CitizenM Times Square, New York

Social spaces

Bed by wall so had to climb over. No tea and coffee facilities in the bedrooms

Staff is very nice, the hotel looks very nice, I love the wallcoverings that they use in the hallways and the elevators. The rooms are very comfy and offer exactly what you need. Nice rooftop bar to relax, very nice athmosphere downstairs in the "living room/lobby" and also space to work in the Mezzanine. You are also right in the middle of midtown, 2 minutes walk from Times Square, and right next to a subway station. And you can even go for a run in Central park. Loved everything of it.

Allthough I still really like the interior design of CitizenM, it has also not changed too much for a couple of years now. Even though I think it's still ok, it might be time to think of remodelling/upgrading it a bit. (iPad that are used in the rooms are ancient and starting to get pretty slow for instance).

Everything

The elevator. Waiting so loooong each time to go back to my room.

An excellent hotel in the heart of Times Square, easy to walk to a lot of the main attractions with the subway nearby for anything further. Lovely pod style rooms that have everything you need and are very clean, perfect for a couple of single person. The staff are incredibly friendly and helpful. A great spread for breakfast without there being too much that it's hard to choose, nice barista coffee included. We would definitely stay there again and recommend 100% definitely.

Cool

Fantastic

Location, cleanliness, breakfast.

Bed hard to get in and out of.

Great spot. Rooms compact but totally functional. Staff overwhelmingly helpful. Breakfast - good range, tasty food.

Absolutely perfect hotel for a solo traveler

Nothing

It was a convenient location. It had nice community areas to utilise.

The rooms were tiny, but we get that when you're in the big apple. The bathroom meant you had to have a close relationship with your mate.

Great location and no nonsense rooms which are great if you’re out and about all day. Bed was very comfortable, rooftop bar was beautiful and the staff were very friendly and helpful. I needed a late check out and they offered an extra hour complimentary or an extra 3 hours for a fee, which I gladly paid. They also stored our luggage for us until we were ready to head out of the city which was a life saver.

One of the elevators was out of order so it took a bit longer to get up and down the building. I didn’t really mind, but a few times I had to press the button again as it would cancel coming to my floor after a few minutes.

Facilities Staff helpful Location

Nothing

Comfortable bed. Location right near Times Square

Breakfast was okay (eggs were bland and watery….the kind they box and pour). No wash cloths. Shower water ran out the shower stall.

We had a wonderful stay at this hotel! What really stood out was their flexibility and exceptional customer service. Due to a major accident at the airport, we had to delay our checkout, and the staff were incredibly accommodating and understanding of our situation. The room itself was very comfortable, clean, and thoughtfully designed. We especially loved the smart tablet feature, which made it so easy to control the lights, temperature, and TV—such a modern and convenient touch. The location was also perfect, with easy access to all the places we wanted to visit. Overall, everything about our stay was smooth and enjoyable. Highly recommend!

None!!!!

Fantastic hotel right in Time Square. I loved the lights in the room; Very close to all the Broadway shows; very convenient location.

Nice Hotel, excellent location, friendly staff!!

I really liked this hotel: good location, nice breakfast, cool and cheerful staff, good bed, al comfy

Nope

Great Staff, design and vibe of hotel

Room was nice, clean and the IPod that controlled the tv, light and other things in the room.

Everything was wonderful.

Everything, this is one of the best hotels I’ve ever been. The views, the staff, the cozy home feeling in the rooms, having a room you can alter dedicated to your mood. I will be back

Nothing

Staff were super attentive and helpful. The location is absolutely brilliant. You are steps away from times square and even closer to the subway. Room was perfect for what you need. Great value for money - would definitely stay again.

Compact, good trade offs for the price

Great location super clean great value overall a great choice will recommend

For US not much

It's CitizenM. Very classic, small room but cozy with comfy bed. It's relatively new, so all fine. Elevators were good too. Location is perfect, close to central park and times square.

Water in the shower was warm but not hot. We stayed in January so hot shower after 15k steps outside in cold New York would be really great. My daughter had breakfast and said it was pretty limited but she used to rich breakfasts in European hotels.

Location and convenience

The food choices for breakfast could’ve been better.

The hotel was exceptionally clean, modern, and beautifully artistic — every space felt thoughtfully designed. The breakfast offered a classy, well-curated selection that felt elevated, not basic. Customer service was absolutely phenomenal from start to finish: friendly, attentive, and genuinely welcoming. The room was sleek and comfortable, with smart features that made everything easy, and the overall vibe was stylish without feeling pretentious. Perfect location right in Times Square, yet surprisingly calm once inside. I truly enjoyed my stay and would highly recommend this hotel to anyone looking for a chic, comfortable NYC experience. I’ll definitely be back.

This was the cutest little room, perfect for our anniversary getaway. Bonus that it was right across the street from the Gershwin. We were in a good location and was able to walk to all of our destinations.

Nice location, very modern and comfortable room. The hotel has a good decoration and staff was really friendly and always willing to help

Nothing

“The room was a bit small but very comfortable. The location was excellent, and the check-in and check-out process was smooth and easy.” Hotel has a small but nice yard to take amazing photo.

NOTING. I liked every thing.

The hotel is located in a perfect area. The hotel is modern and the design is beautiful. The room is cozy and clean but a little too small. Rich breakfast

The room is a bit too small for a couple to stay for more than one night. It would have been nice if there was an option to make coffee/tea.

The location and the friendly staff

If I had to say anything - the toilet paper is the one layer could be better quality

The location, the staff, the beds - almost everything was in top level.

There is no equipment in the gym.

It is great hotel, cozy, easy check in and out, fast service, nice stuff, clean room every day, huge bed , this is great place and good value for money. Top location

All was great

That I could buy at a reasonable price - GOOD food/ The staff was very reponsive/ drinking water in the room helped /clean. I asked staff to check the heat & they had someone there in minutes. Reasonable price - I will stay there again.

The room was cold at first - weather chilly - the staff could have left the night shade down to protect the chill coming through the window- I put the heat up to 75 and it was ok but not as warm as the lobby. I wasn’t described to me how to leave the building late at night or early in the morning ? At 5am - no one at the desk. Using booking.com to make the online reservation - my credit card was compromised. The 3rd elevator wasn’t working and it wasn’t described to me how tho use it with the card. The sink drained slow & the faucet sprayed wide of the sink.

Location, staff, ease of check in / out, luggage storage facilities. This is the perfect hotel for visiting NYC.

The lift system is archaic and very unreliable. If you are on a high floor and can’t available the stairs this can be a headache.

The staff are so friendly and helpful and the room is so cozy! Honestly all you could need from a stay.

Great locatiin, lovely and friendly staff.

There wasnt gluten free bread every morning and the room is cleaned every 3 days.

The location, all the staff were nice but some of the staff were absolutely lovely

The heating in the room didn’t work, when I contacted reception I was told an engineer would fix it. That never happened. Not ideal when it’s -7 out. Didn’t have a great drinks menu at the bar which would have been nice to come home to after a long day which meant I bought drinks elsewhere

Great location and really helpful staff. Room was perfect and the bed is so comfy!

Would be great to have a coffee or tea station in the rooms

Friendly staff, perfect location

Excellent location near Times Square and the Metro stop!

Rooms are rather small and cramped.

Really enjoyed the little things, the modern design of the room the use of technology and the overall white tone on the room felt very clean, also the closet space, small and compact but big enough for all my stuff outside the luggage and space to hold my 1 carryon luggage, price was around 200 per night, and thats ok for myself, but doubt I can make it work when its high seasona nd room is double that price.

Great set up in rooms and wonderful lounge area.

Lifts were being fixed so some long waits for a lift to go down each day.

Everything was great! Great room, great location, great staff

There only 2 lifts for many rooms there is very long waiting time.

Location was excellent and the bed was comfy

I love the staff, very nice people and attentive, always smiling and willing to help. The location was perfect minutes from times square, central park, and several restorant around, I recomend Roseta bakery at the corner of the hotel, good pastris and sanwiches.

The bar does't have many option for wisky or wine.breakfast was good , will be better to add regular eggs, the coffe expresso was fair, but the barista could;t make the perfect cortado , too much milk or too strong. The rest was good.

It's my second time here and it did not disappoint! It's the best value hotel you can find in Times Square and it doesn't charge you any deposit (a huge bonus considering the market in NYC)! The subway is just around the corner, the breakfast is super delicious with plenty of options to choose from, the staff is super friendly and the views are amazing (even if you don't get a room with a view - I did last time and I can compare), not to mention the terrace has remarkable views. It's a clean hotel with plenty of room to relax, the elevators are super fast and they even hold your luggage for a couple of hours, for free!

You can tell it started to be dated and it's so sad. Since 3 years ago, the bathroom is dated, with stains and the scratched faucets, the corners of the furniture, etc. It's not a dealbreaker, but inevitable I saw the differences. Nevertheless I still will comeback for everything else!

Trendy spot near Times Square

The pillows are no longer soft— hard as rocks. I used to count on soft pillows at CitizenM and do need them for a comfy bed & sleep experience. Please bring back soft pillows!

See above. Also, no oatmeal!!! Used to serve oatmeal! Otherwise good experience.

Almost everything, the staff , the location and the room

It was just they have only two elevator and it was very slow to take it

The location,type of mattress,the view

Quite small room