Claris GL Hotel & Spa, Barcelona

Quiet

Nothing

Location, staff, cleanliness

at the price I expected a free breakfast - no such luck,.

Small. Lovely roof terrace. Excellent staff. Very clean

Gym could be better.

The rooms were beautiful, location was excellent and the free champagne upon arrival was lovely. We also used the spa which was a unique and extremely relaxing experience!

The first room we were in had these gorgeous windows, the second room had almost no natural night and tiny windows even though it was technically an "upgrade". I would have liked the water replaced more consistently - some days they didn't give us new water.

We loved the staff. They were all so professional and friendly. The Asian restaurant was amazing. The quality of drinks on the terrace were great. The beds were comfy, good linens and towels. The shower was good and all amenities were provided. Overall, the stay was extremely comfortable and pleasant. We found the location perfect.

While the room itself was beautiful, the walls were thin and there was a lot of street noise. The bathroom was a little dark and no vanity mirror. There was a conference on one of our days which meant service on the terrace was extremely slow. The smell of the hotel is specific. While I enjoyed it, others may be bothered by it. The gym was limited but cute.

Very nice rooms and the loaction was perfect in the center of the city

comfortable beds, great & delicious courtesy chocolate. Spacious in general but we also booked a bigger room.

quite noisy from the traffic

The staff were friendly, welcoming & helpful. The property was beautiful & the facilities fantastic The roof top bar was great

The price of breakfast was expensive, so we opted out of that.

Amazing

Very nice staff!!! A warm welcome. The best breakfast ever.

Great design, perfect location, sexy rooms. Definitely great for couples. Excellent drinks in the restaurant on the terrace.

Unfortunately there is no sunlight, which is something you have to be prepared for rooms of a lower standard. It's a pity that the pool is not heated in the cold season.

Location is superb

Not much I didn’t like..

Clean, comfortable and good located

The property location is really good , and it’s clean , all the staff are very friendly , and we will for sure stay in this hotel again .

We asked for a late check out but they refused without any reason !! With a very rude answer just No , noting this is a 5 stars property ,

Great location staff was exceptional and really enjoyed roof top bar

Only problem was having our bag stolen just outside front doors of the hotel

nice staff, food is excellent, great location

The concept is interesting, the art pieces around the room and common spaces are beautiful and the building itself is gorgeous and in a great location, in the heart of the city, with plenty of restaurants, cafes, shops and touristic attractions nearby. The lobby and rooftop terrace are lovely, good quality bed linen and towels, nice smell in the lobby, very attentive and friendly staff who have been nice and helpful everytime we interracted.

The Junior Suite felt crowded, dark and weird and far from luxurious. There is no door to the bathroom, the shower leaks water all over the floor, is full of visible mold and has a bad smell, the room of the WC is minuscule, there are not enough garbage bins (none under the sink, none in the sitting room where the minibar and coffee maker are). The furniture is original and interesting, but uncomfortable to use (everything falls off the bedstands, the storage space for clothes is insufficient for a 3 adults room). The wooden floor, the doors and the walls have visible wear&tear signs. The sofa bed is impossible to sleep on, dreadful quality and shape of the springs and mattress, we took turns each night so that none of us had their back broken too badly by struggling to sleep on it on consecutive nights. Apart from the artistic concept, i still think a hotel room needs to be comfortable, ergonomic and pleasurable to live in for a while - unfortunately, it was not the case - and given the cost and the quality of other SLH properties, it was quite disappointing.

Location, service, helpful staff, nice ambiance.

No usb ports in rooms.

This hotel is wonderful, no questions asked. Great location, amazing interiors, hotel personnel doing absolutely everything and going above and beyond to make you feel comfortable. There is also a great SPA in the hotel and a rooftop bar is amazing. The hotel is Mayan culture themed and has a small but wonderful art exhibition. Everything is very clean, my bed was really comfortable and I also had this great bathtub in the room. I went to celebrate my Birthday and felt very celebrated on the day! I can also recommend the VIP breakfast, in summer on a rooftop it is a wonderful experience.

Probably the only thing I was missing was the balcony or a terrace in the room.

Great hotel & staff and in a fairly good location. The roof top restaurant was really nice and the food great too and I think it was very reasonable. The rooms were very clean. Lots of nice places to eat nearby. Didn't have breakfast included. The hotel smelled wonderful, I guess it came from the spa.

Room was quite dark, although your not in your room all day it became a little frustrating Room 301. Also, if you need a rest during the day ( my husband recently had a new hip and needs to elevate his leg for a few hours a day) forget it. The house keeping staff made lots of noise, scrapping chairs, loud banging sounds, trolleys rolling up and down. This went on from 9am to 6pm. Other than that we loved the place.

Staff was very nice, location and room was great

The gym was extra small, the price is too high

Perfect location to explore Barcelona, very warm welcome from all staff at reception and concierge. Lovely room with a window that opened to let in fresh air, clean rooms and splendid linen. Lovely terrace on the roof and a small but serviceable gym.

Sadly our room didn’t receive the turn down service. I had booked a double room and I was checked into a room with two singles, the lovely lady on reception indicated that they would change to the double during turn down to avoid any wait immediately. However as turn down didn’t happen, I was left with two singles, and also was disappointed with no turn down. Booking a 5 star, the turn down is something that makes a stay a little extra special. This was very disappointing as I love the idea of the art hotels and had considered staying in another of the chain elsewhere, but I won’t given this omission. No reply to my email to indicate this error, and then when attempting to discuss on reception in the morning they seemed a little helpless and just gave me a card of someone to contact. A few hours after check out I received a mail to say that turn down was refused, which is simply not true. This guest service is not what’s expected in a 5 star place - super disappointing!

Comfortable beds

Internet was bad and limited

Spacious rooms / duplex. Modern fittings.

Open plan bathroom means sleep is disturbed whenever anyone goes to use it. Stairs were also not safe for a toddler. Walls are quite thin and we could hear quite a bit of noise

Food was excellent

Front of house staff and also had to pay upfront for 3 night stay which I never expirenced before at a hotel

Very good location

Cleaning staff kept trolleys infront of my room. Very noisy at times

Great location! The Japanese restaurant is amazing! Our room was good but smelt of fried food, not dirty but perhaps a vent making the smell.

The hotel was really lovely less the smell that I noticed house keeping opened windows

an interesting hotel with individually styled rooms and a lovely roof terrace.

beds were rather hard and the rooms, while quirky, were not as user friendly as they could be. another bin would be helpful! some useful flat surfaces are needed…the upstairs was pretty but we didn’t use it at all. There are minimal English tv channels, so we weren’t using it as a living room. we used the stairs for storage as a birdcage took up a large proportion of our downstairs space.

Slick design, great rooftop pool, superb service

Nothing

Was standard

NA

The location was great! The staff was very helpful especially the bellman. More table for rooftop bar.

Cool Barca hotel.

It was tired.

Clean rooms, comfy beds, central location.

Nice rooftop terrace with bar / restaurant, comfortable and quite luxurious overall

Quite old-fashioned and dark decoration with antiques everywhere (inc. in the bedrooms), very slow staff at the front desk for our check-in. Breakfast was very expensive and served in the basement, with no daylight, and a very sad atmosphere.

location is excellent. clean modern facility

Rooms are small and not well lit

The hotel had great staff.. nothing was too much trouble for them.We enjoyed the smaller size of the hotel..no waiting.

nothing

Great looking hotel with really nice features.

Took a long time to checking. The bed was moving around. And the heat was heating the ceiling and not the bed. I suggest to improve the informatic system, to fix th3 bed and to have a fan in the room to move the air around.

Perfect location for Passeig de Gracia boutiques

My room overlooked the street and was very noisy They could provide earplugs for those rooms

beautiful art & museum pieces

restaurant never asked about allergies and when they brought our lobster ravioli, the sauce had mussels in it - my wife is allergic to mussels! when asked, the response from the waiter was just don’t have the sauce! disappointed

Excellent location near sites and shopping. Large rooms with great art, decor, and amenities - very clean and always smelled wonderful! The staff were outstanding and helped us with directions, suggestions, and booking a train. The service was truly amazing!

clean and spacious room, beautiful location very close to the center but on a quiet street, perfect breakfast and very friendly staff.

The location was great, and quite central to everything. The staff were also super friendly and helpful with everything

Maybe a bit picky but the main shower had a problem with the temperature and upon arrival, the sinks didn't drain properly ( but that was later resolved). Also, our room didnt have the greatest view, which meant we always felt like we were in a cave.

The hotel is stunning. The rooms are unique and beautifully decorated. The grand suite duplex is one of the nicest hotel rooms i have stayed in. With a stunning bathroom. The in shower steam room was an excellent bonus along with the stand alone bathtub. The rooftop bar was by the far the best one we visited while in barcelona with beautiful views and fabulous atmosphere. The staff in the spa/ bar/ housekeeping/ reception were all so pleasent and helpful. I would highly recommend the Maysan secret Massage, it is one of the only massages i have ever received which left me completely tension free. The beds are also incredibly comfortable.

The only issue i had was there was maintenance work occurring which meant there was no hot water one morning with little pressure. My partner unfortunately had a shower where brown rusty water came down on top of him. However, it was only for a second and was due to maintenance work.

I loved the air conditioning which worked really well and the mattress was perfect especially because I was pregnant. The water pressure was very good and the cleaning staff were very attentive. I also enjoyed the complimentary water

The rooftop was full and we were disappointed that as hotel guests we weren’t able to find a seat on the Saturday afternoon. The staff on the rooftop restaurant were not very attentive and should have maybe tried to accommodate us.

Location is nice. The bed, cleaness

The room service over night is very limited or not exist

Location, staff, price

Lack of space to put things by the bed. Bedside table taken up by huge lamp, no drawer in it. As a result I lost a couple of things which they've said they can't find... suspect they fell off the table and gone under the bed. Seems small but it was really annoying!

We liked the service of the staff, from reception to the bellhops and porters as well as the cleaning & room service staff. Check-in was prompt and there was no long wait for our room. The terrace restaurant was also nice and atmospheric with talented staff.

On the last night, we extended our stay and changed to a smaller room: this was not a problem as the quality was consistent and it was comfortable and well equipped. However, we were not informed that the smaller room did not include additional complimentary drinks, so we had to pay a bit extra as we left. Overall it was still a wonderful stay and the staff was full of smiles.

Overall, it was a nice place to stay in Barcelona close to shops and transportation. I liked how they managed to decorate the whole hotel with some ancient arts and statues which looked very neat. The staff were very nice some were a bit ignorant but in general they were good.

It was a bit pricey for the time I stayed there.

The rooms and facilities were great.