Hotel The Adolphus Autograph Collection, Dallas

The views from our room.

Very noisy.

Excellent. Enjoyed breakfast

Restaurant didn’t open til 9:00 am. Also per front desk no newspaper on premises. Seems odd for a first class hotel

Everything exceeded my expectations. The hotel is lovely, especially the French Room where we had tea. Our room was large and comfortable but it was the service that was outstanding. Everyone we came in contact with had such a great attitude. It made our stay very special.

Getting to our room required two elevators which was a little confusing.

Loved the room and front desk

I didn't like that Valet lost our car. My husband had to find it. When he did, he came and got me. Then we all went inside the parking garage. I slipped in the parking garage and broke my knee cap. I have to wear a brace for 8 weeks.

Excellent Service and Breakfast Jonathan - Bell boy was very helpful.

Nothing

This hotel is absolutely gorgeous! Definitely something I wouldn’t expect to see in the middle of Dallas. The feel of the hotel makes you feel far away from home and enjoying a nice relaxing trip.

The location was good and lunch at the pool was fabulous!

Valet for car pick up was very congested, had to walk out in the rain, down the street to get our car.

They gave away our booking after reassure of us that a midnight check in following a concert in Dallas was absolutely fine. Even told us to “enjoy the concert and we will see you when you get here”. Arrived and was informed no rooms were available. Even worse, there was another couple that they did the same thing to. A young bride and groom arriving from their wedding and excited to spend their honeymoon night at The Adolphus that they had booked back in January!! As a wedding venue owner, this one really hit me HARD! Horrible customer service, horrible business ethics and horrible experience!!

See above

Great location! The staff was amazing!! Beautigul building..Girls trip here was a blast. Right across the street from ATT tower (tons of restaurant options) & close to AAC. Will definitely stay again!!

Gorgeous property with history

Nothing.

Ate breakfast at a different restaurant downtown

The whole hotel is amazing! Historic, "haunted", beautiful, perfect!

Pillows weren't good. There were so many homless people out the area. It's a great, clean, historic area but the homeless/druggies were all around.

Incredibly beautiful and clean.

Nothing! It was perfect.

Beautiful hotel!

I was Staying overnight dealing with a two day delay to get home back to Atlanta. I checked in around 2 AM and checked out around 8 AM Unfortunately, the guest above me was making a tremendous amount of noise all night long as well as I was woken up by housekeeping very early in the morning, thinking the room was unoccupied.

Beautiful property. Rooms were spacious. Beds were comfortable

Nothing.

The lobby

The hotel is great but what I did not like is that when I first came, they took a deposit of $3900 and a bit more then they took another deposit of 4900 something dollars and they said it was by mistake. We will return the money back. They did return the money back but what I did not like when I first booked it through booking and I have an email confirmation that including taxes it was $3700 then they tell me the first amount with the deposit, which was 3900 is a mistake it should have been 4900 and they changed it in booking I said OK I didn’t agree but I was going to complain when I come back and booking all of a sudden they return the amount back the 4900 then they take it back again they’re missing up my financials with the difference of exchange rates I keep losing

Classic ambiance with wonderfully attentive staff.

Humm- really a small matter but the location was difficult to enter regarding parking and registration.

Amazing hotel, rooms and service. So helpful and accomodating with requests and even got us a bottle of champagne and room upgrade. Could not recommend any higher!

Location was great.

Had to move rooms for the rattly fan in the AC. Same rattle in the new room. The window was not sealed and had to lean a heavy lamp in it to keep it closed. The towels were half the size required to wrap around a human and when held up to the light they were threadbare and holy. I expected a whole lot more from a supposed luxury hotel. We should have stayed at the airport with the free accommodation offered by the airline. Very unimpressive.

We needed one night to get some rest to continue our travel, and the the hotel was beautiful. The main escalators were out so we had to carry the baggage up the main stairs but not a big deal, The escalators are in the process of being repaired. The hotel was absolutely beautiful. The wood work was fascinating and unique, the books lining each room was a pleasant surprise and every area in the hotel lobby had a different theme. The Valet service was awesome, I left my cell phone in the care, and one of the fellows went up and retrieved it for me.

The pool was so crowded we did not get the opportunity to swim, it was very beautiful and the day was hot, so I am not surprised

ok property

Worst customer service paid for breakfast included but every time went to breakfast was told 45 minutes wait .. then on the last day went again was told 30 minutes wait even though restaurant was empty upon asking was told we don’t have anyone to clean tables so there is 30 minute wait .

Extra fees such as Valley parking and Amenities which we never use were added to our bill Making the cost of the hotel somewhat ridiculous

Paying to park

The location was nice

The price that you pay for what you get is ridiculous, the bathroom was dirty the sheets were stained and dirty. The counter top in the bathroom had dirt and stuff on it. The mirror in the bathroom was streaked with fingerprints. It was just grimy.

The restaurants and lobby areas were beautiful, and the food was good.

It was overpriced for the quality of the room, the bathroom wasn’t fully clean, the floor was slick and coated in residue from some (hopefully) cleaning product in the bathroom and entry. The beds were hard, the pillows lumpy, and the tv didn’t work correctly.

The wedding venue my niece selected was beautiful. The banquet staff was awesome and attentive.

The elevator waits due to booking too closely with other events. Not getting my corner suite which wasn't ready at check-in.