W, Edinburgh

location and cleanliness, helpful staff, breakfast staff were lovely

1) there is no dressing table in room to blow dry /style hair , the only plug near mirror , the lighting is incredibly dark and you have to squeeze between bed and wall standing 2) the twin bed room the TV is completely blocked from 1 bed by tall bar area with fixed lamps and sofa is under TV so cannot use this either 3) there was no sanitary bags at all for disposal of sanitary wear , i agree with environment protection but to place soiled sanitary wear in bin with no liner is not pleasant and embarrassing , use paper bags . I found this dreadful 4) the magnifying mirror in bathroom is fixed to wall mirror and too high to see/use

Received plenty of good service. Staff were very nice. Location of the hotel itself was preferrable as there is not too much foot traffic in its immediate vicinity, so it was quite calm. We received a free room upgrade upon arrival, which was unexpected and greatly appreciated.

Could hear our room neighbours arguing, but that was fun in its own right.

I didn’t have breakfast.

Small issue, ordering tea for the room late evening, on returning from an event elsewhere, we waited at least 20 minutes for it to arrive. I appreciate it is a a big hotel and possibly busy but at almost midnight that seemed rather a long wait.

It was well presented, and comfortable.

Lovely decor. Good view out the rooms window. Great restaurants in hotel.

The room was a bit small and cramped. At times room got too hot and AC Wouldnt cool.

Brilliant location, beautiful hotel. Without exception the staff were all great, helpful and friendly. We were a little early for check in, but the reception staff very happily took our bags and phoned us when the room was ready. We received a complimentary glass of Prosecco as it was our anniversary. The room was lovely, the bed was huge and comfortable the shower was really good and well powered. We enjoyed the layout of the room. The towels were excellent quality and very fluffy. The room as extremely quiet for a city hotel, with no road noise. Great check out time of 12. The rooftop bar was fantastic, the views of the city were stunning. The staff in the bar were also excellent and super friendly. We did not eat in the restaurant so couldn’t comment, but what we saw looked very good. We would definitely recommend and look forward to our next stay.

Nothing it was all good.

Excellent Hotel. Great facilities, rooms, bar and breakfast. Staff extremely helpful.

Excellent central location, spacious room and friendly helpful staff.

You can hear street noise at times, could do with an additional barrier to noise at the windows, but this didn’t detract much from having an enjoyable stay. The shower and toilet are next to each other in separate frosted glass enclosures, doesn’t offer a lot of privacy from the rest of the room, would be better with a more private bathroom solution.

Friendly staff Luxury experience Everything 😁

No ice cold water available in the suite No Netflix/ smart tv

Gorgeous room, gorgeous hotel, incredible stay. The staff are all so polite and friendly. It was my birthday yesterday and they really went above and beyond to make it memorable. Will definitely be back. Cannot recommend this hotel enough!

Nothing!

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Amazing views

Amazing stay. Celebrating a birthday and our engagement

lovely room in a great central location

The staff were excellent, always a smile and can we help you. Just perfect. I would recommend this hotel. Great location for all shops and restaurants. I would come back again, and I would recommend it to anyone looking to have a break in Scotland's Capital City.

I thought it was a tad expensive. Other than that I could not fault this excellent hotel and it's staff, who showed a willingness to please. Overall a very pleasant experience.

Impressive building. Comfortable room. Good gym facilities. Offered a refreshment at the time of check in.

Check in was delayed due to not being able to allocate me a room. Wasn't given instructions on how to find my room or how to operate the lifts. The room had a "seaside" odour which was slightly overpowering when you first enter the room

The breakfast choice was incredible had something to suit everyone.

Couldn't fault it

Neat, location is perfect!

Rooms were beautiful and very well insulated. Staff couldn’t do enough. Check in was busy and they served prosecco/drinks while we waited - nice touch.

Weird not having toilet facilities on the ground floor.

The location

It takes very long time to checkin The room was not as clean as it was before And the did not put their signature perfume even after i asked for

Situation good. Staff friendly and informative

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Beautiful hotel

Location

Location is fantastic.

The rooms were very small for the price paid. There were also too many mirrors in the room to distract from the room size.

Location is perfect

Nothing

Friendly professional service at reception and restruants.

Nothing.

Location wonderful, especially the convenience of the car park. Breakfast v good

Rooms small.

Everything

Nothing

Location

Check in always a bit slow and disorganised

Very new. High standards. Friendly helpful staff

Restaurant choices. No a la carte menu. One sushi restaurant over priced

Fantastic

Nothing

The hotel was ideal. extremely quiet at night. its location was perfect to access shops, cafes, markets and places of interest

couldn't think of anything

This is how 5 star should be delivered Proximity to Waverley Station The complimentary toe warmers! The room with a view

We had a really nice break for a couple of days for the Christmas Market and W enhanced our experience of I was being picky there was a food smell down one of the corridors before our room 867 and would have been nice to have something complimentary to nibble on from the minibar such as some chocolate, biscuit or snack

Good choices.

Lighting in rooms was poor.

Great hotel , great location

The house keeping should have better training

Fantastic location. Amazing views from upper floors

Nothing

Best hotel in Edinburgh. W never disappoints

The whole ambience.

Minor issue with coffee machine.

The location was fantastic the room upgrade was brilliant it’s a very beautiful hotel very fancy

The fact that I had to pay for the snacks and drinks displayed in my room I thought they were complimentary I did not know I had to pay for them it’s horrible

Convenient location with beautiful views!

The views at this property were unmatched!

Perfect location, very comfortable room, nice touches of luxury

No separate bathroom - toilet with frosted glass door directly into room which I know is the modern way!

Very new/ stylish/ stand out

To be very picky - couldn argue that rooms are small for the cost. But design and facilities makes up for it.

Superb location, modern and spotlessly clean

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Beautiful, modern, clean. Great situation next to St James’s, use of underground car park with direct lift to hotel. Very helpful, knowledgeable staff and the breakfast is superb.

Nothing

It’s excellent

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Every single aspect! Especially the staff. They were polite, helpful and friendly. Never seen such amazing staff!

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Everything

Nothing

Convenient to city centre

Service was excellent and room was lovely

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Excellent location close to station shopping and restaurants