InterContinental Hotel, Geneva

The people

We booked purely on the name we’ve stayed in intercontinental many times, but this one was really tired. Very very tired.

We went to breakfast at around 9.45am There were plates of little scrap bits of smoked salmon. A tiny end piece of avocado. I expected the foods to be replenished. They were NOT. We ended up eating dried up rice. A few cold spring rolls and very cold dried up fried potato wedges. This was extremely disappointing. We didn't enjoy breakfast or the experience in the Woods restaurant. At breakfast, there were 4 or 5 other couples that arrived after we sat down. They all had waiters going to them and bringing coffee. Not one of the 5 or 6 waiters that were hanging around asked us if we wanted coffee or hot drinks. It was shocking!! I finally had to flag a waitress to bring us the bill. She gave me the bill. Our breakfast totalled 100 swiss francs. I paid with cash and waited for someone to come and collect it from the table. After 25 mins, we got up and took the money to a waitress and asked for a receipt. She said she'd bring one. She never returned. We were desperate to get on with our day. Eventually we asked again for a receipt. A waiter asked us if we ordered just one breakfast. This restaurant was NOT busy. How on earth did no one know what anyone was doing?? Customer service in the restaurant was dreadful. We didn't bother going back in to the Woods for breakfasts or dinner for the remainder of our stay.

Being ignored in the restaurant and food not replenished. No smoked salmon or avocado left and only dried up food available. Utterly dreadful! The TV in the room was not working well. The screen would randomly turn black every 15 minutes or so. The shower backed up and didn't drain. On day of arrival. There was no body wash. The cleaning staff had left two bottles of hair conditioner instead of bodywash. The maid apologised the next day and switched out one of the conditioners for a bodywash.

Not a lot, breakfast perhaps

No aircobditioning in common areas Pool closes at 7pm Pool restaurant finishes too early Was ignored by staff when enquired about the main restaurant, maybe not dressed to their liking

lobby nice, check in lady very friendly...

very unpersonal experience - check in great - room ok but not amazing for price - mini bar didnt get filled up again after day 1...

The stay was ok but it is not 5 stars hotel

Location and very expensive

There is nothing special to mention. It is a clean but overpriced hotel.

Way too expensive. Rooms and bathrooms are old. However clean.

Beds are comfy and bathroom they have bidet!

Small rooms size far away from the lake kind of old hotel!

It was quite long but nice route to walk to the hotel from the central railway station. The staff was friendly, and they served local chocolate at check-in. The breakfast was good.

really friendly staff and yummy hotel breakfast ,theres a bus station right next to the hotel so its easy to go around. we only ordered ubers though and everything was close there are bidets in the bathrooms!!!a special and important feature

Impeccable service, fantastic views, quality environment

Everything was amazing, nothing to criticize

All

Nothing maybe the eggs with cream but you can order without

Staff were excellent

We were told by a member of staff that we would receive some goodies due to it being our honeymoon trip and we did not receive anything. The menu options in the restaurant should be more diverse

To the wonderful staff of the Intercontinental Geneva, My wife and I would like to express our deepest gratitude for making our six-month wedding anniversary truly unforgettable. Your generous upgrade was an unexpected and delightful surprise that added an extra layer of magic to our special day. From the moment we arrived, we were treated with warmth and exceptional service. Every detail was perfect, and the luxurious accommodations exceeded our expectations. Our stay at the Intercontinental Geneva will forever hold a special place in our hearts. We are already looking forward to returning to your beautiful hotel for future celebrations. With sincere thanks, AMINE BOUDRAA

Amazing place and the staff and customer service are amazing. The suite was beautiful and had everything anyone would need. Loved it and will come back again!

I really enjoyed staying here. All staff are super friendly and helpful!

excellent breakfast , Excellent staff , very clean , very big , nice spa ,nice people and staff , very helpful staff.

Amazing staff that are extremely helpful; we had a problem with the wifi and they went above and beyond to help us fix it. Breakfast was very good. Room is comfortable. Overall had a very nice stay here

Location isn't very close to city center; however, there are frequent busses that are free and take you directly to the center very easily. Ask for a bus pass that will help you get around

Clean space

Value for money

The room was excellent and especially with the upgrade!! Definatley coming back there!

The closing time of the bar

Amazing staff, beautiful property.

Awesome breakfast, amazing staff, great hotel overall.

The breakfast was Wonderful!

Don't have indoor swimming pool and the sauna closes at 9PM. Rooms could have more space.

Location, room and facilities and excellent service

Did not find anything bad during my stay

Location, spacious and clean room, responsive staff

Everything

N/a

The staff was amazing very kind helpful and respectful I have traveled a lot been in many hotels but this hotel was the best never ever seen staff like them. The breakfast was great quality and presentation and the area for it. Awesome hotel I would like to visit again.

Nothing

room service and the friendly staff. Also the water glasses in the foyer which was refreshing after a long day

A very fine place to stay. Food is excellent. Views unbeatable. Staff very attentive. Could not be nicer.

There is nothing to complain about. One knows the cost of staying in a top of the line hotel.

all are good

the Lebanese food was not so good

The hotel is elegant and classy Loved the staff and how professional they act and treat people.

Nothing.

Lovely hotel with superb interior design and excellent overall facilities and services.

The bathroom design in the standard room has several faults that could be easily corrected. Hard to believe that this is still unsolved.

Well designed

Nothing

Staff were most attentive and friendly. Facility was beautiful.

Pool is not (private) for hotel guests only.

Great location. Outstanding architecture and style. Room with splendid views - except for two giant cranes working in the opposite building.

Every thing was amazing

No thing

pool with hot water like jacuzzi kids play room luxury hotel and nice personel

I loved how close it is to the United Nations Headquarters, the pool, and the overall artsy vibe of the hotel. The food at the restaurant downstairs, particularly the breakfast they offer, was absolutely delicious.

The mini-bar is way too overpriced, but the daily complementary tea in your room is a nice touch. One of the employees had a "mean French girl" attitude, butchering my last name every single time she saw me and then laughing about it, which I did not appreciate - it's not a difficult surname to pronounce, and if it was genuinely hard for her to do so, I'd rather she just stopped trying... That said, the rest of the employees I've met during my stay there were extremely professional and courteous, though.

Awesome, especially the breakfast

The room was great; the upgrade to suite was very generous; the swimming pool was exceptional, as was the breakfast. The staff was very courteous and pleasant.

Morning breakfast restaurant was overwhelmed with the demand - so the waiting times for the orders was longer than one would like.

Every part of the hotel stay

NA

Rooms were spacious, the staff members were friendly and eager to serve us. The swimming pool was good for my kids and they like it

The location is far from the center, it is good location if you have a car. The price is expensive for a hotel that is away from the attractions

Everything from the staff till the location

Nothing

Room service was good, room very cool on an extremely hot night!!

Pool was closed due to thunderstorm.

Specious rooms, great service, friendly staff

It’s a little away from the city center, but they provide you with free public transportation cards for the whole stay, that helps (if needed)

customer friendly staff

location away from center

best staff at counter.

Spacious and comfortable

Nothing

Loved the bed!!!

No airport shuttle.p

it’s near most attractions , clean & cozy feels like home .

it’s far from manor but it’s okay it made me walk a lot .

Friendly staff , very warm welcome . The hotel is also 20 mjn walk from the lake .

Beautiful lobby area .