Hotel Orto de’ Medici, Florence

Location and friendly staff

Making US tourists easily charge their devices

Good breakfast, very modern hotel within an old building.

Excellent location close to the Duomo and main shopping areas

No facilities other than bar and restaurant

Breakfast was awesome. You can even have prosecco at breakfast which is pretty cool for a 4* hotel. Other than this, there was a huge variety of food, all being fresh and tasty. Room was big enough, it was clean and nicely decorated. The location was very good, you are 5 minutes walk from Piazza del Duomo. The staff was pretty welcoming. You can even receive a drink from the hotel as a pleasant offering.

There wasn't anything to not like about the hotel.

Beautiful clean large room with beautiful balcony Staff very helpful The popsicles were appreciatef after a long walk

No restaurant for an evening meal

Friendly reception Clean rooms Excellent bathroom Good bed

Small room Smell of the room Small variety in breakfast

Fabulous location! Close to everything but away from the crowds. Lovely, updated hotel. The staff was very friendly. Breakfast was very good, and we enjoyed sitting out on the patio.

The quadruple room was a little small for us, but that was no fault of the hotel. Next time, I would book two rooms. It would be fine for a family with young children.

Fantastic Hotel, Great staff, well located and good breakfast. In short a very pleasant stay.

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Fantastic reception staff Mirela and Alzane. Always exceptionally friendly and helpful. Lovely surprise bottle of fizz for my birthday. Breakfast staff wonderful. Great central location. Would definitely recommend 😄

Lovely big family room with big windows. Traditional authentic style & decor with high ceilings. Very comfy beds. Quiet at night, even though quite central.

Lovely garden area, but would have been nice if there was a seating area to enjoy it.

The front desk and dining room staff were very welcoming, friendly and highly efficient. Terrific service from both. The Filipino staff member and the lady from Slovenia were very helpful. The staff in the dining room were also terrific! Made us feel very welcome. Facilities and location excellent. I’d recommend this hotel to anyone visiting Florence. Very close to attractions of the city but quietly away from the very busy tourist crowds. Very close to public transport including to the airport is a great plus.

I suggest provi doing complimentary bottles of water each day. The provision of just one bottle for the duration of our stay and considering the high cost of the room is really not adequate.

Hotel staff was very professional room was clean every day and the breakfast was amazing

I have no complaints. I give them a thumbs up.👍

They did a wonderful job renovating the rooms. I liked the black and white photos of statues and famous buildings in the room and common areas. The decor is very chic and the bed is comfortable. Nice and quiet room for a good night’s sleep. Receptionist to the waitress at breakfast and even the maids are all super friendly. Makes for a very welcoming feeling. As in past reviews, breakfast is very good. Breakfast served in a nice sunroom /patio area. They have a nice selection of deli meats: ham, mortadella, salami, cheeses, small mozzarella cheese balls, and wonderful small tomatoes. There are boiled and scrambled eggs, bacon, fresh bread, rolls, croissants, cakes, and pies. For the healthy people, fresh whole fruit, yogurt, nuts, and fresh squeezed juice. A variety of coffees and teas brought to your table. Our waitress even brought our cappuccino over where she made a smiley face in the foam. Made it to breakfast every single day. Easy walking distance to the Duomo or Uffizi. Carrefour market and laundry 1-2 blocks away. Overall, a super pleasant stay in Florence.

The hotel was clean and airy. It had a sense of history about it and was well located to walk to the main attractions in Florence. The staff were helpful and friendly and couldn’t do enough for us. The breakfast room was calm, attractively set and the food was varied and of a good standard. The room was comfortable and the shower worked well. We couldn’t really fault our stay here. Thank you.

Great location, clean rooms, staff was very kind and helpful. Breakfast was great!

The entire trip at your hotel was amazing, from the front desk staff to ladies in breakfast. It was our first time to Florence, Italy. And I can say it won't be my last. I'll be returning next year with a friend of mine. Thank you for the wonderful service..

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“Our stay in Florence was unforgettable, thanks to this wonderful hotel also. The location was perfect, the rooms were elegant and comfortable, and everything was spotless. Most of all, the staff were exceptional — warm, helpful, and always smiling. Thank you for making us feel so welcome and at home❤️

The bed was firm and the pillows were just perfect. Just how I like it! There was a wonderful hot breakfast with a great variety of items. The dining room was very bright and cheerful.

I asked the staff for a recommendation for a nearby restaurant where we could have dinner. We were very unhappy with that restaurant, both the food and the service.

Was very nice and clean

The shower

Overall a very nice hotel. Room a bit on smaller side but nice view over garden. Only minor criticism is that pillows were too hard. Breakfast quite nice and location fairly convenient. Front desk personnel pleasant. Building lovely with nice wooden floors. Would recommend.

The location, the breakfast, the hotel’s history.

The nose from the street as our room faced the streets. Also we could hear noise from the room above ours.

Fabulous location close to Duomo, museums etc with plenty of cafes and restaurants nearby

Breakfast is adequate at best.

The Staff were very welcoming, friendly and helpful. The room was specious.

Great location, beautiful well equipped rooms, clean, nice staff, great breakfast.

Beautiful hotel, and mostly quiet. The pillows are great (two different thicknesses were provided). Breakfast was beautiful and good quality. Staff were so helpful and nice. Great location--it's close to everything, but not so close that you're having to deal with all the noise.

The bed was a bit firm, but this is just a personal preference.

We have stayed at this hotel three times. Excellent location, a block outside of the more congested area. Quiet. Still close to many sites, like San Marco, the Accademia, Ospedale degli Innocenti. Quiet elegant, great breakfast, Friendly people. Very well priced.

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Breakfast was incredible! Loads of selected products that were amazing, I appreciated the choice of pressenting local products as well. The dimension of the bathroom was astonishing as well.

Great location, beautiful building ,super clean! Really big room . We had amazing stay here

Very kind personel, lovely hotel, tasty breakfast! There were umbrellas which were very useful on rainy days and the receptionist found us an heater when we felt cold in the bathroom.

we were called 8 minutes after check-out time when we were already leaving the room but with small kid would have appreciated for an understaning that it takes 8 min longer to get out of the room with all the things.

Great location. Beautiful. Clean

All good

The hotel and reception staff were excellent. The hotel is positioned in the perfect place to visit all the main attractions. The breakfast was fine, the staff could have been more welcoming and should ask if you want tea, coffee etc on arrival. They was trying very hard not ask you if you would like a drink and lots of people had to prompt them. Other people came in from a different parts of the world (maybe from their culture) and they was asked straight away what they would like. So sorry to say not equal. Otherwise the breakfast was very good.

Not being asked on arrival for breakfast if we wanted a hot drink bearing in mind you could not do your own drinks in the breakfast room.

Location and especially the design and fantastic staff who were always polite and helpful.

Nothing about the hotel was negative.

Lovely spot and great location

Crappy wifi in the room the whole visit No proper glasses to drink out of just cheap plastic ones and when I asked for glasses it seemed a chore and I got ice in a little plastic bag.

We had a lovely stay. Staff so friendly and helpful. Great location, room size breakfast and good directions from property for valet parking.

All great

Amazing staff, super friendly and going above and beyond to make sure we have a great visit. Shower is amazing, comfy bed, nice breakfast. 13-15 min walking from the Duomo. Special thanks to Ann, from reception - it was our 10th anniversary and they gifted us a bottle of Prosecco.

Very, very nice and helpful people, clean and spacious room. I loved the little toiletry products, they were great and had a lovely fragrance. Walking distance from main attractions I appreciated that the option to get freshly squezed orange juice was available at breakfast. Breakfast was good even if not the richest and it is served in a beautiful space.

It would’ve been great to have more options served at breakfast (more hot food, more fresh vegetables, salty spreadables).

Breakfast was lovely and the dining room is lovely. The lady at the front desk was great getting us reservations at a beautiful restaurant that was the highlight of our trip.

It was a bit too hot in the room. We went early winter so it is difficult to have it right for everyone but it was really hot inside.

Everything

From the moment we arrived we were made to feel welcome. The staff were wonderful. When they checked my passport they realised it was my birthday and gave me a gift. The breakfasts were great. Room size was fantastic as was the location. It was a wonderful stay

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Lovely hotel with lovely staff. We spent 4 glorious nights here. Francesco and the ladies were most helpful from the moment of arrival to checkout. The breakfast staff were equally as helpful and packed us a complete "to-go" breakfast for the next day as we had to set off for an early morning tour. This hotel was well rated in one of my Italy tour guides from 2004 and I happened to book this hotel not knowing that! It has lived up to its reputation and is a true gem. There is also a lovely family run Trattoria San Gallo just 100 metres away. The owner Emanuela is very friendly, great food with good price performance and has a lovely puppy! Thank you Hotel De' Orto Medici

Apart from a few minor issues with the bathroom door and sink, everything else was flawless. Cleanliness was top notch and even the friendly housekeeping staff appeared dedicated to the job.

The hotel staff was really helpful and polite. The room was modern, comfortable and most importantly clean . Also the bathroom was spacious! Breakfast was also tasty and had a variety of options. I should also mention that the location of the hotel is ideal because it is near to most of the monuments (6 min walk to Duomo) and also restaurants and cafes and you can basically walk everywhere without using public transport.

Location - proximity to main touristic attractions Comfort - a warm, quiet room, elegantly furbished and clean Staff - excellent service from front desk and breakfast area

Facilities - hair dryer and security box not functional when we arrived Room - small room for 2 people, we found 3 hangers per person and little storage space for personal belongings, the room was quiet but gave on to fire escape and kitchen exhaust - not pleasant to wake up to the smell of fried ham

Very good location, very clean and picturesque property. Very helpful staff

Breakfast options can include more varieties.

The reception team were so helpful and nice. We couldn’t have asked for a better stay. The young lady on the desk talked us through everything, she also gave us some outstanding recommendations for restaurants and the food was excellent! She was so helpful and smiley I wish I could remember her name. The WiFi is free, the breakfast was simple but nice, juice, coffee, toast and pastries. The hotel were happy to offer us extra pillows and they were also happy to replenish the towels etc in the room. We asked for a late checkout and they were happy to oblige they couldn’t have been more helpful.

The pavements are very small in the local area but that’s no reflection of the hotel at all it’s just the whole city

Excellent accommodations despite the remodeling ongoing.

Construction dust smell.

Hotel was nothing short of 5 star in facilities, staff engagement with guests and food. Check in was smooth. We got adjacent rooms as we were travelling with kids. Ann at the reception was exceptionally helpful. Estelyn in the restaurant was totally pampering us. Food was fresh and hot ( a rarity in most European hotels). I would stay here whenever I come back to Florence.

Nothing.

Staff Location

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Wonderful location. Clean and stylish with a link to Medici family history.

everything was pretty good at the stay! The staff are really nice, the room was clean, with excellent breakfast.

The only concern is that my room suffered from a particular bad smell from the toilet. We had to keep our window open 247.

Friendly and helpful staff, the hotel is classy and kept very clean. The breakfast was also excellent with good coffee. Our room was clean with an excellent shower and good hairdryer. The hotel is located about 5 minute walk away from the accadamia gallery and 15 minutes walk from the main train station. The hotel called us a taxi to take us to the airport which took under 30 mins and cost 33 euro. Overall a great hotel I would recommend to friends.

We visited in late November so the outside temperature was cold, the hotel was extremely hot. Our room was really hot and we couldn't get the air con unit to work. We should have asked for help, I'm sure they would have helped.