The Charles Hotel Harvard Square, Boston

Superb

Loved Henrietta’s Table Great location

Reservation got lost Would love an electric kettle in the room

I enjoyed the location so much! the rooms are great!

the breakfast and the restaurants are very expensive! way too high, had to walk around to find cheaper places! I would also rate the receptionists 7 out of 10. I felt like I am annoying them each time I come to ask a questions!😅 also by mistake they charged my room service for water, which I did not use. yes, they returned my money, but had bad feelings about it.

I liked the choice of restaurants at the hotel.

location is great and rooms are comfortable

The shower has no water pressure and water lukewarm

location is fantastic

No in-room dining

We ordered breakfast and dinner from Henrietta’s Table (and brought it up to our room as there is currently no room service) and it was outstanding.

My only disappointment was that there was no place to refill a water bottle. Plastic bottles of water were complimentary but a dedicated water cooler to refill one’s own water bottle would have been ideal

location

loved everything

The location is everything. Dean’s suite was roomy and clean.

a refrigerator would have been really great in the Dean’s suite. I also didn’t care for the blinds that divide the living room and the bedroom. the parking should just be included in the hotel cost and make it seem like it is free.

I like the location of this hotel and it’s unassuming nature. I have stayed many times.

I think the service has declined dramatically due to a serious staff shortage. and the prices have increased. an unhappy combination!

Good

Price

Location was great. I thought it could have something in the room to make it feel a little more special, exclusive. It was a nice hotel but for the price, I felt like there should be something a little special in the room

Very comfortable beds. Nice room.

The A/C wasn’t working well and the room wouldn’t cool below 72 degrees. We were not warned that our room was directly above extremely loud hotel construction that made it impossible to have a phone call in the room. It was actually unpleasant to be in the room during the construction hours. I’ve stayed at the Charles many times happily, but the cost of the room this time seemed like a rip-off given how inhospitable it was.

Beautiful hotel and location. Nice to walk around and many dining options.

The rooms are very small for the price and A/C was very weak in our room. The hallways felt better than the room. Sleeping comfort was not there.

Location is perfect for Reunion stays. Festive atmosphere. Lots of plugs to charge your phone while waiting.

I had made this booking almost a year before, once the dates for our reunion were announced. However, it was so full that I couldn't change the type of room into two double beds instead of one bed. I was told by the hotel that I have to redo the booking at booking.com which would have been impossible at that time as the hotel was oversold.

excellent location

it is overprice,

location; restaurants, valet service, car park, AVIS rent a car

No cafe machine in the rooms. !!

The Charles Hotel is a gracious hotel with a boutique feel, nice amenities and an unbeatable location on the Charles River in Harvard Square. We are a family of five with bigger kids and ended up staying in a spacious suite that was large enough for us to enjoy hanging out in our room when we wanted quiet down time. The lobby also has several cozy corners to enjoy. We also made use of the parking available, which was very helpful as relying on street parking is not an option in Harvard Square. The staff was very friendly and helpful with packages that arrived for us and other requests and the housekeeping was impeccable.

There was a misunderstanding about our reservation and we were initially booked in a room that did not have enough beds for us. This was despite our having called specifically to confirm that the five of us could be accommodated and having received reassurance that all was well. This resulted in some delays and awkwardness when we checked in and got to our room. While the staff was attentive in sorting our options, we were disappointed that no one offered an apology for what was clearly an error on the part of the hotel and resulted in our having to pay more for our accommodations then we were expecting. Everyone we spoke with clearly wanted to help and resolve the situation, but the lack of a simple apology was disappointing. Ultimately, we did end up in a perfect room for us and very much enjoyed our stay and would definitely consider staying at The Charles for future visits to Cambridge.

Everything was fine. Nice freebies in the room or delivered there. For me, a great location.

Cambridge is expensive and so is this hotel; not unexpected. Disappointed the Regatta Bar is still closed.

staff is fab. Henrietta’s restaurant on site is great. it’s clean and convenient

not what it used to be. no room service. no health club or pool. not even the free newspapers! no more legal seafoods restaurant

very clean

no swimming pool

Restaurants are exceptional! Very nice service and pleasant ambience.

Henrietta's Table was excellent.

great location, perfect for Head of Charles

overpriced for what it offered

Great complimentary coffee.