Le Ryad Boutique Hotel, Marseille

Staff was kind

Our room and hotel smelled like smoke and was listed as non smoking. We had to leave over health concerns.

I recently stayed at this hotel and unfortunately found it to be quite disappointing. The price was not justified for the quality of the experience. The cleanliness of the room was below standard (the inside of the toilet looked horrible), and while some staff members were friendly, others lacked any sense of service orientation. The most concerning issue was discovering a mouse in our second-floor room. Despite notifying the staff, they were unable to locate it. We were offered a room change, but only for the next day since they were fully booked for the night. We were assured that a manager would be informed about the incident. However, when we checked out the next day, the staff member seemed completely unaware of what had happened. It felt like our concerns were dismissed, and we were subtly accused of fabricating the mouse sighting. We were even asked for photos, which was quite absurd as our first reaction was not to document the situation. Although the staff mentioned they would discuss the matter with the manager and would consider a refund if they found the mouse, we never heard from anyone again. Overall, the lack of communication, inadequate support during the night, and dismissive attitude towards our experience made for a very frustrating stay. I cannot recommend this hotel based on my experience.

Good location

Originally booked a room in the hotel and was warned there was no balcony so I paid extra to stay in the annex room - we wished we had been in the main hotel. We felt it wasn’t very good value for money, it was a little grubby, we were told we had a private garden when it was actually for everyone, extra charge for coffee pods in the room. Good location though and friendly people on reception.

Clean and handy location

If you like things slightly quirky, this is for you. Lovely garden for relaxing, generous, good value breakfast. Easy walking distance to the Vieux Port and Gare St Charles. Lovely clean white towels, unusual bathroom but with everything that you need. We enjoyed our balcony room (41) even though the climb was a bit challenging for Oldies like us, but if we can do it, you can do it!. Excellent value.

Fridge in the room was noisy and there was nothing in it. not even water. No hospitality tray. Stairs might be challenging for some.

Central location. Great staff.

84 steps to the 4th floor. But Marseille is all steps, so it's easy to take along.

Location staff extremely helpful

The bed was extremely comfortable, plus lovely and wide, and the pillows were gorgeous. I don't usually sleep well and slept beautifully. The breakfast was lovely and fresh. Location was great for central Marseille. We arrived on a carnival day and the harbour was buzzing, with a great atmosphere. The local people are very friendly.

Nothing, except a pick pocket in the old part of town, but we should have been more aware of our bag opening.

The staff were great; friendly and did their best. Bed was comfortable. Location was convenient.

The key to the room was inconvenient. Locking ourselves inside was uncomfortable and in emergency would be dangerous. The light timer in the entry was too short. There was thick dust in places (bottom shelf of closet). No coffee pod refills in the room. Noisy first floor. Window was only fresh air and exhaust from traffic was heavy in the room.

The hotel is very small (8 rooms) across 4 floors of a tall narrow building and the staff are very friendly and helpful. It is in a good location, a few yards from La Canbiere and 10 minutes walk from the Old Port. The street is a bit scruffy but is quiet and felt perfectly safe. Breakfast is served overlooking a small planted courtyard and consists of the usual French fare with the addition of Moroccan pancakes which are delicious with honey. The room was quite large with painted walls and a tiled floor and three shuttered windows.

The bath is not particularly easy to climb in and out of and the toilet is located in a separate room. The room was a bit scruffy, and could have been cleaner. There is no lift and visitors who have difficulty with stairs need to beware - your room might be up 4 flights of stairs!

Breakfast, room was very clean and had all we required, towels and linens were changed regularly. The man on reception for the majority of the time was very helpful. It’s near La Canabiere and very convenient for the vieux port and other sites.

We were given the ground floor room for our first night, which was dark, we felt unable to open the windows and generally felt uncomfortable , although the room itself had all we needed. We had been told we would move the following day, but the man on reception was very unwilling to do so, and only did do so after we persisted. The room on the fourth floor was clean and airy , quite small ( yes it was standard room, the photos show other more spacious rooms) not a good beginning, but we felt more comfortable as the week progressed. The communal areas could do with refurbishment, chipped paint may be the Moroccan style, but not necessarily so. It looked tired, plants outside the main door were dead. First impressions count. The patio garden was lovely, but again needed a bit of attention.

This room was so cool and a great chance from the typical French hotel. There was plenty of room for us in the space!

No curtain on our shower so water got everywhere. 😬😬😬

Small, friendly family run hotel in a quiet(ish) side street. Decent breakfast. Comfortable rooms but a lot of stairs to reach them.

Bath was in alcove off the main bathroom, with a low but wide, stone-topped parapet between them. This created an attractive appearance but was awkward when climbing into the bath and more so when climbing out when the bath was wet and slippery.

Location and the vintage mood

Stairs - no elevator - There is coffee mahcine inside room, first day there were coffe capsules, however the following days they didnt put anymore during the cleaning, we have to ask for and then they gave.

Nice location, a scruffy street but not at all threatening. Oddles of local character. Rooms very well sized.

Can't really think of anything.

I liked the location and style in general. It was a stylish hotel, but with old furniture and a bit dusted, old-fashioned. Photos are better on booking. Also, please be careful - prices on their website are much more low!

It was very cold and wet in the room (November) and no decision to warm up the room, no heater, nothing. Also, the room was a bit old, not really clean and in general they should do a renovation or at least buy new things - nice lamps, etc.

Comfortable clean room. Close to main city area, church, open market, resturants. Nice patio.

100 stairs, no lift. Difficult to bring larger suitcase up. As solo traveler I wasn’t comfortable being out at night.

The property was dated but clean. The room was spacious and comfortable. I felt the pictures overstated the property.

There was no elevator. The stairs were winding and difficult, especially for older travelers. The staff was very accommodating helping with the luggage, but we still had to climb the stairs to come in and out and go down to the courtyard area for breakfast. The shower was very difficult. It was a tub with a hand held fixture. There was no curtain so the bathroom got very wet. Again, not older traveler friendly. Probable the most difficult part of the hotel was the location. Ryad is located on a residential street. This was not an issue, but the discarded furniture and garbage from numerous buildings was! We had to walk past the same discarded debris everyday. It smelled so bad it was difficult to breath. It did not set a positive image for the hotel location. It was a very convenient location, with easy access by foot to transportation, the port and restaurants.

The Ryad Hotel was the only Booking.com hotel to change the the dates of out stay when my husband became suddenly ill! When we finally arrived the staff was accessible, friendly and helpful. There is a wonderful enclosed garden patio where we took breakfast.

There are piles of trash intermittently on the narrow street which I assume was a city maintenance problem.

The staff and breakfast were lovely.

Lots of floors for people with poor knees (not the hotels fault, more just to point out).

Close to Vieux Port

N/A

Great location within walking distance to trams and old port. Comfortable spacious room Staff always friendly and helpful

We asked for the simple express breakfast. All was fresh including freshly squeezed juice.

It could do with a facelift but it was still very charming and authentic

Everything breakfast could have been little bit more than what they serving and the internet was very bad. Other than that everything was great

Internet and breakfast

Great location. V quiet, 10/15 mins from station and the old port. Had a good room at the top of the hotel with a pretty balcony.

Was surprised that there wasnt any coffee or tea included as there was a coffee machine. The room was on the fourth floor with no lift, but knew that from the reviews.

The room we were in was spacious, there is a mini fridge for drinks. Excellent location, 10 minutes walk to Old Port and public transportation. Staff was very good but not all speak English. We had several issues upon check-in that were resolved. Word of advice - I have mobility problems and asked for room on 1st floor. In France the first floor is what is considered to be the 2nd floor in the US. The staff did everything possible and were able to juggle rooms among guests to put me on their "1st" floor which meant that I only had to walk up and. down one flight of stairs to get to street level. The staircases are long and winding because this is an old building. There is no elevator.

Room is "rustic". Needs a bit of updating. Need better window coverings. Shutters are old and almost impossible to close. Street is very narrow and male resident across the street could look right into our room, especially at night! He spent a lot of time at his window. Area is a little iffy but we had no problem. Also bathtub was very difficult for me to get in and out but that's my mobility problem.

It’s well located and the staff was nice.

The room was indeed small and the outside amenities - small garden - was not has nice like presented in the pictures.

The staff were friendly and extremely helpful and the superior double was lovely and roomy.

The lack of an elevator was my one regret!

Walkable to all the key attractions of marseille and staff were so very friendly. Beautiful courtyard, so refreshing on a hot day.

As expected

Lovley quiet courtyard and bright room, the stuff was incredibly kind and friendly. easy location for sightseeing.

The furniture and fitting were attractive. We liked the breakfast and the garden.

Climbing stairs.

The reception was friendly and it was relatively clean. The bed was very comfortable

The area Is a night mare. Really dirty and surely wouldn't venture out alone. The hotel has no lift and one of our rooms was on the forth floor.

Rooms are big and clean. have good light location is very convenient.

if you have big bags (like us) it can be trouble to get them up to your room as there is no lift. staff offer help though. we knew about the lift and we didn’t mind as we were put up on first floor.

We had walk up 8 flights to get to 4th floor. Great for fitness…

the staicase

We arrived after travelling for over 36 hours.... the room was spacious, quiet.... most importantly the bed was very comfortable.

The location was great and the bed was very comfortable!

The set up is a bit unusual, as this was a mezzanine bedroom. The coffee machine also did not work.

Very friendly and helpful staff, the concept of the hotel is interesting

It’s a bit older vs. pictures and overpriced

We enjoyed the style of the hotel and the friendliness of the staff

Staff are very friendly and helpful. In a very safe location , only 10 mins walk to the Port .

The stairs might be difficult if on the 4th floor

Good breakfast. Hotel is an art Gallery. Room decorated in Mauresque fashion, very pretty. High ceilings should be good when weather is hot, however in fall it is ok as the bedding is warm. Super nice garden. Centrally located, not far from Vieux Port and even closer from metro station Noailles. Close to Cours Julien with its numerous terraces and bars.

Breakfast options a bit complicated. Some noise in the street some times (people shouting). Difficult to find more negative things!

Great location, central to the city. Spacious rooms, cute Moroccan theme decor, nice courtyard at back, friendly staff.

The temperature in the lobby is way too hot, not air conditioned (we went in October: 14-22°C outside). There are no lifts, which makes it difficult to carry luggage up the stairs, especially with no help from staff. Water pressure in shower in abysmal.

The hotel is charming, centrally located (perfect location for us, given our evening engagement), and the people were very helpful. Breakfast in the garden was delightful.

The bed is soft, and it ought to be indicated in the initial information that there is no elevator.

The rooms are spacious and clean. The host is friendly and of sound recommendations about the city. Lovely garden.

The location though near the Vieux Port and a few steps from the Cannebiere is convenient however its surroundings is not so welcoming.

central location, very charming - not luxe but perfectly clean and very well managed, welcoming staff and delicious breakfast - very good value for family stay

bathroom sink blocked up very quickly - noisy neighbours arguing in the small hours - 3rd floor walk up difficult for someone with restricted mobility so check that before booking

Hotel with soul, perfect breakfast, great location (near the train station, near the old port, lovely quartier). Extremely friendly and loveable staff.

Well, our daughter was a bit disappointed that her alcove was forgotten after daily cleaning, but no big deal.

The room is central, the atmosphere is cozy, and the hosts are excellent offering essential tips that make you enjoy the city more than a local and less that a tourist. I would say it was one of the best host-experience I recently had...

Value for money is poor. This is not a problem of the specific property, France is known for overpriced hotels, but some things can improve. The room is more shabby than it looks in the photos and for >100 euros per night I think I would at least deserve a proper mattress (it was too soft and definitely not flat). Like most of the city, the street in front is dirty and there are even some strange people around (prostitutes?) which is also part of the Marseille vibe, but don't justify the price. It's like paying a good BnB like a 5 star hotel.

Spacious room with a great sized terrace. Lovely breakfast in their secret garden.

The garden is lovely. A very relaxing space. Breakfast was superb. The staff were really helpful. In particular, Mohammad & Dils (I may have spelled that incorrectly). They are so welcoming and helpful.

We had the ground floor room at the end of the garden and to be honest it was a little too small for us. It is divided into two floors and one of us ended sleeping in the sofa bed downstairs.

The staff was so sweet, offering us coffee and a nice chat in the back garden. Location is pretty central, walking distance to many places.

The room we stayed had some noise coming up from the street at nights, so if you are a light sleeper, could be a problem.

great host room had lots of good space great location

outside road is a bit scruffy though not too much of an issue for me