Atheneum Suite Hotel, Detroit

Room was spacious and clean! Probably needs a decor update at some point but nothing serious. Staff was LOVELY from the late night check in to the mid day parking valets to the bartender on a busy Friday night.

I wish I'd had a few less expensive options but only suites were available.

Great location and the free shuttle service is very handy

Rooms are spacious and clean valet/shuttle staff are friendly.

Bar staff and inside staff not so friendly.

I love the hospitality and the Corey the bellman. He is very attentive. I love the whole hotel, it’s spacious. I would love to see the penthouse one visit.

This hotel was absolutely magnificent! I was so surprised at the size of my room! Apartments in New York would be quite envious. Absolutely beautiful decor.

The ONLY thing that is dicey is the actual location because of the tremendous amount of construction being done in Downtown Detroit. A lot of streets are blocked off so the GPS got turned around. But it is a hidden gem when you find it!

It felt different than other hotels I’ve been to.

I can’t think of much.

Huge rooms. True suites with separate living room and sunken bedroom. Big bathroom with a huge soaking tub. Cool, funky decor. Slightly dated but still fun.

Great location, comfortable accomodations, quiet

Bar staff in lobby during the hours of 9-10pm on Friday were dismissive of my husbands presence when he went to the lobby bar to order a drink. Initially my husband got us two beers at the lobby bar. After 20 minutes, he went up to get us two more. I was sitting in the lobby chair waiting for him. After 10 minutes, I looked over and he was still standing at the corner of the bar waiting. I got up to go to him and I asked him why it was taking so long to get two beers. He reported that a tall bartender asked him if he needed anything and that he said “ yes, I’d like to order,” then the bartender walked away (there was another bar attendant there but he was counting his till and had his back to us). As I witnessed the scene, the tall bartender proceeded to attend to and have conversations with those seated at the bar and those seated at tables nearby never looking our way ; very poor customer service to not fulfill my husbands order or provide eye contact to us . Frustrated, I waved down this same bartender and vocalized that we needed to pay our bill. I feel that this staff member needs customer service and sensitivity training. I felt he was an ageists because we were not young like him and not sitting at the bar. After 5/6 minute’s, We finally got our bill, never our second beer and finally left the lobby at 945/10. Please provide a solution. This is unacceptable.

Clean and friendly

Room was spacious. Liked shuttle to piston game, very convenient. Very clean.

Could use more towels in the room. The room is for 4 but there are only 2 towels. We were on 9th floor so it's a pain to have to ask for more. Wish there was continental breakfast for price. Very expensive to park cars.

Clean facilities friendly staff great location

I can’t say there was anything I didn’t like

What i liked about my stay was it was a super convenient location to downtown. Super comfy stay😌 no loud noise

What I didnt like about the location is that all the construction was making it impossible for me to kno exactly where I was turning. The mini train on the rails was right by our room. It was noisy at times. Heads up wouldn't been ok but it wasn't to bad. Room doesnt come with a microwave.

We stay here every year when we go to Supercross at Ford Field. Staff are always super nice and accommodating also a short walk to Ford Field.

The only thing that could improve are, the beds are kind of uncomfortable

everything! this place is amazing

that i couldn't stay longer

Everything

Parking

Location and convenience

Location is really convenient and the bed is extremely comfortable. Extremely spacious room size and price is really good.

Its a bit dated.

The hotel staff was great and very helpful.

The valet took from my car and rummaged through it.

Staff was super friendly made me and my family feel like were at home forsure hotels rooms where amazing i got to room the king and queen both where amazing my kids loved them.. you'll definitely be my #1 place to stay when I come to town!!!

The elevators!!! Super slow only 2 where available..

The property was really nice, Very comfortable beds and close to everything.

No microwave to warm up your food was my only complaint.

The whole hotel felt very fancy, service was phenomenal and the room service was amazing. The staff took great care of my luggage and helped my son through the revolving door.

A microwave in my room would have been nice, but not necessary.

Comfort

Refrigerator didn’t work

The distance from what I was doing

Nothing really

It was centrally located to where we needed to be

I never received my deposit back after we left the room clean and organized

The atmosphere was so high end and professional. Everyone was very helpful and kind. The room was gorgeous and very clean. The bed was so comfortable and it was very nice having a tv there and a tv in front of the couch area.

The only thing I can think of is that the toilet paper was super thin and cheap but I loved everything else.

Staff was great

Would have been nice to know you were getting charged for valet

Luxury of the room and hotel location.

Cleanliness.

Location was great, room was huge, everyone was really nice, especially the afternoon valet

Property was on the sky rail witch is nice. Clean and and worth the value!

Staff was a little blunt at the main reception but everyone else was fantastic.

The room was spacious and clean. The bed was comfortable and the hotel staff was very kind.

Nothing

Location, convince, and staff were amazing

Na

The room was very spacious and clean with a contemporary style. The staff was friendly and very informative.

That the hotel didn't have a parking lot of it's own and that the bar closed up before midnight.

The room was very spacious. The staff was all so nice!

Clean facilities. Friendly staff. Close proximity to arenas.

The Hotel has a unique style that is very special!!

I would like to have stayed longer but this trip is just a overnighter!!

The size of the rooms, the design, the friendly staff.

Location was perfect. Walking distance to everything

Beds very uncomfortable.

The staff, from the moment we pulled in the drive, were all phenomenal!

Everything

No parking

The room

The manager here attitude is terrible. Your front desk person should have a say and once they tell a guest something the manager should stand by there employee how would a customer know something if the front desk clerk does tell us. Your hotel manger Vo da have a mad attitude and she should be working with this place I will spread the word about this hotel and take it to the news channel 2,4,7,

We loved the room size, the comfort of the beds, and the location 😀

The remotes were difficult to use, the ceilings are thin, and we would have left the door open to the other room if we had known how cold we would have been

Very spacious room for 4 people. We had a problem with our toilet, which I reported at 1:30 am. The staff came up shortly after I reported and fixed it, which was amazing service. Very quick room service, even at 11:30 pm. Also very convenient parking garage across the street. Shuttle service was very helpful.

Somehow shielding the light of the bathroom so it doesn't wake others when it is turned on during the night

The amenities. The Bell hops shuttle drivers valet, and room service. We’re all excellent, especially Corey Darnell and captain Tony.

The receptionist area the people who answered the phones, the lack of on-time shuttle service, and the attitude from whatever woman answered the phone and hung up on three adults. That area is rude.

Friendliness of staff and size of room

Loved everything

Staff , property , location,all exceptional!!!

The hotel was pretty

Paying for valet

The whole team at the hotel was great and professional 👌

I like the bar

It was a bit cold

Location

Bad mattresses were really uncomfortable

The room was amazing, the bar staff accommodated our crew for a birthday party and were so kind, and the free valet is nice.

Nothing.