Hotel The Pantone, Brussels

I liked how there was an extra bed available and a cot for my children. The cot was very clean unlike other hotels we have visited. I like how comfortable the beds were and how clean the bathrooms were.

I didn't like how there was no toothpaste. Usually we come prepared but we assumed that there would be toothpaste which meant we had to purchase some toothpaste. I found the hallways were very narrow so it was hard to move around with the pushchair. The TV in the room was not connecting to the internet which made it difficult for my kids to watch YouTube and I went to the reception and he said he can't do anything about it.

The staff was very friendly and they made sure that we were comfortable. The rooms were clean and everything we needed was provided.

The building is a little bit old and the rooms are a bit smaller than I expected.

Great breakfast, nice staff. Easy to get to, calm environment. Close to good restaurants and tourist attractions.

A bit noicy but not very. Slamming doors, but not after 10 PM. Staircase is a bit tight.

the location is perfect, you can literally walk to the city center. staff was very kind and helpful. breakfast delicious.

I liked the balcony for the room! Unexpected and nice. The hotel was convenient and even had cellphone banks available to rent in the lobby.

NA

Nice hotel with a big balcony. Location near metro. Bed is big enough.

Kettle is required to borrow from reception. Also only the first day provide free bottle of water.

City town is in 20min on foot.. Breakfast good.

A bit narrow room

Property was very neat and clean, staff was very cordial and supportive. Very ideally located. Full value for money.

Perfect breakfast, great room design. Got bigger room than asked for. Location was nice and peaceful, some nice restaurants nearby

Location was some distance away from metro or tram stations. Only rental bikes were in front of hotel.

We enjoyed our stay at The Scott Hotel. The staff was friendly, our room was extremely clean, and the location of hotel was about a 5 minute taxi or 15/20 minute walk from Gare du Midi (Brussels - Zuid), which was a nice perk since we traveled to other neighboring cities while visiting Brussels. The neighborhood also has many nice cafés and restaurants, all within a 5-10 minute walk.

A very comfortable room, however, space is limited. We had a very large bed, but the space between the end of the bed and the wall was quite narrow to walk around to get to the other side of the room. Tight quarters to store luggage and unpacked belongings. This was not a deal breaker, though.

The staff at reception were very helpful with advice on what to see in Brussels and where to eat. They explained the metro system and gave us an alternative route if we wished to just walk. They also gave advice on visiting Bruges and Ghent. As a result we spent three wonderful days exploring.

We had some trouble getting our credit card excepted, when we booked, which was really odd. Booking.com said that our booking might be cancelled, which was a bit unsettling. However we rang the hotel and they said not to worry about the cancellation, they would allow us to pay on arrival.

Very clean, lovely decor, photos are true to life. Excellent breakfast. Staff helpful. Room was spacious, clean and modern but on the warm side. Hotel is about 20 min walk from Grand Place but 5 mins in opposite direction there is a busy high street with cafes, shops and restaurants. Only thing we found odd is they only provide water and coffee in your room on the first night and don't replenish it.

Location was great

Very close to a noisy road

The room was very nice, the balcony a big plus. The window of our room was broken, but the guy at the reception was kind and helped us repair it.

Staff were very helpful. But the room was very hot and the AC was doing a terrible noise. The bed is perfect but the towels are vey old.

Breakfast was delicious!

The room was very small but cosy.

Nice, clean and modern hotel. Good area of the city with many public transport connections within walking distance. I got a free upgrade to a superior room which was quite big and with a spacious bathroom. The staff was very friendly and helpful. Good breakfast with many options for cold and hot food.

The lighting in the room was a bit too dim.

The room was too warm, but the experience with the hotel in general was very good.

The proximity of the location to my conference venue

Provision of facilities in the room eg water, beverage, toiletries which are consumables were not being replenished as expected

Excellent location with diverse restaurants nearby, spacious and comfortable room

Overall, great hotel: wonderful rooms, great staff, superb breakfast, great location, and a touch of boutique-hotel atmosphere.

In the first room I stayed, the airco made more noise than a boeing 747; in the second (replacement) room, the airco was still very very noisy and on my last day disfunctional. Opening the window and sleeping with airplugs fixed this. Still, the hotel should just replace the airco system as obviously it has had its days. Same for the elevator: there is only 1 tiny one, which is slow and not sufficient for a 8-floor large hotel. I often had to take the stairs to the 6th floor and down!

I opted to have a room with a balcony, I actually got an entire roof deck that was just as big as the room. Other balconies looked smaller but still substantially more than I would expect from a hotel balcony in Brussels. The room was great, the staff were extremely helpful. The location is just 20 minutes walk from the center, I would walk back in the evening as a single woman and didn't feel unsafe, as the area is a little more residential there was no late night noise which was great.

The breakfast was great, we really liked the Belgian waffles. It's great that there was soyamilk available. Very nice ambiente in 1920s style, also in the rooms. Friendly and helpful staff. The tablet in the room was great for informations.

The only thing we disliked were the scrambled eggs at the breakfast - the consistency was too slimy.

Good location and friendly staff.

The room was warm. We could increase the air conditioning to make it cooler.

First thing I noticed is the amazing customer service, it really makes the place look better than it actually is. Virgin/Virgil from reception was great and friendly, 10/10 staff. The room size was good and had a balcony also. Overall very pleased with the experience

No bathrobe or house slippers. Also I’d like to see in the future some more toiletries maybe. Also the lift is so slow and small

Nice, elegant and cozy hotel where attention was paid to the details. The stay was pleasant including the breakfast with spacious room for a family of three. Very pleasant staff making sure we could fully enjoy our stay. We loved the quiet neighbourhood compared to the more busy areas in the city centre. Quite some shops in the area for your basic needs, while a 30 minutes walk you can be in the heart of the city of Brussels.

what did I like the most? - the room was huge. the description said it was 17sqm and it certainly wasn't smaller. I felt great in it. huge bedroom, large bathroom and spacious hall - location - good - service - perfect - breakfast was not outstanding but decent. good juices, nice coffee/chocolate machine.

no vegetables for breakfast and no glasses in the rooms. paper cups are a bit of a shame for this hotel. apart from that everything was beautiful.

I would definitely recommend this hotel for a short stay in Brussels! The team was very friendly and made our stay comfortable. The breakfast was rich with plenty of options, and the location was excellent. A great choice for a visit to the city!

The rooms are not soundproofed so at times (you could hear people talking in neighboring rooms or in the corridors) and felt a bit small, especially for two people, leaving little space to move around. Additionally, the bathroom was extremely hot—it felt like stepping into a sauna. However, despite these minor inconveniences, my experience was still positive.

Modern, recently renovated hotel with stylish common areas and bright, airy rooms featuring large windows. The beds are comfortable and the hardwood floors (no carpets) are a hygienic plus. Environmentally conscious with refillable bathroom amenities. Location is reasonably central. Breakfast offers good variety, including gluten-free options - better than first impressions suggest. The open wardrobe design offers limited storage space. Rates are somewhat high for the standard of accommodation offered.

Major drawback during stay: Out of order elevator with no quick repair (>24hrs). The only access was via a very narrow staircase reminiscent of a medieval castle - challenging for those with mobility issues or luggage.

everything was good, the room was comfortable and clean. As we expected the room has a balcony and coffee machine facilities. The shower was good, the bed was comfortable.

we couldn't have our breakfast on the last day (Monday) because we didn't pay attention that it was closing 1h earlier than the weekend days.

The bed and pillow were comfortable, good breakfast.

Quite far (20-30 minute walk) from either Main Square or the Parliamant. Not near metro or bus station, so I need to take a taxi when it was dark. The room is small (but well equipped). The floor hall is so narrow and the elevator really old.

Good breakfast. Comfortable rooms.

Mattresses are too soft. Cleaning staff are rude.

A very warm welcome and friendly staff, a great breakfast, super comfy beds

Nice staff

The price is a bit dear

In a quiet location but still central. Good sized room with all the necessary facilities. Great shower. Friendly reception makes life easy when checking in.

The hotel corridors are very narrow. You could hardly pass anybody waiting for the lift.

Friendly, good breakfast, comfortable bed. Felt safe there. Clean. Location. Good value for money.

Radiator made a noise. Room cold with curtains open. No view. Bit too far from Metro in the dark on your own. Okay by taxi. Fine in the daylight.

Everything was as expected. It was in a very good neighborhood, close to the metro and tram stations. The room was nice and clean.

The hotel is looking a bit older than it looked in the pictures. Also the lift was very small.

The location is excellent as it is in the city. The room is a bit small but very modern.

Size of the room.

Superb view of the city from thee 8th floor. Outstanding staff 👏 👌 Quiet neighbourhood dispute the close proximity to the city centre and nice surroundings.

N/A

Good location and nice breakfast. Clean bathroom in the room.

Small room, dirty rug in the room, which makes the whole room looks a bit disgusting, while it was actually really clean. The lift is very slow and small. It takes ages to go from ground floor to the 4th floor.

The decoration, thr breakfast, the cleanliness

Nothing

The warm floor

The towels against the light had strange stains

Nice hotel and very friendly

Not enough choice breakfast and no English proper tea. I don’t like earl grey or flower tea.

Silence, breakfast and room nivell, clean and confortable.

The elevator, and there is a lack of cleaning after breakfast, the hall area is a little dirty and the sofas are very uncomfortable.

the staff were nice and accommodating, location was good for us, size of room was good for family and comfy.

Nice location, nice design, check-in was quick, night-time staff was helpful at time of major room issue. Loved the coffee machine in the room, comfortable room layout with bathroom with a proper door. Lovely balcony which I also used as a fridge

The radiator started making terribly loud noises at night and would not stop. Could only be fixed by turning off and then moving to a different room. It’s pretty dark in the room - cosy, but dark

The room was very good size. It’s quite modern. The location is not too bad. We used uber to travel around.

The lift was tiny and sometimes busy, but I guess they can’t do anything about it!

The room we stayed in was a good size for us and one year old - deluxe double, nicely decorated. Comfy bed and pillows. The breakfast was fab and a couple of unexpected gluten free options too

The air con was broken so very warm in our room, had to have the window open a lot. Very small corridors & only one lift, stairs were steep and winding. Lots of short power cuts.

Clean and quiet room.

The first time I stayed at the Scott (about a year ago) was a far better experience than the 2nd. The room I was given the 2nd time was not serviced by a lift and my luggage was not even taken upstairs, through the back narrow staircase I was supposed to climb carrying everything. Meanwhile, the room costed exactly the same, if not more, and I was given no prior notice.

Lovely hotel

Location - Didn't realise that it was too far to walk back with kids from the centre