The PuXuan Hotel & Spa, Beijing

The reception staff were very helpful and helped us resolve a problem with the taxi driver when our Alipay payment was not working.

The photo on the booking indicated a view of the city. But in the end we got a room with a view of the nearby wall of the neighboring house. This upset us. When we checked into the hotel, a deposit of 4000 ¥ was unexpectedly taken, which greatly exceeded the cost of the reservation. This upset us a little. The deposit was not returned for a long time, about a month. The staff does not know how the deposit is returned and could not help in any way.

Location is excellent and staff are very helpful

Nothing

Staffs are professional and friendly

There will be noise coming from the windows frame due to expansion and contraction. It’s very difficult to sleep well at night as it’s occurred every few minutes and can be quite loud. Was told by the manager that is the same for every rooms in the hotel.

clean and modern. very comfortable.

Spa and massage services tend to be on pricier side

Breakast was quite bland except for the beef noodle soup.

Most of the food on the menu. The buffet spread was good. Never had a poached egg on avocado toast before.

Comfy beds, good view out of the windows. Great toilet and bathroom facilities. Great location.

Considering the cost and prestige of the hotel, we were very disappointed by: 1. No swimming pool or hot tub 2. Very small and poorly equipped gym 3. Small room size 4. Sauna not working 5. Room service telephone not working 6. Not being told breakfast to the room was not included in our breakfast that we’d payed for then having to negotiate when checking out 7. Some staff were unfriendly 8. Room service dinner was wrong in some ways (burger cooked well done and asked for medium rare) my wife’s fries were not delivered Considering this is a ‘spa’ hotel we were expecting a good gym and facilities to accompany it. There is a major focus on style and look, but we found many standard things to be a let down. Furthermore, our check out process was very unfriendly and we left with a bad impression. The woman on the concierge desk was fantastic and helpful, but sadly everyone else was not.

You can see Jingshan and the Forbidden City at here.The employees are very friendly, the facilities are very new, and the decoration design has beautiful lines and geometric shapes. A clean environment and delicious breakfast. If you come to Beijing for tourism, this is a good choice！

The outer structure of the steel frame may produce abnormal noise due to cold shrinkage and thermal expansion. No swimming pool.

Fantastic luxury boutique hotel under Leading Hotels of the World management. It’s right opposite the National Art Museum of China and has an underground station on its doorstep, along the main Wangfujing street. Really like the whole arty vibe, fantastic breakfast spread with buffet à la carte and huge super clean luxury rooms with complimentary minibar. First hotel in a long time to serve us enough drinking water without me having to request for more water! They spotted that it was my sister’s birthday without us having to tell them, surprised her with balloons and flowers! I stayed at the Peninsula before moving here and I far prefer Puxuan! Very helpful and friendly staff. Will definitely stay here again in my next trip to Beijing!

No pool.

Right on top of a subway station and opposite the Gallery(?) Perfect location. Staff speaks proper english and is very friendly and helpful, even if you arrive at midnight.

Unfoprtunately we received what appeared to be a room for smokers. Better explicitly ask for a non smoker room when you book. Coming from a country where smoking is never allowed you just don't think about these kind of things. YUou could smell the smoke slighlty but other than that the room was flawless.

Design and service

Everything was perfect

Beautiful hotel in an excellent location

No English spoken by concierge!

Excellent. The attention to detail on even small things was amazing. Staff went out of their way to help. The location is great right next to a metro stop and walking distance from major shops and restaurants.

Nothing

Hotel is one of the best I’ve stayed in. Comfortable, good location, great ambience. Every staff member was super helpful and friendly, especially Archey and tiff! Thank you for the incredible stay. Definitely will be back here. 10/10!

The staff are very friendly and helpful. The most memorable one: The Puxuan hotel staff's dedication shines as they rush to Daxing International Airport, going above and beyond to deliver a forgotten box of cookies. Their commitment to customer satisfaction is truly heartwarming! Thank you!

Spent one night over there. Clean convenient and nice view from the room. The staff are very nice and helpful. They took my luggage and walk me to the room with patient and introduced me their property. Special thanks to Archey and Tiff for being so helpful and nice to me.

Pillow doesn’t work too well for me, too soft.

Service was outstanding

Loads of small issues that displayed a lack of attention to detail compared to a usual 5 star hotel - The Aircon would randomly not work which made the room hot - you could only turn all lights off or none via dinner which meant annoying beacon reading lights over the bed or darkness all the time - There wasn't anywhere to store bags or clothes so despite it being a nice large appointed room we had to strew items about - nowhere to hang bathrobes or towels in the bathroom - bad lighting for having a shave in the bathroom - bed was oddly short so me as 6 foot has feet dangling off the end Spa was expensive but completely average in skill and execution relative to other stays in China. Focused on expensive oils not on having actual experience massaging - do not recommend The breakfast was extraordinarily basic and lacking variety for a very high cost. Actual cooking of dishes were more about presentation for social media - for example french toast and pancakes were like cardboard, small domain were cooked from frozen to hard We ended up dining at a hotel next door after a while. We paid well in excess of USD $100 per day for breakfast for two expecting better

Cleanliness, Cozy, Strategic Location. Walking distant to many tourist attractions like Forbidden City, Schichahai, Beihai Park, Wang Fu Jing .... etc. The staffs are friendly. Ashley is amazing, she is very friendly and always ready to offer to help. Cervine and Ron are also very helpful. They teach us how to use the Apps to call taxis and recommend us places to visits.

Wifi needed to improve.

The rooms are near perfect.

The TV inside the room hardly works. Very confusing

Gorgeous space and very luxury services

A swimming pool would make this my favourite hotel

All great from door man

No

Design, new, cleanness

We thought spa including a pool or sauna, but not.

It was really a secluded gem in the heart of the city. Very tranquil and well designed.

Still had smell of cigarette smoke in a non smoking room.

This is one of the best hotel in the world. All here is iconic: architecture, service, location, facilities. Will come back 100%! AnaIng view on historical landmarks.

Deposit is 100% from accommodation, and refund is about 5 week days. This not convenient.

Great boutique hotel in the centre of Beijing. Located very close to the historical sites and right next to an underground station. Very modern design and fit out, rooms were excellent

WiFi was difficult to hook up to, gave up in the end.

I like the bed and the bathroom big and comfy.

The room have abit of Sewer smell from the sink and sometimes it gets quite smelly. The breakfast taste is just so so even though they got a lot of choice

Especially the focus on details and the incredible staff - restaurants and Spa all top