Hotel Lancaster, Bangkok

Clean and spacious

Nothing

The hotel was beautifully decorated and the rooms were very comfortable. The staff were very attentive. The gym has all the equipment you could want - the best I’ve seen in Asia. There is also a great view from the rooftop pool and bar.

I enjoyed the whole experience

Everything is done with a smile

Location

Liked everything

Convenient location – Central area with a 7-Eleven right in front. Good buffet breakfast – Variety of options to choose from. Welcoming staff – Friendly and attentive service.

Excellent hotel – Great overall experience.

Excellent clean gym, lovely rooftop pool. Free parking in secure garage. Friendly staff. Near the transit stations. Recommended

The staff were super, especially one of the men who controlled the cars in and out of the hotel, he made our day when he was there! And the doormen. The room was serviced every day and was big and comfortable. Plenty of drawers and a large wardrobe. Iron , fridge, hairdryer, shoe horns, umbrella and dressing gowns supplied in the room. Lots of bottles of water were left every day. Slippers were provided but looked used and both pairs were big. .

The charge for laundry was excessive, therefore we never used it. The bar was expensive, the only 'coffee' in the room was Nescafe - awful! A terrible map (waste of time) was supplied by the hotel, not enough information given for anything. Like the TV, what was around the area, the fact you could get a tuk tuk ride to the station whenever you needed it, not just when you had checked out with luggage on the last day which we understood from the notice in the foyer. The bathroom was badly designed - mind your toes on the glass toilet door! The bath was too deep for us to use - we"d never have got out! And the bizarre see-through window to look in and out of the bathroom was a weird addition to the room. We stayed in a small hotel in Lampang that had better TV than the Lancaster. Lampang had a smart TV, something we would have expected in a so-called five star hotel. We don't have TV at home, so watching a film in bed on holiday is a special treat for us! The iPad next to the bed was slow and a nuisance with the messages it sent every day. When you leave the hotel, turn right and the MRT station is 10 minutes away at the next junction on the right, but the road to it is like all city streets - very polluted and very noisy. The area is not very good, but if you go towards the MRT, use the footbridge about 150 yards from the hotel (there is a 7-11 there) and walk along the other side, there is a great office complex, the Singha Building, and inside are several coffee places and good breakfasts are available at the organic shop or The Coffee Club or Get Fresh where the Europeans seem to like best. From there you can use the subway to the MRT station.

breakfast is great and the location is convenient.

Staff members were friendly, helpful, and nice. The hotel itself was amazing. Very spacious rooms, huge , comfy bed. Little oasis and peace in the middle of Bangkok. It's a perfect starting point for your adventure to explore the city. The rooftop pool and jacuzzi are very inviting and never was crowded.

breakfast is good and diverse. spa is excellent

taking long time to get taxi

Loved everything. Clean comfortable and in a good location to explore Bangkok from. Would definitely stay again. The gym and pool were great too and staff always friendly

Nothing

Hotel was good clean

So far so good

The staff was very friendly. They have someone who open the door for you every time a guest leaves or enters the hotel.

Great staff and the room was very nice. Club was a great way to unwind at the end of the day. Breakfast was outstanding!

The room I had was very big and well equipped, clean and comfortable

There was some sort of issue with the Air Con, as I had to stop it due to a electric click noise it made at night which was quite low and it sounded as if it was shocking something in the wall.

Lovely staff all over the hotel. The room had all amenities and was very comfortable.

Was very lucky to get this lovely hotel at a discounted rate for our 3 night stay in Bangkok. Very nice attentive staff who spoke good English and went the extra mile, such as one lady named Dream on reception who overheard us discussing where to go first after checking in and she gave us a map of the immediate area around the hotel as well as a great detailed printed map of Bangkok which was better than the Lonely Planet map I had bought in the UK before travelling! Huge room with twin large beds, robes, slippers, with two armchairs and a small table as well as lots of counter desk space for anyone who might need to work while staying there. large modern bathroom with bathtub and separate large enclosed shower. The infinity pool on the 12th floor is quite small but looks nice and offers good views (we intended to use the pool and spa but didn't have time in the end). One evening we did have a few drinks in the rooftop bar on the same floor, which was quiet and relaxing and not too expensive for a 5-star hotel. The hotel's location is good as while it's on a very busy main road, it's a short walk to the nearest MRT metro station and only one metro stop the BTS sky train interchange at Asok, making it very easy to get around a lot of Bangkok by public transport. I would highly recommend this hotel and would not hesitate to stay here again.

Nothing

Staff was great. Upgraded us. Super clean room. We checked in really late near midnight so they let us do late checkout. Only stayed here a night so wish I had more time.

Location isn’t the best best

Our stay was perfect - the staff is exceptionally helpful and the property is excellent. We will visit again for sure.

Nice place quite and clean and the staff very helpful and nice

Very clean and tidy, lovely staff,

Nothing

Beautiful hotel, very spacious throughout. Very comfortable rooms, beds, and lighting with quality fittings and quiet, not aware of other guests at all. Overall well designed. The staff were excellent, too.

The location was a bit far away from the main attractions

The rooms were spacious, very clean, and well-maintained, thanks to the excellent daily cleaning service. The view from our room was perfect, adding to the overall experience. The location was also great—just a few minutes' walk to the tube station, where you can easily catch a train to the airport or take the metro to the city center.

The rooms lacked soundproofing, and our room had a connecting door to the neighboring room, which made it quite uncomfortable—we could hear people as if they were in our own space. We were even woken up in the middle of the night by very loud shouting. The early check-in policy was very strict. Despite arriving in the middle of the night and the rooms being ready, we were made to wait until exactly 6 AM to get the keys—not even 10 minutes earlier. After a long journey, this didn’t feel very welcoming. A bit more flexibility in such cases would greatly improve the experience.

The rooms are amazing, beds very comfortable, the staff very accommodating and professional, the breakfast and amenities top notch, a great place to stay in Bangkok to enjoy the city!

The building is really well set up, our room was large and comfortable. The gym is great for a hotel gym, we didn’t use the pool but it looked nice and there’s sauna facilities too. The breakfast was one of the best we had in Thailand

The TV was a bit limited, no option for apps (like netflix) which I would expect to see especially as the TV in the room was clearly new and could have supported this if the network restrictions were changed. The room also smelled a bit musty, which seemed to be an aircon problem.

Very nice and big gym. Good location and nice views.

No balcony and the pool was quite small for such a big hotel.

The professional attitude of all staff members. Our doorman Sugar welcomed us with a big smile and the front office agents were very quick to help, also always with a smile. Front office agent Ja was a delight to talk to. Location is amazing. Close to the mrt and bts. The room is spacious and has an amazing bathroom.

Our room had a bit of a smoke smell on the first night. The bed was too soft for our liking.

I like the location

Staff

I liked it It was great hotel Breakfast was not so rich But i advise everybody to reserve it

Great

Fabulous hotel everything was a 5 star experience. Breakfast room service was amazing and the roof terrace bar at night was spectacular . The whole experience was faultless and we will defiantly stay again.

nothing

Clean good equiped spacious rooms, nice located in walk distance to railway station, just in 25 minutes from airport. Swiming pool, gym including turkish hamam and sauna

Amazing facilities, friendly staff - especially the bartender at the high bar! Also great value and delicious food.

Good size rooms, excellent health and well being facilities. Great club lounge with friendly staff

The location is central, but difficult to get to and from. Can take some time to get to other areas due to traffic around the area.

Certainly true 5 stars hotel. From the moment you enter the lobby, you can already feel the differences. Have all the bells and whistles for a great hotel.

Location is a bit odd even though it is close to airport line. Rely a lot of taxi to go from place to place. Traffic jam is absolutely horrible. Took us nearly 2 hours to travel approx 10kms (from the time I call the Taxi via Grab app at the hotel to arrival at destination). Steer clear for Taxi and use other transports! Also why is the outdoor infinity pool so cold ("ice cold"). Is it even necessary. Took the joy out of having a good swim as you cant stay for long.

The room

Location, and the price. Price could be lower and more attractive. Location so so.

Flexibility of check in and check out

The music at the pool was pretty bad - pumping EDM

We booked a room with lounge access and it was definitely worth the extra money. The lounge had a good selection of alcoholic and non alcoholic drinks and the cocktails were nice. The food on offer was also great and we didn’t need to go out for dinner. Breakfast in the morning was very good and there was lots of variety.

Lovely property and would stay again.

Location & comfort

Everything was amazing! I stayed for 3 days. Every single staff member was great. Especially Femke She was in the club lounge and made sure we had everything we needed every time 😊

Beautifully decorated Big comfortable rooms Great service Excellent location - near boat, metro and airport train Close to excellent food options in all price ranges Fabulous bathrooms with big deep bath

Room service prices insane but that’s to be expected

Feels majestic the moment I step in. Staff was polite and helpful and rooms were clean and amenities plenty!

Need to change bts but not an issue if you just take the bike anywhere

The Hotel is good located in Bangkok. Restaurants, bus stop and metro are located closely. Although there’s a big street in front, rooms are very silent. Building is quite impressive.

Some of the furniture had better days, but it’s very clean.

Proper gym

Everything!

Nothing.

The stuff, food and the Club. Also nice yoga class!

No Netflix on tv.

A fantastic stay at the Lancaster in Bangkok. Staff were very friendly and the amenities were of a very high quality.

The only thing that I can think of is that the TVs in the rooms could be smart TVs/google chromecast connected

The housekeeping staff and the doormen were exceptional. Breakfast was exceptional. My husband got sick and the staff let us stay in the room until late and were extremely accommodating. Felt safe and snuggly. The bed and bedding were very comfortable and the pillows were perfect (in very fussy with these things 😂)

Perfect location, great room! The pool was stunning - everything was as expected from the hotel info.

NA

The staff were exceptional—extremely helpful, welcoming, warm, and friendly, making us feel right at home throughout our stay. The pool area offered stunning views of the city, providing a perfect spot to relax and take in the surroundings. The breakfast was another highlight, with an impressive variety of options to suit all tastes and plenty of delicious choices to start the day on a high note.

Only downside is the location. The hotel is situated right next to a busy main road, so there isn’t much to do in the immediate vicinity without relying on a taxi or public transportation.