Hotel CitizenM Times Square, New York
Expert reviews
“The trendy but affordable, limited-service hotel offers self-check-in at welcome kiosks in the art-filled double-height lobby staffed by friendly hosts. Fresh, funky and affordable, citizenM is a modern haven in touristy Times Square. Its D.I.Y. ethos, like picking your room art, offers efficiency with flair.”
“And here’s where the cool kids stay. Especially the tech-savvy ones, because you’re going to have to know your way around an I-Pod to enjoy a sojourn at this groovy Dutch chain.”
Featured as Frommer’s Exceptional Choice in New York.
“citizenM works for travellers seeking the basics but with panache and a few perks. Expect uber-comfy king beds in tiny rooms, luxurious rain-showers and ‘moodpad’ controls. Amenities aside, the attraction (besides reasonable rates) is the lobby-meets-living-space, teeming with energy like the city beyond its doors.”
What guests liked
- Rooftop bar
- Boutique style
- Friendly staff
- Excellent Wifi
- Great location
- Comfortable beds
All you need to know
Located at 218 West 50th Street, this four-star hotel is the definition of style and luxury. The hotel is situated right in the heart of Manhattan offering guests close proximity to the city central business district as well as the financial and entertainment hub of the city.
The CitizenM Hotel is a fine establishment that offers visitors in the city quality hospitality services as well as a pleasant stay in the hotel. The comfort of the guests is assured in the CitizenM Hotel.
The hotel has a living room-style lobby that features a contemporary art collection, giving the hotel a touch of class and elegance.
The hotel is located right next to Times Square; it is less than a minute walk away from the hotel. This makes it the ideal location and departure spot for guests looking for excitement and adventure.
The hotel offers chic room and accommodation options such as King Room fitted with standard amenities and modern facilities.
Fifth Avenue is just a 5-minute walk away from the hotel while Madison Avenue is also a 5-minute walk to the hotel.
Rooms in the hotel are fitted with standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with cable channels, a centralized digital system, free bottled water, air conditioning and a comfy sofa. The rooms also come with a private bathroom with thoughtful touches such as free toiletries and bathroom slippers. The hotel also provides free movies.
Hotel deals & lowest price guarantee
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Location
Recent guest reviews
27 January 2024
Excellent far beyond expectations.
Excellent all round location fantastic for all events around the time travel
N/A
25 January 2024
Fabulous
Location, artistic decor, comfort of bed, water pressure in shower. Small room, but footprint utilized pretty well. Nice employees.
My husband did not like having electronic controls.
23 January 2024
Wonderful. Highly recommend!
Amazing location! Super friendly staff with beautiful modern amenities.
Room a bit tight.
20 January 2024
Exceptional
The hotel was so nice and modern extremely clean . The staff are so helpful and friendly.fantastic location.coffee was nice and the food was lovely too .
Nothing
14 January 2024
I enjoyed my stay so much that this will be my go-to hotel whenever I am traveling
The breakfast was amazing!! And the hotel was so close to everything I wanted to go to in NYC!
Nothing! It was perfect
13 January 2024
Exceptional
Absolutely great spot location wise. Everything you need in a hotel. The Staff are of course amazing The room was great and the bed was Huge! There was storage space under the bed which was fantastic for our bags
The only thing I didn't love (it's not that big if a deal as they have cool lights in the room) was the bathroom. You best believe you hear absolutely everything that is going on when you have a glass box in the middle of the room
10 January 2024
Very good
The location
Too much noise in the room
9 January 2024
Well styled. Excellent location. Brilliantly friendly staff.
Well styled. Excellent location. Brilliantly friendly staff.
Nothing.
9 January 2024
Fantastic spot, friendly staff, great facilities.
Super fast elevators, friendly staff. Self-Service Check-In was easy to use and quick. Loved the rooftop bar upstairs. Close to everything, including the C / E subway line.
Would have been nice to have some body wash included in the bathroom facilities. The walls are also thin and you can hear lots of noise from the corridor and neighbours next to / above you.
8 January 2024
Great location for a new years celebration
Location was great. Staff were excellent
Only pizza available to order for main food.small rooms but that’s Times Square
7 January 2024
Perfect location for a trip to New York.
Excellent location and very pleasant staff.
We stayed Dec 28th - Jan 2nd so it was very expensive. Much cheaper the following week.
2 January 2024
Very good
The hotel was located 1 minute away from times square. The avenue where the hotel is located was lively and there were always people walking by. The hotel had a subway station and a shop right next door and it was very easy to get around all most know spots in a walking distance from the hotel. The staff was exceptional, always welcoming and helpful.
The only down side to the hotel was the size of the room. It feelt slightly claustrophobic and the windows were fixed, meaning that there was no chance of opening them in the slightest to let fresh air into the room.
28 December 2023
Great small hotel located near Times Square
The staff is great, really helpful and with a great attitude. The breakfast was delicious, nevertheless since we stayed 8 nights-9 days, it needs some variation for a longer stay. The location was close to everything we wanted to visit mostly. The room was really high tech and cool, and probably for a couple of days is great, for a longer stay is just really small, and for two persons it feels really cramped together with big two suitcases and a bed that is big but you need to jump into the other person to pass t the other side.
Really small room that feels claustrophobic for a long stay Variation on the breakfast would be great since we stayed for 8-9 days
28 December 2023
Very nice hotel, well priced and staff were all lovely and very helpful
The property was very Modern and clean, it had a great reception and plenty of different places to sit and relax or get a drink, we really liked the rooftop bar. The tablet to control the room was a great idea and the mood lighting is such a nice touch, especially being able to change the colours. The room also has lots of storage for the space there is which came in handy as New York was our last destination of a 2 week trip and we’d been in four states prior, so we had lots to store!
The only downfall is that the lifts seemed to be really slow, we aired over ten minutes one morning and ended up taking the stairs, not the end of the world, but the only thing we can think of!
28 December 2023
Super cool, ultra modern, George Jetson, type of hotel with wonderful amenities, exceptional, staff, and really cool vib
Super cool and modern, awesome rooftop bar, exceptional staff!!!
Don’t know that I didn’t like it, found it odd that the toilet/shower was so close to the bed
27 December 2023
This is a good choice and will definitely book again
Location is great! Just a few blocks from Rockefeller Center, Broadway and the subway station is a few feet away. The hotel seems relatively new and very clean.
The bed is a bit high and the right side of the bed is up against the wall/window. This is an inconvenient setup for 2 people since you can only access the bed on one side
26 December 2023
Recommending the hotel. Everything is nice but the most is the staff hospitality and happiness when
The staff are exceptionally nice and helpful. The bed is soo comfortable. The hotel is very clean and the security level is very high. I loved that the hotel doesn't allows smoking and its location is in the center of the city. Loved the stay very much and recommending the hotel for others.
Nothing at all
26 December 2023
Beautiful hotel centrally located to all NYC has to offer.
Check in and the room controls
No microwave
25 December 2023
I like the idea to make art, “Cracked”.
Free fountain, storage service. Staffs are really friendly. Locations are best near the TimesSquare. Hotels are well cleaned.
22 December 2023
Would love to stay in citizen again
Everything was close by - metrostation, Times Square, CVS, Streetfood & much more... The hotel looks really nice in- & outside especially the christmas decoration. The staff was always in a good mood & helpfull when we talked with them.
The window glass was broken in our room, could have been fixed.... It was still a nice view outside.
22 December 2023
Very pleasant, loved the decor and over all atmosphere of the CitizenM. Would definitely recommend.
The location was very convenient for traveling. The breakfast was good, only suggestion, make sure the tables are cleaned more frequently after guests use.
Dining tables were not clean in the morning for 9:30/10 am breakfast.
21 December 2023
Very good
quiet, clean, convenient location, friendly staff
tricky light/tv switches/controls
20 December 2023
Exceptional
Great location!
20 December 2023
Overall good, but I was pretty jetlagged and couldn't rest up easily in the room
room was good, comfortable although a little cramped. Breakfast choices were great. The breakfast area had a real cafe feel to it rather than the typical hotel. And proper hand crafted espresso was a plus
The pillows in my room were really hard and it didn't make for a comfortable sleep. I also didn't like that the rooms were not cleaned daily
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
- - Snack bar
Services
- - 24-hour front desk
- - Business centre
- - Ironing service
- - Express check-in/check-out
- - Private check-in/check-out
- - Shared lounge/TV area
Activities
- - Fitness centre
- - Fitness
General
- - Non-smoking rooms
- - Facilities for disabled guests
- - Lift
- - Heating
- - Allergy-free room
- - Non-smoking throughout
- - Air conditioning
Accessibility
- - Wheelchair accessible
Miscellaneous
- - 24-hour security
- - Key card access
- - Security alarm
- - Smoke alarms
- - Fire extinguishers
- - Breakfast takeaway containers
Reception services
- - Invoice provided
29 January 2024
Fabulous
Great location. Wonderful lobby to chill out in.
Bed was a little on the firm side for a side sleeper. Otherwise perfect for what we needed.