The Nile Ritz-Carlton, Cairo

Location

Prize

Location was excellent. Breakfast has a good variety of options to choose from.

Hidden extra charges at check in. Honestly, I’ve stayed in many 5 star hotels but this seems unethical. If a guest has confirmed a rate on booking.com. Why does this hotel not honor the rate. Upon check in, you receive the shock that the amount quoted, is no the full amount. When I questioned the reception, all he said was, that ‘ additional charges may apply’. I should have just left the hotel & went elsewhere but after a long flight, you just so tired & just want to rest. This type of scam just reflects poorly on the brand name. Why can’t the hotel just be upfront about the rate they wish to charge a guest. Very poor reflection on the Ritz brand.

Location is great

Nile rooms are very noisy every night up to sunrise. The decor is a bit outdated. Its a good quality hotel but isn’t luxury like other Ritz brand hotels

Everything was great and enjoyed the every minute of it...

Everything, including the staff , from shoeshine boy to managers. Plus the great big swimming pool. Everything is perfect.

There's not a single thing to complain about !

The view The lounge The staff

The mattress is too old too bad. Food quality and cooking are not tasty Restaurant service and quality are below the standard

The room was whole end of building, view above the Nile, city lights. Great linen, and bed. Two bathrooms. Upper floor. Quite. Great staff. Great location. Large outdoor pool.

N/A

Fantastic location. Luxury from top to bottom. Next to the Nile, wonderful outdoor dining with incredible live music. The bar was a perfect place to relax and a day of touring the city. Breakfast was absolutely delicious. Everything was freshly prepared .

Zero - everything was perfect

Location

Nothing

Excellent service whether it be by the pool, bar and restaurants. Very good facilities

No issues

Staff and locations

N/À

Breakfast was very good. Plenty to choose from and catered for all tastes.

No issues

Very classy

Steam room closed for 2 days, opened 2:30 pm.

The staff were so welcoming. They found out it was our honeymoon and sent us a very delicious cake. They were amazing!

Nothing

The staff was extremely friendly. The food at vivo restaurant was excellent my husband had the lamb chops and thought they were the best he had ever tasted, I had the ravioli stuffed with shrimp they were phenomenal. The breakfast in the morning had everything you could think of. The staff were very friendly and helpful. Everyone at the hotel went above and beyond. Would definitely stay again.

Location is very good.The room are specious. Bed very comfortable. Staff very friendly. Jamal from housekeeping was really helpful.I tried breakfast and dinner at the Italian restaurant both are very good.

I asked for connecting rooms and received confirmation but when I reached the hotel at the reception they told me no availability. They told me the confirmation came from booking not from the hotel!! We got rooms next to each other but this is not what I asked for.

Breakfast was so good and the staff were so nice and welcoming

The rooms are big and comfortable. The view of the Nile River is amazing. The service was exceptional

Nothing

I liked everything about the Hotel

The very friendly staff and especially at the front desk, Mr Ahmed Rabee was very welcoming and hospitable.

The size of the rooms are smaller than the normal standard as per Cairo standard.

Almost everything

Bar prices in the ground floor bar are extortionate. Three times London prices for a large gin and tonic

Staff very friendly and care about guests

Price

Everything

The valet parking staff attitude not as 5 starts hotel

The Nile View is amazing, the facilities in the room are great! Housekeeping are quick in providng any missing or extra items. I found a complimentary fruit plate and a plate of local sweets upon my checkin.

You have to be careful with the smoking smell, depsite being on a non-smoking floor, the smell was too strong when we switched-off the air conditioning. The front-desk manager was quick in responding and upgrading our stay to a Nile-view room on a higher floor which was better.

Clean, location is great, staff is awesome

For me, the place is beautiful and comfortable, and I always feel relaxed there. It is one of my favorite hotels, and all the staff are cooperative and kind. Thank you, Ritz Carlton Cairo.

Auspicious residence in Cairo

Nothing to Describ.

Staff were great, very clean hotel, vintage

Overall it was a great experience, however I felt that the rooms were a little bit old , and kind of small . Like 1 or 2 cupboards in the room were almost falling, water pressure not so excellent. Aside from that it was great

Ambience was nice and the pool

It’s a ritz and it feels like it.

Nothing not to like.

Everything

Nothing

Everything

Nothing

The location was very good and easy access to town. The lobby area and bar area is very comfortable and airy. Rooms are spacious enough for a couple or solo traveler. Very comfortable beds, good quality linen and super comfortable pillows. Clean bathrooms and excellent choice of toiletries. There was a coffee machine in the room which is very important and enough options of capsules to choose from

The breakfast selection could be better.

Everything…. Staff facilities location it’s what one expects at a Ritz ….

Great breakfast , exceptional location and helpful staff

The pillows not comfortable

All the staff I met were very helpful and friendly specially Mr Hani el shathly in reception The staff are well trained and do a step further to comfort the client . I highly recommend the stay in Carlton ritz Thank you

One of the best Hotels I have ever been in Egypt, the staff were so friendly and helpful, special thank for Mr Hady ElShazly from the front desk, the house keeping were more than perfect. They made my stay at the hotel remarkable.

Central location, good restaurants inside the hotel

Smoking smells

Na

Na

The disturbing from the music from the garden while iam sleeping nights till 4:00am

The room was always clean and the security was top notch and all the staff were very generous and welcoming and they always had a smile on and that made my stay the best and it won’t be the last time I will be staying at the Ritz

Great location. Rooms are nice little bit dated. Lobby exceptional.

Service is a bit slow in the lobby.

Everything

Nothing

Nadri was fantastically kind, friendly and helpful. She went out of her way to accommodate us. I loved her. Hossam who cleaned our room was lovely as well. So friendly and kind. In fact, everybody was incredibly friendly. The view of the Nile from our 8th floor room was breathtaking. The breakfast buffet at Culina was one of the best I have ever eaten at a hotel (and we have eaten many). And we thought the food at Bab el-Sharq was delicious. All in all, wonderful service and a very happy stay.

The stale cigarette smoke smell (mixed with perfume) that pervades parts of the hotel. However, I understand that smoking is a part of Egyptian life. Booking.com did not specify that the deluxe room with terrace overlooking the Nile was on the third floor, which is a smoking floor. We had to change rooms.

Great nightly show and good food in the restaurant. Pool area was great and not too busy. Rooms were kept clean and staff were friendly and helpful. Location was excellent.

The sauna and steam room area often had to be switched on when you got there which meant they weren’t heated up for sometime. Any issues that I encountered were dealt with but I did have to follow up, they struggled a bit with the check in process when very busy

It was good and efficient

Friendly people, good food, everything very nice and organized. The service is great, especially at breakfast.

Excellent hôtel with excellent service all the staff was in the top specially Hady in the reception and Mahmoud room cleaner thank you everyone I promise I come back again

Very friendly staff all willing to be helpful. Good room size with a great view over the Nile. In-room facilities were good and good range of eating options within the hotel. We made good use of the heated pool and sun loungers. The Egyptian Museum is right behind the hotel.

Walking out of the hotel is difficult as the road immediately outside is very busy. There was a fair amount of noise coming into the room at night from the busy road and also loud music playing until about 3am one night.

Location, luxurious

Over priced