Residence Inn by Marriott Hotel, Cincinnati

Staff is amazing

Beds are very uncomfortable

Location and the size of the room.

The bed was uncomfortable.

The hotel is very attractive and the restaurant was delicious. The bartenders were excellent. The staff was friendly and helpful.

The only complaint I have is that although I was there for 4 nights, I was never able to have my room cleaned even though I requested it more than once. I was able to get clean towels on my last night by having the front desk bring them up.

Convenient location, spacious suite

Requested fresh towels at 9am for 2nd day. At 4pm they hadn’t been replaced. Had to make second request.

Great location Staff extremely nice

Rooms not that clean No soap, shampoo in dispensers Room did not have pull out sofa even though advertised

Breakfast was average. Excellent location

Furniture was a little beat up.

Friendliness of all staff

The bed was not comfortable, too firm. The pillows were flat. Also, our soap dispenser was completely empty in the bath

Facility was great. Room was clean and spacious. Met needs for trip.

Room rate was a little high and parking fee was pricy.

Close to downtown and eateries.

Laundry room is small, only one washer and dryer.

Breakfast was great! There was a great selection of food and the dishes were swapped out frequently to keep everything warm. The staff were pleasant and friendly as well and I thought that they made an effort to create an enjoyable atmosphere for guests.

I'm hard-pressed to come up with any negatives, but if I had to nitpick, I would probably say that the rooms look a little bit dated. You're paying a bit of a premium price for location, which is awesome, but there are more affordable options. Maybe not better, but more affordable.

Valet parking when you pull up to the front door is very nice. Check in was easy. Our room was bigger than I anticipated. The lighting in the space was beautiful. Massive windows. Fan in the ceiling created back noise all night. Staff were friendly. & there was decent music in the elevator I may have danced a little too.

The roof top bar is only open during warmer seasons. However there’s a bar on the base level that also serves food.

Room was spacious and well set up.

Pubic hair all over the sheets in the bed and shower.

Convenient to restaurants in attractions

One staff member by the name of Gabriel was very rude and did not project a feeling of true customer service. He got flip when I asked a question about a possible charge to my credit card, and did not offer the suggestions for restaurants that delivered to the site when they clearly had it in documentation format that I had to get from another staff member the next day. The rest of the staff was great, especially Carmen and Miss Francis .

Awesome location for ballgames

did not eat breakfast location was fine

It’s was a nice size room for the price

The breakfast 😒

It was a beautiful property close to the venue we needed to get to. Convenient location to food and sights.

Everything was wonderful

Beautiful hotel….huge room….fantastic staff

Nice staff. Spacious room!

Nothing.

Hotel was very close to the stadium

The hotel jacked up their prices 5x what it should be if we had the stayed the night before and not during the Swift concert. Rooms are old. Don’t think they were cleaned well. Hotel couldn’t handle all the ppl showering after the concert and we had cold water only.

Location rooftop bar breakfast was really good

Valet parking $$$ especially when the parking lot is right next door to the hotel

The staff we very friendly and the breakfast was amazing!

That you had to Valet or park on the street with a meter and that there was no pool.

Location and staff were perfect.

A bit dusty

The front desk and every staff member we encountered were SO nice! They were also very accommodating as we traveled 3.5 hours for a concert. It was the weekend of the Taylor Swift concert and a Reds game so the entire city was very busy. We couldn’t believe how well the hotel ran and how welcomed we felt.

Great location to downtown attractions. Great views from rooftop bar.

Bathroom could have been more updated.

the roof top bar was lovely, the staff was very friendly and helpful

the living room was a bit dirty but the bedroom and bathroom were clean.

Great location.

Nothing

The location was perfect within walking distance to the heritage bank Center.

The location was excellent for us. The staff were great and extremely helpful.

The room was a little dusty in a couple of places. Kitchen items were a little sparse.

The staff was absolutely fantastic, at check-in, check out, and throughout the stay. The Roof Top bar, the valets, front desk, and even the maintenance work we met on the elevator all had a welcoming energy that is so much needed in the life we are living now. Thanks to everyone for making me want to say with the Phelps Residents Inn everyone I visit Cincinnati..

It's not I didn't or don't like it. I inquired about a possible upcoming visit, and the rate is almost double what I paid for this visit.

The rooms were very spacious and the staff was very friendly and helpful.

I didn’t like that there wasn’t any designated parking and that we would have to pay to have someone park our car after paying a lot to stay there.

Karen at the front desk was so helpful - though we arrived early, she accommodated us and assured us we could park there and enjoy the festival in the city though it was only 10am - that saved us a lot of hassle. She and the valet attendant were very kind and treated us with a great deal of care and warmth - it stood out to my wife and i as going the extra mile!! Then - the breakfast was amazing - and the breakfast crew were hard at work to take care of everyone - - Angie, Tasha & Debbie were amazing - thanks for a great stay!

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It was very clean friendly staff nice lounge

The property is very beautiful, clean, and even though the hotel itself offers a full bar and restaurant experience you are still near so much to travel to in a short amount of time.

I love that the staff was very helpful. I had issues in the beginning of my stay and Paul general manager, plus a good amount of other employees fixed it immediately.

The rooms were lovelty and spacious. Very well decorated. Lovely breakfast, lots to choose from.

The Weather !, It was a very lovely hotel

Everyone on the staff was very friendly and helpful. The breakfast was excellent. The suite was large, clean, and comfortable.

The hotel is located close to the highway. Even on the ninth floor, the road noise was very loud.

great location and the staff was amazing ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

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great room!

The property has an old timey vibe with stained glass windows and wood finishes but still didn’t seem outdated or run down. It was incredibly clean and the staff were all so kind and helpful. The hospitality was lovely.

The parking situation is a little bit inconvenient. Your choices are to pay $40 plus tip per day for Valet or feed a meter. They do not have a parking lot on the premises.

Location was great! Every staff member was so willing to help and so polite! Breakfast was amazing!

nothing

There are some plumbing issues that need attention and the quality of the bedding needs upgrading. Poor quality sheets and pillows. The rooms on the back side of the building are above the parking lot. The honking of horns as the valet delivers and drops off and locks up were frequent, loud and throughout the day and night. Might be good to enclose and insulate the parking!

the friendliest staff ever

Great room..too big..comfy..and easy walk to Reds and restaurants.

rooftop

location

nice area

the beds where to hard

Loved the room. Staff was friendly.

Breakfast was mediocre. Nothing was very good.

Very large clean spaces, with comfortable furniture and good breakfast options.

Several things in the room like cabinet pulls and shower door handle were loose or broken.

Everything else!!! Good breakfast and coffee,great room, and lovely lovely people....from the folks at the front desk , to the breakfast folks in the dining room ,to the car valets. Very helpful and extremely nice folks to interact with.

The rooftop bar was closed on Saturday for a private function, and then just closed on Sunday..bummer, we wanted to show some friends the rooftop bar , and the wonderful view of Cincinnati from it, which we had experienced during a previous stay.

excellent location and amazing rooftop bar!

pillows too soft

The staff was knowledgeable and awesome. The location was ideal and within walking distance to many attractions. The room was spacious and comfortable.