Moana Surfrider Westin Resort Honolulu, Hawaii

Ease of access to everything ! Loved the Banyan wing .

Pool area too congested / small

Great history, beautiful view, nice breakfast buffet.

Noisy room ac, bathroom was very hot with no ventilation. Noise from road. Valet parking was expensive. Drinks very expensive but tasted okay.

Best hotel in Waikiki. Excellent location, great facilities and service.

If your room overlooks the street, it can be loud of an evening.

Great location, beautiful facilities, friendly and helpful staff.

The elevators could be crowded at times with long wait times.

The proper is location was excellent providing beach access as well as downtown area

Everything! From the moment you drive in to the moment you drive out… with tears because you don’t want to leave… everything is perfection.

We had to leave.

Location, design service, and staff

Maybe a bit too busy and noisy

Great location and facilities. Friendly staff.

Loved everything about the property. We would definitely consider staying here again!

The cleaniness

Food close to shopping

Nice clean rooms superb location!

Water pressure in shower was atrocious. Took forever to shower. Disappointing for the cost of the hotel & “resort” fee.

Josh was great. Super friendly staff. Beautiful building and access to the beach. Chill evenings with local entertainment

Location & ambience

That our room was very noisy from street noise

On Waikiki Beach! It’s a great location if you want to be on a tropical island combined with any big city style open air shopping mall. If your swimming laps or surfing lessons are interrupted by a strong urge to buy a Rolex or a Hermes purse, the shops are immediately steps away :))

Our room was tight and I could hear my neighbor coughing all night. There was no way to walk up to our floor bc of construction. Walking down was good, a fire exit. Resort fees are arbitrary and have no value. I spent $100/d for two lounges and an umbrella which could not be tilted.

We had ocean view, which was amazing. The location was awesome right in Waikiki., close to everything.

The only thing I did not like about the property is the rooms were not really big.

It was so clean very central to everything and the staff was exceptional so nice and welcoming. We had a wonderful stay

I cannot say there was anything I did not like about the property. It was amazing.

The location was fantastic and the hotel had a wonderful charm about it.

The bathroom was very small and no space to put toiletries. The prices at the restaurant were very expensive a glass of wine was $21 US which is over $30 AUS. We didn’t drink at the hotel because of the expense!

The ocean views from the hotel were simply breathtaking. Gentle breezes rustled through the lush, tropical landscaping, creating a serene atmosphere. Every member of the staff encountered provided exceptional and friendly service. The meticulously maintained courtyard offered a tranquil escape. This hotel provided a truly memorable and luxurious experience.

Having to leave!

Beautiful property and the location was perfect

At night if we arrived later we had to walk thru the lobby area where people were dancing with no other route to get to our elevator. My husband was not pleased with the snack selections on the beach bar menu.

Great location entertainment great Wednesday to Sunday fantastic

Cafe food average , moved rooms 3x times because wrong room, then toilet blocked and drinks expensive

Best position in Waikīkī. Pool and beach access superb. Staff helpful and excellent.

Foyer Reno occurring but minimal issue.

Location and history

Very noisy on the “city view” side. No city view, just very load street noise (preachers, music, crowd noise, motorcycles and cars) until midnight. We ended up paying $100 per night to change to an ocean view room.

Great location. Old world charm. On the beach.

Wish they had a breakfast option that wasnt the whole buffet. I just need coffee and one item like yogurt or oatmeal.

I really appreciate the vibe at the hotel. It was warm and welcoming and excellent at the same time. For example, there was no dress code, which made it easy to transition from the beach back to the room. We didn't need to stress about that. The service was good from beginning to end. All of the food and drinks were good and our room was really super. I loved the beach view. We left super happy.

I can't recall not liking anything about the hotel or the trip.

Location was amazing with the international marketplace across the street and hotel right on the beach. Best of both worlds.

There were a couple of things, however it was manageable. Lobby area under construction during our visit and too many kids at the pool.

Location, awesome history

Over $700.00 for a night and the place has no room service???? I texted the GM twice, no response. I won't be going back...............

Awesome view of the ocean. Beautiful historic property close to everything.

Couldnt order ala carte off breakfast menu. The buffet was expensive given i only eat a bowl of oatmeal.

Proximity to beach. Competent friendly staff. Very helpful. Security staff was reassuring. Close to downtown activities. Food was good but very expensive.

Knowing the extent of construction prior to booking. Beach access from our specific tower was restricted. Mattress wasn’t as good as other Westin properties we have stayed at. Concierge service was could have been more helpful in identifying quality local restaurants.

Fantastic resort, from the staff, idealic location, great facilities.

Can't think of anything

The unique history and preserving that character

Beautiful architecture and prime location on Waikiki

Not applicable

Location and ocean front rooms

Nothing

Location and view

Location and overall stay

Nothing

This iconic hotel is right on Waikiki Beach. It is one of the oldest hotels and it has been renovated. The rooms were comfortable and I had an amazing ocean beachfront room. They provided robes and a safe, and a refrigerator. The staff was exceptionally accommodating. They had a beach bar where we had cocktails and you could order food. They had a lovely pool with bar and food service. The smell of plumeria every time you got in and out of the elevator was amazing. There were photos and historical information about the hotel and the area which I really loved. There were many places to just sit and hang out and people watch.

There was only one store, and it had some beautiful clothes, but was very pricey. There weren’t any other stores where you could buy, sundries, etc. When I asked where I could buy the plumeria sent they didn’t understand what I was talking about.

Location is great

The pool area is sub optimal. Not enough deck chairs for the number of people. The roll away bed at $120 per night is too expensive. The King rooms should have sofa beds.

Outdoor areas, location convenience, very updated & clean

It was on the beach and everybody was nice and the place was clean.

Great location, historical building with a colonial feel. In the heart of all the buzz. You can go around, come back to rest and change, and go out again. Very convenient. We stayed in a room with city view. Not bad at all. Some reviews mention construction noise. We stayed in the Diamond wing and had no issues. Kettle and coffee maker with pods in the room, regularly refreshed with complimentary bottled water. Right on the beach. Had a four-course tasting menu dinner at the Beachhouse. It was simply superb. I highly recommend it. Free activities like yoga, lei making, ukulele lessons, historical tour of the hotel etc with sister hotels. Just check the schedules and register.

Check-in and out was poor. The check-in lady forgot to give our complimentary tote (which is so under par by the way, looks like a market bag). Checking out, I had to ask another lady three times to add the name of my company on the invoice. She simply refused to listen and chose to ignore so she wouldn't have to do the work. Our flight was later in the day and they didn't offer us a place to change, we had to use the bathrooms. A lot of hotels would have suggested the changing rooms of the spa or gym. Simply couldn't get that tailored service feeling at the front desk. Miserable pool area. Really not much of a pool at all. If you're lucky enough to grab a chair by showing up by no later than 7:30 AM, I suggest you use the beach. It is not like the hotel has it's own beach facilities though. Outside of the pool area, there is a single line of sunbeds belonging to the hotel which you need to pay for. If not, you end up on the public beach. I grabed a chair by the pool and walked down to the ocean instead. (No more than 10 steps to be honest.) Breakfast is so so. Nothing special about the pancakes as advertised. Charcuterie was next to nonexistent. You can give it a try for a day but no need to spend $48 daily. There is an independent coffee point right on the street instead. Cleaning. The sills in front of the mirror in the bathroom were covered with very visible dust and water marks for the entire stay and weren't cleaned once. Housekeeping. No slippers or dental kit unless you ask for it. No other amenities. Wall mounted poor hair products.

Close to the best beach. Yoga classes every day.

The corner rooms on the street were very loud at night so we could t get a restful sleep

Stunning architecture on the beach

Loved everything

The location was very good

There was a lot of construction work going on and a lot of noise. Could not come back to hotel to rest in between.

The Oceanview was Awesome, the Breakfast was great

It rained one day and the ceiling around our Windows was leaking water

Location was central to everything in Waikiki. Very walkable. Beach access just steps from pool. The staff members were extremely friendly and helpful. The property was very clean and beautiful. I stayed in the historic section of the hotel and enjoyed the history. I also enjoyed the activities provided by the hotel - the Leo making was great! I really enjoyed dinner at the Beach House (Veranda). The Chef’s tasting menu was a fabulous experience and the service amazing. The best meal we’ve ever had in Honolulu. I liked that the hotel caters more toward an adult crowd. If my kids were still small, I’d stay somewhere that actually caters to children and has plenty of activities for them. The eateries are not really kid friendly - especially the fine dining experience.

The outdoor noise level. I had a city view room (Historic Banyan) and the windows are single pane and very old. I could hear every bit of noise from the street - people yelling, motorcycles revving their motors, loud music, etc, as if the windows were wide open. It was difficult to sleep. I recommend wearing ear plugs! The pool is very small. There is a divider for kids vs adult area but isn’t adhered to. And families with kids brought pool toys into the pool (there isn’t enough room for this!). I was also disappointed in how many people saved chairs first thing in the morning but weren’t around until hours later. Apparently the staff allow people to save chairs for 1 hour however that wasn’t the case. Staff did nothing to remove items from chairs that had been saved beyond an hour. So, if you want to be at the pool arrive when it opens and don’t be a jerk!

Great location. Friendly staff.

Small room

Good location in Waikiki and helpful staff.

I wouldn’t suggest spending that much money in high season, the hotel is not bad but definitely not worth the cost of a 4-star. Service was fine and staff accommodating. However, the room we were first given was dirty (hair in the bathroom and shower supplies not refilled), not the standard we would expect for such a high price… The breakfast buffet is quite basic and also not worth the price, many people actually seemed to get their breakfast somewhere else.

location ,room, pool, pool service,

construction noise, tree droppings over all the outside chairs

I visit annually and love the location, hotel and beach

I am an annual visitor to the Moana Surfrider and this visit was very disappointed with my interactions with the Reservations Manager Zach. During my visit the year prior, I had requested with the hotel that my trip this year involved a visit to the mainland and could they hold a suitcase for me for one week until I returned. I had book-end bookings at the Moana either side of my week to the US mainland and numerous patrons request luggage to be held, especially when visiting other islands like Maui. When I checked out to depart the Moana for the mainland, the reception staff would not honour my arrangement and said they had changed their policy. This change in policy was never communicated to me and even after numerous conversations with Zach he still refused, even though the lovely Valet staff were willing to help. This was an extreme inconvenience and really impacted my annual visit. In addition to this, all rooms in the Tower have their balconies locked, due to an incident, so no fresh air in a 'beach view room' and patrons were very disappointed that this wasn't communicated to them or that compensation wasn't offered.

Great location. Historic

Too much traffic

Is a beautiful hotel in a great location

Can add a big table in the bathroom, there is no space to put all our belongings

easy check-in, lovely atmosphere during christmas season with decorations, convenient of stores within hotel and outside of hotel

we could hear all noise from the city side of the street below. We thought the windows were open at first, but it was just really loud. I had to sleep with noise canceling headphones.