Hotel Orto de’ Medici, Florence

It was excellent and the staff were so thoughtful

The ONLY thing I personally would have liked is softer pillows

Located very close to lots of piazzas and great restaurants, including the San Lorenzo market/piazza. Breakfast was phenomenal! One of the best we had throughout our Italian travels. Lovely hotel and grounds overall, except disappointingly a broken fountain in the center of the garden.

The shower has a very narrow glass partition, leaving most the shower open, and therefore you are freezing the whole time you are taking a hot shower. Also, water gets everywhere in the bathroom floor. Very inefficient design. The beds were rock hard. Very uncomfortable! Lastly, most of the hotel staff was quite nice, but one lady in particular was extremely difficult about our request to have ice brought to our room and tried denying us a free bottle of water on our third night, when we had received it our previous two.

Breakfast was delicious and the staff were so friendly and accommodating. The hotel was in a fabulous location and walking distance to all the wonderful attractions florence has to offer. the room was nice and a good amount of space for unpacking. I would recommend this to friends and family.

The room was a bit basic/bare and could have had more plug sockets as we were limited on what we could use at once.

My children liked very much the place, the hotel was excellent !

Everything about our stay exceeded expectations! The location was unbeatable — we were able to walk to all the main attractions, including the Duomo and Michelangelo’s David, which made exploring the city effortless and enjoyable. What truly stood out was the exceptional service. The reception staff particularly Judith went above and beyond to make our stay smooth and memorable, helping us with everything from train routes to Pisa to making us feel right at home. Their attention to detail really made a difference. The room (Junior Suite) was ideal for our family — beautifully appointed and comfortable, with plenty of space for both kids to relax. It had a warm, homely vibe while still feeling boutique and stylish. Breakfast was a highlight each morning — fresh, local, and indulgent. The chocolate croissant was delicious, and the pastries were always warm and flaky — a perfect start to our sightseeing-filled days. Even the small touches were appreciated — from help with ironing to local recommendations. The nearby parking garage was convenient, though a small note for electric car users: the charger is quite slow, so plan accordingly. Overall, this was a flawless stay that combined location, comfort, and genuinely thoughtful service. We’d return in a heartbeat and would recommend it to anyone traveling to Florence — especially families looking for a central yet serene spot.

Nothing.

The breakfast exceeded my expectations! The shower had the perfect water pressure.

The beds were comfy but I miss having a comforter. While I loved the shower, the tile in the shower felt slippery— including a bath mat might help.

Very friendly staff, nice rooms, breakfast was very good, cleanliness and great location, calm and yet not far from the touristic places. All in all it was a great experience and will do it again.

Nothing to be honest

The historic background of the hotel is impressive. They even have (and gift upon request) a book of it. The kitchen staff at the breakfast was extraordinarily helpful, sympathetic and professional. The hotel was also flexible for minor extension of check out.

Not much. If I have to name one, it was circa 12-15 minutes of walk to the historic centre, but that walk was also joyful, helping see nice places, streets and further explore the city.

Very good area. Spotlessly clean hotel and room. Lovely breakfast. Really great accomodation

Nothing

I loved the architecture of the building and the history behind it.

Everything! Exceeded our expectations. Elegant, generously large rooms very well appointed, top quality bedding, impeccable customer service! We came for a wedding and stayed for a week. We had ample luggage storage space , a huge terrace with city view, so the room felt like a suite. Wonderful breakfast with lots of choices , including scrambled eggs and bacon ( not common in Italy). We felt the attention to detail and quality.

N/a

The location is great. The room was quiet and comfortable. The staff very friendly and responsive

It was all good

Classy, beautiful and large rooms Excellent diversified breakfast.

N/a

Location, location, location!

Beautiful building and very central

Great location. Staff goes above and beyond. Our quadruple room was perfect for our family and great value for money. Breakfast was top notch! Highly recommend this hotel.

Nothing

I was truly touched by how kind and attentive every single staff member was — including the hotel manager. No matter what issues came up, they handled them with patience, care, and a genuine desire to help. The breakfast staff greeted guests with warm smiles every morning and made sure everything was spotless. You can tell they take real pride in what they do. It made my stay feel incredibly special.

Nothing

Location, friendly staff, nice rooms

Need a better breakfast buffet. Items are limited.

Location and friendly staff

Making US tourists easily charge their devices

Good breakfast, very modern hotel within an old building.

Excellent location close to the Duomo and main shopping areas

No facilities other than bar and restaurant

Breakfast was awesome. You can even have prosecco at breakfast which is pretty cool for a 4* hotel. Other than this, there was a huge variety of food, all being fresh and tasty. Room was big enough, it was clean and nicely decorated. The location was very good, you are 5 minutes walk from Piazza del Duomo. The staff was pretty welcoming. You can even receive a drink from the hotel as a pleasant offering.

There wasn't anything to not like about the hotel.

Beautiful clean large room with beautiful balcony Staff very helpful The popsicles were appreciatef after a long walk

No restaurant for an evening meal

Friendly reception Clean rooms Excellent bathroom Good bed

Small room Smell of the room Small variety in breakfast

Fabulous location! Close to everything but away from the crowds. Lovely, updated hotel. The staff was very friendly. Breakfast was very good, and we enjoyed sitting out on the patio.

The quadruple room was a little small for us, but that was no fault of the hotel. Next time, I would book two rooms. It would be fine for a family with young children.

Fantastic Hotel, Great staff, well located and good breakfast. In short a very pleasant stay.

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Fantastic reception staff Mirela and Alzane. Always exceptionally friendly and helpful. Lovely surprise bottle of fizz for my birthday. Breakfast staff wonderful. Great central location. Would definitely recommend 😄

Lovely big family room with big windows. Traditional authentic style & decor with high ceilings. Very comfy beds. Quiet at night, even though quite central.

Lovely garden area, but would have been nice if there was a seating area to enjoy it.

The front desk and dining room staff were very welcoming, friendly and highly efficient. Terrific service from both. The Filipino staff member and the lady from Slovenia were very helpful. The staff in the dining room were also terrific! Made us feel very welcome. Facilities and location excellent. I’d recommend this hotel to anyone visiting Florence. Very close to attractions of the city but quietly away from the very busy tourist crowds. Very close to public transport including to the airport is a great plus.

I suggest provi doing complimentary bottles of water each day. The provision of just one bottle for the duration of our stay and considering the high cost of the room is really not adequate.

Hotel staff was very professional room was clean every day and the breakfast was amazing

I have no complaints. I give them a thumbs up.👍

They did a wonderful job renovating the rooms. I liked the black and white photos of statues and famous buildings in the room and common areas. The decor is very chic and the bed is comfortable. Nice and quiet room for a good night’s sleep. Receptionist to the waitress at breakfast and even the maids are all super friendly. Makes for a very welcoming feeling. As in past reviews, breakfast is very good. Breakfast served in a nice sunroom /patio area. They have a nice selection of deli meats: ham, mortadella, salami, cheeses, small mozzarella cheese balls, and wonderful small tomatoes. There are boiled and scrambled eggs, bacon, fresh bread, rolls, croissants, cakes, and pies. For the healthy people, fresh whole fruit, yogurt, nuts, and fresh squeezed juice. A variety of coffees and teas brought to your table. Our waitress even brought our cappuccino over where she made a smiley face in the foam. Made it to breakfast every single day. Easy walking distance to the Duomo or Uffizi. Carrefour market and laundry 1-2 blocks away. Overall, a super pleasant stay in Florence.

The hotel was clean and airy. It had a sense of history about it and was well located to walk to the main attractions in Florence. The staff were helpful and friendly and couldn’t do enough for us. The breakfast room was calm, attractively set and the food was varied and of a good standard. The room was comfortable and the shower worked well. We couldn’t really fault our stay here. Thank you.

Great location, clean rooms, staff was very kind and helpful. Breakfast was great!

The entire trip at your hotel was amazing, from the front desk staff to ladies in breakfast. It was our first time to Florence, Italy. And I can say it won't be my last. I'll be returning next year with a friend of mine. Thank you for the wonderful service..

Nothing

“Our stay in Florence was unforgettable, thanks to this wonderful hotel also. The location was perfect, the rooms were elegant and comfortable, and everything was spotless. Most of all, the staff were exceptional — warm, helpful, and always smiling. Thank you for making us feel so welcome and at home❤️

The bed was firm and the pillows were just perfect. Just how I like it! There was a wonderful hot breakfast with a great variety of items. The dining room was very bright and cheerful.

I asked the staff for a recommendation for a nearby restaurant where we could have dinner. We were very unhappy with that restaurant, both the food and the service.

Was very nice and clean

The shower

Overall a very nice hotel. Room a bit on smaller side but nice view over garden. Only minor criticism is that pillows were too hard. Breakfast quite nice and location fairly convenient. Front desk personnel pleasant. Building lovely with nice wooden floors. Would recommend.

The location, the breakfast, the hotel’s history.

The nose from the street as our room faced the streets. Also we could hear noise from the room above ours.

Fabulous location close to Duomo, museums etc with plenty of cafes and restaurants nearby

Breakfast is adequate at best.

The Staff were very welcoming, friendly and helpful. The room was specious.

Great location, beautiful well equipped rooms, clean, nice staff, great breakfast.

Beautiful hotel, and mostly quiet. The pillows are great (two different thicknesses were provided). Breakfast was beautiful and good quality. Staff were so helpful and nice. Great location--it's close to everything, but not so close that you're having to deal with all the noise.

The bed was a bit firm, but this is just a personal preference.

We have stayed at this hotel three times. Excellent location, a block outside of the more congested area. Quiet. Still close to many sites, like San Marco, the Accademia, Ospedale degli Innocenti. Quiet elegant, great breakfast, Friendly people. Very well priced.

Nothing

Breakfast was incredible! Loads of selected products that were amazing, I appreciated the choice of pressenting local products as well. The dimension of the bathroom was astonishing as well.

Great location, beautiful building ,super clean! Really big room . We had amazing stay here

Very kind personel, lovely hotel, tasty breakfast! There were umbrellas which were very useful on rainy days and the receptionist found us an heater when we felt cold in the bathroom.

we were called 8 minutes after check-out time when we were already leaving the room but with small kid would have appreciated for an understaning that it takes 8 min longer to get out of the room with all the things.

Great location. Beautiful. Clean

All good

The hotel and reception staff were excellent. The hotel is positioned in the perfect place to visit all the main attractions. The breakfast was fine, the staff could have been more welcoming and should ask if you want tea, coffee etc on arrival. They was trying very hard not ask you if you would like a drink and lots of people had to prompt them. Other people came in from a different parts of the world (maybe from their culture) and they was asked straight away what they would like. So sorry to say not equal. Otherwise the breakfast was very good.

Not being asked on arrival for breakfast if we wanted a hot drink bearing in mind you could not do your own drinks in the breakfast room.

Location and especially the design and fantastic staff who were always polite and helpful.

Nothing about the hotel was negative.