Daxton Hotel, Detroit

Hoping for a great new year party was announced last minute no one called us!

No calls on upcoming events I booked in June

Art work and design was good. Pantry was nice.

The shower dripped onto the metal grate. The key card system crashed.

Beautiful modern finishes!

Way to expensive for location/ town. Also had a very disturbing incident at lobby bar at night. Lots of questionable people

Service at breakfast was not good. Needs improvement

The rooms were shockingly small and the lobby very noisy. The service was terrible. There was not a lot of help with bags. The valet was poorly run-we waited for our car for one half hour! The pantry on the floor had ONE MUFFIN.

Great location. Valet and bell service staff were amazing. Well appointed rooms and the lobby area was beautiful.

The check in experience was poor at best. Room wasn’t ready. We were told 10 minutes. Took over an hour to get our room. Missed our 5pm reservation. Very disappointed for $500+ per night that more action wasn’t taken. The pull out for our kids had no sheets, pillows, etc.

My pillows and sheets were stained. This my 5th time staying there in 4 months. Typically a nice hotel but wasn’t happy with pillows and bedding being stained. They sent me new pillow cases the next morning after I complained

Hotel staff were much nicer and friendly. Valet are great guys

I didn't like the restaurant staff. They are not friendly and don't serve food on time. It took a long time to vote and take order and delivery.

Excellent service. Snack pantry a triumph.

No cosy spots to relax that didnt feel like a bus station with a lot of music. Maybe I am getting old.

The hotel was is a nice location,

The Hotel seems to care more about attracting people to the bar than looking after its customers. We found it hard to Valet park sometimes waiting 15 minutes as they had queues of people waiting to get in the bar ! The hallways were paper thin you could hear people coming back at 2 am & the rooms were paper thin too got no sleep for two nights when phoned the receptionist no one answered!!

Mattress in the room is very comfortable. And lobby and the hallway interior design and lighting is great.

receptionists need to be more professional and friendly. after staying at this hotel for two nights. Receptionist name Rebecca is so rude and absurd. I start thinking about what Asian hate is. This photo is taken from my room. Paid more than $400 each night for this view. and the hotel was pretty much empty.

The Daxton is a beautiful hotel with a great location, friendly staff, and beautiful decor. The beds were extremely comfortable with lots of pillows. The TV was huge. The amenity products are very nice; although, the pump did not work on the shampoo bottle. The hotel offers a "pantry" on each floor with coffee, tea, still, and sparking water. In addition they provide soft drinks, bottled water, and snacks. The snacks consisted of fresh fruit, popcorn (both Skinnypop and Smartfood (? - the cheesy popcorn)), baked goods, and a bar of some sort. It was great to have easy access to tea and a light snack.

My room, 223, was directly across from the elevators and it was loud. The room had very little sound insulation. The voice on the elevator "going down" and "going up" was set so that a deaf person in my hotel room could here it. I woke up throughout the night every time the elevator was called. This is something the hotel could easily fix (after all the noise of the guests wasn't bad - it was the sound inside the elevator that was obnoxious through the closed door of my room). In addition, my TV remote was very difficult to use. You could hit the buttons 10 times before the TV would respond. Finally, the shampoo bottle pump did not function. I unscrewed the top in order to get access to the shampoo and set the bottle (minus the top) aside in the shower. I thought maid service would notice and provide a new bottle but the bottle was exactly how I left it. Honestly, I should have asked to switch rooms after the first night as my second night was equally miserable with very little sleep. I imagine rooms away from the elevator would be a marvelous experience.

I will NEVER stay here again. The service was TERRIBLE.

Almost all staff very friendly and helpful. Beautiful hotel, great crowd

Two individuals of staff who stood out negatively. One at reception who does not like to help and the staff member who probably thought it was a great idea to knock relentlessly on a guest's door at 3 am

I have stayed here previously. On my last trip my flight was cancelled due to snow. I contacted the hotel and requested relief through booking.com to waive charging me for the room. The hotel never responded and I was charged the full rate for the stay. Customer service is lacking.

Gorgeous hotel, comfortable and staff was amazing!

The staff was super friendly, inviting, and helpful

great customer service!!!

beautiful decor

locations was amazing. style and devote was perfection. most importantly, the staff was so welcoming and helpful.

a wedding party downstairs ran though the hallway between 11:30-1 am. we had to call the front desk. within 20 minutes it was quiet.

Everything, probably the best hotel we have ever stayed in. The staff was the first thing you notice. They were all friendly and helpful. I cannot say enough about the concierge Henry, he went above and beyond for our family, he is a wonderful man a great asset to the hotel. The hotel is in a great location, easy to walk to shops and restaurants. The service is impeccable, they cater to your every need. My family and I will definitely be staying there on our next visit.

nothing

Everything!

Nothing!

modern atmosphere, very clean, and excellent customer service.

Service and hotel organization

Valet service

Best pancakes I've had in a very long time. Quiet calm space to wake up and have breakfast. Madame is gorgeous.

Nothing. It was perfect.

breakfast pancakes were excellent

too pricey

Amazing Art and service!