Kameha Grand, Zurich

Very beautiful and comfortable room. The staff were very helpful and friendly.

The restaurant and bar both close too early in my opinion. Especially since with the hotel's location there are not too many other choices if you arrive in the evening.

everything is good apart from cleaness, which needs to be improved.

the room is close to lift got the noise of lift moving.

Excellent Breakfast and very friendly & helpful front desk person.

Nothing

cleaned

staff

Nice welcome, very nice design and space in the room. We loved the idea to leave the fridge empty and give a bottle of water as complementary. The room soundproofing was very good. At the reception, they helped us and let us do the check-in earlier which was very useful.

The curtains had some stains and the wooden part of the bed board wasn't clean. We didn't have the hairdryer in the room and we didn't receive an extra towel for our kid (the cleaner gave us a small towel). The fire alarm rang at 1 in the morning which was not so relaxing, but that's not related to the service that the hotel gave us which was very nice.

Design of the room, good location for business trips

Entrance can be difficult to find, when coming from the wrong direction, no signs mattress cover was a bit too fluffy for my taste

It was impossible to operate the window blinds.

the bed

the elevator and the bathroom without soap

the rooms are cool and due to current situation with low international travel the rates are good

F&B and Bar concept made absolutely no sense to us. you need to order at the reception bc bar is closed but they serve you at the bar. it takes ages.

location is good and a nice area around the hotel, there is a supermarket near the hotel

- there’s a smell in the floor were I stayed - you have to pay around 20 Frank a day to park your car in the hotel.. this is first time this happens to me

big rooms

in room dining in the evening waited more than an hour.

The room and facilities are excellent. Breakfast is good quality and good options.

The bar is still closed.

Breakfast was excellent

Nothing

The hotel is at a great location, the staff is very friendly and helpful. Very nice Spa area. The room service was super. The breakfast was delicious and there was a good variety of food.

We were missing a hot pool in the Spa area.

it was clean, some stuff are very friendly.

there were one receptionist with short orange hair was so rude to us, for example we told her we want a bigger room she said you only want something for free and when we ask for a face mask she said next time bring your own don’t just ask for it plus she doesn’t smile at all.

Nice spa room for everyone to use

The bar wasn't open so we were told to order room service and have it delivered in the closed bar if we wanted to sit there.

Everything was excellent quality

No access to iron for office wear - But maybe I did not see it !

pricing

carpet in room was kot clean. Breakfast Buffet could be richer.

Nice rooms and friendly staff

There was no information (or in very small letters) that the restaurant and bar were closed due to corona

If you enjoy showering in a stand up shower that does not drain and leaks into the bathroom floors this place is for you! (A five-minute shower took over an hour to enable drainage each time water was turned on). But at least there were enough towels to spend your relaxing time soaking up all the water leakage from the base of the shower: what a waste!

Breakfast great and staff was excellent.

Found a big hair on a clean towel.

Friendly staff

I stayed here for 1 night during a business trip in March 2024, the hotel was recommended by my client due to its location. Once you find the entry (which is located on the side of the building), I was greeted by a courteous and friendly staff. The overall design and installation of the hotel made me smile at several occasions, there are many "gadgets" and it would appear that most rooms are designed according to a specific theme (mine was a "bank safe"). Lots of plugs ... but the desk is too small (see below). Breakfast was very good, also the restaurant on-site had a good tartar for a reasonable price. Personnel, however, seems to have a "varying degree" of attention to clients.

- The hotel claims to be a "business hotel" but the desk in my room could barely fit my (small) laptop and a sheet of paper. Overall, the room was dark (dark brown furniture, dark grey walls). Some furniture takes up a lot of space without being useful. - There were well-visible scratches on the wall. The blinds on 2/3 of my windows were broken and could not be moved up or down. The windows have not been cleaned in a very long time (see photo) and there was even a layer of dust in the wardrobe (see photo ... yes it's dark). - When I showed these two photos a few minutes later at the reception, her only reaction was a robotic "we are very sorry for this", with a tone that was not surprised at all. No excuse, no proposal how this could be fixed, no action - hence my downvote in the "staff" rating. This is seriously below the standard that I expect for a 4**** hotel. I have seen 3*** with better rooms and a better grasp of hospitality.

The employee are so friendly and helpful. Especially the Greek friend took great care of us. We thank him.

Food quality could be better. and spa hours could have been longer.

Room space, breakfast, shower, free bottle of water.

The bed matrass was banana shaped. High at the head side and feet side, low in the middle. The instant coffee in the room is just not what you expect in a hotel like this.