Elounda Mare Relais & Châteaux Hotel, Crete

Location was good - halfway between Elounda Port and Agios Nikolaos. Grounds were well kept and presented nicely. Access to private beach and sea front was very good, and the majority of staff were incredibly helpful.

Hotel is a little tired and in need of a refurbishment. Whilst we were upgraded to a villa with a better view, the internal decor was dated, and the external area needed a bit of TLC. The gym was also very old and not fit for purpose, and we were never warned at time of booking that the gym in the other resort hotel wouldn't be available. Due to the age of the villa, we were attacked by mosquitos every night that must have been entering through cracks in the doors, or down the chimney. Also we had a very bad experience in the Deck restaurant on the first night that ensured we didn't eat at the resort again. There was a miscommunication with the waiter who replaced the food options that accompanied our Grouper fillet with french fries, rather than having french fries as a side order. Whilst it's ok to forgive them not understanding, his reaction was to tell us that we were wrong and we ordered it like that - very unprofessional. We essentially ended up paying 40euro for a small fish fillet and french fries just slapped on a plate.

Glorious location Delightful staff Luxury

Hotel restaurants quite pricey

Excellent location , staff was amazing beyond amazing

We had a bad experience with the room the first night it smelled very bad almost sewer like and next morning after i complained the hostess said she had noticed it too and had informed house keeping. They did move us into an upgraded room next day but i did ask for a refund for the first night that was not done

This was an absolute dream location for our wedding anniversary and the staff of the Elounda Mare made it so special for us in every possible way. This is definitely a Relais and Chateaux member. Our bungalow with the private pool was a heaven‘s nest with a breathtaking view, all beautifully decorated. Well thought-through interior with features that make your stay very enjoyable (pool can be heated, nice lights, nice light fixtures and lamps all over, shower with features, towel heater, Nespresso, smart pad with newspapers, W-Lan worked without problems). The whole ground is like a crete village, with a lot to discover and beautiful spots everywhere. Wonderful architecture. Very well kept and maintained. All very elegant, main building interior of reception and bar reminds of Frank Lloyd Wright; the view over the sea is breathtaking. Beautiful gardens, large outdoor pool and sandy beach with crystal clear water and wonderful possibility to swim from one beach to another sunbathing spot. Watersport can be easily rented. All pools are ecofriendly filled with saltwater. Tennis and golf can be played. Six senses spa can be visited (extra charge)in the other Elounda next door. Restaurants can be found on ground or reachable by water taxi, which is in our opinion the most wonderful way to start your dinner. The crew was exceptional friendly. On ground the restaurant Old Mill outshines, it is haute cuisine at its finest. We have to mention again the outshining and excellent treatment of us as customer from the whole staff, starting at the shuttle which one can rent and who takes you from the airport to the hotel and back, to the always helpful reception (thank you again Vassilis), the housekeeping, the shuttle services, the breakfast and restaurant staff until the wonderful barkeeper. You all made our stay a dream come true - thank you!

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Location was superb , design and facilities excellent. Food was very high standard . Staff were attentive

All info was on an I pad in the room but was very slow to respond . Easier to go and ask staff but would have liked more information on things locally

The breakfast each morning was excellent!

The breakfast is exceptional, with local herbs, cheeses and oil plus a huge variety of "international" food. The staff are attentive but not overbearing. The clientele were also polite.

Everything, rooms, location, beach, food, cleanliness, staff👍 👍👍

Everything but most of all the staff

Nothing. It was absolutely perfect

facilities, quiet

expensive

Good buffet breakfast with an option to order entrees. Staff were stellar, extremely helpful and attentive. Big room with our own pool and a great view of the ocean. The spa was wonderful, a beautiful space with a salt water pool.

For a five star hotel, the beds were hard and uncomfortable, so we were surprised. We asked for a mattress topper, which helped some, but compared to other beds during our Greek travels, they were not good. Also the furniture in the room was rather dated. Everything else was fabulous!

Breakfast excellent in offering and service. Staff throughout friendly and helpful. Special tribute to Eleni Vlassi in reservations and Vassilys at front desk.

Weather.

Super friendly staff. Location. With two other partner hotels in Relais and Chateaux with more dining options there and complimentary shuttle between them is a big bonus.

Nothing much really. Only thing is a constant noise in the room, probably from the swimming pool water pump or some machine.

Beutyful location lovly hotel and very kind pepole

A very beautiful resort, wonderful views, exceptionally clean and well-maintained. A perfect place to relax.

The beginning of April is still a bit chilly to fully enjoy the lovely pool and beach. And, the wifi connection in the room was a bit flaky. Other than that, everything was no less than perfect. We enjoyed a lot, thanks very much.

The bungalow and the great staff. The whole area of the hotel and services in fact.

It would be good to repair the stairs to the sea on the stone beach. Everything was perfect!

Beautiful, relaxing hotel with exceptional staff who provide a high level of service. Lovely swimming pool and private beach were great for swimming.

beautiful landscaping, property amenities, multiple lounges, restaurants, incredible views

too many steps for anyone with bad knees or sore joints

Breakfast was good. Service was professional, friendly and very helpful, nothing was too much effort. Location was amazing, could not beat the wonderful views of the Agean and Mirabello bay.

Very nicely set out, very quiet and peaceful, staff couldn't have been more helpful. Breakfast was excellent and the Italian restaurant out-standing. We stayed in a bungalow with a pool and it was very private.

None of the pools are heated so can be a bit cold/bracing!

The only negative point about this lovely hotel is that I feel it would need some renovation, especially the rooms. My 12 year old daughter had to sleep directly on an old sofa, just below the A/C. Caught a cold.

The outdated and very small hotel room.

The hotel is in a beautiful position, the views across the bay are stunning. The hotel staff were very helpful and welcoming, and our family had a very peaceful and relaxing stay.

While very clean and spacious, the hotel rooms are in some need of modernisation, the decor is quite dated. The beds and bedding could also be more comfortable - we had sheets and blankets rather than duvets.