Resort One&Only The Palm, Dubai

Beautiful property with large rooms. The staff are exceptional and go out of their way for guests. The food at the all day dining was very good and the buffet breakfast was always fresh

Everything was perfect

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Beautiful.

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An embodiment of luxury, the One and Only Palm in Dubai provided an exceptional and memorable stay during our recent trip. From our initial interaction, the staff demonstrated a level of attentiveness and warmth that left us feeling well cared for. A special mention must be given to the check-in service, which was not only welcoming, but they also delighted us with a delightful room upgrade and a welcoming cake delivered to the room. This added personal touch was truly appreciated. We were incredibly impressed with the state of our rooms which were always immaculately presented. Each time we returned from the pool, it was as though our room had been reset, ready for a new experience. We marveled at the transformation - curtains drawn, makeup reorganized, clothes neatly folded, and the bed adorned with roses and towel swans. The meticulous attention to detail by the housekeeping team elevated our stay and was truly praiseworthy. The hotel host was another standout, providing invaluable assistance with restaurant reservations and organizing an enjoyable boat ride. These well-curated experiences greatly enhanced our stay and showcased the host's in-depth local knowledge and connections. The pool facilities are top-tier, with attentive staff who went above and beyond to ensure we were comfortable. From setting up the bench with towels to offering iced water and fruit skewers, their service significantly augmented our poolside experience.

However, there were two areas where our experience could be improved. As light sleepers accustomed to complete darkness, we found the room's curtains lacked adequate light-proofing. This meant our sleep was prematurely interrupted by the sunrise around 5 am. We hadn't anticipated this issue and hadn't brought eye shades, leading to some disruption in our sleep patterns. Moreover, we noticed a slight delay with the buggy service, possibly due to the bell team's uniform. In the extreme Dubai heat, their thick and seemingly unbreathable uniforms must be challenging to work in. While empathizing with the team, we also found this impacted the efficiency of their service.

The whole hotel was top notch from top to bottom. The decor, the feel, the staff attentiveness and what appeared to be their genuine happiness to be of any help they could. We went on a UAE residents offer and received 500dhs back to use at the hotel which was very helpful! Truly felt like a little Oasis on the palm.

There seems to be some rennovation on the beach area, not sure what it was, but there was no noise when we went during Eid, still, you would notice it aesthetically guess you looked at it.

Ms Roberta Caucino, the manager takes care of every single person in the hotel since the moment you step in. Her perfect approach and amazing management for the details made the stay extraordinary.

quiet and immaculate

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Simply the best.

clean

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very good.

Ban the use of mobile phones around the pool area.

Perfect very good

Great location immaculate

The quiet and the beautiful property. The service was excellent beyond par.

Everything was superb

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service and friendliness

it was one of the most amazing hotel in my life. Everything was just perfect. It such a beautiful place and service was great. Thank you so much for your hospitality.

AC sound . Room air

beautiful setting, relatively quiet for Dubai fabulous suite with lovely outside seating, with small pool absolutely stunning at night charming helpful staff, in particular, Noushad, who went above & beyond to make our stay memorable and of course, not forgetting the resident family of bunnies, unbelievably cute

It’s not to big, beautiful, clean. Excellent in every way.

high quality big rooms great facilities very good pool and beach great staff

the location was a little bit far

Breakfast was good, rooms was incredible.

Drinks were ridiculously expensive, not enough nice loungers by the pool and no way to reserve

design, classy, elegant, wine adapted to the food on offer

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Beautiful designed mansion excellent privacy ; every time we stay with One & Only we fall in love with it again and again and their amazing staff are the core of their excellence . Thank you for truly making our visit extra special xxx

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Whats NOT to like? Amazing place, atmosphere, pool, staff.

That I could not stay longer!

the Italian restaurant Zest.

_Needs renovation. _The electricity is not working. Rahul repaired all the electrical switches. It felt more like an airport hotel than a luxury resort.