Intercontinental Le Grand Hotel, Bordeaux

The hotel staff were warm and welcoming. The rooms were distinctive in their decor – very different from the uniformity of many modern hotels. We appreciated the generous gift of a handcrafted Easter egg in our room. We enjoyed a very pleasant dinner and breakfast. Service was swift and courteous.

Nothing.

The architect The location The staff

The spa was cold and closes early! This should be 24hours spa or at least until mid night that will make it perfect Experince

suite was specious, I had an opera view , you can open big window for fresh aitr and to hear city sounds. Staff was amazing, bar area and breakfast above and beyond

a little bit outdated but everything was in style

Very historic, like in a middle of all events took place in Bordoux last 2 centuries.

All facilities are little bit "tired"

The service was impeccable. The service at the orangerie could be slightly improved but the in room service was amazing. We had the best time. The spa was absolutely fantastic. The restaurants were amazing and the breakfast was gorgeous

Too slow at the orangerie.

Our room was great. We opted for the delux (i think that's what it is called with a separate salon and bath). Bed was very comfortable, shower was great. Personally I am not a fan of the decor - I think it's a little outdated and not really to my taste but like art, it's subjective so not a criticism.

Personally I am not a fan of the decor - I think it's a little outdated and not really to my taste but like art, it's subjective so not a criticism.

Traditional decor and very welcoming staff

It was all great

Couldn’t have asked for a better location!

The bar/ restaurant was always crowded! The wait to get cocktails was excruciating 😖

Been before. It's just such a great experience. |My room this time was a little small, but it was lovely. The location is perfect for exploring Bordeaux

N/A

Best hotel in Bordeaux. Excellent room, well appointed and clean. Excellent concierge staff and registration desk staff. Breakfast room was first class with good choices and friendly staff. Position was the best possible in Bordeaux. Restaurant bookings and advice from concierge staff, especially from a very elegant young woman who was first class, were all very helpful

Taxi access on arrival is difficult due to location and tramways. Otherwise could not find any faults, other than some confusion over the switching of the main bar from rooftop to inside the hotel.

Le personnel, le spa guerlain, la chambre sublime

Location. Design and layout. Superb Staff. Restaurant amazing.

I didn't like the fact that some rooms need a special lift to access, this lift is unique, small, and often shared with maintenance staff..

It was well located, in the heart of the old town, close to the main attractions. We were pampered in the hotel by very attentive and courteous staff. The restaurants in the hotel were among the best in town and the room was very comfortable. The interior decor and furnishings are also in good taste.

As our room was on the top floor, it was not possible to open any window in the room. I normally enjoy an open window to freshen the air in the room. Another snag was that the lavatory closet was not fitted with a small basin.

Brilliant location, friendly and efficient staff-on our last day they looked after our bags until 15.00, ordered a taxi to take us to the station and, impressively, loaded the bags and got us to check they were all there. Good breakfast, and delicious food in the Brasserie with the bonus of half price wine as it was Wednesday.

Housekeeping was a little slapdash, but quickly remedied with a phone call.

Parking was horrible. Hotel hard to get to.

Staff

Everything

None

Obviously you pay for what you get, but this hotel is by far the best in Bordeaux, stayed in a suite, staff there for your every need. Couldn’t ask for more. OUTSTANDING

Staff were excellent. A credit to the hotel

More time!

Spectacular location, superb suite. Staff were amazing, all extremely helpful and excellent facilities. Location was perfect in the centre of town.

Everthing was perfect, highly recommended

Didn’t require breakfast . Reception staff were excellent. Location is great RestaurNt waitress was great.

Only issue was no really nice Bar near the restaurant. This would be good for guests and for the Business. There is space to do this.

Staff very helpful and attentive

Position of full length mirror in the room. Impossible to use due to the door being impossible to fully open

This a beautiful central place in Bordeaux The view from the rooftop is fantastic The breakfast is a must

The room is very small smelly. The corridors also smell cooking

Great location and extremely friendly staff

Lack of cleanness in some areas of the hotel (such as stains in the lobby sofas and pillows of the rooftop, under the bed dust).

Location, food, staff, comfort of hotel

Shower could have been higher

Very good service

Don’t have children in indoor swimming pool. Jacuzzi wasn’t warm enough.

This hotel is one of the best . Location was excellent but it’s the decor and staff that make this hotel special . Amazing !

It’s perfect

The location the hotel itself the rooms and the staff

The roof top bar is a complete rip off, charging €18 for regular bourboun or cognac, I believe the same prices in the original restaurant, much better value to be had elsewhere in town and more atmosphere. Hotel should consider dropping prices indoors to create a bit more atmosphere, I'm guessing it's empty because of the prices.

Location

Breakfast and Rooftop

the location was perfect and the comfort and luxury was really nice

nothing

This hotel is a grand old dame in the heart of the old city. Ideal for walking about the historic section of the city, through narrow, winding, cobbled streets and past a myriad of outdoor cafes and buildings of prior glory. The hotel, still clothed in yesterday’s finery, is a bit faded and worn and offers plenty of character. Our room matched the rest of the hotel in decor and was small but comfortable. Bed and shower were great. A lot of variety in hot and cold dishes for breakfast but nothing out of the ordinary.

Beautiful hotel - everything perfect

Location

Get lost easily in the hotel

Room 207 - near elevator, quiet, bedding

Bar no necessary. Takes up too much space in room. Kept tripping on step up into bar area

We stayed in a junior suite, spacious. A view of the opera house across the square was an added bonus. The staff was very helpful and the restaurant out on the patio was lovely. Right next to the longest pedestrian street and walkable to the Bourse. Really recommend this hotel.

good location

none

Bordeaux is a wonderful city and the hotel is in the best location to venture out. We made the most of walking to locations around the Hotel.

Our room was a bit smaller than I had imaged but this didn't really hurt the experience

Location

staff location

Clean, great location, awesome decor

n/a

Staff

Rooms are cleaned in a very poor manner

From check-in staff to room comfort. All good

Slow service on roof bar

Location excellent

Main bar hardly open. No proper lounge to sit in. Bar on roof but very cold up there

Beautiful rooms, great location!

Was a bit expensive.

The location was fantastic. Very central to restaurants, historic sites, river walk and parks. There was a fun rooftop restaurant that served drinks only. Over the little balcony off our room that overlooked the opera house.

At the rooftop bar, it would have been nice to order small plates or charcuterie/ cheese plate which doesn’t take a lot of prep

Super nice location and view. Very professional service and also support from concierge desk. Thank you!

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historical building maintained elegantly. location across from Opera House and in the center of everything.

no access to the roof after dark, when I take photographs.

The hotel is in the perfect location to explore Bordeaux. We had a room with a balcony overlooking the square and theatre, which was a great private space to relax. There was an excellent selection at breakfast each morning. The staff were all welcoming and helpful especially the concierge team. It was great to have a small swimming pool and sauna available in a city centre hotel.

Very comfortable room. Excellent staff. Perfect to wander old town with parking available.

Breakfast very expensive so we just walked round the corner to a bakery. You were required to wear a swimsuit in the sauna and hammam.