Pestana Vintage Hotel, Porto

Location could not have been better. Staff were excellent. Friendly courteous and very helpful. The room looked out over the River Douro so excellent views. Bar area especially outside was well located and provided a very pleasant environment for a casual drink. The elevators all worked well.

Breakfast was OK but less than I would have expected from a 5 Star hotel. The facilities too were less than expected from a 5 Star facility. Not a very large room, not much storage space, few coat hangers & no chest of drawers for clothing. The shower was an "over-the-bath" version with a high step over the bath edge and no shower curtain with the result that water made otherwise dry areas overly wet. The water flow into the hand basin was very slow so getting enough water was an overly-lengthy process.

It was perfect. We loved the room, the location, the hotel restaurants and bar, the location, and the staff. We hope to go back next year:)

Beautiful location overlooking the River Duoro and the Luis I bridge. Convenient for access to waterfront, multiple restaurants, shops, river cruises and metro. Our room was clean, comfortable and spacious, with a balcony overlooking the river. The breakfast choices were plentiful and tasty. The service was immaculate, from every single member of staff. The cost is reasonable for this great location and high standards.

Location was amazing

The staff here are excellent, they were always helpful and friendly and professional. The breakfast was great, lots of variety suiting different tastes/needs/peculiarities, and they also had a cool cheese and wine/mimosa room at breakfast, if your holiday leans in that direction. And it did. It was my wife's birthday and they gave us complementary chocolates and champagne, which helped our holiday lean even further in that direction. Location is excellent, right in the middle of it, but still quiet inside. Bed was super comfortable.

Room was a bit old, but still clean, big and comfortable

This is our second stay at a Pestana and it was as good as the first one (in Madeira). The location is adjacent to the River Douro and only 5 minutes walk from the Ponte Luis. The hotel staff were all fantastically helpful and kind. The lady who booked us in (Diana) was really kind and organised dinner bookings for us at 2 local restaurants that served traditional Portuguese food. The atmosphere of the Hotel is calm and luxurious yet historical and in keeping with the architecture of the region.

It was all good. The only slight inconvenience, which did not bother us, was the limited access for taxis directly to the Hotel unless they had an additional permit. We walked the 2 minutes from the main road and it was not a problem.

The hotel is clean, has everything needed. Breakfast is very good. The staff are very friendly. The location is exceptional. Everything goes for this hotel, didnt face a negative in our stay here

Cant really think of anything. To take a cab or uber you need to go a few blocks uphill but thats not the hotels fault for being in a historic building

Everything-location, staff, beauty, food, drink and is history.

Everything... room.. breakfast was amazing.. the people..

The weather... but who can Control that.

Location was great and the staff couldn’t be more helpful and knowledgeable! Breakfast was very good!

position and staff

Rooms need an upgrade , been the same for too long. This was my fourth visit and i was disappointed with our room, small, facing the narrow road behind the hotel.

Location wonderful but need to know beforehand the parking issues. Great breakfast and the restaurant was very good. Cannot fault the staff, excellent booking in and help with anything needed

The location was amazing - right on the River Douro. It had a great vibe to it!

Not much.

Wonderful location right in the heart of Porto! Very friendly staff and mini amenities to take advantage of!

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I liked how everyone was very attentive to our needs and that everything was clean and nice, the location was amazing and the food as well, they also helped us with our bags to the parking lot which I found really amazing since we had to walk up the hill

I liked it all

Excellent location and very good staff

No extractor fan in bathroom

Breakfast super - propbably too much choice! Would be nice to be able to help yourself to drinks rather than wait for staff to come round. Staff very helpful

Nothing. It was very good

Great location very good breakfast and very helpful staff especially in reception

Great location. Staff were extremely helpful and friendly.

Room a little on the small side but no big deal!!

The best location and friendly staff

The hotel is in a perfect location and I loved being so close to the water .I was pleasantly surprised at the modern bathroom as some of the reviews were disappointed by them .The room was lovely and the bed comfy .There was noise outside but the singers stopped early in the evening .The staff were lovely .I would say that the breakfast was the area that could have been improved .I know it was exceptionally busy but I have been to other hotels where it’s been slicker .The hot food was just warm and even the food ordered was tepid .There was no system to get a coffee or a specific person to request the breakfast from . All could be remedied so I would not fault the staff who all tried their best .A fabulous break away

Loved the location of the property

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A very welcoming staff at the front desk and in the breakfast room. The breakfast is amazing, catering to everybody’s tastes. You can be ‘healthy’ or indulge in decadent delicious sweets. So much to choose from.

The building and location were beautiful and the amenities were wonderful.

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Perfect location for a first visit to Porto. Hotel was immaculate.

The only slight criticism is that the restaurant (Rib) is quite pricey.

Highly recommend this hotel! Everything was great — from the charming location in the heart of Porto to the delicious breakfast. The staff were welcoming and helpful, especially during check-in and while assisting us with our luggage.

Unfortunately, we were there during a heavy storm, which wasn’t ideal — just bad timing. Also, since the hotel doesn’t have direct car access, it would be helpful if the staff pre-arranged access or support for drop-off and pick-up to make luggage handling smoother.

Location, staff, breakfast, bed were all great. When we arrived, were were offered an "upgrade" to a superior room which had an amazing view of the Luis I bridge (see photo). Francesca the guest manager was very helpful.

We booked a "superior" room. However, the upgraded room we were given had a substandard, dated shower (see photo). The tiny shower head didn't offer much more than a trickle which went hot and cold as it wasn't thermostatic. After the first morning we asked to be moved and all they showed us was another much smaller room with the same bathroom fitments - so we stayed where we were. We notice that pictures on the Pestana Vintage web site show that "superior" rooms have really good, smart, walk in showers (see the photo). We also met some other guests who said that their showers were really very good. We feel we were fobbed off when we asked to be moved. It seems that there was no real intention to offer us a room with a better shower. Maybe there's another explanation, but this is not the way I would expect a hotel of the caliber of the Pestana to treat its guests. To sum up we feel we were upgraded to an "inferior" room.

The location was excellent with a wonderful view from our bedroom. The staff were very helpful and welcoming on our arrival. We arrived early and were delighted that the hotel could accommodate this.

The steps down from the bedroom to the en-suite bathroom which we didn't know about before booking and so had to leave a light on in the bathroom to make sure we were safe during the night in case we needed to use the bathroom. The shower had no thermostatic control and at one point got excessively hot which was reported as we were concerned this was a health and safety risk. Although someone apparently looked at it, it happened again. The food at the restaurant on our first night was cold (steak and fries), it would help to serve on heated plates and to manage the service so it arrives to the table hot. Similarly, the breakfast hot buffet was not hot.

The location was great

Location, great river view from the room. Excellent breakfast. Helpful staff

Amazing location and helpful staff. With the upgrade for a balcony view on the river!

We loved that we were able to check in early and were also given an upgrade to a Riverview room. The checkin service was excellent. The buffet breakfast had so much variety and the dining room had a calm ambience. The experience of sitting on the terrace looking across the river was delightful. The location enabled us to easily reach many of the places we wanted to explore.

Nothing

The staff is AMAZING. Friendly and very helpful. The location is amazing, right on the water near the tavernas, etc. The people made our stay, and for that reason I would recommend it to a friend.

The hotel rooms feel a little worn. They were gracious to change our room to a more updated one but for a 5 star, they need just a bit more updating.

staff very friendly and keen to help and make us feel at home

Location, service, welcoming staff, great food

The windows of my bedroom looked out onto a pedestrian walkway, and passers-by sometimes peered into the room.

Everyone at the hotel was really friendly and accommodating! I want to especially call out Hugo, who worked at the breakfast buffet the morning we left. We were in a rush to catch and train and Hugo was amazing - he quickly got us to-go containers and helped us put together an amazing meal for the train. His quick actions and helpful nature was a stand out of the hotel and the experience.

The Location was amazing, this could not have been beaten especially as we had a balcony room at the front of the hotel overlooking the famous view.. Breakfast was amazing all you could eat with a wide range of food choices.. Pestano 50 year book gave great explanation of the growth of this family run business and its growth intp Porto.. some staff were exemplary in there assistance. Plenty to do in the area ,need at least 4 days stay to see things. Uber taxis are great and overall wonderful break away

I felt the onsite Rib restaurant was over priced though high quality meats were served. Lightning was an issue and customers were using mobile phone torches to read the menu and view the food, ambience was good but some other lighting necessary. Two staff let the team down over the week , one particularly slow waitress who will not survive summer pace and another housekeeper who was shocked when we came back to the room and was charging their phone on our chargers !

Just was a fantastic experience

Great breakfast everything was available and staff first class

Nothing to dislike

Location was perfect for Porto, on the river in the heart of the activity

The location is the best possible. The breakfast is of excellent quality and big variety. The personnel extremely helpful with everything. The last day our departure was very early in the morning and they gave us the breakfast in package for us to have something to eat with us.

We were met before our check-in time with a cup of espresso and a glass of Port. The staff kept our bags until the room was ready and then placed them in our room while we toured the city. The room was beautiful with a small balcony overlooking the river. The breakfast which was included was expansive and delicious. Highly recommend the Pestana for your stay in Porto.

nothing, maybe only that I could not stay longer.

Excellent location, very good breakfast and friendly staff

Large pillows

Perfectly located and the staff was superior. The breakfast buffet had a wide variety of foods that were all good. We will definitely go back.

The location was stunning, staff friendly and the breakfast amazing.

Location was great as it by the waterside and walkable to main attractions like the key churches, São Bento station and Livaria Lello. Breakfast had a wide spread, with hot food made to order and even wine and cheese! Most of all the staff were fantastic, most helpful and friendly. Made us feel like we are a part of the family. We ate dinner at Rib restaurant with great food and they even gave a discount and free cocktails!

The air-conditioning/heater was difficult to control. Perhaps it was winter and the cold came in. Wished we had a room facing the river though. Perhaps next time.

The location was incredible

Good selection attentive staff

Location, the breakfasts!, 3am when the crowds had long gone, the view.

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Location

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