Hotel Palace Downtown, Dubai

Best Location

Staff was super friendly

The location; only a 5-10 minute walk to the Burj, Mall and fountains. The room with two double beds was so comfortable and spacious and had full block out curtains. Breakfast choice was spectacular and staff were extremely friendly and helpful. You can view the Burj from the pool.

For the price of the room bottled water should be included.

Very clean place good breackfast, nice lokation

Beautiful and cozy. We loved the access to the mall and the many restaurants.

The room and the hallway smelled like mildew. We had to keep our patio doors open to relieve the smell.

This was the most beautiful and amazing place to stay for our honeymoon. We couldn’t have asked for a better experience here and we will be returning for every overseas trip even if it’s a stop over for a few days. Thank you for making our last stop of our honeymoon so memorable!

All the above location, room and breakfast were excellent

Slight musty smell on the ground floor Like you from corridor. Otherwise, absolutely fantastic.

Beautiful hotel and rooms. Staff were super attentive. The location is great for seeing the burj and fountain show from your balcony. Very close to the mall and market food place. The bed was maybe the comfiest I've ever slept in 10/10.

Nothing we had a perfect stay

Rooms were spacious and clean, impressed by the breakfast which was anything we could think of! Beautiful spread of fresh fruit! Great service, everyone wants to help!

On the 2nd day of our stay noticed our room smelt like stale smoke- we upgraded our room anyway that night so didn’t affect us too much.

Everything was simple amazing from kindness, go quality of the rooms and balcony, pool. No words. Amazing

Not applicable

The location, size of the room, cleanliness, staff attidude

The bath towels teed to be renewed

Nice room Good location

It was difficult to find the entrance to the hotel as there were hoardings erected in the area. Breakfast not included in the price and was expensive. The fountains were being cleaned, so despite paying for a room overlooking them, we got a room out the back of the hotel.

Location and atmosphere

Staff behaviour

Location and service

Proximity to Dubai Mall, the ambience.

The palace downtown feels like a luxury home. It feels familiar and comfortable. We loved every single bits of it. Our stay there was our second and will definitely not be our last!

I truly believe it would benefit greatly to offer butler services.

Everything, it’s incredible. The staff are so well mannered and helpful. The facilities is an old Arabic design blended with modern architecture. The pool is fabulous. Spa is separate which is nice. You can walk into the mall from the main entrance. Most visitors are older and more sensible.

Spa wasn’t working when I was there which was sad

Absolutely stunning hotel, so much attention to detail, beautiful spa and hospitable staff. They provided us with a late checkout at no extra cost which was very helpful with our late flight.

Great location, room and service. 5 min walk to Dubai Mall. Lovely facilty and staff.

Nothing

Every thing

No thing

Perfect hotel for my stay in Dubai. Very convenient location.

Personal service. Rooms exceptionally clean. All details had been well thought about. Staff were great and accommodating. True old world hotel where you don’t feel like a number. Location is great as most things in Old Dubai within easy reach, often walking distance ( in the heat). Breakfast was terrific. Had a large selection and multicultural to cater for many tastes. I stayed at another branded 5 star hotel later in my trip and that hotel did not compare at all with Palace Downtown.

Nothing

Everything was so good, fabulous service. Especially the helping and kind guy in the reception named Mr. Shahab.

Loction

The service was very good and the staff very friendly

The design of the room was very nice and the bed was comfortable choosing the hotel is my biggest priority to make my journey completely wonderful. I choose the palace between too much options, the design and the warmness of the palace attracted me the THIP TARA เรือนแ restaurant and the food were very good and the swimming pool with the stuff there were very good too. See you very soon thank you so much.

It was relaxed and luxurious environment without any rush. Dubai mall is only 6-8 min walk which is mostly inside through souk al bahar and time square market.

We would have appreciated if the hotel informed us about the renovation or gave a partial discount or an upgrade because of the inconvenience. We booked a Dubai fountain room which was under renovation.

Location Quality

Room and breakfast was amazing

Dubai Fountain was closed

Beautiful clean close to Dubai mall

The Spa should get updated with cold plunge, sauna and JACCUZI

It was a unique hotel in terms of the architectural design , location , food and the service of the hotel staff . Especially we were very impressed by Mr Ahmad who works in EWan restaurant who was very hospitable and sweet and kind to the children.

Location Facility Worker

Nothing

We liked everything the location was great the staff were amazing they went far and beyond to make our stay comfortable from the reception to the breakfast restaurant Ahmad was amazing .

This is an upscale hotel, quiet and efficient with attentive staff. The room was spacious and clean. The bed and pillows were comfortable.

Hotel room had a loud buzzing sound in the closet that was linked to the doorbell, but this was fixed quickly even at an unsociable hour. Strict enforcement of “no couple photography” near the entrance of the hotel unless you have the correct permit. The cost of the permit is so egregious that it is basically a deterrent to stop people from taking pictures there.

The rooms could use a rehab. Sinks didn’t drain well. Shower leaked out of enclosure. Hair dryer broken

We specifically booked a room with a view of the fountains. Discovered a few days before we went that the fountains were having a makeover. Booking.com should have known that, and hotel should have told us prior to us arriving. We had booked months before. Not only that, but didn't get the room that we HAD booked. Ground floor and looking at the fence! Fountain view was around the corner and we should have been up a level. Paid way too much!

Staff , food and location

Noise as there was renovation in part of the building

The hotel is right next door to the Dubai Mall and Burj Khalifa. Very well situated. The Breakfast is amazing. The staff goes beyong theit call of duty to make feel at home. Highy recommended

The firt room assigned to us had a huimidity smell. We ask to be change and they accomodated us right away. Tht room had had a leak and therefore the smell. The other room was very good. The rooms are really big and very comfortable.

Location

Renovation without mentioned

They have a quick solution to any situation

Nothing to mention

nice and clean hotel - staff was very friendly.

For family reasons i left 3 days earlier and when i asked for a refund of the remaining days i was regrated, saying that Bookings.com would not approve the refund. was very disappointed and saddened. If you could look into this it would be appreciated

lovely friendly helpful staff

nothing everyone and everything was lovely . really wish our stay had been longer

Location Comfort

The facility was very close to dubai mall The reception was very professional and upgraded my room to a suite thanks to (Shehab) Rooms are very clean, comfortable and spacious. I enjoyed my stay very much and would definitely visit again

Everything. Impeccable and friendly service. Delicious room service. Wonderful spa experience

Great service, friendly staff. Breakfast catered for all, and food was excellent. Great central location.

size of the room , location , valet parking, close to dubai mall , breakfast buffet

noise insulation between rooms and corridors are falling short of noisy customers

Everything

None

Staff behaviour and location

Great breakfast