InterContinental Hotel, Geneva

excellent breakfast , Excellent staff , very clean , very big , nice spa ,nice people and staff , very helpful staff.

Fantastic staff across the board. Great breakfast and super door team

Room was not sound proof, could hear the next door resident

It’s a beautiful property which is well connected to the bus terminal

Location is slightly off the central area so kinda 20 minutes by bus Bathrooms are TINY - so if you’re travelling with family / elderly it’s a huge issue Pool - it’s an outdoor pool when we all know the weather in Switzerland is cold. Meaning the pool can only be used for 3 months in a year and we couldn’t use it (like many others) Cost is top end but it’s not a luxurious property and this is based on our stay in hundreds of hotels while travelling 20-25 countries till date

Amazing staff that are extremely helpful; we had a problem with the wifi and they went above and beyond to help us fix it. Breakfast was very good. Room is comfortable. Overall had a very nice stay here

Location isn't very close to city center; however, there are frequent busses that are free and take you directly to the center very easily. Ask for a bus pass that will help you get around

I recently had the pleasure of staying at the Intercontinental Geneva, and I must say, my experience was nothing short of exceptional. From the moment I arrived, the staff went above and beyond to ensure I felt welcomed and valued. The gym facilities were top-notch, allowing me to maintain my fitness routine while away from home. The grand lobby exuded elegance and sophistication, setting the perfect tone for my stay. After a long day of meetings, unwinding in the sauna and hammam was pure bliss. And let’s not forget the breakfast spread – absolutely delicious and offered a wide variety of options to suit every palate. Overall, I couldn’t have asked for a better experience. The Intercontinental Geneva truly exceeded my expectations, and I look forward to returning in the future. In addition I would like to thank Paula/Laura at reception for a smooth and gracious check in process.

While my stay at the Intercontinental Geneva had many positives, there were some aspects that fell short of expectations. Firstly, the size and bareness of the room left much to be desired. Additionally, the view from my room was disappointing. I also found the lack of basic amenities in the bathroom to be inconvenient. Furthermore, considering the price paid, I did not feel the hotel offered good value for money. Moreover, the concierge service was not as helpful as I had hoped, particularly when I needed assistance arranging a taxi while stranded in the city without data on my phone. Additionally, there were delays in receiving my luggage after check-in, as the concierge desk took a considerable amount of time to send it to my room. These factors detracted from an otherwise pleasant stay experience.

Clean space

Value for money

The room was excellent and especially with the upgrade!! Definatley coming back there!

The closing time of the bar

Amazing staff, beautiful property.

Awesome breakfast, amazing staff, great hotel overall.

The breakfast was Wonderful!

Don't have indoor swimming pool and the sauna closes at 9PM. Rooms could have more space.

Location, room and facilities and excellent service

Did not find anything bad during my stay

Location, spacious and clean room, responsive staff

Everything

N/a

The staff was amazing very kind helpful and respectful I have traveled a lot been in many hotels but this hotel was the best never ever seen staff like them. The breakfast was great quality and presentation and the area for it. Awesome hotel I would like to visit again.

Nothing

room service and the friendly staff. Also the water glasses in the foyer which was refreshing after a long day

It was as expected. Nice.

A very fine place to stay. Food is excellent. Views unbeatable. Staff very attentive. Could not be nicer.

There is nothing to complain about. One knows the cost of staying in a top of the line hotel.

all are good

the Lebanese food was not so good

The hotel is elegant and classy Loved the staff and how professional they act and treat people.

Nothing.

Lovely hotel with superb interior design and excellent overall facilities and services.

The bathroom design in the standard room has several faults that could be easily corrected. Hard to believe that this is still unsolved.

Well designed

Nothing

Staff were most attentive and friendly. Facility was beautiful.

Pool is not (private) for hotel guests only.

Great location. Outstanding architecture and style. Room with splendid views - except for two giant cranes working in the opposite building.

Every thing was amazing

No thing

pool with hot water like jacuzzi kids play room luxury hotel and nice personel

I loved how close it is to the United Nations Headquarters, the pool, and the overall artsy vibe of the hotel. The food at the restaurant downstairs, particularly the breakfast they offer, was absolutely delicious.

The mini-bar is way too overpriced, but the daily complementary tea in your room is a nice touch. One of the employees had a "mean French girl" attitude, butchering my last name every single time she saw me and then laughing about it, which I did not appreciate - it's not a difficult surname to pronounce, and if it was genuinely hard for her to do so, I'd rather she just stopped trying... That said, the rest of the employees I've met during my stay there were extremely professional and courteous, though.

Awesome, especially the breakfast

The room was great; the upgrade to suite was very generous; the swimming pool was exceptional, as was the breakfast. The staff was very courteous and pleasant.

Morning breakfast restaurant was overwhelmed with the demand - so the waiting times for the orders was longer than one would like.

Every part of the hotel stay

NA

Rooms were spacious, the staff members were friendly and eager to serve us. The swimming pool was good for my kids and they like it

The location is far from the center, it is good location if you have a car. The price is expensive for a hotel that is away from the attractions

Everything from the staff till the location

Nothing

Room service was good, room very cool on an extremely hot night!!

Pool was closed due to thunderstorm.

Specious rooms, great service, friendly staff

It’s a little away from the city center, but they provide you with free public transportation cards for the whole stay, that helps (if needed)

Free use of business center, internet, pool & 24hr gym, free water and a bath in the room. Staff were fantastic, breakfast and restaurants and room service were fantastic. Not too close to the city so no loud traffic or crowds noise. Taxi always wait there.

Hotel walls were too thin, you can hear your neighbors using the toilet or shower as the pipes groans and the rain against the windows at night is loud and wind makes the windows groan. No free movies and no free breakfast, you have to pay.

check in was easy .

the front desk at times would ignore and not answer .

customer friendly staff

location away from center

best staff at counter.

Spacious and comfortable

Nothing

Loved the bed!!!

No airport shuttle.p

it’s near most attractions , clean & cozy feels like home .

it’s far from manor but it’s okay it made me walk a lot .

Friendly staff , very warm welcome . The hotel is also 20 mjn walk from the lake .

Beautiful lobby area .

Staff

Location

top class. all good

no complains

Very nice, clean and spacious room. Staff is very accommodating and efficient. Very good gym, sauna and steam room.

For the 5-star hotel with excellent lobby and nice rooms the bathroom is a bit too modest and ascetic... Would be nice to stuff it with more shampoo and the body wash - had to ask to bring some.

This was my first time staying at this hotel. The reception staff were friendly but perhaps a bit new and did take a bit of time to check me in but made up for it by being warm and welcoming. Also there wasn't a line to check in when I arrived and I was seen to immediately. The hotel decor is lovely, and the lobby is welcoming with a lot of space to lounge around, have a drink and wait for a friend. Location wise its great - about 10 min to the airport. I had a suite on the 17th floor and had amazing views of the city and the lake. The rooms are bright and airy and spacious and well appointed. I was very impressed with the vegetarian and vegan options in the room service menu, which were more extensive than most of the other hotels I've stayed at.

A minor area of improvement would be that there could be usd charging points by the bedside. You get this at the four seasons now which is great as plugging your phone in overnight next to your bed is something we all need to do these days.

The coffee at breakfast was COLD!!!

The staff were exceptional. The very highest quality of service. They could not have been more friendly and welcoming - particularly Sara and Victoria in the restaurant as well as all the door men. The food (breakfast, lunch and dinner) was excellent. The bedroom was perfect in terms of set up and comfort. Overall it was a very enjoyable stay.

Nothing.

comfortable the staff

the hotel need Furniture renovation specialty the bathrooms

the lobby breakfast

the bathroom and furniture very old

overall it is a nice hotel, check in was very pleasant, pool is fantastic !

the experience is not as you can expect from a 5* hotel. I took the executive / junior suit room and it’s very simple. photos look much better from reality… blank walls, no decoration, room structure is so so. reaching the staff on the phone was not easy, took few times to get the in room dining. housekeeping didn’t put new shampoo & soap at when making up the room at second day.