Zero 1 Hotel, Montreal

Location is good.

There was no recycling bin in the room

Good location

Parking at check in was not available.

room size is good. Location is easy to access.

It has no private parking slot in Hotel.

The location was wonderful, staff was always very pleasant.

The parking situation downtown, but that is more of a city infrastructure problem and not really in control of the hotel.

It’s comfortable and great value

We’ve stayed there several times now and are generally happy. However, every time we call we wait 15-20 min and no one ever answers the phone. Whether it be to manage our booking, arranging valet parking, or pick up our luggage. We can never reach anyone. It’s to the point we now just assume they won’t ever pick up.

Loft worth the upgrade

Staff were just average. Not really welcoming and seemed overwhelmed

Well equipped and stylish room

Parking is a challenge and expensive

Location is very convenient, just a few blocks away from the historic center. Rooms are clean, comfortable, equiped with a mini fridge, a sink and a microwave, and with plenty of space.

Breakfast is very poor - and it is definitely not worth the price. Also, the staff could be better trained, as when I arrived I asked about breakfast hours, and was told that it started everyday at 7:30 am. Then, I learned that on weekdays it actually starts at 7, and on a Saturday morning I discovered that on the weekends it is only after 8... I learned this in the worst possible way, because I had a professional meeting early in the morning, and so I had to go on an empty stomach. Also, the check-in process took longer than necessary.

It is modern, clean and well located

It is not well insulated. My room was next to the elevator and I could hear it every time it would go up and down. Also the piping was also loud

Centrally located. Nice rooms and facilities.

N/A

Modern property with updated interior. Rooms have fridge, microwave, coffee maker.

Asked a guy at reception about local area but seems he is new to Montreal and couldn’t suggest us anything… staff could be more educated about Montreal

Location is great, clean.

No continental breakfast, gym is too small.

The room was great (loft on 12th floor). No plugs next to the bed and no bed side lamps so that was a little inconvenient. Nice view, clean space and beautiful. We also love the location! Walking distance to old Montreal, Place des Arts, and many other amenities.

No bathroom on the first floor.

modern design and spacious room

the room maintenance needs to be improved, a few worn out details. also the tv needs to be by the bed not by entrance

Localisation. Confort. Modernité.

Ménage sommaire.

Shower didn't always have hot water and pressure was very low

Unusual to have kitchenette with no utensils, not even a coffee stir stick

The hotel is very friendly. The service at the reception is top notch and the restaurant is professional :) I would like to warmly greet the Frenchman from the reception and the bartender who cares about the health of customers :)

Unfortunately, the cleaning service doesn't try hard sometimes...

The room was very nice and the bed was very comfortable.

The breakfast is quite expensive and not as nice as it should be for that price.

Great location, very comfortable bed & room temperature, nice view.

Long waits for the elevator, mirrors in the shower & right by the toilet were an odd design choice. The shower also could have used a curtain, water splashed everywhere.

The room itself was very spacious, well-laid out and super comfortable. The location was excellent.

The toilet did not work properly ever. It would not flush properly and so nothing would actually go down with a flush. I asked for a toilet plunger which they brought up right away. The kind lady offered to do it but I declined and did it myself but after an hour of plunging, it still did not flush properly. It was very late at night at this point and so I didn't call again as I was checking out the next morning but toilets should really be in proper working order before giving a hotel customer a room.

They upgraded our room to a studio, it was one of the best stays we have ever had. Studios are spacious and have all the facilities you can think about. We could even stay for months in this wonderful room. Location was good. Staff were great.

Windows are a bit small.

Very clean. Spacious room with tons of room to stretch out. Comfy beds. Very nice staff. Excellent location. Bathroom was a little weird and towels a bit rough.

Water pressure in toilet system doesn't work great. Hotel seemed to know this was a sporadic problem. When we spoke to the desk they were aware this happens sometimes. Needed a maintenance request. Shower set up was workable but a bit weird. Literally nowhere at all to put your toiletries except on the floor of the shower.

Pros: nice room setup (loved the second sink), great view from our room, decent gym, spacious lobby with comfortable seating, comfortable beds, pleasant staff

The biggest con by far was that the valet took FOREVER! There is no pull-off area and no valet person standing around waiting outside so the area where you are supposed to leave your car is unclear. The front desk guy told us to park it in the 15-minute waiting zone so we did, but our car was still there when we came back from dinner nearly 2 hours later. They blamed being short-staffed and operating from a new, farther parking garage and that's understandable, but we were worried about our car getting towed in a foreign country. Then, when we were checking out at 10am, we were asked when we would like our car to be retrieved. We said 11, but when we got back from breakfast it was not ready until almost 11:45. Since we were in a rush, we politely asked if it was possible to get our keys back and just retrieve it from wherever it was parked ourselves. So all of these hassles and we were paying $30/night extra for parking. However, we were told that we would not have access to the garage they use. Other, smaller cons include the fact that our room (1209) was near the elevator and we could hear it whirring when it was very quiet (like in the dead of night), and that the water pressure was poor.

Best location for all our interested locales. Friendly staff. Good suggestions. Need more support for check-ins at 4, it seems.

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