The Liberty Luxury Collection Hotel, Boston

Clean, upscale, proximity to Mass General

Clink Restaurant- food was good but the service was SLOW!!! Went there 3 times, so it wasn’t fluke. Need more staff. The wait was UNACCEPTABLE!

The location was great.

I wouldn’t call the hotel luxury. For the price of the room I expected more. There was a fire alarm that went off around 12am which caused an evacuation. That wasn’t fun.

Location and design were very cool. Good room size

Noisy air con and lifts and scratchy bed sheets

great location and lovely hotel

all good staff were lovely

nice lobby, love the history of the hotel

The toilet in our bathroom didn’t work properly. We had maintenance come up but he couldn’t fix it.

I asked for bath tub (not just shower) and got that.

Didn't replenish some of the toiletries (eg soap) Ordered taxi for 4.30 am (to get to airport) and it wasn't there.

Doorman was extremely friendly as was bar-tender and wait staff. Room was extremely comfortable

There was an issue at check in where my card was approved twice for payment. Im over a week now waiting for my card to be reimbursed from a held charge.

Design

Breakfast

Good location. Good front desk. Nice gym. Comfy rooms

Very club like vibe on the weekends. Indifferent doormen.

After visiting for drinks on a couple of occasions I was so looking forward to staying overnight, Wonderful stay. Room is vey spacious and some great touches in terms of the decoration. We were offered a glass of champagne on arrival. All the staff were so attentive and friendly. We ate at Scampo and also had drinks and food in the bar area. Breakfast at The Clink rounded out a really special weekend.

Restrooms on 2nd floor could have been cleaner

Breakfast! Quiet room! Clean

The comforter on the bed was like a sheet of thin paper. I had to ask for another blanket. The comforters should we warm and puffy it was flat and crunchy and not warm.

the location, many restaurants and night activities A lot of history

don’t have packages including breakfast .

bed, pillow, toiletries, lobby bar, atmosphere

wish we had a view of the charles river

The location, vibe,

beautiful property with excellent customer service

guests are treated like anyone else coming in from outside at the outlets like Alibj.

Amazing location and a very cool hotel. Restaurants were great, was able to get take out and eat in my room.

The jail theme is over done and crosses over the boundaries of good taste into being offensive. I appreciate the history of the building and that the hotel has chosen to lean into it. However, incarceration is not particularly funny and clearly people suffered in this building for years. Additionally, we currently live in a country with a huge incarcerated population who is mistreated and over-sentenced disproportionately based on race. Therefore, things like the "no not disturb" signs which were made to look like handcuffs and said "solitary" were deeply offensive to me. Solitary confinement and it's over use is a crime against humanity. The hotel needs to do some soul searching and pull back on its use of the prison theme, STAT.

Everything

Nothing

Super nice hotel and the location is perfect for most activities in Boston.

There's not really anything good to say.

No drawers, very few hangers so I had a challenge with my wardrobe. The lighting in the room was horrible, especially in the bathroom.

The Clink and Scampo are good restaurants

Small shower, uncomfortable bed & pillows, small rooms, dirty hallway littered with garbage, high room rates for poor value.

Overall extremely beautiful, modern with keeping history in tact. Food was delicious. Staff was wonderful!

Room was absolutely filthy. Sheets had blood as well as saliva. Carpet was stained with hard residue to which looked like vomit. Existing ice was melting and glasses were murky. We’ve stayed several times and always had a wonderful experience. Also, over charged and were to be credited for having to switch rooms late into the evening and credits were never made to us. Also, charged fees of excess of $500 with no specific detail on our bill. Do better especially when you’re go to phrase is committed to excellence!

Interesting Loud as it just next to the Highway

After 2 Weeks they are still holding on to my deposit of 200 $ and although I asked Tahisha at the reception to release my deposit on time she told me she would Not be able to do it. A week later I wrote to the Accounting Team , but Roy Perez still didnt release it. Not Sure why but its a shame

Location was perfect to Mass General

Amenities disappointing. In service restaurant disappointment.

I booked a 2-night stay at the Liberty and had a terrible experience. The DJ played until almost 2 AM, and the soundproofing was awful. When I called the front desk around 1:40 AM to ask when the music would stop, the staff lied, saying it had already stopped and blamed the noise on people outside. It was obviously the music still playing. When I said I couldn't sleep because of the noise, the staff rudely told me I should have known about the DJ from the website. If they mention the DJ, they should also mention the poor soundproofing.

Nothing

Attitude