Hotel The Lumen, Dallas

6101 Hillcrest Avenue, Dallas, TX 75205, United States of America (show on map)

Expert reviews

Lonely Planet review:

“It would be hard for this ultramodern concrete re-imagining of what was originally a 1960s motel, across from SMU, to live up to the local hype. But you have to love the parade of poodles and shih tzus through the lobby, the video library and the strong coffee in the morning.”

Guest rating

This an aggregated customer review rating of Hotel The Lumen, Dallas. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.4 out of 5.0

Ranked 5th in Dallas


What guests liked

All you need to know

Located approximately 8 km away from the Dallas Field Airport, the Lumen is a boutique hotel that offers an on-site restaurant, along with a 24/7 business center. The Lumen hotel offers guests modern and minimally designed guest rooms, offering them a comfortable stay away from home.

These minimal guest bedrooms include a flat-screen TV to keep you entertained and informed, along with a minibar that is fully stocked. Another amazing service offered is their luxurious bathrobes, along with a nightly turndown service that makes you feel welcomed.

When looking to explore Dallas, you will find that the main attractions are within reach, and you can even schedule a car service, or get information about local transportation from the front desk.

If you wish to stay active the Lumen hotel offers a seasonal outdoor pool and a fitness center in the facility that is offered to all guests. Or if you are in the mood to just kick back and relax, you can take them up on their in-room massage and facial services. These are available on request and set on the time and day that works best for you.

The hotel’s Front Room Restaurant offers you an all-American menu with a modern twist. Paired with a selection of beers, wine, and cocktails; the restaurant even offers a full espresso bar. In addition, the hotel offers an evening wine reception in the lobby to get the night going. While guests can start the day perfectly at the Lumen hotel with a cup of freshly brewed coffee, and a morning newspaper available in the lobby area.


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Recent guest reviews


23 November 2023

Great hotel. Nice rooms great bar




2 November 2023

Very poor


For the cost per night the towels, bed and ambiance were not as expected. Noice from pool area too late in the night. Outdated decor and carpets dirty.


2 November 2023

Meh....convenient location, but very dated rooms that need some serious attention.

The location is nice if your kid goes to SMU.

The "suite" that I paid for had wet carpet the entire stay and resembled a Soviet era prison. This place needs some serious work.


5 October 2023


It is run down, I’ve stayed in other rooms that were more kept up. It is an updated old hotel and the room we stayed in felt old and not very kept up. It needed some more renovations. In the past I’ve stayed in rooms that were more in keeping with th Kimpton brand, the company that used to own it.


31 July 2023

Moderately comfortable, didn’t meet the expectations considering the cost.

The location was good, but difficult to get directly to. The design of the hotel was very calming.

The signage and directions in the halls is VERY poor. I lost count how many times I couldn’t find our room. The staff is very young and poorly trained. Basic things at check in, like remembering to give me a card key or where to find the elevators seemed to elude them. When requesting to speak to a higher up, the blank stare response was all the answer received.


26 July 2023

Great service




27 June 2023

Dallas is very hot and humid during the summer, and this hotel makes it uncomfortable to use the A/C

Across the street from SMU. Friendly staff. Small hotel vibe.

The A/C unit in my room had only one fixed vent that is directly above the bed. When the A/C is running, very cold air blows directly into your face while you lie in bed. You can either turn the unit off or cover your head in the blankets. Also, my room must have been in the smoking section as I could smell the odor of tobacco smoke while I stayed. The smoke smell was especially pungent in the corridor outside of my room. I was there only one night, otherwise, I would have asked for another room. I checked out at sunrise just to get out.


31 May 2023


right across the road from SMU

pancakes on menu weren’t available


29 May 2023


Air conditioning was like a train running through ur room

The air conditioning was too loud


10 May 2023

very, very disappointed

The location was great

miss-informed about services at check in. No safe in room until requested. poor room servicing, had to chase replacement coffee, milk, sugar, and no tea. hotel information on in-room TV stated bar/ restaurant open until 23:00 seven days a week but we were turned away at 21:03 on Sunday and informed by front desk that there had been a change in policy. still people enjoying the bar 20 mins later when I went to front desk to complain. restaurant not available for hotel guests on Sunday as private party had booked it. overall very, very disappointed with the stay. will not repeat.


11 February 2023


coffee in the room would gag a goat and they charged $30 parking when i didn’t park there.


30 December 2022


close to smu. clean.

every time I left my room I got locked out and had to go to the front desk for a new key. I booked this hotel because of its proximity to SMU and because it had a restaurant on site. The restaurant was closed for a private event on one of the nights. when I asked the front desk about a restaurant that was close by because it was dark and I was walking they recommended snacks at 7-11.


11 August 2022

Stay was easy and enjoyable


All good


6 August 2022



valet only


2 August 2022

one of the best hotels I’ve ever stayed at. I felt wealthy

ambience, decor, customer service for top notch.

it was perfect.


28 July 2022

fantastic hotel

Hotel was good, staff was friendly, it was clean. I would recommend anyone stopping here to go to the bar. Staff were always happy to serve and loved a good conversation with you.

I can’t really comment as I was only here for one night as a stop over.


22 July 2022

will never stay here again.

the restaurant was about the only tolerable thing.

this website does not state that if you select a room with a balcony you will be given a room with a door leading outside to a rail. no way to get outside. plus my room was a handicapped room even tho they tried to tell me it wasn’t. definitely changed my reservation and stayed somewhere else the next day. btw valet drivers need a driving lesson cause the way he drove one persons car i would of cursed him out for doing that in my car


19 July 2022


very nice

not sure if room had been cleaned


10 July 2022


The staff was wonderful. Especially the front desk and valet.


27 June 2022

Horribly disappointed.

There was too many downsides to overlook to find anything we actually liked about our stay.

1. Valet is NOT OPTIONAL. You will be required to valet your car and pay $30 a night to do so. This hotel listing is very deceiving and makes valet sound optional. There is no other parking options. 2. Rooms are NOT cleaned properly. After pulling back out sheets we found A FRUIT SNACK in the bed, meaning the sheets were not cleaned or switched. Absolutely unacceptable! 3. Down stairs tavern is very overpriced. 4. We got charged for two $5 bottles of water from the room that we did not touch! 5. The elevator did not work the entire time we were there. 6. This place is supposedly an “updated motel” claiming to be luxurious. It isn’t. It’s scummy and the walls are thing.


22 June 2022

Front desk manager helped take one of our bags to fourth floor due to elevator out of service

No elevator in service & room was on 4th floor When I called about 5 pm about late arrival I was not informed that the only elevator was out of service and had been for several days Floor in shower very slick No trash can in bedroom


19 June 2022

We would not stay here again

Guss at the front desk was super nice, we appreciated his inviting attitude, the valet workers were super nice as well.

The lady that initially checked us in was very unpleasant and seemed annoyed. The staff at the Front Room Tavern seemed unhappy with their jobs.


18 June 2022

Great location. Staying here from now on.

Loved the location. Staff was awesome, very attentive.

Ac in room was loud. This was fixed by some rigging on our part. Noticed some sugar ants during our stay....kind of annoying but the weather was probably to blame.


16 June 2022


really nice property. it was clean and we felt safe. would totally recommend.


12 June 2022

Room with a loud background motor noise.

A lot of noise in the room, not coming from my AC but another loud motor somewhere in the building. Asked several times but nothing was done about it. I also had a few ants, one was on my back during the night.

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Special diet menus (on request)
  • - Kid meals (additional charge)
  • - Wine/champagne (additional charge)
  • - Coffee house on site

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Business centre
  • - Fax/photocopying

Reception services

  • - 24-hour front desk
  • - Luggage storage
  • - ATM/cash machine on site
  • - Concierge service


  • - Fitness centre
  • - Happy hour
  • - Bicycle rental


  • - Garden
  • - Terrace
  • - Outdoor pool
  • - Sun terrace
  • - Outdoor pool (all year)
  • - Outdoor pool (seasonal)
  • - Outdoor furniture
  • - Outdoor fireplace


  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Family rooms
  • - Lift
  • - Safety deposit box
  • - Heating
  • - Non-smoking throughout
  • - Air conditioning
  • - Designated smoking area
  • - Shared lounge/TV area
  • - Pet bowls

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)


  • - Electric vehicle charging station

Pool and wellness

  • - Heated pool
  • - Sun loungers or beach chairs
  • - Fence around pool
  • - Swimming pool
  • - Swimming Pool


  • - 24-hour security
  • - Key access
  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - CCTV outside property
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