Rocco Forte Hotel De Rome, Berlin

people at the reception (they served coffee when everywhere was closed) breakfast location size of the room staff at the spa pool the roof cafe

attitude of some employees there was no place to have a coffee and/or welcome your guests at certain times (restaurant, bar, roof all are closed) the lounge is closed some times and i could not make up when its closed (and no service anyhow)

Location Friendly staff

Rooms are dark. Complicated light switches

Location and overall layout.

Rude attitude of some of the personnel. I cannot believe I could not coffee at the courtyard Please upgrade the roofgarden. We had a sunburn

Wonderful location.

Our room was not clean. No heating in room when we arrived. Blood on bed sheets.

Central, beautiful location, charming staff especially Effe who was also very helpful,

Huge charge for a single cup of tea to the room

As always very comfortable & pleasant

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Responsive and excellent service. The upgraded room provided me with needed space and good rest.

None

Room size and cleanliness excellent. Location of hotel and staff both excellent. Resturant and Bar first class. Excellent treatment in the well appointed spa

Nothing

Everything about this hotel was amazing.. We were center stage hotel for the Festival of Lights in Berlin. Location was perfect..Roof top views of the Dome light show.. 10,10,10, 10, 10!!

Breakfast was excellent. Location couldn’t be better. Staff were so kind and welcoming.

Room size was a little smaller than I’d have liked.

Julian the concierge was a great help.

lunch menu very limited and overpriced

I went with my dog and it was received with a box of goodies. I appreciated that very much. Staff was nice. Gym was clean and well equipped. Bed was very comfortable.

It was run down. Bed headrest worn out. Old stained lamps by the bed. Ugly decoration unmatching materials. The place has changed a lot in the last few years. Saw a man bring in a prostitute to a next door room from the street. It was advertised that there was a pool and when I went to spa was told it doesn’t exist anymore.

Breakfast location and rooms excellent. Excellent concierge service as well.

Wonderful staff, and concierge who organised anything I asked for. Beautifully comfortable room and bathroom with bath.

Slight sexist attitude towards a mature woman travelling alone. Tendency not to be treated the same as a man alone i.e. not offered table in best position despite being in house guest.

location v. good excellent staff good room Top class concierge

No coffee machine. Bar closed when we invited friends.

No coffee machine. Bar closed when we invited friends.

Location. Rooms are very comfortable.

terrace and indoor pool were closed.

Booked the hotel for a celebratory birthday weekend. It’s in the perfect central location for seeing the sights and exploring Berlin. It’s a beautiful hotel and the room was very quiet.

Unfortunately, the swimming pool was closed due to refurbishment and the rooftop bar wasn’t open as planned due to bad weather.

everything.. thank you.

room excellent

the hotel claim to have a spa. when I was there I discovered it didn’t open until 10 and the sauna etc not until 4pm. I had a free morning before some important meetings and looked forward to using the spa which is part of the hotel. to find it was closed was disappointing to say the least.

The location and building is incredible

The house keeping was lacking. No coffee or tea in the room. Everyday they would remove the tea cups and glasses without providing new ones. Kettle and tray provided was dirty

location

the room was basic