Hotel The Augustin, Brussels

Place was comfortable

Nothing really, happy all round

The hotel is located in a great spot, with friendly staff and a comfortable and clean environment.

The door is not very soundproof, but it won't disturb the rest.

Big modern rooms and bathrooms, well equiped. Location was halfway distance from Zuid Midi Train station and the Grand-Place, 10 minutes from each, what was perfect to visit Brussels and also day-trips by train. The babycot was excellent for my baby to sleep.

The toilet lid would move every time we used it, because it seemed to have a system of socket that was someway mobile. To enter the building there were 10 steps that could be bothersome to people with disabilities or who, like us, had a stroller for the baby.

Location is good, short 3-4 minutes by walk to metro station 15-20 minutes by walk to city center

We stayed on room 201, which is directly next to elevator. 24 hours whenever someone calls elevetor from any floor some weird and noisy sounds came to our room directly. Room has big windows, i came across to eye to eye position with opposite building resident whenever i open curtain. There should be 1 more layer for more privacy.

Liked the big room size! Also liked the amenities like Occitane products. Also liked that it had everything I needed like coffee, kettle, slippers, etc.

Location had huge construction in front and did not feel like a very safe area. Room was right next to the elevator hence very noisy at times. Our room had only blackout curtains but no privacy curtains which was rather inconvenient.

Size of rooms cleanliness of rooms

The room was very nice as well as the toilet. The location is great. There are good breakfast options and the staff is very polite.

Everything position design cure. Very appreciated the occitane in bathroom

A suggestion: It would be nice to have 1 soft pillow and 1 hard One instead of 2 very hard that made the sleep uncomfortable.

Location, Ashraf at the reception was great , friendly and professional

The staff were very warm and excellent. They even helped us when we ordered uber eats. The location was perfect, right in the middle of everything.

The water pressure could use some improving.

The room was spacious and newly renovated, with windows to the quiet backyard. The bed was comfortable, the curtains blacked out the light well. There was a fridge in the room that was not in the room description which I found useful. Bathroom was very clean. The manager was friendly and apologized for the trouble (see below).

My room was next to the elevator which made loud noises like furniture being pushed over the floor although I had requested a room further from the elevators months in advance. There was some miscommunication about an early check-in. It was still possible to arrange it on the day of arrival, but I was not happy with the first day on which I tried to work from the hotel. Not one hour went by undisturbed. There were technicians there multiple times to fix the air conditioning with quite some noise. Then another technician to fix the lights. Then both cleaning personnel and the manager because there was a water leak in the bathroom. I got offered a free breakfast for compensation but would've preferred the early check-in fee of 40 euros waived instead. Check-out took more than half an hour, luckily we were not in a hurry.

Location is very central, close to south station, walking to attractions, restaurant on site, very private setting, good size room.,

A bit old, but charming. Shower needs repair and adjustment, no inroom minibar.

very nice staff

all was good except for the fact that room was to close to the reception and it was a bit nosy

Style, location, facilities

Nothing

Seamless check-in, large comfortable room, quiet.

Aircon wasn’t working ( we were warned of this in advance as the hotel was being upgraded & the system hadn’t been re-commissioned yet). Room 203 near lift which made clanging noise.

location

old furniture, 2 fridges in our rooms not working

Staff were very welcoming on arrival, and throughout our stay. Room was clean and spacious for 4 people.

We found the hotel quite noisy, our room was very close to reception and a staff room which meant at night and earlier mornings noise would travel through to our room. During our stay our TV was not working and because it was the weekend there seemed to be no other solution.

+ room has a small fridge, convenient to drop yogurt, chocolate, or other snacks + there’s a separate table, so I was able to finish some work tasks + there’s a small safe box to keep valuables while going out + shower was nicely done and clean + wardrobe with enough space to hand clothes + there’s both heat panels and cooling air conditioning in the room. The weather was also very warm during the day, so wore T-shirts instead of sweaters in April :D ++ location 15m from the train station and 15m from the central palaces, libraries, and cafes. Making it both convenient to travel to other cities and to walk around Brussels ++ receptionists are extremely helpful - they allowed to store bags while I arrived, and lent a plate to use in the room. Thank you ☺️

~ internet connection was almost non existent and often dropped to 0 after 4pm. I used my phone internet to do any searches on the laptop ~ you can hear elevator from the room, and its high whistling sound ~ there’s no ventilation in the shower room, but there’s a window. I think ventilation would remove sewage smells better ~ during the night I heard some knocking in the wardrobe- maybe worth checking for rodents in the building (to be clear, I haven’t seen any, only heard something)

Although the location was good and room size was ok, PLEASE beware! My friend dropped her bags at the reception and placed them inside the closet as instructed but unfortunately, when we got her stuff, we discovered that her luggage was tampered with. The lock's code was deliberately changed and the contents of her bag were moved. This is odd because it was a hand carry and wasn't checked in at the airport and the lock was still working with the same code before she stored it in the closet. The staff did not do anything about this information. We had to do 1000 combinations that night just to find out the "new code"

My friend's bag and lock being tampered with. Holes in the towel. No refills of complimentary water/coffee. Breakfast was a bit disappointing. But Thomas was very attentive and helpful to us!

Room size very good, staff were lovely and helpful

No dinner options, a little further out than we wanted

Close to the train station, Midi. -rooms are recently remodeled

-while our room was lovely, it was right next to elevator and was noisy. -the location while safe, and walking distance from the Square, it wasn’t the best location. -the breakfast was fine-it offered the basics: coffee, cereal, eggs, yogurt, breads/croissants.

Very convenient. Comfortable bed and pillow

Technical staff came into our room in one day for fixing without any notification and cleaning. Also the handle of toilet door is broken

Good location, 10 minutes walking time to Grand Place. Spacious rooms, comfortable beds. Small but good breakfast buffet.

Bath amenities rather scarce, towels already worn off.

Loved the newly renovated room with heated floors! The location was close to major tourist sites and the train station.

The ongoing renovations inside and metro construction. Limited tv selection for English speakers. Expensive breakfast!!

Smooth check in/out. Sunny with windows that open.

Water pressure in shower was weak

The location was great

From the pictures on travel websites, the hotel looks historical, however when I got into my room I was shocked to see red and gold ultra modern, distasteful decor that appear to be the ‘new’ look for the hotel. I booked this hotel because it wasn’t modern - I booked it according to the photos advertised. The red interior psychedelic wallpaper in my room was disturbing and I would not have booked this hotel had I known the remodel of the inside was not a match for the historical nature of the outside.

Spacious rooms, great cleanliness, tea and coffee renewed

Complimentary water bottles were only provided on check in, construction nearby was loud sometimes

The room was very nice but had full length windows and at street level, with no net curtains so if you opened the curtains for daylight anyone walking past could look in. We recommend that the hotel install net curtains.

Good staff and very friendly and with our late arrival still every thing possible

Very friendly and helpful staff. They took the time to explain and answer all our questions! The room was clean, spacious and very comfortable. We only stayed a night but we would definitely stay there again when we go back to Brussels. It is is a great location for both work and leisure. 10 minute walk to the main square and easy train / metro rides to my meetings in the business / EU centre.

Some might find it a bit pricy but this is Brussels and for the quality and service, definitely worth it.

The room is big and bright, and has good air con. The location is good, very close to the main plaza and markets. There is a laundromat close by and it is halfway between two major train stations if you wish to travel to other cities.

The breakfast was small, only limited hot food, not worth the cost for breakfast. Staff was friendly, but not always the most helpful. Carpet between lift and rooms smells a bit weird.

The hotel is within walking distance to MIDI station where we could catch the airport shuttle

The room was large and quite basic, also we were not very warm and couldn’t get the heating up to warm the room

The hotel is close to Midi train station, close to the main square and other landmarks. It's in a quiet area surrounded by a handful of bars and cafes where locals hang out. The staff at the reception and cleaning team were super helpful. Highly recommend .

Hotel in the center, close to the train station, suitable for exploring the city on foot. Good breakfast

Nice, helpfull staff

the additional bed was not very comfortable and the blankiet was too short

Good location, right in between Bruxelles Midi train station and the city centre (quite literally 10-15 minutes walk from Gran Place); spacious room and comfortable bed.

The only thing is that the room was pretty warm when we arrived, and it took quite a while to cool down. Everything else was spot on.

Very friendly staff who were very accomodating and helpful. Good location about 15 minutes walk from Grand-Place and also 15 minutes from either Brussels-Midi or Brussels-Central train stations.

Our room was location on the ground floor just off the reception area, so it was a little noisy at times during the night with people talking/checking-in at reception.

Welcoming and helpful staff really made the Augustin stand out. Also, our room was spacious with a very comfortable bed and lovely L'occitaine products in the bathroom. We also enjoyed a very nice breakfast. A very good experience all round.

Quiet. Room was large. Bed firm and comfortable. Windows open to courtyard.

Tub only had 1/2 wall enclosure for a shower head coming off the spigot. Difficult to keep the water from splashing on the floor The location was not the best part of town, but no one hassled us. There were women walking alone at night.

Well located, staff friendly and helpful, spacious room and bathroom. Nice little bar and very good breakfast

Big room, comfortable bed.

An odd choice not to have any curtains or blinds in the bathroom. It might be only in the room that we were staying, but I had to find some solution how to cover. In the evening if the light is on and you are taking a shower the people in the building opposite the street could see you. Though the window was rather small it still made us uncomfortable.

Great Hotel and location. great breakfast. comfortable beds would stay again

top floor room as was built into roof space so limits full height of room. if I stay again I would request a room on a lower floor.

Very comfortable

Nice location comfy bed good breakfast

A little faded

Central location

Less breakfast options

Location and comfort

Beds were very comfortable.

The room was spacious with comfortable beds, the location was excellent, and the staff was very helpful.

The shower was a bit tricky, requiring extra effort to get the water to the right temperature, and the sink drained very slowly. The room appeared more luxurious in the photos than in reality, though that’s often the case with many hotels.

Clean, friendly, good breakfast, well situated.

Room was in attic space so a little small and had restricted headroom.

The receptionist was very helpful and welcoming. My room was very big and the bed XXL. The bathroom was equipped with nice l’Occitane soaps and shower gels. The breakfast was nice, quite simple but this is perfect to my taste.

It is quite an old hotel that would benefit from being refurbished. Some works have been done but it is more like a 3 star than a 4. Did not like being on the floor that is almost at street level. There were many roadworks next to the property which is obviously not a permanent feature, but it was not convenient to join the property by taxi.