Hotel Ella, Austin

Everything. Particularly Isaak. The front desk receptionist. He was fun, warm and so inviting. An exceptional representative for your beautiful hotel. Max the bartender was also exceptional. We will never stay in another hotel in Austin. Very welcoming.

Breakfast ok. Coffee water-y. Charged $12 to add espresso to 3 cups of coffee to make it flavorful!

Coffee, lack of amenities, worn furniture, soft mattress, some uncaring staff.

Daniel was super friendly on the front desk and very helpful. Loved the fire pit and the pool area. Room was very comfortable, building is beautiful and location is excellent.

Pool was cold water which is not for everyone but I am sure it works in Austin summers. The valet parking is expensive.

Historic building is a hidden gem.

This hotel is definitely overated. Price of a room is for a 4 star hotel but instalations are much lower and staff is almost inexistent. The reception ia small desk with only 1 person on duty and where you find a sign that reads: I WILL RETURN SHORTLY. You enter the hotel by the ground floor rooms which are in a different building then the lobby and restaurant. This hotel is similar to a Holliday Inn which runs with very little staff. Even If it is raining you have to exit the hotel to get to your room.

liquid soap

The location

My room was facing an alley and ghetto apartments with trash bins lined up beneath my balcony

The staff was super friendly and helpful.

I thought it was a little pricey, but the ACL Music Festival was happening, and it was the best deal for the weekend.

the hotel and staff were fantastic, the hotel had a gas leak so there was no hot water and the restaurant couldn't open. when we checked out the nxt morning, the manager had waived any charges incurred at the hotel, ie our parking and breakfast. we thought this was so nice and kind of him. we would stay here again.

the location wasn't bad but was a bit of a way out, we were at the end of a 2 week holiday and just wanted to stay local, as the restaurant was closed at the hotel, we were limited for what to eat. apart from that, loved it.

The personal boutique feel

Very quaint with excellent location. Pool was very refreshing

Not much to say here

Location was great.

WiFi was VERY important to our stay. I confirmed reliability of the WiFi with the hotel before arrival only to have the WiFi "down" for most of the day when I really needed it. I had to leave and find other services. Air Conditioning was also either freezing or hot.

Great hotel and really friendly and professional staff. Highly recommended for anybody visiting the Austin area and looking to stay in a fairly-priced and high-class hotel.

The aesthetic was pleasing as well as the historical backstory.

I arrived to a room that had pubic hairs all over the toilet seat. I was immediately relocated but it still left a very poor first impression.

Location and facility is fine.

Found the front desk staff short and unaccommodating. Did not make me feel welcome or valued.

Nothing

Could not use the pool because of private function Could not use the bar because of another function Absolute disaster they have promised a significant compensation but not sure how this happens

This historical property was an absolute gem to stay at. The staff from Cece at the front desk to Keith at valet were outstanding and really made our stay feel special. We were staying here to celebrate our 1 year anniversary and they went above and beyond to make us feel welcomed and special. I have to say my favorite part of the hotel room was the bed - the most comfortable bed, linens, and pillows ( I did not want to leave!). We had the King room w a balcony facing the pool/courtyard, which was also amazing. The bathroom was very clean and also had a full length mirror which is always nice. This hotel is in a more quiet neck of Austin, but was in no way boring. A Memorial Day pool party was going on the day of our arrival - complete with a DJ to set the good vibes. We will be coming back!!!!! Thank you Hotel Ella!!!

loved everything.

Location was good

Stayed two nights, no one cleaned our room or gave us new towels even though we put up a sign that said clean the room

The main building was quaint and historic.

Our television didn’t work neither did our phone and our room window view was a fence a couple feet away that covered the whole window

There was a stuffed lion in a hallway.

In a place like this, you get the room and pay the price thinking you’re going to enjoy the beautiful, historic building. However, you walk in to a closet size check in desk and are quickly escorted back out and through a parking lot to a new building in the back lot. Our room had a small window that looked into a brick building next door, and nothing else. The room itself was incredibly empty and standard with the only interesting thing being the bathroom. The only part of the old hotel building you can see is the very expensive dining room if you choose to buy a meal there. However, even this has been stripped, and has very little historic charm. We literally walked back through the parking lot around to the front of the building and took pictures where we found other people who are smart enough to do this, without paying the price to stay in the back parking lot.

Cool old mansion. Comfortable bed and. Ice bathroom

$45 required valet parking. Even when requesting car ahead of time it wasn't there. We didn't drive for almost 2 out if 3 days but had to pay. For nothing! Staff was not very friendly. Service in restaurant was slow. Lotion not replaced in room and towels were worn. No little niceties eg chocolate. Nothing special for over $450/night.

Beautiful old villa and gorgeous spacious rooms. Pool is small but nice. Drew checked us in and was super friendly.

This was a trip for my daughters 14th birthday. My mom, both daughters, and I spent a few days here. She picked this hotel due to the history, which she told us about at least 5 times throughout our stay. I was highly impressed with the staff, the best in the industry no doubt. They couldn't have made it any more special. My kids and I have had an insanely rough year, this was exactly what we needed at precisely the right time. I seriously will never forget the time we spent here and I know she wont either. I seriously can't say thank you enough to Hotel Ella and her glorious staff.

It’s a beautiful property in a great location

The room was very loud! It has very thin walls and we could hear everything that was going on outside our room. I was woken up at 6 am because the people above us were getting ready to leave. I could even hear their conversation! I wouldn’t stay here again because of this.

Very expensive for sub par service. Reception staff were not very engaged, especially the morning staff. Not very helpful. There was no mini bar. Room had a strange smell. No breakfast (server called in sick). Self serve coffee was luke warm. Wouldn’t complain but given the extraordinary price we paid, it was terrible value.

It look’s pretty

False advertisement by booking.com

Location is excellent. The veranda is the best part of the hotel and it’s very relaxing to sit out there and enjoy the oak trees. The brunch we had at the restaurant was the best brunch we’ve had anywhere.

Unfortunately it felt a bit like a bait and switch. I booked because I love historic buildings. Nothing indicated on our reservation that we were booked for the adjacent contemporary building next door. Our view was awful, too: a smelly alley, fence, and a run-down apartment building, complete with a stoned resident that had a close view of us, too. I would have appreciated an indication of the building types when booking. The art work is *interesting* - a combo of nudes and revolvers. Also, we used the valet and the next morning we discovered they didn’t lock the door and our belongings were rummaged through, and some things stolen. Finally, we were billed for a chocolate bar we never ate. Thankfully we were refunded the valet and chocolate, but we will see if they reimburse us for our loss.

The hotel was really clean and the housekeeping staff were very vigilant and obviously had great attention to detail. The pool was welcome relief on the very hot days.

The stay overall was very overpriced for what we received. Whilst the room was nice, it was obviously tired and ready for the upcoming update. The front door to the main hotel building was not secure. The housekeeping and valet staff were very good, but the front office and restaurant staff seemed somewhat disinterested. The meals at the restaurant were quite overpriced for their quality and the menu was very meagre.

The property was very clean

I love historic places and this is a beautiful mansion but I was unaware that it was located within the campus of U.T. The booking website said it was a few miles away from U.T. But it sits right on the Westside of the campus. Also the hotel was great but smaller in person the room was cozy but a few things needed to be upgraded the T.V.s and bed’s specifically and the carpet in the rooms there were also a few cracks under one of the windows, cracks in the wood needed repairing the refrigerator and tv stands were outdated also. It was a cozy little place but for the price I’d pass it’s very overpriced in my opinion if your looking for a good location and value for your money. #NO IRONING BOARDS OR IRONS OR MICROWAVES EITHER

I was pleased with the accommodations as well as the amenities despite not getting to use them all. I also like the fact that after a rocky start to our stay the hotel staff was able to rebound and go above and beyond to help make our stay memorable.

It was a surprise for our anniversary to my wife but the room was canceled before we arrived unbeknownst to me and we had to stay elsewhere our first night. The inconvenience of having to locate another room at 11 p.m. was a bad start to a great weekend.

All the physical aspects are great. The staff was fairly off putting though and the valet was 15-20 minute wait most times irrespective of whether they were busy or not.

Room, pool, Lobby

I like that it offers a different experience as a boutique hotel.

It’s a small hotel since it’s in an old mansion, so the rooms can feel small. They could update their gym equipment as well.

The overall feel of the hotel

No laundry service. I queried with the staff who had no idea, the receptionist was new and asked the person from the restaurant who said they would find out. No-one got back to me, so when I got back that evening, I went to follow up and new people were there who also didn't know the answer. Very noisy airconditioner

Bathroom lighting! Big rooms.

It is hard to find your room.

We stayed here when my daughter was at UT Orientation. It is a great location walking distance from campus with very nice decor, comfy bed and clean room. We enjoyed the historic aspect of the main hotel and had tasty drinks and appetizers in the bar one night. I swam in the pool one afternoon and there was bar service available poolside if you like. The pool is tiny but nice to cool off in and has nice fountains and in Austin it is so hot so it was a welcome amenity.

I booked through Hotel Ella's website which directs you to Booking.com. Per my booking.com reservation, I received an email with the quoted prices including pricing of $25 per night for valet parking. It noted the total price did not include 17% tax or a resort fee of 6%. When I got my receipt via email long after we had left the hotel, I noticed I was overcharged for both parking and resort fees. It took 3 phone call and 2 emails to finally get someone to refund the overcharge and I only noticed the credit on my credit card account as no one from the hotel ever responded via email or phone. They also didn't refund the entire overcharge, and offered no explanation or apology.

Good porch.

Could not get a beer after 10.

its uniqueness. good food and nice grounds. good pool area

room was a bit too small and a view over concrete passageway

Great location, the building is historic and very interesting, the rooms are large. The beds and comforters were very good. The staff was very pleasant and helpful every time I spoke to them.

The room we stayed in had large square footage, which was used weirdly inefficiently - a tiny bathroom with a huge empty anteroom, for example. A table and a couple of chairs would also fit nicely in this room but there was no table.

location

rather mediocre dining menu

elegant and comfortable

Hotel Ella is in a beautiful mansion with porch and pillars. Still, it is very centrally located (10 min walk from UT Campus). I was lucky to have a room in the main building (I'm sure the other buildings are nice, too, but it just felt special to be in the mansion). The room was spacious enough, features a spacious closet, and the bathroom with the huge shower was amazing. Thanks to the weather I was able to sit on the porch with a complimentary cup of coffee. I had breakfast four times, and everything was delicious. I highly recommend the crab cakes. Service was very professional and friendly. I thoroughly enjoyed my stay.

I don't have any serious complaints. For me personally, it was just a bit inconvenient that the room did not feature a desk or chair. Moreover, it just so happened that there were private parties in the restaurant two evenings. This by itself was not a problem, but it would have been good to know in advance, as I would have liked to have dinner once in the restaurant, but the bar as well as the restaurant were closed to the public these evenings.

Location and great bed. Staff was Friendly and helpful.

The bar was comfortable and cozy. However, the bartender made horrible drinks that tasted nothing like what was ordered. Almost undrinkable.

Comfortable,clean & quiet room with friendly staff. No coffee machine in the room which was unusual.

we love Ella. great location. great rooms and comfortable and because we have stayed there over 30 times, we are familiar with it all.

We love the bar at night -for drinks- and the bar in the morning -for a cappuccino - so we can relax at the beautiful hotel and porch at a price higher than most other hotels, and it feels like “our place”. BUT the last 5 or six times the bar has been closed by 5:00 pm and this past weekend we looked forward to a cappuccino BUT the bar/coffee shop was closed. no real response. just that rhe barista wasn’t there or they were closed or something. For a hotel to be full service, and to charge what Ella charges, it is simply necessary that these small services for your GUESTS are available. Otherwise, it is just bad service.

beautiful hotel and pool; beautiful artwork; charming setting; lovely veranda to sit on

I knew it was expensive but the $25 “amenity fee” for absolutely nothing special in terms of amenities seems ridiculous, while the $40 valet parking (which is the sole option) felt a bit like price gouging. Also, no one even offered to show us to our room or help with bags. Id like a bit more service with the luxury fee.

Great location and good 1st visual impression in the lovely old building. Our room however was in the modern extension and was pretty small & grotty facing a wall. Quick chat with very helpful staff & we had a much nicer room with little outside area leading straight onto the pool area which was a little oasis. Really enjoyed a few days here chilling out by the pool after a road trip. Very comfy bed & good albeit quite noisy ac

As above 1st room was pretty awful but moved to a much nicer one without much difficulty. $39 per day for valet parking was a bit annoying esp and my son arrived in a second car and the undercover parking was almost empty. Breakfast not included & actually quite a few things on the menu were not available. Moral of the tale make sure you get a nice room and be prepared to by fleeced to park your car

small, quiet, lovely pool area

the dining experience, food over priced and not great and only available until 2 pm

Pleasant stay at (mom's) house

Please reduce to block the same room charges amount twice. My two (2) credit cards was blocked to guarantee check in.

exceptional staff. daily maid service. everything in room worked. clean and great meals and local bar

lake of parking

The hotel was very good. We arrived about noon and the staff said there were no clean rooms ready. We said, no problem we'll grab lunch and do a bit of sight seeing. The staff asked for my cell number and said they would give me a call when a room became available. I never got a call from them, so I called them a little after 3:00 pm. They said that our room was ready and we could come back and check in right away. When we got to the room given to us it had not been cleaned. we were moved to a new room right away but that felt like the staff didn't really pay attention to the details they were promoting.

I love the feel of the property, location and staff are so friendly and helpful

I was really dissatisfied by the lack of options for snacks and food offered in the restaurant and no coffee in the room or even free coffee in the lobby is not good. I don’t think I should have to pay for a coffee in the bar as a guest. having an extra extra charge or resort fee is also inappropriate especially when the facilities are closed for a wedding. That was very disappointing! I have loved Ella but the cost of add ons will have me looking god another option the next time I come to Austin