Hotel Orto de’ Medici, Florence

Location - proximity to main touristic attractions Comfort - a warm, quiet room, elegantly furbished and clean Staff - excellent service from front desk and breakfast area

Facilities - hair dryer and security box not functional when we arrived Room - small room for 2 people, we found 3 hangers per person and little storage space for personal belongings, the room was quiet but gave on to fire escape and kitchen exhaust - not pleasant to wake up to the smell of fried ham

Very good location, very clean and picturesque property. Very helpful staff

Breakfast options can include more varieties.

The reception team were so helpful and nice. We couldn’t have asked for a better stay. The young lady on the desk talked us through everything, she also gave us some outstanding recommendations for restaurants and the food was excellent! She was so helpful and smiley I wish I could remember her name. The WiFi is free, the breakfast was simple but nice, juice, coffee, toast and pastries. The hotel were happy to offer us extra pillows and they were also happy to replenish the towels etc in the room. We asked for a late checkout and they were happy to oblige they couldn’t have been more helpful.

The pavements are very small in the local area but that’s no reflection of the hotel at all it’s just the whole city

Excellent accommodations despite the remodeling ongoing.

Construction dust smell.

Hotel was nothing short of 5 star in facilities, staff engagement with guests and food. Check in was smooth. We got adjacent rooms as we were travelling with kids. Ann at the reception was exceptionally helpful. Estelyn in the restaurant was totally pampering us. Food was fresh and hot ( a rarity in most European hotels). I would stay here whenever I come back to Florence.

Nothing.

Staff Location

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Wonderful location. Clean and stylish with a link to Medici family history.

everything was pretty good at the stay! The staff are really nice, the room was clean, with excellent breakfast.

The only concern is that my room suffered from a particular bad smell from the toilet. We had to keep our window open 247.

Friendly and helpful staff, the hotel is classy and kept very clean. The breakfast was also excellent with good coffee. Our room was clean with an excellent shower and good hairdryer. The hotel is located about 5 minute walk away from the accadamia gallery and 15 minutes walk from the main train station. The hotel called us a taxi to take us to the airport which took under 30 mins and cost 33 euro. Overall a great hotel I would recommend to friends.

We visited in late November so the outside temperature was cold, the hotel was extremely hot. Our room was really hot and we couldn't get the air con unit to work. We should have asked for help, I'm sure they would have helped.

The hotel was lovely with great reception areas and a beautiful breakfast. The location was really good also and close to key sites

The room was very small with not much space for suitcases

The location, the rooms and the breakfast.

Beautiful and well maintained. Clean and safe.

The room thermostats were limited so room could get (too) warm.

The breakfasts were great! The staff were warm and very helpful. They started my day with a smile and hope for the rest of the day.

More information about how to use the television. There are many channels, and some were free and in English.

The room was spacious and clean with all the necessary amenities. The hotel is located at a quiet neighbourhood, very close to all the main attractions. We liked very much the breakfast. The staff was very helpful.

The decoration of the room could have been better.

We liked everything. Great hotel not far from major sights. Breakfast wonderful. Our room and bathroom a great size. Staff helpful and friendly. Highly recommend!

Nothing to say.

We had a suite and the room was very spacious compared to other places we had stayed. Lovely view to San Marco Basilica

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Breakfast was wonderful and full of choices. The staff were so friendly and welcoming.

There’s really nothing that I didn’t like. Our room was on the small side but we didn’t spend much time in there except for sleeping so it met all our needs.

We loved this hotel! It seemed a very good value. We had a triple room, I think, that was very spacious. Loved the big window, even without a view, and high ceilings. Great shower! Great location, walkable to all sites without being in the crowd crush. The breakfast was wonderful, serve yourself buffet that included fruit,pastries, hot items, dry cereal, meats and cheese, bread and pancakes to toast, yoghurt,etc, and a nice bright indoor/0utdoor breakfast room. Good communication and recommendations before our stay. Staff super nice at desk and in breakfast room. It even has a little history. Highly recommend!

Stronger less sweet coffee maybe.

Staff was very friendly

We enjoyed our stay at this charming hotel. It's conveniently located within a 10-15 minute walk of the train station and major attractions. The check-in process was smooth, and the staff were very friendly. We enjoyed the delicious breakfast and the hotel's beautiful historic garden. Overall, it was a wonderful experience!

The building is beautiful and historic, it was an important part of the renaissance art movement and to be there is simply amazing. Its staff is very nice and the breakfast has a lot of variety and is delicious.

Is not prepared for support you if unexpected rains make you wet. We had a full day rain and we arrive absolutely wet and the hotel just has an iron to dry clothes. It was part of the adventure and for sure is an anecdote but be prepare just in case.

The staff was so nice and friendly. The hotel is centrally located. The breakfast was really good as well.

The room was spacious and the staff was wonderful

no complaints

Breakfast is good in a nice and light breakfast room. Some prepared fruit salad would be nice instead of plain banananes and apples for self-service.

Staff was super friendly and helpful. The room was very well appointed with an incredibly comfortable bed. The breakfast was the best we’ve had in 8 trips to Europe with over 20 weeks and 7 countries

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Upon arrival, the kids were offered some water ice cream to cool down in the heat. The staff was also able to tell us very precisely where and how we could store our luggage at the train station. All in a well located hotel in a very beautiful building.

Breakfast was delicious with a variety of fresh items to choose from. The staff were very accommodating always pleasant sharing conversations with us made for a better experience. They are all very personable and look forward to seeing them when we return to Florence.

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The building is beautiful. The interior archway is lovely, as well as the garden. The room and bathroom were both very spacious and clean. The TV also includes a lot of channels.

The breakfast options were quite limited, in the sense that there were not many vegetables to choose from, only tomatoes (no cucumbers, olives etc.), and the bacon was quite dry. The upside: there is a large variety of desserts. If the room is on the ground floor, close to the garden, there are a lot of mosquitoes, so you can't open the windows.

The breakfast was varied and great. The location of the hotel allowed us to walk and not use public transport at all. Staff was very kind.

Lovely hotel in a good position to explore Florence. Plenty of choice for breakfast. Staff on reception very friendly & professional. Would stay again.

Pillows a bit hard

Very nice room, very comfortable, very friendly staff, our stay was perfect.

The staff. The convenience/location.

The beds were abut uncomfortable.

Staff super friendly and nothing was ever a trouble

Noisy from other hotel guests

Great location, good size rooms & bathrooms. The staff was amazing, very friendly caring & could do enough to help out.

Nothing that we didn’t strongly dislike but breakfast could be a little more extended with avocados, kimchi & a little more proteins.

Lovely staff, great location and lovely facilities

The staff is exceptional! Everyone is very nice and will help with anything you need. The location is perfect because you are out of the main area with all the tourists and the breakfast was great!

The style, the interior-very nice. Impressing breakfast. Real american style fresh orange juice. The view from the balcony. Effective airconditioning - even in +39°C

The 10 minute walk to the cathedral was a long 10 minute

Daily breakfast with friendly staff, good beds, peaceful courtyard and complimentary ice blocks!

Slow wifi, small TV however this did not impact the overall experience which was very pleasant.

Friendly staff. Clean and great location..

Don’t book a basic room. The window looks out onto a fire escape in an enclosed chimney. Very little natural light. No warning given when you book.

Everything! We had the suite garden view and it was perfect for the 4 of us. We had enough space in the room. It was quiet. The personal is excellent, super nice. Small garden but for Florence it is exceptional. The localisation is perfect as well, close to duomo and plenty of restaurants near by. Breakfast is excellent. We appreciated the valet option that allow you to park the car in front of the hotel for you to leave the luggage and then someone bring the car to a parking nearby. For one night and the valet we paid 40€.

Nothing. We already want to come back there for more than 1 night

This property is beautiful! It’s very close to the city center so we walked to the Duomo in about 7-8 min., to the Ponte Vecchio in about 12-15 I think and the fake David statue was on the way to that. It’s a very cute place, breakfast was a wonderful spread and included in our stay - I loved we ate on a patio area overlooking the garden. The a/c was great as well which I know isn’t always the case.

The room was quite small, basically enough room to walk to your side of the bed and the foot of the bed on the path to the bathroom, but this didn’t bother us because we weren’t in the room much. There was a decent entryway where we kept our luggage so at least that was out of the way. The bed wasn’t very soft, it was definitely a firm mattress which wasn’t my husband and my favorite, but all the other pros outweighed these 2 things for us.

Perfect location and very comfortable. Great breakfast and super staff.

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The hotel is in an excellent location - 10-15 minute walk from the Duomo. Breakfast offered a great selection and it was in a pretty room. The staff were incredibly friendly and helpful. When we stayed there were free ice lollies available in reception and we received a welcome drink which we though was a nice touch. The AC also worked well which was greatly appreciated in July!

The standard room was on the small side but it offered everything that we needed for a 3 night stay so it wouldn't put me off staying here again.

Staff was extremely polite and helpful.

Beautiful setting, clean, nice rooms, staff was very helpful. Great location. I liked the popsicles too!

Our room was lovely with a beautiful balcony. The staff were the most knowledgeable and helpful of all the hotels we stayed in our six weeks in Italy. Also the best presented.

The breakfast options were quite limited.

Perfect location, breakfast was delicious. All staff were exceptionally helpful and kind. Room was large

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Excellent and warm and helpful staff

Well located just away from centre of the city. Easy walk to the main sights. Hotel clean, calm and welcoming. Breakfast buffet style- wide range of options and very tasty. Room good size for the centre of the city, very clean and cleaned every day to excellent standard . We had two single beds which were very close together. Beds not very comfortable unfortunately,staff happy to give us extra pillows . Staff were friendly and welcoming

The bed was not very comfortable for me