St. Regis Hotel, Florence

loved everything in the hotel, room was big enough for the 3 of us, staff were very nice and friendly

Location and confortble rooms.

shower could be better.

location

No pool. i understand the difficulty given many of the buildings are centuries old no tea making facilities in some rooms

Everything

Nothing

The place was amazing staff was very helpful and the hotel was clean and located in the perfect area. The food, romm service and turn down service was amazing!

great location, clean, first class, entire staff superb. Best Concierge in town.

Florence was too hot but hotel kept it cool!!

great location, service and hospitality

nothing

An absolutely beautiful hotel with amazing staff and impeccable service. We will never forget our stay here. Cannot recommend highly enough.

Cannot fault. Our stay and experience was perfect.

The hotel occupies an authentic period Palazzo right by the river and ideally located to walk to all the main sights and attractions of Florence. The interiors of the hotel are grand with high ceilings and decorative art work but its also very comfortable. The rooms each have their own character and some enjoy views over the river. Despite it's central location the hotel is very quiet in the evening ensuring a good nights sleep.

The hotel is on the Arno. It is in an easy walking distance of most sights, but not in the middle of the city, which is nice as one comes home to a slightly quieter and open space every day. The staff is very welcoming and efficient - both reception area and room surface. The morning coffee/tea is delivered to one's room in the morning when one calls room service and is 'on the house'. Our rooms were very comfortable and looking out at the Arno, which was lovely. We enjoyed our stay.

one of the best hotels ever staff is so friendly the location is amazing every is so good

nothing at all everything is so good

old charm

heating

The amazing surprise prepared by in our room by Ombretta

Location excellent, wonderful staff, beautiful architecture, safe and secure

Limited on site parking but good valet parking

the staff was amazing! the upgrade was much appreciated and concierge were fantastic!

nothing!

Good location, the room was a bit small, quiet expensive

The staff responded extremely well to our requests, we had a great stay.

as happy as we were about the rooms and facilities, the culinary side of our stay was disappointing. the Wintergarden restaurant offered limited choice and even that we had to send back to the kitchen. From a 5 star hotel we also expect a 5 star kitchen.

Excellent Location, beautiful hotel with many pleasant aspects to the hotel.

Staff Communication a little contrived.

Location

The rooms are super small

Location, service & winter garden ambience

Rooms

Service

lovely large room and beautiful view on the Arno, great water pressure and large bathroom. we asked for a kettle and mugs which came very quickly but there was no selection of herbal teas on offer or even a simple espresso machine. I saw not much use for the lovely butler service which came with the room and would have replaced with tea/coffee making facilities

THE BREAKFAST. An absolute shame in a property at this price. Nothing of fresh interesting value, no alternative milk yogurts, no fresh breads, no whole grain breads, no stewed fruits, no seeds no nuts no oats/muesli etc. certainly no cake. American look from the 1980s, thought that had gone. on the plus side, I asked for 2 soft boiled eggs which came done to perfection. but that is all I ate. not to mention that I asked for japanese green tea and in all the hotel there was but one chinese green tea tea-bag, everything else had weird tastes added.