Royal Sonesta Harbor Court Hotel, Baltimore

I liked how when we checked in we were offered a lower level, but the front desk asked us if we want to hire and promoted us to the top floor with the view of the harbor. We came on 4 July, so of course, as you would expect a lot of people were there for the view. The staff was very friendly The view was very nice. The room was good. Everything was pretty clean. I enjoyed the pool area. The hot tub was also feeling great. I love how they offer our towels at the pool so you don’t have to bring your own. They have a outdoor basketball court tennis court indoor gym. This is a really nice hotel. Staff are really friendly.

The only thing I didn’t like was how one specific employee was rude. He came into the pool area telling everyone to get out. The pool is closed when it indeed did not close for another five minutes. He was rushing everyone to get out the pool and had such a negative nasty attitude. The other thing I don’t like is how you have to pay for parking and it’s also very challenging to find parking in the garage. For a weekend day I ended up paying over $50 for parking which is a bit pricey on top of paying for the hotel. I think they should give you a parking voucher we staying at the hotel for a certain amount of days.

Very nice and welcoming. Nice lobby and very friendly staff

The 7th floor “roof top” lawn is in need of care, the lights don’t work and the lawn furniture and gazebo were in dis repair/ need to be replaced.

Everything

Nothing

Great location, amenities, cleanliness, space

Faucet handle was broke in bathroom, room needs microwave. Deposit is fairly high per night, but there’s no room service available available.

The hotel is in a great location to Camden Yards and MT Stadium. Also, walking to the inner harbor was perfect! The staff upon leaving was great! The greeter at the door was very friendly! Being able to see fireworks from the hotel 7th floor balcony was cool, but they need to trim the bushes a little more :) haha

When we first arrived, the person I worked with was not friendly or helpful. I asked if Orioles park was in walking distance and asked how we would get there and she said "can you elaborate?" Then I said which direction do we walk and how long, she did not know. I feel like if you work at a hotel at the front desk near the park you should know this answer. She also did not tell me I could put parking on my room for a discount and then at check out was too late. I also did not know the bar/restaurant was closed so that was a bummer. It was ok tho! Add some lights on the balcony its pretty at night but you can't see anything.

The property was clean. Nice to have an attached garage. Room was very nice. Bed was comfortable.

The restaurant/lounge was closed. Was not aware of this until we checked in. Could not find a vending machine or little convenience store within the hotel to get a cold bottle of water. No breakfast/ or at least none that I saw….I think it was advertised, maybe because the restaurant was closed? Went down to ask staff about water and there was not anyone at the desk.

Not in operation

Not in operation

Got upgraded to a beautiful suite- view of the harbor was nice. Dog friendly. Will come back.

need some music in the hallway, or flowers...or something to bring a little glitz and glam ;)

Excellent Location, very clean, great staff. How the parking garage is connected to the hotel, convenient.

Nothing

On the harbour.

Poor restaurant service. Little things in the room needed fixing.

Location was perfect right at the inner harbor. Breakfast pastries were only available for purchase in the hotel cafe.

The air conditioning in our room never cooled the room off. It was hot the entire time. Very disappointing

The room was very well appointed and the facilities were very nice. Loved the view. The bed was SUPER comfortable.

Location and the staff

No free parking

Would love a kingsize bed

Sonesta hotel was really nice, location is great, near everything, the room was clean the coffee was great, i will definitely stay here again.

the shower is open to the rest of the bathroom so water gets everywhere on the floor, not safe, the hotel was a bit pricey as they don't offer complementary breakfast.

The location is great, the harbor, a lot of restaurants and interesting places around. The view of the harbor at night was exceptional.

No normal breakfast at all. There was a cafe at the ground floor but food there was very unhealthy, no natural yogurts, no salads. Some sandwiches and pastries, that’s all.

The extra charge for incidentales was not returned. US100 charged and I had no incidentals. Will I ever get my money back?

See above!!!

Friendly staff. Roomy room. Great location.

The room was extremely comfortable. Shower exceeded most hotels in this price range. The staff could not have been more accomodating and friendly, including loaning me an umbrella for a sudden thunderstorm.

The onsite "gastropub" was a bit of a disappointment. The room was too big (and empty) for the description. Service was incredibly slow, probably because the bartender was forced to handle kitchen duties as well? Food was pretty good, but not much of a dining experience.

Location and amenities were fantastic as well as warm and helpful staff

The building is showing signs of its age, felt like a five star facility from yester year…

The hotel was in a great location. Close to so many restaurants and local attractions. The hotel was clean and staff was friendly. I loved how spacious the room was and the view of the Harbor was nice. Hot tub was relaxing and pool was a perfect temperature. Lovely hotel overall.

I felt like in the morning I could hear every sound and every voice carrying loudly. Walls seem a bit thin but the night before it was perfect.

The hotel is great. The view looking at the harbor was beautiful, especially at night. We ate breakfast at the restaurant on sight, which was delicious.

The walk from the parking lot to the hotel fron5 desk was a little strenuous for myself because of walking disability.

The room was spacious and had a separate space near the bathroom that allowed for colleagues sharing a room to have privacy when changing and not wake each other when coming and going at different times.

The hot tub in the pool area was in a lovely setting, but by the end of the night, the water level was low, below the jets, and the temperature was lukewarm to an extent that made me concerned that it might not be hygienic. Hot tubs should not be lukewarm. But, the pool was nice.

The location is absolutely great! The hotel itself a bit older also from the style, but all was very clean and comfy! Pool upstairs was nice for kids, but not a nice atmosphere up there to relax. Chairs had old pillows on and the overall style seemed old. Also the images in the corridors were old and bleached as if from the 70s silk hanging. All in all a good experiences but with an older look.

room view, location, staff was nice.

Mattress was compressed on one side and was uneven.

Location, room size for family of 4. View

Staff didn't seem interested in helping much when I went to the Front Desk to ask questions. Didn't feel particularly welcome. Just another reservation. Eating options very limited. Pool was way way over chlorinated. After 5 minutes in hot tub had to get out.

Very good location on the inner harbour.

Kind of old and it felt like a bit unused.

Kevin the bartender was awesome . Had a great view . The hot tub and pool were nice and everything was clean .

Parking

the people that work there are professional and polite

N/A

great location and view

The room was spacious and the bathroom felt like a "little luxury". The bed was very comfortable. The bartender was wonderful!

The hot tub was out of commission, which was part of the reason we chose the hotel.

The staff at check-in were great, and the room was really nice. The parking situation was convenient and well proportioned.

The noise at night was crazy. It was like there was a sorority party going on. The entire floor smelled like weed and there were instances of VERY intoxicated women crawling on the hallway floor.

Location

Nothing

Location was excellent for our purpose, and the accommodations were comfortable and clean. Thank you for honoring my early check in request.

Getting to the parking garage is a bit awkward with young children and luggage.

Comfort, size and cleanness room.

This hotel lobby needs a serious makeover. Unsavory free and paid coffee. Charges a useless "Resort Fee".

Location was great and the rooms for spacious and very clean.

We stayed at the Harbor Court several times many years ago for New Years Eve and we always enjoyed the bar / lounge that was in a library setting. We missed having that setting to sit and have a cocktail.

Indoor pool, room location and view

Pool was warm but Pool area too cold

Some of the ice machines didn’t work so we had to go to a few floors

Room and bed were fine. Seems like hotel could be updated overall.

Hotel seems a bit aged

Excellent staff who put customer service first! Had an issue caused by my travel app that they took care of. Thanks! Room & bath were spacious and clean. Bed was comfy. Enjoyed the harbor view from my upgraded room. Had minor issues with the coffee maker & lamp but in a classy gesture hotel issued a hospitality credit. Would come again!

On premise restaurant only serves dinner. Would have like to be able to get a hot breakfast or lunch.

The room was wide and the bad was very comfortable. The bathroom was OK too. The position od the hotel is very convenient to visit the old harbour.

I was given a room with a broken heating system (in December!) and it took my a couple of days to convince the staff to isell someone to fix it (which didn't happen) and finally I obtained to switch to another room (which was perfectly OK with a functioning heating). So, at the end everything was fine, but the first night and day I was literally freezing!

Very pretty lobby. Staff were very friendly and helpful. Pool area and gym was well equipped. They have a sauna in the locker room. Room had all amenities needed and was clean.

Hot tub was not very hot.

Nice large room. Great pool. Location.

Easy street parking but paid parking options are not cheap.

The location and the room was very nice.

The room wasn’t as clean as I would have liked.

Property was clean, comfortable and quiet.

The self parking is not safe

Loved the decor, the staff was excellent and attentive. The room was spacious and very clean.

The mattress was a little too soft, but otherwise comfortable.

All

Nothing.

Friendly staff. Location is perfect.

Parking is expensive.

The location is perfect for those looking to be at the harbor. We stayed in a harbor view room and besides the fact that the view was partially obstructed by the top of the roof it was beautiful! The hot tub, pool and saunas in the locker rooms were AMAZING! They also have free yoga during the weekdays which was very nice! I wish they offered spa treatments.

They need to upgrade TVs to smart TVs, clean the baseboards in the bathrooms, repair structural damage in the ceilings of the pool area, and offer a reduced rate for parking. Parking was pretty expensive. For the harbor view rooms they should note the view may be obstructed by the roof and indicate which rooms have the full view of the harbor with no obstructions.

In door pool, comfortable room

The rain, walking distance for everything.