Alex Hotel & Spa, Marseille

the service is very good, its location is just next to the station,which is very convenient

the room is on the -1 floor, which makes it a little bit uncomfortable

Staff helpful Room large and comfortable

Nothing

Excellent location

The rooms could be more modern / stylish

I stayed for one night, and after a few days I came for additional three nights. The first room I got, in the building of the reception, was mediocre. The second room, which was located in a newer building, was great. The team is very nice and efficient, and breakfast is fine even if not too rich.

The bed was too soft to my taste

we didn't have breakfast, but there were a lot of small shops around where we could have breakfast. Carrefour is also nearby. The advantage is that the station is close by and there is a bus to the airport from there. We could leave our luggage at the reception

nothing

We didn’t take breakfast

Room was on the small side for a suite but clever use of picketed doors to section off the two rooms Hotel is 5 minutes from the station and roughly a 30 minute walk to the centre/port.

very convenient to the train station. we got the top floor and it had a great city view. comfortable and nice hotel and staff were excellent and so helpful. there is a nice courtyard for breakfast.

room got hot with sun shining in

The staff is super hospitable. Helping in every thing. One of the best hotel staff ever.

Ac seems to be not working properly.

Very clean, wonderful breakfast, helpful staff, lovely bathrobes

The location. Friendly and professional staff

I liked the suite of rooms but not the price

The size of the club rooms.

Slow to refill croissants - left without one

Staff, location and room confort

Maybe updating some of the room facilities

Great location, beautiful design, nice place!

I enjoyed the stay, the staff friendly and helpful

If you need to be close to the train station, this hotel is unbeatable. The area isn't the nicest but the hotel was very proper and I felt at ease staying there.

Convenient location near the main station and easy walk into town centre. Modern hotel, lovely decor, very friendly and helpful staff. Breakfast was excellent, lots of choice and all fresh and tasty. Comfy beds, good size bathroom and very clean.

Nothing

Location, clean, very good staff

Some side streets filthy

The staff were exceptional. Very friendly and extremely helpful. Lovely courtyard and lounge spaces Comfortable bed Very close to the St Charles railway station without going into the less safe areas Good wifi 12pm checkout Luggage storage

Hairdryer didn't work otherwise could not fault the stay

I have nothing further to add.

The shower floor was very slippery.

Huge bathroom! Nice view of bustling Street below with the sounds of Marseille.

One of the three people I met at reception was quite rude. The others were lovely. Not really much in the small room called a gym.

Clean, new room. Staff helped us to move to a twin room - eventually - see below.

We had to wait beyond 3.00pm for a room. We were assigned a double for my son and I so we requested a twin. This was done but we had to wait over 30 mins.

Stylish Breakfast amazing 2 metro stops from the Vieux Port, the tourist area

Bottom of shower moldy Confusing layout of building Sketchy neighborhood but no real sinister characters

Location

The area around train station

First, desk manager Max was exceptional. Helpful, informative, gracious. Second, breakfast very good.

The first room was on main road (having specifically requested a quiet room), had no refrigerator, no comfortable chairs and no drawers. When we complained, Max was extremely helpful in moving us to a much better room with fridge, chairs, drawers and a quiet location. He did this swiftly and graciously.