Hotel The Lumen, Dallas

The location is nice if your kid goes to SMU.

The "suite" that I paid for had wet carpet the entire stay and resembled a Soviet era prison. This place needs some serious work.

It is run down, I’ve stayed in other rooms that were more kept up. It is an updated old hotel and the room we stayed in felt old and not very kept up. It needed some more renovations. In the past I’ve stayed in rooms that were more in keeping with th Kimpton brand, the company that used to own it.

The location was good, but difficult to get directly to. The design of the hotel was very calming.

The signage and directions in the halls is VERY poor. I lost count how many times I couldn’t find our room. The staff is very young and poorly trained. Basic things at check in, like remembering to give me a card key or where to find the elevators seemed to elude them. When requesting to speak to a higher up, the blank stare response was all the answer received.

Everything

N/A

Across the street from SMU. Friendly staff. Small hotel vibe.

The A/C unit in my room had only one fixed vent that is directly above the bed. When the A/C is running, very cold air blows directly into your face while you lie in bed. You can either turn the unit off or cover your head in the blankets. Also, my room must have been in the smoking section as I could smell the odor of tobacco smoke while I stayed. The smoke smell was especially pungent in the corridor outside of my room. I was there only one night, otherwise, I would have asked for another room. I checked out at sunrise just to get out.

right across the road from SMU

pancakes on menu weren’t available

Air conditioning was like a train running through ur room

The air conditioning was too loud

The location was great

miss-informed about services at check in. No safe in room until requested. poor room servicing, had to chase replacement coffee, milk, sugar, and no tea. hotel information on in-room TV stated bar/ restaurant open until 23:00 seven days a week but we were turned away at 21:03 on Sunday and informed by front desk that there had been a change in policy. still people enjoying the bar 20 mins later when I went to front desk to complain. restaurant not available for hotel guests on Sunday as private party had booked it. overall very, very disappointed with the stay. will not repeat.

coffee in the room would gag a goat and they charged $30 parking when i didn’t park there.

close to smu. clean.

every time I left my room I got locked out and had to go to the front desk for a new key. I booked this hotel because of its proximity to SMU and because it had a restaurant on site. The restaurant was closed for a private event on one of the nights. when I asked the front desk about a restaurant that was close by because it was dark and I was walking they recommended snacks at 7-11.

Clean

All good

staff:)

valet only

ambience, decor, customer service for top notch.

it was perfect.

Hotel was good, staff was friendly, it was clean. I would recommend anyone stopping here to go to the bar. Staff were always happy to serve and loved a good conversation with you.

I can’t really comment as I was only here for one night as a stop over.

the restaurant was about the only tolerable thing.

this website does not state that if you select a room with a balcony you will be given a room with a door leading outside to a rail. no way to get outside. plus my room was a handicapped room even tho they tried to tell me it wasn’t. definitely changed my reservation and stayed somewhere else the next day. btw valet drivers need a driving lesson cause the way he drove one persons car i would of cursed him out for doing that in my car

very nice

not sure if room had been cleaned

The staff was wonderful. Especially the front desk and valet.

There was too many downsides to overlook to find anything we actually liked about our stay.

1. Valet is NOT OPTIONAL. You will be required to valet your car and pay $30 a night to do so. This hotel listing is very deceiving and makes valet sound optional. There is no other parking options. 2. Rooms are NOT cleaned properly. After pulling back out sheets we found A FRUIT SNACK in the bed, meaning the sheets were not cleaned or switched. Absolutely unacceptable! 3. Down stairs tavern is very overpriced. 4. We got charged for two $5 bottles of water from the room that we did not touch! 5. The elevator did not work the entire time we were there. 6. This place is supposedly an “updated motel” claiming to be luxurious. It isn’t. It’s scummy and the walls are thing.

No elevator in service & room was on 4th floor When I called about 5 pm about late arrival I was not informed that the only elevator was out of service and had been for several days Floor in shower very slick No trash can in bedroom

Guss at the front desk was super nice, we appreciated his inviting attitude, the valet workers were super nice as well.

The lady that initially checked us in was very unpleasant and seemed annoyed. The staff at the Front Room Tavern seemed unhappy with their jobs.

Loved the location. Staff was awesome, very attentive.

Ac in room was loud. This was fixed by some rigging on our part. Noticed some sugar ants during our stay....kind of annoying but the weather was probably to blame.

really nice property. it was clean and we felt safe. would totally recommend.

A lot of noise in the room, not coming from my AC but another loud motor somewhere in the building. Asked several times but nothing was done about it. I also had a few ants, one was on my back during the night.

friendliness of staff

cleanliness. housekeeping gave me dirty towels and room was dirty

I like the fact that it’s close to SMU campus, but that’s about it.

Very tired property. Used to be a lot nicer before The Graduate chain took over. Everything was run down — shower tile mildewed and chipped, no real amenities to speak of, very small gym didn’t even have a water station or towels, even the umbrella they lent me was broken! I don’t know, it used to be a nice hotel. Staff is nice but I hardly interacted with them. It’s expensive for what they offer.