Hotel Cumbres Lastarria, Santiago

Very nice hotel in a great location, and accommodating staff. They had garage parking available for guests right at the hotel which was very convenient. Walking distance to many restaurants and markets.

Great location, friendly staff and very nice room.

The hotel is fantastic. Great location, surrounded by excellent bars and restaurants. Wonderful staff and really great facilities. Would stay here again and for longer!

Rooms could have been brighter

breakfast good, location great for walking to scenery, staff were amazing at front door check in and out, transportation needs and even extended checkout and another room to accommodate a late flight.

The area is vibrant and surrounded by good food. Easy access to the metro (e.g. if you want to venture to the Museo de Memorias),and a short walk (10-15min) from Plaza de Armas The general facilities and room are good, pool is small and adequate for a short dip to cool down. Room is spacious and well furnished Breakfast is standard. Food quality is good.

Great location in the heart of the old city. Staff were really helpful and great breakfast

Bed too soft and room a little musty. Aircon helped a little to improve that smell. Expect slightly better from a superior room. Was on the second floor and facing into the courtyard so quite dark

Service, attention, food, location, securit, the pool, the view, proximity to outdoor craft market.

The gym was dated. No extra power connectors for changing. We had forgotten to bring one and it was too late to go purchase one. It might be good to have some available for sale

The staff was lovely and very helpful. The location was also great.

The hotel was supposed to have fruit and coffee/tea available at all hours, but wasn't really there. To be fair, we arrived on New Year's Day and deliveries were behind.

Location

Short staffed and no room service - we were there on January first, all restaurants in the area were closed and the hotel could not even get us a bag of chips, we had nothing to eat.

The location is really good, in a nice area. The room comfortable and clean. The breakfast was good.

There is a water purifier, that is really good thing for sustainability, but it's positioned in the bathroom next to where you would plug the hair dryer. It is not very safe and it happened me once that the water didn't stop.

Delicious breakfast

Very modern and clean with an incredible location.

Nothing

Great location. Great staff. Non stop restaurants on street.

Clean, pleasant and in a great location

In a lively area with plenty of bars and restaurants. Close the the centre. Nice breakfast and cafe / bar on site.

Strange arrangement in room. Shower and toilet separate from each other and sink in main bedroom.

Great location, near restaurants, cafes and market Very friendly staff Complementary drinks

Staff was extremely attentive and helpful. Many options for breakfast - amazing. The location in Lastarria was perfect - easy to walk to restaurants and museums. And the roof top pool was an added surprise. Highly recommend this hotel!!!

Location, comfy bed, staff, breakfast, pool, value for money - all great. Have stayed again and will continue to.

the open bathroom isn't ideal - frosted glass and you can hear everything. Had an issue with the shower in one room but moved to a new room. Would love if there were some basic options for in room dining - we arrived in the afternoon and the kitchen was closed and we were very hungry. I bought a sandwich from reception but it was expired.

We only had one night in Santiago and this was a great location. You can walk to a variety of good restaurants. The hotel is comfortable and the breakfast was fantastic.

Nothing

Nice hotel in a great location with friendly staff.

Breakfast is served only after 8:00.

Location was excellent!

The bathroom was in the room. No privacy!

Location, friendly English speaking staff, welcome wine, breakfast

Food in the bar- only a few options

Excellent all round

Nothing

Breakfast selection was good, amenities were nice and rooms were comfortable. The bar has a nice indoor outdoor element and the lounge area was perfect for arriving early and being able to relax with complimentary coffee and tea while we waited for the room to be ready

Great location, clean, stylish rooms.

It was very friendly, comfortable and clean. The room was just perfect. The Christmas dinner was fantastic.

Everything was amazing. I loved it!

Excellent location, very convenient to walk around and visit the museums and city centre. Lots of restaurant options around, wonderful area in the heart of the city. The staff is amazing and very kind, special thanks to the whole reception team and especially Rene. Also thanks to the porters and all other staff, cleaning and maintenance. Breakfasts is rich and abundant, I found fruit especially good. Highly recommend and would definitely stay here again.

Every was perfect

Everything except …

The croissants- they’re not made in the hotel

Hotel is located in a trendy area with street market (arty). There are some restaurants in the area, but do not count on dining at the hotel bar or restaurant as these were closed at the moment of stay (sat/sun)

closed bar and restaurant, minimal outside facilities

Location cleanliness and just what we expected. Brilliant start to our holiday

Nothing... would have been good to have an iron and ironing board.

Great location, lovely staff and breakfast

Excellent

The swimming pool had metal steps that were a bit wobbly. After having 2 knee replacements I had trouble getting out of pool because the steps in pool felt unsafe - such a shame!

Location

The bed was very comfortable and the room in general was well appointed. People at the reception showed friendliness and care factor too.

The gym room was relegated in a dungeon area downstairs at level -1 with very little equipment, while the pool, as a contrast, was in the rooftop at level 8 .The breakfast was adequate but no foodcomhfu hetrsbirvg or dishes were memorable

Clean, location, very helpful staff, nice outdoor area for drinks,etc

Elegant hotel with wonderful rooftop restaurant and pool/terrace giving views of the city. Great location near restaurants and easy walking to Plaza de Armas

Nothing

Staff were so helpful & kind.

Coffee & milk wasn’t good at breakfast 🙁

Well situated, with comfortable beds and pillows and very friendly staff.

Great location, super staff Walking distance from some of the attractions and a few nice restaurants nearby. There’s a wine bar nearby with great wines and food

Street noise in the night

buffet breakfast was fabulous and restaurant staff were lovely and helpful.

The internet in room 102 was pathetic.

Excellent location in the centre of town. Helpful staff. Rooms were clean and breakfast was adequate.There was a water dispenser in the room with hot and cold water which was useful.

Nothing

Lovely staff, fabulous location, just wonderful

The lighting in the room was very dim

Location, staff, rooftop pool and room size

No spa although website said they had one Breakfast was poor considering the 4* rating. Coffee out if machine, juice wasn’t fresh, pastries cold and hard. Nothing cooked to order. Very odd as the breakfast is served in the hotels restaurant dining area

Good service, comfortable, great staff, good breakfast.

Super good location, very spacious room, friendly staff.

Nothing negative.

Location / staff - simple but gorgeous!

NA

Quiet. Clean Comfortable.

Breakfast maitre’d needs to relax or he’s going to die early.

Nice room, comfortable and well appointed. Quiet and building in a good location all be it a bit of a walk to the Hop on Hop off bus stop. Good restaurants nearby and area felt relatively safe. Staff very helpful. Breakfast unbelievably good. Best we have had so far.

Nothing

Location

Location and good customer service

Mattress needs replacement