Fairmont Nile City, Cairo

The location, the Omos here and everything

None

All was good, the location, including the atmosphere

None

Very nice people, very nice room.

They overcharge on personal drivers (150$ when it was 6€ by uber).

it was nice the bed hosting ........

nothing

The swimming pool and the kindness of employee. If you walk around there are typical places. Don t forget to walk on the Nile and to take a boat. You just have to cross the street.

Nothing

The room was spacious and clean, the location was very good and the staff was friendly and helpful The breakfast was great

I didn't like the smell of cigarettes everywhere Even we had a non smoking room the entire floor was smell of cigarettes Also the food into the restaurants was mediocre

Location, restaurants, breakfast, spa, cafe and connected mall

Friendly staff and excellent location

The location and the atmosphere

The staff in the front door

I like everything the location, the Nile view, clean, spa , the stuff, security.

Nothing everything is great

Every thing

V nice rooms Good location opposite Nile walk area. Great food

Very smoky public areas

It’s location

The annoying of some of the staff

،loby

L loby

Location

The food quality, I found a hair in my food And I did inform the room service immediately about the incident.

View from hotel

Smelly room

Nice room, great restaurants inside the hotel.

Everything is a bit slow..

Location and room

The sound noise

Property was amazing and well Located The roof top Restaurant and staff were great.

I booked this hotel to celebrate a special day for my children. We booked a dinner to Celebrate the Same in the Bab El Nil Restaurant. But it was a mistake, the staff in the restaurant were not interested at all, although 10 plus staff were present and only 2-3 table were occupied ….felt like being ignored … Had to call for the Manager , who apologised and offered free drinks ..

Nice place , nice staff, Dalia the forntdesk attendant was great and professional. I will choose this hotel again The hotel needs more restaurants variety

Location

The smoke smell in my non-smoking room. Also they were not able to give me a king bed room, as i already requested.

Location.

Clean

Breakfast and clean room

Too noisy from 10 pm to 1 am. Wedding party music was excessive every night during our stay. We couldn’t sleep.

It’s so much noisily at night time regarding Music

Great room and facilities

I asked for late check out upon arriving, which was confirmed. I was then locked out of my room at normal check out time until a security staff let me in. 20 minutes later I had an unpleasant reception staff come to my room asking me to leave despite me explaining the late check out was granted. He was rude and impolite.

location, view, staff, cleanliness, comfort, convenience

food

Location

Reception staff is not helpful

the upgrade to a better room was unbelievable and great staff at the Fairmont Gold level

a bit more elaborated breakfast as a room for improvement.. :)

Excellent

Very comfortable

The hotel is beautiful, the staff are cheerful and helpful, the location is excellent overlooking Mamsha Ahl Masr , the food is excellent, especially in the Fairmont Gold restaurant on the Gf floor

Na

Very good room and restaurant

Entry area, drop off ramp and lobby are very small

Spa

Expensive in comparison to other hotels with same location and facilities

Location

Nothing

Yes

Everything

Ramit at front desk was very patient and understanding of all our concerns especially with the noise we experienced on a daily from a nightclub to which we could not sleep. - 2 nights in a row. Yulia was very attentive as well as we met her on the axle one last day. They provided us with a little gesture to compensate our bad experience by sending over a cake on my birthday and our wedding anniversary…that was considerate.

Some of the staff at the main door& a manager at reception whom I can remember by face and not by name was so extremely rude and obnoxious. They need to undergo training on how to deal with a guest complaint and learn to listen to what is being said…comprehend it and then fix the situation.

It was cleaned and has many restaurants sites so you can choose the tasted foods you like

Nothing

good

good

Good location, very clean, secure.

Some services pretty expensive for Egypt, such as drinks and guided tours. Some confusion on checkin swiftly resolved with an upgrade.

Stunning Views Of The Nile Rooms Are Well Equipped With Everything Necessary Onyx Lounge Is Great

Valet Service Is Slow & Casino Needs Renovations

Clean , good price

لا يصلح للعوائل

Good place

Crowd I came with my wife They gave us twin bed promising to change the room. But that wasn’t happen. It was poor view to the old city. Imagine the night cost more than 220$.

It was very nice and clean

Loud music on the street

Amazing Clean Service

Receptionist called me when I was a sleep in the afternoon just to ask me if I like it at the hotel . May be there is a better way to do that

Location and service

Laundry service is bad, My dress has kitchen smell in it?! Also, this hotel is not family friendly. There is a lot of ***** women at night in the lobby!

The staff and their assistance.

They knock alot on the door even when not requested

Location and the room is comfortable

Staff of the lounge in the L. They are not helpful all the time especially the male ones

Nice hotel , service is good and the staff are helpful

Everything. Hotel is beautiful and modern. Checkin was easy and Dalia was helpful and polite. Concierge Desk was extremely good especially Kristen.

Reservation Department charged my credit card after my booking although the terms of booking stipulated that there was no prepayment necessary and free cancellation was possible. All communication via Booking.com platform was ignored. And I had to eventually call the hotel. Reservation Department staff was rude and unhelpful. They violated their own terms offered to guests.

Beautiful hotel and most of the staff were attentive and helpful. Concierge service is fantastic and helped us to make the best arrangements. Also the restaurants at hotel serve really delicious and good quality food.

Spa. This was our 2nd stay and the beds were not as comfortable. Also different toiletries used on 10th floor and the Portofino products smell horrible.