Hotel The Augustin, Brussels

The rooms were very spacious and comfortable with tea/coffee facilities and the L'Occitaine toiletries were lovely. The staff were very kind and friendly and went out of their way for us during our stay. We didn't try the breakfast in the end.

I think the bath / shower option could be improved. We could not use the shower attachment in our bathroom as a shower option as it was too short, so we could only bath. It was no hardship! But I think if you prefer showering, this would be an area for improvement.

QUITE EXPENSIVE

Comfortable room and beds

Housekeeping in room not consistent, eg tea tray not fully restocked after first night so needed to ask for extra tea and milk for next day. Wet towel left in bath to be changed but this not removed

Room nice and tidy. Good location

NA

Very nice staff, cooperative and comfortable place

Breakfast if included in the package will be better, room size more than enough,hotel clean and near to Metro station and city center, restaurants.

The breakfast was exceptional! I really enjoyed the patio and the bar was always open! The beds were very comfortable. Within walking distance to downtown and the train!

The elevator was tiny!

The room was quiet, big, comfortable and clean.

Small breakfast room. It's hard to find a free table. Breakfast was average.

The staff were lovely, the breakfast was good and the location was very good as well, close to the central. Beds were comfortable and the linens always clean and nice. The air conditioning worked. There was a minifridge which was nice.

The AC was loud, the walls had marks that looked like dirt, and the furniture (besides the beds) looked really old and worn out. There were at least two things broken in our room, an outlet loose from the wall (which also led to the room phone not working) and a small hole in the bathtub that made the showering there not the most pleasant experience, also the placing of the faucets in the tub was weird compared to where the shower head was placed so while showering, you had the hose from the faucet to the showerhead in your way the whole time. This wasn't a very good first impression of the room and we asked on day one if they could move us to a better room but they couldn't unless changing the room type from two double beds into one double bed and a sofabed which we didn't want so we chose to stay in our room. A few days later I realised these things really didn't effect our stay there that much, which is why I'm not lowering the score more for this. We were also told while checking out that they are in the process of renovating everything and we had been in one of the few rooms that hadn't been renovated yet. So hopefully our experience of aforementioned things is not common here.

Mukava sängky ja ystävällinen henkilökunta.

We traveled as a family, 3 adults and 2 children. The master bed was fine, all bedding was provided, but the sofa bed was out of sheets, no comforter and blanket. The hotel receptionist was informed, a thin sheet was given to us but it wasn’t enough.

Modern with good sized room, helpful staff and a useful locked baggage drop off room, great if you're getting the sleeper to Prague . The room above us caused a 3am water leak but the Hotel was quick to resolve it.

The area between Brussels Midi station and the Hotel.

The hotel was a very easy and direct 15 minute walk from the train station and about the same from the central plaza of Brussels. The room was generously proportioned and well equipped, with an extremely comfortable bed. Staff were very friendly and helpful.

Unfortunately another resident of the hotel was yelling very loudly and aggressively in the early hours of the morning and refused to calm down. Staff were extremely patient with him but it was obviously a difficult situation.

Everything

Nothing

the staff were brilliant. very helpful and friendly

Good location we were at 8min walking distance from the manneken pis Good size of the room and clean We were celebrating the birthday of my sister and they offered us pastries, we highly appreciated that and the staff was very nice with us

Nothing

Nice room, loved to have a coffee machine, Very nice and friendly staff at the reception. Breakfast was nice .

Bathtub was so old , with brown spots ... Not very pleasant. Location is not very safe İf you walk from train station at night time .

the hotel is in a very good location, close enough to the centre, but in a quiet street we loved L’Occitane cosmetics in the bathroom as well as the slippers the ac was really powerful, we were able to open the windows as well breakfast was really nice, not a huge selection, but everything really tasty

the bathroom could really use some ventilation the died plants from the entrance door need to go 😎

Room very clean. Very central. Local from both Brussels midi and Brussels central station.

Water is only given on day one and that too in plastic bottles, after that you have to buy plastic bottles. The hotel suggests that we don’t put towels for Wash due to environmental reasons and yet they want us to buy tiny plastic bottles every day. Breakfast very limited quite overpriced for what is given. Little Or no hot food. Staff are very pleasant and lovely- All of them.

Good location. Excellent & really helpful staff. Umbrellas at the door for customers use came in handy as it was raining. A welcoming hotel with a relaxed atmosphere. Five mins walk from Manneken Pis. If walking from a train station, use Central (12mins)- its a nicer walk and better than from Brussels South/Midi Train Station - also 12mins. (Midi area not as good and currently the road works everywhere due to new metro link being built)

Breakfast to expensive at €15pp

Good Size bedroom and bathroom, heating and air-con both available

there was a worrying incident at 5am as we awoke to violent shouting and screaming that we could hear from reception below our room AND the phone in our room then rang with shouting and screaming heard down the line as well, and then same again a minute or so later. To be honest we thought the hotel might have been under a terrorist attack. We found out later that day by asking at reception that a drunk person wandered in to reception around 5am and started shouting and screaming, however this went on for around an hour and a half, until the Police finally came to take him away - the front door security really needs to be addressed.

Good location. Large room. Comfortable bed.

Not a wide choice at breakfast (but adequate). Air conditioning not very effective. Numerous light sources at night.

Clean , safety, big room , nice bathroom, nice bed , around us restaurants , groceries. But location 1.5 kg to downtown and in booking.com it’s in downtown. Please be careful and more accurate for costumers.

The wall between each room not build from concrete, it’s from Gypsum board. And we can hear everything on other rooms.

The location is very good and the bed very comfortable.

They forgot to decorate the room for my boyfriend's birthday, that was an important request for me.

The hotel is close to the center in a quiet area and close to Brussels Midi train station. The room was lovely, wifi worked fine. Easy check in/out. The staff are wonderful. Would definitely stay here again when in Brussels.

it was good the location is fantastic. 5 blocks away to the center breakfasts and room were ok

elevator very slow

The location was about 10 to 15 minutes away from any major attractions. However, there was a great deal of construction nearby which made the outward appearance of the hotel unattractive. Once you got thru the doors everything was fine.

I had requested single beds and they were unavailable when we arrived early in the day.

The hotel is in a great location, just a few steps from the city center and close to public transportation. The staff were wonderful—helpful, and most importantly, always cheerful. We stayed in room 409, which is a corner room near the elevator. The room was clean and tidy.

The toilet in the room had an unpleasant smell, and we occasionally heard noise from the elevator. Despite these minor issues, I would still recommend this hotel.

Big, comfortable room & bed. Had Aircon if needed, nice and quiet area. Easy check in and check out with friendly staff. Working lifts, breakfast option, short walk away from the square.

Nothing really

Location

No onsite entertainment

The worker very nice .location quiet

Toilet when flushing not work well

Good size room

Nothing I didn't like

Convenient location, friendly, helpful staff, spacious rooms

Rooms closer together would have been nice. We were only there for one night, and didn't get the chance to try breakfast.

Bar disappointing.

Recently stayed here at Augustin hotel in Brussels and everything went well. Nice location , about 10/12 mins walk to Grand Place square and the hotel room was nice and comfortable as well . The twin room was well appointed with comfortable beds and a nice bathroom as well . Overall I would recommend and would definitely stay there again

No issues at all

A wonderful, safe, quiet hotel for a family of four. The location was perfect, a walk from the train station and to the city center. There were black out curtains covering nice big windows that could be opened wide for fresh air. The reception staff were so kind, helpful and amazing. Even loaning us a HDMI cable so we could watch the Euro Final in our room. Really helpful with directions and looking up information as we needed. We really appreciated the receptionist from Venezuela, he went above and beyond to help us.

The bike seat in the gym was broken and the shower was fine but had a bit of a spray at the bottom of the hose.

Staff, location, facilities

AC was not working in peak summer.

Good sized light warm room nicely furnished, with good bathroom and Occitan toiletries. Very easy location for centre of city and Midi-Zud station both within 12 mins walk. Breakfast was nice including choice of cooked and cold meat and cheese,patties ,cake and cereal.Reception staff always on hand.

They are constructing a new underground line along the street so understandably, the middle of the road looks like a building site and it’s quite dusty. The container cafe outside was noisy at times. This hotel will be a very good when works are completed and served us well for our overnight stays.

Good sized room, good sized bathroom, fairly central location

No extractor fan in the bathroom. Smelled a bit in the room

Upgraded room to congratulate us on our 10th wedding anniversary, great facilities & polite staff.

Was a little pricey in terms of room rate

Nice big room, tasteful decor, modern bathroom facilities,good breakfast room

One coffee machine could not cope with the guests at times.

Great comfortable quiet room, large beds and good bathroom. Controllable temperature.

Great location - 15 min walk to grand place/ 10 min walk to train station

Large room

Furniture a bit simple. Shower too simple.

Staff was very helpful. We enjoyed the lounge/bar area for an afternoon refresher! Walking distance to everything that we wanted to see, eat and drink!

Breakfast (included) would have been nice but there was a very cool coffee shop nearby.

The hotel was nice and the rooms, especially the bathroom was so clean. Beds are comfy. Dark curtains quality is great to sleep well.

Sheets are clean but not so new..

Staff were very friendly & accommodating. We booked a room with 2 double beds to accommodate the 4 of us. When we arrived, the room had a queen & a sofa bed which was too small for our adult sized teens. The staff provided us with an extra roll away bed which worked nicely.

Unfortunately all the quadruple rooms are right next to the elevators. Luckily it wasn’t noisy.

Location etc

The noise of the automatic door next to our room and people in the lobby

Staff member Ms. Aya was very professional

The staff was very helpful and friendly. Very attentive to our needs.

Excellent location, 15 to 20 minutes walking, and you will arrive to the major attractions in Brussels. Staff were very friendly and supportive

I liked the location very much.

The room was like a rooftop. We could not stand up of the bed fast cause you can hit your head on the wall. Very very hot in there. If you close the window you can suffocate. (Not so hot outside)