really enjoy the live music. We didn't want to leave.

The fitness center looks amazing and the views are great when you're on a treadmill but it gets a bit crowded at peak times and could be hard to get a machine or weights.

excellent breakfast in our room

ice had to be delivered , ice didn't last long enough. but loved everything else

The stay was fantastic. Property upgraded us for our two nights. Views from the mountain/beach were awesome. The rate was on the expensive side but there are a few options in north shore. Based on what we received I would still stay in the property if I was planning to be there again for the same amount of time.

The restaurant food. Too expensive for the dish served.

Beautiful resort, friendly and helpful staff, stunning surrounding areas and so many activities to do daily!

The main communal areas of the hotel are gorgeous. The refurbishment to the lobby area is stunning. This is our third time staying at the property but the first time since the refurb.
The amenities and activities are fantastic.
The little cafe in the lobby is also fantastic.

The property is stunning, however given the hotel is switching over to the Ritz, my main comment on the rooms would be to get rid of the carpet. It’s filthy and makes the rooms stink! We had to sleep with the door open because the smell in the room, which is due to the old, damp carpet is unbelievable

Location is amazing! Beautiful views, pool and beach are awesome. Kids love the waterslides! Lobby looks and feels really cool and comfortable. Had great service from valet, room service, pool towels, market, cafe, and some wait staff.

For the price, I didn’t feel like the amenities, food, and some staff interactions were up to par. Jacuzzi was broken for our entire stay. We had such terrible service on 2 occasions that we actually gave detailed complaints. Hotel responded okay to the complaint but not in the way I would have expected for this caliber hotel. Mai Tai was awful and food was pretty meh.

Great views and large size rooms. Pretty gardens. Loved the coffee table books scattered around the foyer. Casual breakfast were fresh and healthy.

Would have been great to have a shuttle bus between Haleiwa and the Polynesian Cultural Centre. If one didn't have a car one would feel trapped.