InterContinental Hotel, Geneva

We went to breakfast at around 9.45am There were plates of little scrap bits of smoked salmon. A tiny end piece of avocado. I expected the foods to be replenished. They were NOT. We ended up eating dried up rice. A few cold spring rolls and very cold dried up fried potato wedges. This was extremely disappointing. We didn't enjoy breakfast or the experience in the Woods restaurant. At breakfast, there were 4 or 5 other couples that arrived after we sat down. They all had waiters going to them and bringing coffee. Not one of the 5 or 6 waiters that were hanging around asked us if we wanted coffee or hot drinks. It was shocking!! I finally had to flag a waitress to bring us the bill. She gave me the bill. Our breakfast totalled 100 swiss francs. I paid with cash and waited for someone to come and collect it from the table. After 25 mins, we got up and took the money to a waitress and asked for a receipt. She said she'd bring one. She never returned. We were desperate to get on with our day. Eventually we asked again for a receipt. A waiter asked us if we ordered just one breakfast. This restaurant was NOT busy. How on earth did no one know what anyone was doing?? Customer service in the restaurant was dreadful. We didn't bother going back in to the Woods for breakfasts or dinner for the remainder of our stay.

Being ignored in the restaurant and food not replenished. No smoked salmon or avocado left and only dried up food available. Utterly dreadful! The TV in the room was not working well. The screen would randomly turn black every 15 minutes or so. The shower backed up and didn't drain. On day of arrival. There was no body wash. The cleaning staff had left two bottles of hair conditioner instead of bodywash. The maid apologised the next day and switched out one of the conditioners for a bodywash.

I truly enjoyed my stay at InterContinental Geneva; it was one of the best experiences I’ve had. I would like to especially thank Lobna for her high professionalism, her constant warm smile at the reception, and her continuous support with every request we made. I sincerely wish her all the best and continued success

Staff a ten out of ten

Nothing to dislike

Not a lot, breakfast perhaps

No aircobditioning in common areas Pool closes at 7pm Pool restaurant finishes too early Was ignored by staff when enquired about the main restaurant, maybe not dressed to their liking

The stay was ok but it is not 5 stars hotel

Location and very expensive

It is a bit far from city centre and nothing close to the hotel

Clean, comfortable, positive staff

Nothing

Nothing in particular except staff

the staff only

everything there you have to pay even the parking also our laundry for cleaning we paid 500 F around 2000 AED 🤯

Good location

Toilet table is too small

Amazing breakfast! Many Gluten Free options, bakery, classic english breakfast but also cheese

location, necessary room upgrade, staff

no breakfast included, original room assignment

All good, always like IH in Geneva.

Nothing all good.

The best location

A vintage yet extremely comfy and well maintained building, the Intercontinental Hotel Geneva is a place that stands out in History, having welcomed both great events and great people over the past six decades. It's always a pleasure to stay there and be greeted by the exceptionally friendly and dedicated staff. Bravo and keep up the good work!

Nothing could have been better.

really friendly staff and yummy hotel breakfast ,theres a bus station right next to the hotel so its easy to go around. we only ordered ubers though and everything was close there are bidets in the bathrooms!!!a special and important feature

Impeccable service, fantastic views, quality environment

Everything was amazing, nothing to criticize

All

Nothing maybe the eggs with cream but you can order without

Great customer service.

Waited too long to get a room after a 10 hour overnight flight.

To the wonderful staff of the Intercontinental Geneva, My wife and I would like to express our deepest gratitude for making our six-month wedding anniversary truly unforgettable. Your generous upgrade was an unexpected and delightful surprise that added an extra layer of magic to our special day. From the moment we arrived, we were treated with warmth and exceptional service. Every detail was perfect, and the luxurious accommodations exceeded our expectations. Our stay at the Intercontinental Geneva will forever hold a special place in our hearts. We are already looking forward to returning to your beautiful hotel for future celebrations. With sincere thanks, AMINE BOUDRAA

I really enjoyed staying here. All staff are super friendly and helpful!

excellent breakfast , Excellent staff , very clean , very big , nice spa ,nice people and staff , very helpful staff.

Awesome breakfast, amazing staff, great hotel overall.

The breakfast was Wonderful!

Don't have indoor swimming pool and the sauna closes at 9PM. Rooms could have more space.

Location, room and facilities and excellent service

Did not find anything bad during my stay

Location, spacious and clean room, responsive staff

Everything

N/a

The staff was amazing very kind helpful and respectful I have traveled a lot been in many hotels but this hotel was the best never ever seen staff like them. The breakfast was great quality and presentation and the area for it. Awesome hotel I would like to visit again.

Nothing

room service and the friendly staff. Also the water glasses in the foyer which was refreshing after a long day

It was as expected. Nice.

A very fine place to stay. Food is excellent. Views unbeatable. Staff very attentive. Could not be nicer.

There is nothing to complain about. One knows the cost of staying in a top of the line hotel.

all are good

the Lebanese food was not so good

The hotel is elegant and classy Loved the staff and how professional they act and treat people.

Nothing.

Lovely hotel with superb interior design and excellent overall facilities and services.

The bathroom design in the standard room has several faults that could be easily corrected. Hard to believe that this is still unsolved.

The hospitality and the staff all perfect . Regarding the location nice and quite

The food then I complained to the concierge no action. Bathroom toooooo old

Well designed

Nothing

Staff were most attentive and friendly. Facility was beautiful.

Pool is not (private) for hotel guests only.

Great location. Outstanding architecture and style. Room with splendid views - except for two giant cranes working in the opposite building.

Every thing was amazing

No thing

pool with hot water like jacuzzi kids play room luxury hotel and nice personel

I loved how close it is to the United Nations Headquarters, the pool, and the overall artsy vibe of the hotel. The food at the restaurant downstairs, particularly the breakfast they offer, was absolutely delicious.

The mini-bar is way too overpriced, but the daily complementary tea in your room is a nice touch. One of the employees had a "mean French girl" attitude, butchering my last name every single time she saw me and then laughing about it, which I did not appreciate - it's not a difficult surname to pronounce, and if it was genuinely hard for her to do so, I'd rather she just stopped trying... That said, the rest of the employees I've met during my stay there were extremely professional and courteous, though.

Rooms were spacious, the staff members were friendly and eager to serve us. The swimming pool was good for my kids and they like it

The location is far from the center, it is good location if you have a car. The price is expensive for a hotel that is away from the attractions

Room service was good, room very cool on an extremely hot night!!

Pool was closed due to thunderstorm.

Free use of business center, internet, pool & 24hr gym, free water and a bath in the room. Staff were fantastic, breakfast and restaurants and room service were fantastic. Not too close to the city so no loud traffic or crowds noise. Taxi always wait there.

Hotel walls were too thin, you can hear your neighbors using the toilet or shower as the pipes groans and the rain against the windows at night is loud and wind makes the windows groan. No free movies and no free breakfast, you have to pay.

check in was easy .

the front desk at times would ignore and not answer .

customer friendly staff

location away from center

Loved the bed!!!

No airport shuttle.p

Friendly staff , very warm welcome . The hotel is also 20 mjn walk from the lake .

Beautiful lobby area .

Staff

Location

This was my first time staying at this hotel. The reception staff were friendly but perhaps a bit new and did take a bit of time to check me in but made up for it by being warm and welcoming. Also there wasn't a line to check in when I arrived and I was seen to immediately. The hotel decor is lovely, and the lobby is welcoming with a lot of space to lounge around, have a drink and wait for a friend. Location wise its great - about 10 min to the airport. I had a suite on the 17th floor and had amazing views of the city and the lake. The rooms are bright and airy and spacious and well appointed. I was very impressed with the vegetarian and vegan options in the room service menu, which were more extensive than most of the other hotels I've stayed at.

A minor area of improvement would be that there could be usd charging points by the bedside. You get this at the four seasons now which is great as plugging your phone in overnight next to your bed is something we all need to do these days.