Cavalieri Waldorf Astoria Hotel, Rome

Every staff member was above and beyond lovely and helpful. We were stunned with an amazing upgrade when we checked in - for a bday celebration. Totally amazing.

Property is gorgeous and amenities are fantastic. Rooms are opulent

Location is very tucked away from main town. We knew that going in but it felt further then we expected

Also the rooms had a bit of a musty smell to them

The views of Rome were truly spectacular. Sitting at the pool looking out over town breath taking

Ok you can’t really walk to town when it’s hot but an uber is like 15 euro

Great facilities including pool, gym, and kids club. Location slightly out from centre, however felt nice to leave the busy centre each day. All the team were great

The price of food and drinks was punchy

Beautiful, elegant luxury hotel. Especially beautiful outdoor pool area for a hotel in a city.

Nothing.

Amazing staff and service

The rooms needed to be renovated

Exceptional customer care and attention to every detail. One of the best properties I’ve stayed in.

Surrounded by greenery like a park, we were able to enjoy fresh air and spend time comfortably on sunbeds by the outdoor pool without any crowds. The staff were friendly, the facilities were clean, and we ate well and relaxed at the restaurant, bar, and other amenities.

There was almost no information available about hotel facilities. There were no instruction materials or guides in the room. I had no idea when or where breakfast was served, when the spa and swimming pool were open, where the park walking trails were located, or what the restaurant menu offered—none of this was provided. I eventually found some information through a pop-up info panel on Google Maps, but before that, neither the hotel website nor the room itself offered any guidance, which was quite frustrating. Am I supposed to call the front desk every time I need basic information? That shouldn’t be the case. The hotel needs to improve by either clearly posting all relevant information on the website or providing a printed guidebook in the room.

Transportation options outside the hotel are extremely limited, with taxis being the only available option. The nearest bus stop is about a 10-minute walk away, and there are no supermarkets nearby. Everything has to be taken care of within the hotel premises.

The massage therapist was too old and was not able to perform the massage properly.

Nothing to add.

We have booked imperial room (not a city view room), and without in advance nor on arrival notification we have got connecting room where other guests (normal guests) have stayed.

We strongly believe that hotel should have warned us about connecting room and this option, but this was not a case - same has been shared on check-out and without notable respons, not worth to share even. As we have stayed in hotel previously (in 2016), we have noticed quality of breakfast ingredients has dropped down and hence this is not in range of 5stars hotel.

Summary: we are not going to consider this hotel in the future.

Quiet

The stuff need to be trained to communicate with international guests

Great Location outside of Rome; huge Pool which unfortunately closes early (17:00 in May);

Spa (Sauna) is not included in high price??? Not all dishes are included breakfast price??? Pool closes too early (17:00 in May)?

it’s friendliness and professionalism

we liked all

A tranquil escape just moments away from the Vatican/ city center.

Nothing

Great pool (outside was opened on our last day) and excellent staff, they were so kind and friendly to our children they made us feel at home. Special mention to Marco the doorman who was exceptional.

The definition of the perfect stay! The staff are AMAZING! Very positive energy and helpful. Haytham was so great and professional. I will never forget this place ever

Everything was amazing.

Everything

Nothing

The staff was incredibly friendly and helpful. The facilities were also very nice, and the cleanliness was top-notch.

The hotel isn’t the best place to explore central Rome, but they do offer a shuttle that goes to and from the center several times a day. The food in the room service was really good, but there was an 8€ charge for each delivery.

Great service and faciities

Charging of an electric car is quite a hustle. I used the valet parking, but had to personally go there to activate the charging, unsuccessfully as the application is not self explanatory and there was nobody to provide any help.
You should definitely reconsider how charging is organized as it is in stark contrast with the rest of a wonderful experience.

The staff are exceptional and the hotel is a piece of art in itself. Loved it there and can’t won’t stay anywhere else in Rome.

The hotel is very beautiful, with nice decorations, spacious room, comfortable linen. The only thing is that the rooms and the whole common areas of the hotel were very cold, seem like the heating was off or not always working. On the ground floor, they had nice atmosphere with live music, but it was also very cold, didn’t feel cozy to stay and relax with the music and a drink.
The good thing about this hotel is that they have this complimentary food service during the day, so if you feel you need snacks you can have it with a nice view.
The room dining needs to improve, the food is too simple and overpriced, nothing special, a simple one slice of ham and 1 slice of cheese toast was 21 euro, was so sad, I was expecting a bit better food.
The spa was average in my opinion, there was external guest also coming. Staff was rude. Need to improve this area, few maintenance needed.
The bathroom was good illumination, nice decorated. Unfortunately the water was a bit clogged in our bathroom and it was very smelly when we’ve arrived. Would be nice if they would clean a bit better or add some fresh perfume. The showers were good, but the glass box needs to be longer to prevent to flood, every time we would shower the water spilled out leaving the bathroom completely wet.
They need to do some small maintenance to improve.

Breakfast was really upsetting, I was really expecting an “imperial breakfast” as they describe it. Unfortunately not too many options and small simple a la carte. Definitely I had much better breakfast in other hotels. They need to offer toasts options, like avocado toast, different types of eggs fresh, made in time, there was no pancakes, healthy options either. Was more like overall pastries, boiled egg and omelette. I didn’t see the worth so I left. Also the corridors and hall were alsways super cold in winter. The heaters were not on maybe, I saw some hk cleaning some rooms and the balconies were open making the cold air enter to the corridors. There was constructions and a lot of noise in our room, we could basically hear all conversations from our room. Staff were arrogant in restaurant and spa. I had difficulty to communicate with them, most of the staff don’t speak English well enough. The location was pretty far from the city

The hotel is truly beautiful with an amazing reception area, fantastic restaurants and unparalleled views of Rome.

The hotel has a stunning adult swimming pool but my experience was ruined by kids who were screaming, throwing toys all over the pool and jumping on swimmers. It was impossible to have a quiet relaxing swim as kids occupied the adult pool (there is a beautiful kids swimming pool that was always empty as all kids were in the adult pool). One child went to the loo right next to the stairs to the swimming pool in front of everyone - no one has said anything. The child then just jumped into the water. The hotel is very expensive so I have reasonable expectations not to swim in a pool where people go to the loo.

Front Desk Staff - Anna and Julio were amazing in assisting with all the details and extremely helpful.
Imperial Lounge - All staff made us feel like family and it was memorable and comfortable.
Spa and Sauna - Really private and relaxing full facility with Roman Spa.

Although we had a room with Imperial Club Lounge access, the icing on the cake would have been a room with a view of Rome skyline without the Pylon that looks horrid with city view.
The Jacuzzi was warm would have preferred more warmth - though the sauna helped with that.

Beautiful hotel and wonderful staff

It’s quite far out of Rome

The amnesties, restaurant and staff were all amazing.

The location is a bit far away from the city center, but it is a beautiful location and view.

Luxurious clean great staff

It’s a bit far from city center. I suggest the shuttle has more stops for comfort of guests

Staff were simply the best. Location wise the fact that it was a little away from three city was the best thing about it. Not to forget that great views of Rome City.

The hotel looks a little dated. This may appeal for those who have a taste for the nostalgic. I wish they had a games room which had ping pong or billiards as they have a lot of area in the level where the business centre is. This will allow one to spend time from activity apart from pool and Spa.

the hotel is magnificent, top class hotel in all aspects.... will recommend it

like it all