Rocks Hotel, Macau

Vic restaurant for the breakfast. Good view on the balcony.

The flushing system of the toilet. There is break on the wall need to be repaired.

Quite

Some staff needs extra training

No comment.

Reception called but said there was no Taxi available. This was very worrying because we need to get to HZMB Port enroute to Hong Kong for our flight. (No choiced but had to take the hotel vehicle that cost Hk$250 instead HK$100 by Taxi)

Very well located. Breakfast has vegetarian options.

The AC could not be adjusted, so they had to give a heater. The hangars in the cupboard were peeling paint.

They were friendly and staff did extra mile for us to enjoy our wedding celebration day with upgraded room. Help in anything we needed and great breakfast facilities. Quiet area and amazing view. We will come back for a relaxed stay!

Rooms are always super cold. Can’t control temperature. Carpeted room.

The room, location were all good. The interior was very nice.

The staff could have been more knowledgeable for the local transportation to the boarder. The room was very dry.

Balcony with ashtray. Small hotel. No groups from china.

Location is little bit far from Main attractions, but bus stop near by. 3A is useful.

Victoria style, spacious, comfortable

nil

It is a quiet area and a nice view with a balcony, which is the whole point of booking it. Transportation is ok, bus stops nearby. Macau is a small city, many sites are within walking distance, 20 minutes. We walked to the west side of the main island for 45 minutes. I am not a fan of fancy renovation, but it is nice to stay a few days in a luxury feel all over the hotel. It’s a vacation!

Breakfast was good. Location was good.

Unfortunately, there were no room service. Even wasn't possible to order breakfast in room. Balcony should be more isolated from neighbours.

Perfect hotel having its own style. Breakfasts (optionally) can be arranged in the neighboring Harbourview hotel.

Everything is perfect.

Comfy bed. Nice balcony. Nice toiletries. Vic's Restaurant is great.

Bit noisy outside during the day.

The staffs are very nice and helpful.

Having a balcony is excellent.

Room service could be better. it was difficult to get some items delivered to the room.

Location at fishermans wharf

A little bit far from most casinos

The Portuguese restaurant at the Hotel was excellent, nice atmosphere, yummy food. We've dine in there many times during our short stay. Staff were very kid and helpful.

Breakfast was good but its located in another hotel, so for us travelling with a young kid is not as convenient. It gets busy as well, we had to wait for around 30mins to be seated but maybe it was just the time we show up (9am).

Almost everything.

Breakfast at the hotel across the street.

Everything !!!!

Nothing, really.

The view and the corridor that take me out from the hustle and bustle in Macao, feeling relaxed!!

Clean Quiet Spacious Amenities Balcony

No breakfast by the hotel No store nearby

Hotel is close to pier in an isolated area, so there is quiet surrounding. The balcony also offers good view.

Need to go to nearby hotel for breakfast. No shuttle to pier provided, and not able to catch taxi as taxi seldom drive into this standalone area. You need to go to nearby hotel for their shuttle. It's not convenient if you plan to visit other areas in Macau frequently.

Elegant room

The restaurant served meet that was actually rotten. And it wasn’t cheap

Receptionist ver nice and helpful

Nothing

Very nicely decorated for Christmas. Very helpful staff and excellent services.

Soundproofing not as good as we could hear the coughing and conversations from the adjacent rooms. The music being played in the hallway is kind of loud and annoying, more relaxing music will be better.

The room is amazing. There is one staff member, not sure what his name is but he is very friendly and speaking excellent English and very helpful.

The staff don't really speak English but it is understandable as 99% of visitors are Chinese.

The room was a good size and very comfortable. The concierge was very attentive and very much enhanced our stay in Macau. He was very informative about transport links and what to see.

Environment

I found other websites booked last minute better than booking.com. sad

I stayed for 5 nights and every night it was like coming back from the bustling city to an oasis by the water of calm, with a flair of the 20s in the decoration. I loved the background music and the scent of verveine in the corridors. Nice Portuguese food at the restaurant.

For breakfast you have to go to the nearby hotel and it is hot in summer.

Everything!

Extremely helpful at the front desk. I requested a wheelchair and an extra bed in one of the two rooms that I'd booked via telephone a week before I arrived, and all was ready for us when we checked in. They were also very helpful in recommending restaurants and points of interest for wheelchair friendly locations. The Rocks hotel rocked for us!