Mandarin Oriental Hotel, Kuala Lumpur

Located at the foot of the Petronas Twin Towers and the large KLCC park and Mall, the MO is well located. The hotel is impressive with truly beautiful common areas, lounges, restaurants and foyer. The infinity pool is great with plenty of seating and a nice pool restaurant. The breakfast buffet was great with a fabulous range of international cuisine.

The bedrooms are old fashioned, tired and a bit shabby, in dire need of a renovation. I would not describe them as 5* at all. We had a cockroach in one of our bathrooms when we arrived, which wasn’t a great first impression! The staff were sweet but by the pool they were very slow to top up water, bring over drinks etc…. The breakfast dining space isn’t sufficient for a hotel of that size, so felt crowded and cramped.

Central location, right next to the Petronas Towers. Excellent services and very friendly and attentive staff. Beautiful, spacious panoramic pool and spa equipped with all the amenities. Spacious suite, panoramic view and very comfortable bed

It certainly needs a reform... even if it is historically dated.

Breakfast was sensational. Indian, Chinese and European tastes catered for with excellent service. There was a queue to be seated if you hit the rush-hour but it didn't detract.

Our only negative was that we were charged in error for extra costs that wasn't corrected until 6-7 days after we had checked out.

Best location. Right next to the Suria KLCC mall

Bathroom was a bit small and pool area felt a bit dated.

We loved the warm welcome and luxurious decor

The location was perfect. Services and staff were excellent.

The gym could have been a bit better

Location , ambience,

Location of property, room are very clean and tidy are very good. Breakfast are good, many variety. Should provide more traditional malay kueh.

Nothing

Beautiful decor and spacious room and bathroom. Many tasty breakfast options, well-located next to the iconic Twin Towers and easy downtown access to malls etc. The staff were super attentive and helpful as well. The spa was lovely as well as the gym!

Everything was good!

Excellent location Extensive Club lounge offer Luxury room Majority of staff gave first class service

Club lounge dress code inconsistent- handled badly by a member of staff

The property is a combination between traditional and modern .

It needs update in electronics

Perfect

Location

Your breakfast to bad, not worth it with your price, TQ.

Wonderful decor and facilities. Staff were excellent, very confident and helpful.

Nothing

I cannot complement the service enough! Staff were extremely friendly and helpful; they provided suggestions such as activities and restaurants. View of the Petronas towers was amazing too.

Nothing

All things wos good, But for me to exspencive to stay to long

Fantastic view from the room

Queued for breakfast

Immaculate. Wonderful staff. Incredibly comfortable bed - I had the best sleeps ever. Beautiful pool and poolside service perfect

Nothing

pool

breakfast too crowded

Perfect location, excellent staff, great pool, perfect breakfast.

The location was phenomenal, the staff were polite and professional. Mr Ryan who checked us in was outstanding.

“Excellent service! The room was wonderful, and the lounge was a delightful bonus — a great place to feel fancy while pretending I don’t check my emails every 5 minutes. The bed was so comfortable it practically held me hostage. All in all, one of the better places to stay in KL — and trust me, I’ve tested a few!

No long mirror in the suite, not a fan of the amenities

Extremely helpful and courteous staff

This hotel is superb. Excellent location, excellent staff, excellent food, excellent service.

Fabulous hotel in the center of Kuala Lumpur, just a few steps from the Petronas Twin Towers and the KLCC park, and many restaurants

Excellent location to conference centre, local mosque and shopping area. Staff were exceptionally helpful and welcoming. Highly recommend.

Excellent location on the KLCC square, in front of the Petronas twin towers. (room with view of the towers cost more). Very elegant, stylish, in line with the Mandarin brand. Exceptional standards of service. Beautiful, spacious room and bathroom

The hotel was extremely busy, with overwhelming security presence, as it was hosting ASEAN meetings during our stay. We would have appreciated been informed in advance.

People are very nice smily helpful

None

We loved the hotel!!! Everything was great!

liked the aspect from the pool area overlooking KLCC, convenient locations to Petronia shops and restaurants , breakfast was excellent quality 10/10, excellent variety catering for all diets and tastes, gym was excellent 10/10, gym staff were super friendly, pool area excellent, pool staff were super friendly, excellent and professional service from Sajedul. He was attentive, smiling, respectful and a pleasure to deal with. Everything and all staff from front porters, reservations, concierge, housekeeping, etc...were 10/10

nothing

Grand and convenient

None

The location is perfect, the staff is super kind and very helpful. The facilities are great. The atmosphere and decoration are very nice.

Though the first room we had was a bit dirty especially the shower.

Amazing experience. This is my second time at Mandarin KL and will definetely return. It has the perfect location, a few meters from Suria KLCC and the Petronas towers. The staff are amazing, always smiling and willing to go the extra mile for their guests. And the pillows! Oh, those pillows are the best in the world! I wish i could buy them.

Nothing.

fantastic place to stay in downtown KL! very relaxing with tip top facilities, has covered walkway all the way to Bukit Bintang, gym is very well equipped, and great infinity swimming pool. my wife liked the 75min free yoga class by a professional teacher. breakfast was very good, though limited spread compared to other high end hotels. we stayed on 28th floor, with a great view of the city.

breakfast spread was limited and the space was very cramped. they should have more spacing between guests tables at breakfast.

I really enjoyed my stay here. The hotel is very comfortable and the location is super convenient, just a short walk to the shopping mall. The breakfast was excellent with a good variety of options, and the view from my room was amazing. Perfect for both relaxing and exploring the area

Clean and friendly

No

I only stayed one night but the hotel far exceeded by expectations. It is truly a magnificent building with incredible amenities and the staff were fabulously helpful, see pic of Hafiz below.

Nothing

This is my 6th time here and everything is the same as before.

Property location are very good, right at the city center next to KLCC. Room space are ok and very clean. Should provide more bottles of drinking water. Breakfast are very good and so much varieties but the area is a little bit too cramp in my opinion.

Noting

Have just try the pool fod, wos realy nice, And a nice gym and massasje,

For me some people are to frendly so it can be to much, But its not a negtive thing,

Location is excellent, the staff were all so helpful. 1 trainee was a bit slow but his senior came to help. I love the beds, pillows and bathroom, lifts were quick too.

I expected more at the breakfast buffet. Not worth the price. The teh tarik was below average and a tad too sweet for my liking, plates were gone in just minutes, not enough for peak season and they were still wet from the kitchen, had to wipe dry on our own. The omelette was also average, roti canai wasnt made fresh but i understand understaffed n time constraint. But for THAT price, it was not worth it. Not 5 star material.

Everything was great about this hotel. The hospitality of the staffs, the environment, the location which is close to Suria KLCC and the rooms. Thanks to Ms Shalini for assisting us in check in and.check out smoothly. Breakfast was good as well.

- Amazing ambience - Super clean rooms - Great location

- Breakfast buffet spread can improve

Service is excellent and location is super.

Breakfast queue and wait was a little too long.

Everything.

Nothing

Friendly staff. Good location. Good breakfast. Room was always clean and neat. Everything is good and excellent.

Nothing. Everything is good and perfect.

Everything. Service, rooms, food, gym, spa and the pool!

None!

Location, staffs and breakfast choices

N.A.

Probably the most value for money Mandarin Oriental in the world

The rooms were spacious, cozy and the view on the klcc was breathtaking. The staff were very responsive, respectful and friendly. The access to klcc was shorter then we thought.

None for now