Free cookie consent management tool by TermsFeed

Portrait Firenze Hotel, Florence

Lungarno degli Acciaiuoli, 4, 50123 Firenze FI, Italy (show on map)

Expert reviews

New York Times review:

“Michele Bönan, a Florentine architect, used midcentury furnishings and original photographs from the Ferragamo archives to create gorgeous 1950s-era interiors. The result is 34 rooms and suites worthy of interior design awards, and a lobby that feels like a sophisticate’s living room.”

Travel+Leisure review:

“The Michele Bönan–designed interiors of this boutique hotel, which sits steps from the iconic Ponte Vecchio, might be the most strikingly modern in Florence. Book one of the Arno-facing suites with balconies to enjoy some of the best views in the city.”

Featured in Travel+Leisure’s Top 100 Hotels in the World.

Telegraph review:

“An exceptional hotel with a centralissima location and a discreetly luxurious atmosphere, Portrait Firenze’s sleek and sophisticated design will appeal to style hounds, but the space in the suites and the in-room kitchens make it an attractive choice for families too.”

Guest rating

This an aggregated customer review rating of Portrait Firenze Hotel, Florence. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.8 out of 5.0

Ranked 5th in Florence

324£288$400¥42400C$312A$312HK$3132S$528SFr376¥2540kr3300kr2416kr3116

What guests liked

All you need to know

This five-star hotel offers the best of hospitality facilities in its modern rooms. The hotel is located on 4 Lungarno Acciaiuoli in the famous Uffizi district of the city. The hotel offers the best of amenities and facilities to guests in a stylish setting while the hotel rooms provide the best view of the city.

The luxury hotel is excellently located to some of the city’s most famous attractions making it a favorite among visitors (tourists and travelers) in the city. The famous Piazza Della Signoria is just a 5-minute walk away from the hotel while the famous Ponte Vecchio Bridge is only 30 m away from the hotel.

Other fascinating places and buildings such as Santa Maria del Fiore Cathedral which is 600 m away from the hotel and the Arno River are within walking distance from the hotel.

The hotel offers stylish rooms and spacious suites that are well-adorned with the most beautiful furniture and modern décor. The hotel rooms offer a full entertainment system which includes an iPod docking station, and an iPad.

The rooms feature other amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with cable channels and air conditioning. The private bathroom is fitted with Carrara marble and includes conveniences such as a hairdryer, bathroom slippers, and bathrobes. Other amenities such as a dishwasher and coffee maker are also available in the Portrait Firenze rooms.

The hotel offers guests an exclusive Lifestyle Assistant who will cater to the needs of the guest. The hotel restaurant serves the best of local and international cuisines made by a Michelin-starred chef.

 

Hotel deals & lowest price guarantee

We partner with Booking.com and Agoda. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.

Location

Recent guest reviews

4.5
Alyazeya

28 January 2025

Fabulous

5.0
Volodymyr

1 January 2025

Exceptional

5.0
Graham

9 December 2024

Exceptional

5.0
Abdullah

5 December 2024

Exceptional

5.0
Mohammed

6 November 2024

Exceptional

5.0
Yan

7 October 2024

Exceptional

5.0
Richard

30 June 2024

Exceptional

5.0
Jonnywolf

25 June 2024

Exceptional

5.0
Ahmed

5 June 2024

Exceptional

5.0
Paul

29 May 2024

Fantastic staff and service. Beautiful room.

5.0
Alanoud

30 March 2024

Exceptional

3.5
Samar

2 January 2024

Good hotel

Location

Service was not as expected

2.0
Jennifer

30 July 2023

Poor

Property is centrally located, lobby is stylish and rooms are well equipped with gadgets and toiletries. Closet was large and the kitchenette was a nice bonus.

Very overpriced, overhyped. Hotel was unable to coordinate private car arrangements for me both at the beginning and end of my stay, (with 1 and 2 days notice). Room on the 6th floor was only accessible through staff elevator and opened into an unfinished space, feeling as though you’re an afterthought and not a special guest. Room itself felt cavernous and poorly thought out, having to move furniture to access eating areas. Feels very worn, with scratches and wear on everything. Shower was so small I had to step out to shave my legs. The fact that the guest area of the hotel is separated from the “lobby” area where staff worked made it extremely impersonal, I went almost my whole trip without interacting with any employees, except for one evening there was a doorman. No common area facilities like a gym, pool, balcony, etc. Would not stay here again, compared to other 5 star facilities in Florence it felt quite subpar.

5.0
Hessa

8 May 2023

Best hotel in Florence

it’s contemporary design, the stunning view of the river, excellent service and location.

nothing

5.0
Onur

26 April 2023

110% satisfaction in every aspect of our stay.

Staff was exceptional. Highest possible level of hospitality. They attended every single request we had with full focus and generated solutions for every single one of them. Both at the reception and the restaurant/cafe. 110% satisfaction. I would not stay at any other hotel in Florence.

Nothing at all.

5.0
Digdem

23 April 2023

Exceptional

location and breakfast

5.0
David

5 April 2023

Amazing stay

Beautiful room, service was impeccable, friendly and professional. No request was a problem. Housekeeping was extraordinary and the wait and porter staff were absolutely brilliant. Location was absolutely fabulous, overlooking the Ponte Vecchio and nearby to all the major attractions in Florence. I couldn't rate this hotel highly enough.

Nothing to dislike

5.0
Yolandi

2 April 2023

Perfect stay in the best hotel in Florence

It was by far the best hotel stay in the whole of Italy. The service, quality, location, and everything else were just exceptional. All staff, from the porters, check-in staff, room service, and cleaning attendants, are friendly and helpful. You can see that the owners of this hotel group care about their team and treats them well. The rooms are luxurious and in perfect condition. Everything works and whatever you need is just a phone call away. The location is in the heart of Florence. I would come back to Italy, just to stay at Portrait again.

Everything was perfect.

4.5
Najla

10 March 2023

Fabulous

very nice room , very clean and excellent service

5.0
Stefania

26 February 2023

Exceptional hotel both in elegance, service and location- truly 5 stars

This property is truly excellent and truly 5 stars. The room was not just elegant but also very spacious and well built with useful closets, two big bathrooms and plenty of plugs as necessary for modern travellers. The welcome details were exceptional - the staff left small gifts for our 3 kids which were truly appreciated and well received. The room had a kitchenette with microwave which is very useful when travelling with babies and toddlers. The staff was kind and helpful.

We thought that the bar and restaurant had closing hours which could be revised and rethinked. The (excellent) breakfast buffet closes at 10.30 which is too early when on holiday, and at night the bar closes at 11.30pm which is also too early when looking for an after dinner drink.

5.0
Maggie

20 February 2023

Very welcoming and helpful staff.

Fabulous location, wonderful room with a river view, excellent staff.

Odd not to have a hotel bar.

5.0
Bijan

11 February 2023

outstanding hotel with excellent service. lovely people which makes it simply wonderful.

Everything!

5.0
Strokin

4 February 2023

This hotel is a real 5 stars!

This hotel is a real 5 stars! Firstly, the hotel is located right on the embankment of the Arno River in the very center of the city: close to the famous bridges and the street with Prada, Celine and other boutiques. This hotel is much better in comfort, breakfast and location than Four Seasons Firenze. Four Seasons has the advantage of having its own park, a large spa and a large lobby. Rooms and breakfast in Portrait Firenze hotel are much better. You will have to pay a thousand Euros for standard room at Four Seasons Firenze, and a good room of 40 square meters in Lungarno Collection will cost less - 650 Euros. I will stay in this hotel again with great pleasure.

I would return this hotel to its former name - the Grand Hotel Arno.

5.0
Anonymous

29 January 2023

outstanding service, perfect location, beautiful rooms, great breakfast. very attentive to kids. will come back.

outstanding service, perfect location, beautiful rooms, great breakfast.

wifi isn’t amazing

5.0
Mengyuan

21 January 2023

Exceptional

The staffs are very kind and helpful. The rooms are very clean. Great location. Highly recommend

4.5
Nimer

30 December 2022

We enjoyed our stay there; vey much recommend.

Has a great location, clean and cozy.

Great service, fantastic staff and good food.

5.0
Mohammed

31 October 2022

Elegant and royal hotel! Walking distance to the shopping areas and most important plazas.

The hotel is very elegant. The location is one of the best in Florence, within walking distance of the best shopping area and the most popular plazas. They Upgraded my room to a suite, it was very elegant and very royal. The breakfast was delicious and everyone has to try the nutella pie in the breakfast buffet. A special thanks to Adele she was amazing, Francisco, and Matteo. They were very helpful and polite.

Nothing, it is a bit expensive but very worth it.

5.0
Nada

7 October 2022

lovely place amazing staff

location very beautiful near from everything in the heart of Florence, Staff are very helpful and working very hard to satisfied the visitors

5.0
Abdulrahman

4 October 2022

Exceptional

Every single thing

Nothing

5.0
Turki

3 October 2022

It waa one of the most beautiful places I’ve been visited and it was so nice

Great location

Nothing

5.0
Thomas

28 September 2022

Experienced Florence on another level.

Comfortable and tasteful with a cosy atmosphere. Rooms and view are amazing. Staff was wonderful, making it an unforgettable experience. Overall wonderful.

5.0
Nga

31 August 2022

We have a wonderful stay!

The location is excellent, very convenient and the staff is so friendly and helpful. Highly recommended.

4.5
Abdel

12 August 2022

excellent and very personal

luxurious but cozy

reception small

5.0
Jkg5

28 July 2022

We have stayed at the Portrait Firenze twice now, and will definitely return!

The view of the Ponte Vecchio and the Lungarno River are amazing. The staff are extremely helpful and kind. They helped us arrange an entire week's itinerary of guided tours and excursions in the surrounding area upon arrival. They also planned and made reservations for us for dinner every evening.

These were only minor inconveniences which did not detract from our enjoyment of our stay as a whole, but one of the restaurants they booked for us was not as positive an experience as all the others, and the hotel bathroom was quite dark and warm (not air conditioned.)

5.0
Caitlin

25 July 2022

Exceptional

Our stay at Portrait Firenze was absolutely perfect. The staff was warm and friendly, with lovely beverages and treats for our kids on our arrival. The room was pristine, with the most incredible views. The beds could not have been more comfortable and we all slept soundly.

5.0
Grzegorz

20 July 2022

A wonderful stay in a beautiful hotel with professional staff.

We enjoyed the involvement of all staff in every part of our stay. From making reservations in selected and suggested restaurants, to informing about inconveniences (e.g. a taxi strike) to suggestions for visits to interesting places in Florence (including the Salvatore Ferragamo Museum). Breakfasts exactly as expected in Italy! Great coffee, smiling staff, helpful and professional. We would like to thank Mrs. Ewa for her competence, experience and high personal culture. Thank you to the entire team.

5.0
Ibraheem

6 June 2022

Exceptional

location

5.0
James

16 May 2022

Fabulous

Staff Food Location Decor Room size

Everything was excellent!!!

5.0
Mohd

9 May 2022

great for a honeymoon experience

location and friendly staff

no late in room dinning

4.5
Marina

19 April 2022

Fabulous

Very good situated. Personalised approach to clients. Friendly personnel.

Nothing

4.5
Daniella

19 April 2022

amazing stay at this incredible hotel

beautiful hotel, beautiful room, very spacious and practical family room.

nothing

4.5
Alexandra

18 April 2022

Perfect location in Florence!

Beautiful location overlooking the Arno. Friendly, helpful and very knowledgeable concierge staff.

4.5
Panagiotis

4 April 2022

Fabulous

Location perfect! Staff polite and helpful. Breakfast bad organisation, very poor continental breakfast, always something missing,on Saturdays too many people to serve very few waiters to look after you. Having paid so much money for accommodation, should I pay for an omelette. What a pity.!

5.0
Ghada

2 April 2022

Exceptional

helpful staff

5.0
Ghada

2 April 2022

Exceptional

Good size rooms so helpful staff

5.0
Saad

21 March 2022

luxury at its best

everything. amazing staff. breathtaking view. vladimir, Francisco and the rest were all extremely helpful. luxury redefined.

no issues.

5.0
Omar

11 March 2022

Exceptional

almost everything

I think if they can improve the b/fast menu like portrait Rome simple but very delicious

4.5
Nawafr

24 February 2022

Fabulous

the Breakfast was a trap to be honest, I thought we had a breakfast with at least one main dish but unfortunate they told us that any dish will be charged extra, we didn't have breakfast any day except the first day.

5.0
Michelle

14 February 2022

Luxury at its finest!

Luxurious accommodation in the centre of Florence with all main attractions within walking distance of the hotel. Our suite was super spacious with 2 bathrooms, living room and comfortable bedroom. Appreciated the small touches and attention to detail with treats on arrival and the room fully kitted with anything you might need (even had a yoga mat!!) Delicious breakfast in the restaurant downstairs & loved that the bar downstairs kept tables outside for hotel guests to enjoy a drink whilst enjoying beautiful views of Ponte Vecchio.

As the hotel is so central we found it quite stressful to arrive by car through the crowds of people walking over Ponte Vecchio, but luckily found a parking/garage not far from the hotel.

4.5
Mark

6 February 2022

A room with the best view on Ponte Vecchio

Elegance of the room Cleanliness Courtesy of the staff

noise from the street during the night

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Breakfast in the room
  • - Snack bar
  • - Special diet menus (on request)
  • - Kid meals (additional charge)
  • - Kid-friendly buffet
  • - Wine/champagne (additional charge)
  • - Fruits (additional charge)

General

  • - Room service
  • - Non-smoking rooms
  • - Family rooms
  • - Lift
  • - Safety deposit box
  • - Packed lunches
  • - Car hire
  • - Heating
  • - Non-smoking throughout
  • - Air conditioning
  • - Airport shuttle (additional charge)
  • - Paid WiFi
  • - Pet basket
  • - Pet bowls
  • - Shuttle service

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Fax/photocopying (additional charge)

Reception services

  • - 24-hour front desk
  • - Express check-in/check-out
  • - Currency exchange
  • - Luggage storage
  • - Concierge service
  • - Private check-in/check-out

Activities

  • - Tennis court (additional charge)
  • - Massage (additional charge)
  • - Cycling
  • - Back massage
  • - Neck massage
  • - Foot massage
  • - Couples massage
  • - Head massage
  • - Hand massage
  • - Full body massage
  • - Temporary art galleries
  • - Walking tours (additional charge)
  • - Bike tours (additional charge)
  • - Tour or class about local culture (additional charge)
  • - Cooking class (additional charge)
  • - Bicycle rental

Entertainment and family services

  • - Babysitting/child services (additional charge)
  • - Board games/puzzles
  • - Strollers

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)
  • - Trouser press (additional charge)
  • - Daily housekeeping

Transport

  • - Public transport tickets (additional charge)
  • - Airport pick up (additional charge)
  • - Airport drop off (additional charge)

Miscellaneous

  • - 24-hour security
  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - CCTV outside property
  • - Fire extinguishers
  • - Breakfast takeaway containers
  • - Delivered food is securely covered
  • - Thermometers for guests provided by property
  • - Face masks for guests available
Check availability 324£288$400¥42400C$312A$312HK$3132S$528SFr376¥2540kr3300kr2416kr3116