Hotel The Dylan, Amsterdam

Atmosphere and personal approach

The bedroom had an odd configuration. The bathroom had a sliding door and only one sink with an awkward tap for washing.

The staff went above and beyond! Quiet room overlooking the courtyard.

Overall service, mainly reception and Vinkeles Restaurant

Dangerous stairs to my room(#4)

location. service staff

upstairs bathroom in our room. stairs bit dangerous

Location was perfect. Everyone one was very helpful and friendly.

location and serenity

a nice location on the canal.

location is perfect! Gorgeous quaint boutique hotel. superb friendly service. great bar. perfect balance between tucked away gem and a viby happening scene around sunset

Excellent location in the 9 Streets area, very helpful reception staff, very nice bar and communal areas and very nicely designed.

The hotel’s rooms located in the attic are relatively generously sized but don’t feel very luxurious - e.g. the bed was up against a window with no headboard to be able to sit up in. The hotel bar is very nice, but the service wasn’t very good - one evening, no staff came to take a drinks order despite waiting for about 20 minutes and trying to get staff members’ attention. There was a private reception being held that evening and the staff couldn’t cope with that and service for other hotel guests in the bar and restaurant - whilst understandably busy for the staff, you would expect better service levels from such a leading hotel.

Staff were as good as any hitel in the world Great property and history Amazing lication

Zero

The hotels location is fabulous. The staff go above and beyond in terms of providing help and advice. (it feels like they read your mind they are so responsive). Food in the restaurant was great, serve impeccable and the quality was good. Breakfast could do with a few 'hot' foods but was very good and certainly more than satisfactory.

Only very minor complaint (and it's a personal one). I like a harder pillow and their was no easy pillow option.

location. quiet neighborhood. cleanliness. top-notch staff, especially the concierge

slow service at the restaurant for breakfast. we chose to eat there since we had morning plans, it opened at 7am, and many breakfast places in Amsterdam don’t open until 8:30 or later. to be fair it was a computer issue where our order wasn’t transmitted from the wait desk to the kitchen. also we are American so we eat fast and are impatient by nature I guess. at any rate the food was great.

Location Very friendly and professional staff

Elegant boutique style hotel in perfect location. Excellent restaurants. The staffing was a real highlight, particularly Kate who gave us personal attention throughout our stay.

The room was a bit smaller than expected.

The room was first class. We liked everything about this gem of a hotel. The staff were first class along with all the facilities. The restaurant was a complete must. We have eaten in the worlds best and this is right up there. You must eat in when staying at the Dylan.....

Car parking but I suppose if you are in Amsterdam it is always tricky. The hotel looked after my car and took away the problem. Another plus.

location, good quality, cool design

charming, interesting space, great location, quiet, excellent food, lovely staff.

very expensive!

The rooms were not ready for checking in and the info on when the will be, very poor. We ended up going to the rooms at 15.00!

breakfast variety was very limited

the hotel staff were amazing, so kind and helpful, they provided us with all they needed and went above and beyond to make it a pleasant stay

lacking in hotel facilities such as a bigger gym room and spa

There was NOTHING not to like. And I loved room 11 even more. A room with a built in exercise stairway is so rare. And beyond that the challenge of the ascent, and thrill of going down. Believe me, I really mean it. That said, let me add that when I get home this evening, I will tell my wife...who did not accompany me...to pack her bags so that we may fly back to Amsterdam tomorrow, just to stay at the Dylan. But I really must restrain myself lest whoever reads this will think me but hot air hyperbole.

There was absolutely NOTHING I didn't like. But let me add, for they were so exceptional, the quality of your staff. Gorgeous every one, attentive, fun, brilliantly welcoming.

beautiful property, great staff, exactly the right location

I did not understand that my room was on two floors. that could have been clearer.

The history of the place. The sobriety of the decor. The info given by the staff. The well stocked bar. The brasserie Occo. The amazing room 46, with views on roofs and terraces. The tech gadgets, confort, coffee and mini bar. The private boat tour . Great stay!

BBC did not work on our TV. No major problem!

the room we had was so spacious and comfortable. The downstairs area felt incredibly welcoming and it was a lovely space to enjoy for drinks and general relaxation.

nothing

The staff was absolutely great! The hotel was beautiful, the view on the inner garden breathtaking. We had an amazing stay, what more can I say?

Nothing, they did their best to make our stay as comfortable as possible… and they succeeded!