Conrad Chia Laguna, Sardinia

Beautiful property amongst nature

After arriving at 4pm, we waiting until 6 pm until able to access our room, after a long journey from Australia I found this unacceptable. We’re overcharged at one of the restaurants that same night needless to say was not a good start, we were offered a free dinner the next night, at least it was acknowledged. I expected more from a 5 star hotel.

The staff are friendly and tried their best to make sure everything was ok for our stay. Sadly I think during high season they will struggle to cope as odd things were missed during our stay and the hotel wasn’t at full capacity.

We didn’t like “the village” area that the Conrad is attached to. It feels like a throw back to bad package holidays. Think plastic chairs and tables around a “village square” with football showing on a big screen. Definitely not a 5 star experience. The rooms had no soft touches and felt cell like in an old block of flats (we had suites 5024 and 5023). The room standard was definitely 3-4 star at best. They had no hanging space, we constantly had to ask for tea making to be replenished and the noise level kept us awake from the dogs barking straight behind the hotel to the echo of the corridor, again due to no furnishings to soften the noise.

solid hotel. nice beach.

its a house with 5 stars but not a 5-star house.

Facilities and staff were excellent

Too far from beach - need to take a navetta to the beach. I thought when I booked that it was beachfront

- beach is 5-10 min away with golf cart - 5 star hotel paying 700 EUR a night charging 80 EUR for a front row beach bed... ridiculous

Location only

Rude staff poor organization horrible food at breakfast inedible

Very clean

Disney loud entertainment tent

-staff at the Sa Mesa restaurant

-extra charge for the tennis courts & spa usage when you pay 300CHF per night -breakfast menu to order mediocre at best(French toast tasted like omelette) -food quality just ok for a 5 stars -lack of proactively to adjust to guests wishes when low season allowed I had been already to chia Laguna when it was still with the old management. was happy to see some of the staff stayed but unfortunately the vibe changed and the service hugely deteriorated since my last stay. I mistakenly booked an “accessible room” meaning we were given a room which was disable accessible but we were told at check-in that the only difference was the shower’s interior was at the same height as the pavement. It was definitely not the case as there were no shelves to put anything in the bathroom expect the one on the picture, the WC was obviously much higher and overall as you can see from my other picture this room was obviously not properly maintained as it was stained and the WC was not even being cleaned properly on a daily basis. When I asked for a room change I was offered an “upgrade” first at the rate of 150€ and the concierge went down to 80€ per night. I was disappointed as the resort was not full and I had previously checked online that there were free rooms for the 2 nights we stayed and on the website they were being booked at 83€> than what we payed; therefore I was not even sure why the reception started with 150€. I thought it was a pity we couldn’t get a room which was anyways not sold in low season at that occupancy rate. Food in the Sa Mesa restaurant was just ok but definitely not a 5* quality. Same goes for breakfast where egg Benedicts, French toast and even just an omelette were quite disappointing. Big pity as coming from a true 5 stars experience in the past maybe you should take a look at how your neighbour at capo spartivento lighthouse really delivers that experience. This was definitely last time I return!

nice morning staff trying to help in every thing

air conditioner broke 2 times in our stay

Good breakfast. Lovely staff. However, no mention when booking that the hotel was shutting down at end Oct, or indeed running down all produce to the point where there was No ice cream, no fresh fish, no shops, no entertainment in Piazza. Cats were a big issue. Not amusing as they jumped on your lap & tried to steal food. The Manager said if I wanted fresh fish then he could organise it. Lovely, but what about the other guests? All of us should have this option. Menu was not 5 star by any imagination. They had special menu as addition each night but it was not very special at all. The best was the soup. Very good. My husband got food poisoning from the beach restaurant. Told the manager and not one euro of reimbursement. Dreadful. He lost 24hrs + of a weeks holiday. I had forgotten my face wash products in UK in error but as there was a spa I thought i could buy products there. Spa had no face wash as they were also ‘running stocks down’. This may have ‘all’, been to do with the Hilton Hotel chain who have bought this hotel to put into the Conrad branding. Let me finish by saying this; ‘Staff are everything but if you dont give them the tools to do the job then their hands will always be tied.’ I think the final straw was when sitting at the pool area, trying to relax, the hotel having closed the kitchen on site 2 days earlier, then sent up the workers to start to disband the utensils etc. It felt as if we were in the way of them closing earlier. We paid a lot of money for what was at best a 3 star hotel which left many clients very disappointed.

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