Hôtel Burdigala, Bordeaux

The staff were brilliant, particularly help and advice from the front desk and great help when our plane flight to France were delayed 48 hours. Assistance in getting around Bordeaux and restaurants was very good. It was a really lovely stay and great first stop on our time in France.

not much

Terrific warm welcome from Rodrigues at front desk. Very helpful, warm & made us feel we had picked the right hotel. The restaurant must be pretty fantastic as we were unable to access as the locals & guests had booked it fully each night. Next time.

Nothing comes to mind.

Location. Rooms. Decor fresh. Clean. Wooden floors (carpet never feels clean) complimentary water and fridge items. Nice staff. Thx to the young man who helped us with bags Yeah had soy and almond milk

Breakfast would like more vegetable and some beans. Esp for those who don’t eat Animal or any dairy.

Gorgeous building, room & decor. Modern but very comfortable. Shower and bed were excellent.

Overpriced breakfast that wasn’t included in expensive room price. Didn’t make the same mistake the second morning.

Design in room. Kind Gerrixk young man who helped with luggage. Comfortable bed. Good pillows. Eco !! From the shampoo in big bottles to all the environmental friendly aspects. Thank you Liked chia seeds at breakfast

Breakfast was not great for me as a vegan. But glad they had almond and soy milk. Would have liked. Fresh green juice. Ginger shots. Organic non dairy yogurt.

Nice hotel close to all things, friendly employees

Staff was excellent especially Ottavio. Seamless arrival and departure experiences as well as concierge services. Highly recommend!

Nothing

Exceptional service! The hotel staff truly go above and beyond to ensure a pleasant stay. In our case, this was clearly demonstrated when an issue arose: the air conditioner in our room wasn't working, and we had to move to another room. The matter was handled with great care and professionalism, and it was clear that the staff took it seriously. We were also offered appropriate compensation, reflecting the hotel's commitment to high service standards. Special thanks to Mr. Saviot, the Front Office Manager, for his outstanding support.

On the downside, I can only mention the hotel's small gym, which was a bit disappointing. I hope it will be improved in the future.

The Hotel was very clean and cosy at a perfect location. It is nicely decorated. The breakfast was very good. The personnel was very friendly polite and attentive to our requests. Jerome and Ottavio were fantastic. We highly recommend this hotel

Nothing

The staff was really nice and helpfull. A special word to Geraldine, who embodied what great service is all about. Thank you! The hotel also has a few living rooms where you can comfortably watch a movie, which was really nice.

The location was good for getting around Bordeaux.

The room was nicely furnished and clean. Bed was very comfortable. Well located and within walking distance to shopping areas and eateries

The view from the room was not too pleasant

Very clean lovely and friendly staff

Very comfortable and modern hotel. Location is great, just a few minutes from the city centre.

Breakfast selection was quite limited, and every morning several food items were already gone, even when we arrived as early as 9 a.m.

The interior and design of the whole hotel is hip and chic!! Although the rooms are on the small side (considering I have chosen the duplex suite). Vincent and Mathilde were standouts and very hospitable!

The hotel didnt feel like a 5 star hotel to me in terms of service. The staff size seemed insufficient for the hotel.

Everything about this place is absolutely amazing

Location excellent .walk out to all restaurants nothing too far away. Parking also available. Super market next door.

We arrived on Sunday and the restaurant is closed Sunday and Monday. Bar facilities are available. Alot of places are closed on these days

Great location. Chic boutique hotel. Lovely staff. Excellent breakfast. Very comfortable.

From the moment we arrived - everything from the warm welcome, the design, the meticulous attention to detail, the service, the rooms, the cleanliness, to how helpful and on point everything was - made it an exceptional experience.

Great hotel. Ticks all the boxes. Room very comfortable. Great location. Staff very helful. Would stay again when in Bordeaux.

New, stylish, spacious room

A bit far from city center, very expensive parking

Service

Douche in bad en de lift.

Really elegant and modern. The food at the hotel restaurant was delicious and all the staff were very friendly and helpful.

Nothing

Faultless hotel. One of the nicest med boutique hotels I have stayed in for a long time.

Great room design and hotel facilities. Loved it. Recommend for all.

Nothing to say

Location. Staff. Luxury stay when we travel to Spain via France. Dog friendly

Staff exceptionally warm and welcoming. No traffic noise at all. Location excellent for walking into the city, tram stops Room very clean. Water provided. Spacious well planned bathroom with lovely toiletries Excellent quality towels and linen

Bed was a little soft - personal taste Prefer a more powerful shower

Top location, super friendly staff. Special thanks to Octavian 🙏

The decor was great, very warm and inviting. I particularly liked the bar in the hotel

Nothing, no complaints here. It was a well run hotel, comfortable, I'd stay again!

location, friendliness, cleanliness, quiet, large and comfortable room

Highly recomended! Helpful and nice staff special thanks to thomas!

Nothing !

Amazing attentive staff who were there for us in every way. The rooms are very quiet and the breakfast is worth the charge. Really high quality bath fixtures and modern conveniences. The USB-C port by the bed is definitely a plus.

The decor not quite my taste and heavy on synthetic materials ... I was allergic to something. The location isn't the best, but it's not far from good restaurants and the center of town.

Very clean property Great Friendly Staff & Prompt Service

Nothing

Location

The breakfast manager was rude and abrupt

Very clean boutique hotel with excellent service. The staff were very friendly and helpful .

location is nice - not far from the nice area but also quiet. next to a supermarket which is good

breakfast could have more variety.

The interior

Only one toilet n bath in the suite room

Excellent balance to all the needs of the guests and their comfort

we should have had the time to stay there longer

The hotel is modern, clean, cozy and well decorated. The rooms are well appointed and very comfortable. The location is good and very walkable to main attractions. I must commend the staff they are friendly, very helpful and always willing to assist. Special recognition to Ottavio the Concierge. He was so attentive and assisted us with planning tours to St. Emilion chateaus and dining recommendations. Thank you, Ottavio!!

Not applicable

Excellent breakfast

Size pf the rooms Lobby and restaurant Staff & concierge Large king size bed Toilet and shower are different rooms

10-15 minutes walking to the city centre Early check in is not available

Very friendly staff in reception and valet service for car parking was appreciated. Spotlessly clean and comfortable room. Good location with short walk into the main Bordeaux centre.

Whilst appreciating this was a 5* hotel, we thought the breakfast price of 29EUR per person to be excessive, given it was a typical buffet style - even the table arrangement was not ideal in that the bar area was re-purposed rather than having a separate dining room with normal tables. This was not helped by us misinterpreting that the price we had paid included breakfast which we queried with Booking.com customer services. Our room was not overly large given it was an Executive Double and the lack of towel rails was disappointing. Whilst known about in advance, we also thought that being charged 35EUR per night to make use of the car park was pretty expensive. We were also unfortunate that on the last night of our stay we were awoken by the fire alarm which was not handled particularly well by the staff on duty, given on return to our room the alarm went off a second time. No real apology was received for this.

It had all the conveniences and was recently renovated.

The location is a little bit off the beaten path

Brilliant staff, beautiful hotel, great breakfast, and Madam B that is part of the hotel has amazing chef, so dinner is also yummy! Staff.. Just made all great, really. To tell you that we were leaving the hotel before breakfast and lady at reception made us sandwiches and put some cakes for us so we have something on the way to airport. I was just amazed with people working there and how thoughtful they were all the time.

Pressure in the shower is the only thing that was annoying as it drops so much that you can hardly take a shower, but still.. It is brilliant place to stay!

The staff are wonderful!!! Everyone of them were so friendly and helpful

Nothing really If I say a very small negative, the view is not very pretty , it’s not in a pretty area , but it’s a short walk into the best parts of town

Nice upscale property with great service.

Too expensive. The overnight car parking charge was out of line. It was a little bit of a hike to the old town.

Fabulous location on the edge of the commercial centre which is all pedestrianised. The hotel is walking distance to the cathedral and the opera although we went on an insanely hot day so 15/20 minutes in the sun was harder than normal. The suite we booked was comfortable and, as we travelled with our 12 year old son, we used the lounge area as his sleeping quarters. The staff came in at 1830 to make his bed up so we could benefit from the lounge throughout the day. There were thick curtains to offer the bedroom and the lounge area privacy which we don’t often experience when travelling as a family of three. We have a 12 year old so he also enjoyed the privacy these afforded. Booking a suite also means that without additional cost you can book the private cinema which we did. We couldn’t get our app working but did stream ‘fast and furious x’ (not our normal choice of movie I might add but good for our son) through our Netflix account (don’t forget to logout when you have finished) and seated on one of the sofas with feet on footstools, us three enjoyed the cinema in comfort while the sounds of cars skidding on tarmac rebounded around the cinema. I would imagine the space would comfortably seat 30 people so, with drinks in hands we felt very decadent. The staff made all the difference. The front desk staff were excellent and greeted us on our very early arrival with ‘your room is ready’ always a wonderful thing to hear, but also went on to explain everything we needed to know with warmth and charm. Our server in the restaurant for lunch was attentive and the same server at breakfast came to tell our 12 year old the potatoes were replenished, much to our sons delight. The woman behind the bar who served our drinks and helped to set up the cinema experience with her colleague was friendly and charming and as a result of our conversation we are determined to visit Reunion. All in all a comfortable and pleasant experience with some highlights.

The only thing I wasn’t keen about about the room was the separate toilet (took us a little while to locate behind the entry door to the suite) with no sink in the room.

It was beautiful clean, the staff were absolutely wonderful nothing was too much trouble.

Nothing really, except we did need to take a taxi to restaurants, but that was no big deal.

The staff were fabulous, attentive and always available for every little thing !

Location was a little way from CENTRE ville but google facilities. Shower could be improved.

The staff were lovely, super friendly, welcoming and attentive. We were met by Dylan who took care of our bags and helped us with the room and a cot for our little boy. The reception staff were very helpful also and friendly making check in easy, quick. They were also very kind offering us water on our trip out for the day / car journey. The cinema, whilst we didn't use it we looked in and it was very comfortable and welcoming. Bar staff were also very professional, helpful and kind

That our stay was over