Hotel ZaZa Museum District, Houston

Always loved ZAZA. It’s such a relaxing and romantic place!

Comfortable bed and linens. Quiet and large room. View of treetops out the windows was beautiful. Shower-- great water pressure.

The public spaces in the hotel were dark. There were no trashcans in the lobby or in the area around the valet. The bathroom did not have enough hooks for towels.

Friendly and professional, all your staff went above and beyond to make our stay so enjoyable! Thank you for the complimentary shuttle, which even took us to our son's home (within the magical 3 -mile radius!). That was a surprise for me..The "butler's pantry" coffee, tea and biscotti served each morning were very much appreciated.
Our view from our balcony was breathtaking!
Our scrumptious breakfasts served in your beautiful restaurant started each day wonderfully, and though we did not get an opportunity to enjoy your inviting outdoor pool we plan to do so when we return!

Unfortunately our return to the hotel by shuttle on a Saturday night was not available due to the late busy hour..But certainly understandable.

The artwork. So eclectic. Unique shape of the building. Nice to stay somewhere that is not all right angles. Great shower. The valet team was so kind and pleasant.

I wish the beds in the double rooms were queens. Pillows were too long to fit side by side and sharing the bed was very cozy.

Clean and unique

Nothing

The location was an A+. Many museums and eating locations within walking distance. Rode the train to the NRG Center for a concert!

The room was small for 3 people. Would have preferred queen beds (which is what I expected).

Proximity to MFAH, unique decor, complimentary shuttle, very well accommodating & friendly staff.

Restaurant menu.

The location was excellent—very convenient for getting around the city. It made exploring local attractions, restaurants, and shops easy and enjoyable. Would definitely recommend for anyone looking to stay in a central spot.

While the hotel had a pleasant atmosphere and decent amenities, I was disappointed by a few key issues that significantly affected my stay. One of the house rules stated that no outside food or drinks were allowed, which I found to be quite unreasonable — especially as someone with diabetes. I follow a strict diet due to medical needs. Being told I could only purchase food on-site was frustrating and felt inconsiderate.

Additionally, the lack of a standard refrigerator in the room was a serious concern. I was traveling with medication that needed refrigeration, and my only option was to store it in the mini bar. Since many mini bars use sensors to detect item movement, I was uneasy about being mistakenly charged — not to mention the stress of hoping my medication stayed at the proper temperature.

I understand hotels have policies in place, but I believe more flexibility and accommodation should be given to guests with medical conditions. Unfortunately, these oversights made my stay more stressful than it should have been.

I specifically chose Hotel ZaZa Museum District for its proximity to the Huston Fine Art Museum; quiet room with a great west view; comfy bed; delightful patio dining even though it was 95 degrees!

Nothing I can think of.

Love the view from the balcony rooms. Love the cozy robes and slippers. Love the art and cool vibe of the whole place.

The pool should be open longer (earlier and later) and provide bar service longer.

Staff, location, fitness center, pool

Parking fee was a daily $59 plus $5 sales tax. No other parking options.

The food was excellent. The service was great.

Need a bit more lighting in the room.

I love the kindness of the staff and the view from the room.

A little dated

Unique decor, excellent staff, and the convenience of 1) the nice restaurant on site; and 2) access to the Houston Museum of Fine Arts just down the street. We had a one-night stop-over in Houston after an international flight, and our pleasant stay was a great plus. Our balcony had a nice view of the park and city skyline, too!

Nothing important

Took a birthday weekend to Houston to enjoy the museums. The Fine Arts Museum is literally right across the street, and the Natural Science Museum is 2 blocks away. The Zoo is a lovely 20 minute walk across the park. We booked one of the Petit rooms and were stunned at the size compared to that cited on the website. It seemed a lot bigger, but perhaps the mirror wall gave that illusion. This room had great view of pool. Overall quirky vibe is similar to properties we have visited in London, Barcelona, Milan and others. Similar to such European hotels, there is no coffee maker in room, but instead there is an included coffee/tea service down the hall. Plenty of USB offered in room for charging. We had the opportunity to take advantage of the included shuttle service as we had a dinner that was within the 3 mile radius. We also were able to enjoy the afternoon wine and snack reception a couple of times. Dined at Monarch for breakfast once. Menu prices look a little high, until we received the substantial portions of great quality. Entire staff was excellent. I would say we will definitely recommend the Zaza, but we already have, and that person took her daughter on a similar weekend trip.

The hotel offered me nothing to complain about. One note about Houston transportation is the tram stop is one block away, however the ticket machines on the platforms didn't work for us. Neither with CC nor Cash.

Beautiful property. So many extra touches that made it a memorable stay.

Great location. Good food and friendly staff.

Would love to have had breakfast included.

It was fun
Well run
Beautiful location

Room and beds were great!

Would like to have had coffee in the room.

Room size, location, room service

We loved the location of the hotel. It was right by the museums and public transportation. The staff made the experience amazing! We’d love to give a special shoutout to Bethany at Monarch! She was incredibly kind and warm towards us, gave amazing recommendations on food and drinks and was one of the highlights of our stay. Thank you for having us!

The staff's attention to your needs is excellent. The room was very clean and comfortable. I liked that each floor had a coffee/tea service from 6 to 10am. This may seem trivial but important for me that the water in the shower was high volume and well heated.

N/A

The staff was amazing and the location was perfect for access to the museums

Nothing

Located in the heart of the museum district. About one mile from Rice Village. Not in a busy downtown location. Lots of little extras, cookies, granola bars, iced tea in the lobby.

Would have liked to have a concierge in the lobby. The front desk folks were friendly, but many didn’t know the area well and were at a loss to help guests who didn’t know the area.

Lobby was clean and well decorated. The room was beautiful. Bed was soft.

Nothing

For our stay, all went very well.

Not a good question. All went well.

Coffee, cookies, the rooms comfort

Location, hotel design, restaurant experience

Fantastic, friendly service from every person on staff. Complimentary fruit plate our first evening. Excellent restaurant with huge breakfast omelets. It was a joy to stay here. Could walk across the street to the art museum.

Valet parking was $59 per day, which felt a bit high. Free in and out, though, and quick retrieval.

Loved all the extras-cookies, tea sandwiches, morning fruit, turn down service, energy bars and free local transportation!

Very expensive but somewhat competitive with hotels in the area. Coffee is available on each floor between 6-10. Wish it were available all day. Coffee was excellent.