Expert reviews
“This three-star hotel in San Marco redefines elegance with its majestic ceilings, chic oyster-grey colour scheme and contemporary furnishings, offset to perfection by the historic palazzo in which it languishes.”
What guests liked
- Friendly staff
- Clean rooms
- Great breakfast
- Boutique style
- Comfortable beds
- Central location
All you need to know
This fine four-star hospitality haven is located on 30 San Marco Via San Gallo in the famous Santissima Annunziata district of the city. The hotel offers posh and lush accommodation options for visitors in the city while the excellent location of the hotel premises makes it the perfect departure spot for tourists looking to get the best Florence adventure. Famous and notable places of interest such as the Ponte Vecchio are located within a 20-minute walk away from the hotel. The famous Duomo is located a 10-minute walk away from the hotel.
The hotel is also located close to some of the city’s busiest transportation system; the widely used Santa Maria Novella Train Station is just 1 km away from the hotel’s front door.
The hotel rooms are spacious and well-ventilated and provided with adequate lighting necessary for a comfortable stay. The Hotel Orto de’ Medici guarantees a satisfying stay within the hotel with its elegant rooms and latest hospitality facilities.
The rooms feature modern amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with cable channels and air conditioning. The private bathroom includes conveniences such as a hairdryer, bathroom slippers, and bathrobes. Some of the rooms in the hotel offer a view of medieval roofs or the beautiful garden. The hotel rooms come with a well-stocked minibar which has the best drinks and cocktails available to guests.
Guests can make use of the lounge which has antique furniture that is both exquisite and relaxing.
Hotel deals & lowest price guarantee
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Location
Recent guest reviews
3 May 2025
Fantastic staff 😄
Fantastic reception staff Mirela and Alzane. Always exceptionally friendly and helpful. Lovely surprise bottle of fizz for my birthday. Breakfast staff wonderful. Great central location. Would definitely recommend 😄
2 May 2025
Lovely large clean room in authentically decorated hotel, 10 mins walk from main sights.
Lovely big family room with big windows. Traditional authentic style & decor with high ceilings. Very comfy beds. Quiet at night, even though quite central.
Lovely garden area, but would have been nice if there was a seating area to enjoy it.
28 April 2025
Very much enjoyed our stay; terrific reception desk and dining room; very clean rooms
The front desk and dining room staff were very welcoming, friendly and highly efficient. Terrific service from both. The Filipino staff member and the lady from Slovenia were very helpful. The staff in the dining room were also terrific! Made us feel very welcome. Facilities and location excellent. I’d recommend this hotel to anyone visiting Florence. Very close to attractions of the city but quietly away from the very busy tourist crowds. Very close to public transport including to the airport is a great plus.
I suggest provi doing complimentary bottles of water each day. The provision of just one bottle for the duration of our stay and considering the high cost of the room is really not adequate.
23 April 2025
🌟🌟🌟🌟🌟
Hotel staff was very professional room was clean every day and the breakfast was amazing
I have no complaints. I give them a thumbs up.👍
18 April 2025
Great homebase in Florence
They did a wonderful job renovating the rooms. I liked the black and white photos of statues and famous buildings in the room and common areas. The decor is very chic and the bed is comfortable. Nice and quiet room for a good night’s sleep. Receptionist to the waitress at breakfast and even the maids are all super friendly. Makes for a very welcoming feeling. As in past reviews, breakfast is very good. Breakfast served in a nice sunroom /patio area. They have a nice selection of deli meats: ham, mortadella, salami, cheeses, small mozzarella cheese balls, and wonderful small tomatoes. There are boiled and scrambled eggs, bacon, fresh bread, rolls, croissants, cakes, and pies. For the healthy people, fresh whole fruit, yogurt, nuts, and fresh squeezed juice. A variety of coffees and teas brought to your table. Our waitress even brought our cappuccino over where she made a smiley face in the foam. Made it to breakfast every single day. Easy walking distance to the Duomo or Uffizi. Carrefour market and laundry 1-2 blocks away. Overall, a super pleasant stay in Florence.
17 April 2025
A lovely stay in Florence
The hotel was clean and airy. It had a sense of history about it and was well located to walk to the main attractions in Florence. The staff were helpful and friendly and couldn’t do enough for us. The breakfast room was calm, attractively set and the food was varied and of a good standard. The room was comfortable and the shower worked well. We couldn’t really fault our stay here. Thank you.
17 April 2025
Exceptional
Great location, clean rooms, staff was very kind and helpful. Breakfast was great!
16 April 2025
Exceptional
The entire trip at your hotel was amazing, from the front desk staff to ladies in breakfast. It was our first time to Florence, Italy. And I can say it won't be my last. I'll be returning next year with a friend of mine. Thank you for the wonderful service..
Nothing
12 April 2025
Excelent experience
“Our stay in Florence was unforgettable, thanks to this wonderful hotel also. The location was perfect, the rooms were elegant and comfortable, and everything was spotless. Most of all, the staff were exceptional — warm, helpful, and always smiling. Thank you for making us feel so welcome and at home❤️
3 April 2025
This was a wonderful hotel with very charming staff. we had a great time in Florence.
The bed was firm and the pillows were just perfect. Just how I like it! There was a wonderful hot breakfast with a great variety of items. The dining room was very bright and cheerful.
I asked the staff for a recommendation for a nearby restaurant where we could have dinner. We were very unhappy with that restaurant, both the food and the service.
2 April 2025
Very nice and great location
Was very nice and clean
The shower
30 March 2025
Pleasant boutique hotel
Overall a very nice hotel. Room a bit on smaller side but nice view over garden. Only minor criticism is that pillows were too hard. Breakfast quite nice and location fairly convenient. Front desk personnel pleasant. Building lovely with nice wooden floors. Would recommend.
20 March 2025
Overall it was a lovely experience but for the noise.
The location, the breakfast, the hotel’s history.
The nose from the street as our room faced the streets. Also we could hear noise from the room above ours.
15 March 2025
Great location and very comfortable.
Fabulous location close to Duomo, museums etc with plenty of cafes and restaurants nearby
Breakfast is adequate at best.
13 March 2025
A very nice hotel walking distance from most city 's attractions. Staff extremely helpful.
The Staff were very welcoming, friendly and helpful. The room was specious.
13 March 2025
Highly recommended, great hotel
Great location, beautiful well equipped rooms, clean, nice staff, great breakfast.
9 March 2025
Hotel was comfortable, nice, and conveniently located.
Beautiful hotel, and mostly quiet. The pillows are great (two different thicknesses were provided). Breakfast was beautiful and good quality. Staff were so helpful and nice. Great location--it's close to everything, but not so close that you're having to deal with all the noise.
The bed was a bit firm, but this is just a personal preference.
9 March 2025
Exceptional
We have stayed at this hotel three times. Excellent location, a block outside of the more congested area. Quiet. Still close to many sites, like San Marco, the Accademia, Ospedale degli Innocenti. Quiet elegant, great breakfast, Friendly people. Very well priced.
Nothing
9 March 2025
Exceptional
Breakfast was incredible! Loads of selected products that were amazing, I appreciated the choice of pressenting local products as well. The dimension of the bathroom was astonishing as well.
24 February 2025
Every single staffs are amazing . Room is super clean and walking distance to everywhere. Breakfast was delicious. Defin
Great location, beautiful building ,super clean! Really big room . We had amazing stay here
21 February 2025
Historic atmosphere, lovely hotel!
Very kind personel, lovely hotel, tasty breakfast! There were umbrellas which were very useful on rainy days and the receptionist found us an heater when we felt cold in the bathroom.
we were called 8 minutes after check-out time when we were already leaving the room but with small kid would have appreciated for an understaning that it takes 8 min longer to get out of the room with all the things.
19 February 2025
Fantastic
Great location. Beautiful. Clean
All good
17 February 2025
Excellent
The hotel and reception staff were excellent. The hotel is positioned in the perfect place to visit all the main attractions. The breakfast was fine, the staff could have been more welcoming and should ask if you want tea, coffee etc on arrival. They was trying very hard not ask you if you would like a drink and lots of people had to prompt them. Other people came in from a different parts of the world (maybe from their culture) and they was asked straight away what they would like. So sorry to say not equal. Otherwise the breakfast was very good.
Not being asked on arrival for breakfast if we wanted a hot drink bearing in mind you could not do your own drinks in the breakfast room.
13 February 2025
One of the best experiences in our travels, hope to go back soon.
Location and especially the design and fantastic staff who were always polite and helpful.
Nothing about the hotel was negative.
3 February 2025
Nice place but little extras can go a long way to making a difference!
Lovely spot and great location
Crappy wifi in the room the whole visit No proper glasses to drink out of just cheap plastic ones and when I asked for glasses it seemed a chore and I got ice in a little plastic bag.
24 January 2025
Lovely, welcoming, well located property.
We had a lovely stay. Staff so friendly and helpful. Great location, room size breakfast and good directions from property for valet parking.
All great
20 January 2025
Amazing staff & comfy rooms
Amazing staff, super friendly and going above and beyond to make sure we have a great visit. Shower is amazing, comfy bed, nice breakfast. 13-15 min walking from the Duomo. Special thanks to Ann, from reception - it was our 10th anniversary and they gifted us a bottle of Prosecco.
19 January 2025
Exceptional
Very, very nice and helpful people, clean and spacious room. I loved the little toiletry products, they were great and had a lovely fragrance. Walking distance from main attractions I appreciated that the option to get freshly squezed orange juice was available at breakfast. Breakfast was good even if not the richest and it is served in a beautiful space.
It would’ve been great to have more options served at breakfast (more hot food, more fresh vegetables, salty spreadables).
15 January 2025
It was a great stay. Loved Florence.
Breakfast was lovely and the dining room is lovely. The lady at the front desk was great getting us reservations at a beautiful restaurant that was the highlight of our trip.
It was a bit too hot in the room. We went early winter so it is difficult to have it right for everyone but it was really hot inside.
14 January 2025
Very nice hotel. Staff was very kind and polite, breakfast was delicious and rooms are big and comfortable. Location wa
Everything
9 January 2025
One of the nicest hotels I’ve stayed in
From the moment we arrived we were made to feel welcome. The staff were wonderful. When they checked my passport they realised it was my birthday and gave me a gift. The breakfasts were great. Room size was fantastic as was the location. It was a wonderful stay
Nothing
7 January 2025
Fabulous Stay at this Gem on Via San Gallo
Lovely hotel with lovely staff. We spent 4 glorious nights here. Francesco and the ladies were most helpful from the moment of arrival to checkout. The breakfast staff were equally as helpful and packed us a complete "to-go" breakfast for the next day as we had to set off for an early morning tour. This hotel was well rated in one of my Italy tour guides from 2004 and I happened to book this hotel not knowing that! It has lived up to its reputation and is a true gem. There is also a lovely family run Trattoria San Gallo just 100 metres away. The owner Emanuela is very friendly, great food with good price performance and has a lovely puppy! Thank you Hotel De' Orto Medici
Apart from a few minor issues with the bathroom door and sink, everything else was flawless. Cleanliness was top notch and even the friendly housekeeping staff appeared dedicated to the job.
6 January 2025
Exceptional
The hotel staff was really helpful and polite. The room was modern, comfortable and most importantly clean . Also the bathroom was spacious! Breakfast was also tasty and had a variety of options. I should also mention that the location of the hotel is ideal because it is near to most of the monuments (6 min walk to Duomo) and also restaurants and cafes and you can basically walk everywhere without using public transport.
3 January 2025
Great experience to visit Florence for New Year!
Location - proximity to main touristic attractions Comfort - a warm, quiet room, elegantly furbished and clean Staff - excellent service from front desk and breakfast area
Facilities - hair dryer and security box not functional when we arrived Room - small room for 2 people, we found 3 hangers per person and little storage space for personal belongings, the room was quiet but gave on to fire escape and kitchen exhaust - not pleasant to wake up to the smell of fried ham
1 January 2025
Excellent Stay
Very good location, very clean and picturesque property. Very helpful staff
Breakfast options can include more varieties.
22 December 2024
A beautiful weekend break in a relaxing hotel for a very pregnant lady
The reception team were so helpful and nice. We couldn’t have asked for a better stay. The young lady on the desk talked us through everything, she also gave us some outstanding recommendations for restaurants and the food was excellent! She was so helpful and smiley I wish I could remember her name. The WiFi is free, the breakfast was simple but nice, juice, coffee, toast and pastries. The hotel were happy to offer us extra pillows and they were also happy to replenish the towels etc in the room. We asked for a late checkout and they were happy to oblige they couldn’t have been more helpful.
The pavements are very small in the local area but that’s no reflection of the hotel at all it’s just the whole city
18 December 2024
Large bedroom and a PERFECT shower!
Excellent accommodations despite the remodeling ongoing.
Construction dust smell.
17 December 2024
Remarkable overall experience!
Hotel was nothing short of 5 star in facilities, staff engagement with guests and food. Check in was smooth. We got adjacent rooms as we were travelling with kids. Ann at the reception was exceptionally helpful. Estelyn in the restaurant was totally pampering us. Food was fresh and hot ( a rarity in most European hotels). I would stay here whenever I come back to Florence.
Nothing.
15 December 2024
Very good
Staff Location
Nothing
10 December 2024
Wonderful location, friendly staff. A lovely hotel.
Wonderful location. Clean and stylish with a link to Medici family history.
7 December 2024
overall it was a great place to stay!
everything was pretty good at the stay! The staff are really nice, the room was clean, with excellent breakfast.
The only concern is that my room suffered from a particular bad smell from the toilet. We had to keep our window open 247.
1 December 2024
A classy Florentine Hotel, highly recommended.
Friendly and helpful staff, the hotel is classy and kept very clean. The breakfast was also excellent with good coffee. Our room was clean with an excellent shower and good hairdryer. The hotel is located about 5 minute walk away from the accadamia gallery and 15 minutes walk from the main train station. The hotel called us a taxi to take us to the airport which took under 30 mins and cost 33 euro. Overall a great hotel I would recommend to friends.
We visited in late November so the outside temperature was cold, the hotel was extremely hot. Our room was really hot and we couldn't get the air con unit to work. We should have asked for help, I'm sure they would have helped.
25 November 2024
Good location
The hotel was lovely with great reception areas and a beautiful breakfast. The location was really good also and close to key sites
The room was very small with not much space for suitcases
20 November 2024
Exceptional
The location, the rooms and the breakfast.
19 November 2024
Staff were awesome!! Would return there anytime!
Beautiful and well maintained. Clean and safe.
The room thermostats were limited so room could get (too) warm.
13 November 2024
Fabulous
The breakfasts were great! The staff were warm and very helpful. They started my day with a smile and hope for the rest of the day.
More information about how to use the television. There are many channels, and some were free and in English.
12 November 2024
Perfect stay!
The room was spacious and clean with all the necessary amenities. The hotel is located at a quiet neighbourhood, very close to all the main attractions. We liked very much the breakfast. The staff was very helpful.
The decoration of the room could have been better.
9 November 2024
Exceptional
We liked everything. Great hotel not far from major sights. Breakfast wonderful. Our room and bathroom a great size. Staff helpful and friendly. Highly recommend!
Nothing to say.
9 November 2024
Lovely staff
We had a suite and the room was very spacious compared to other places we had stayed. Lovely view to San Marco Basilica
Nothing
Hotel facilities
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Fax/photocopying (additional charge)
Reception services
- - 24-hour front desk
- - Express check-in/check-out
- - Tour desk
- - Luggage storage
- - Concierge service
Outdoors
- - Garden
- - Terrace
- - Sun terrace
- - Outdoor furniture
General
- - Non-smoking rooms
- - Facilities for disabled guests
- - Family rooms
- - Lift
- - Safety deposit box
- - Soundproof rooms
- - Heating
- - Allergy-free room
- - Non-smoking throughout
- - Air conditioning
- - Shared lounge/TV area
Cleaning services
- - Laundry (additional charge)
- - Dry cleaning (additional charge)
- - Ironing service
- - Daily housekeeping
Food & Drink
- - Breakfast in the room
- - Special diet menus (on request)
- - Wine/champagne (additional charge)
- - Fruits (additional charge)
Parking
- - Parking garage
Accessibility
- - Wheelchair accessible
Activities
- - Walking tours (additional charge)
- - Bike tours (additional charge)
- - Happy hour (additional charge)
- - Tour or class about local culture (additional charge)
- - Cooking class (additional charge)
- - Bicycle rental (additional charge)
Miscellaneous
- - Key access
- - Security alarm
- - Smoke alarms
- - Fire extinguishers
- - Access to health care professionals
- - Thermometers for guests provided by property
- - Face masks for guests available
3 May 2025
Exceptional