Jumeirah Hotel, Frankfurt

There is a great gym

Amazing location, located in the center of the city near major shopping area. Rooms have been renovated and are super, bed is great , room service is very high quality, staff are super friendly.

Mini bar is empty and you need to actually request for it to be stocked, they charge a set price for the whole minibar so you can't choose what you want to pay for. A weird concept not suited for a hotel with such high standards. I would like to have a highly stocked minibar with a menu and flexibility to consume what I want.

Location, friendly staff.

The pool can’t be access by kids it’s only for adults.

The variety of food was incredible, we enjoyed it so much.

Places around the building could be unsafe.

The location, the room and the staff!

The bed needs to be replaced and also the fridge.

Very polite and helpful staffs, beautiful rooms and great location Despite the issues I had I enjoyed the stay. But the construction is going on at the lobby so it would be better if you book it when they done with it

I’ve had issue with my room that the light in restroom turns off automatically so I called reception for help, but one of the staff in reception was lied to me that is a feature they have for ^safety^ and told me he double checked with his colleague. And the next day technician came to me and it’s something wrong with the light and they changed my room I haven’t had this kind of experience that the staff was lying to me to just get out of dealing with issue and it looked very unprofessional for me. They offered me complimentary breakfast for apologize but I had to wait 1 hour because they forgot my order

Clean , very friendly staff, very professional attitude . I was coming from Paris and bought caviar and few food stuff from Paris requested to leave it in the hotel fridge till my departure, they refused telling me they are not allowed for food hygiene. However, they sent me to my room a mini freezer. I find it very professional , very clean . Was very happy.

Nothing

Location is the best in Frankfurt Comfortable and big room

Hotel was in renovation during my stay, of course they did not mention it prior to my booking, only had a massage two days before arrival so no option to change my booking... Facility did not feel like 5 stars hotel, small breakfast with little options Hotel is too expensive for it's worth especially during renovation time.

Check in and check out are excellent. Staff are the best. Unfortunately I don’t remember the names of the lady and gentlemen in the reception but they were friendly and accommodate my needs

Loved everything about the hotel , value for money , views ,staff everything was very good

I was almost sure breakfast was included on my booking.com reservation but this platform most of got it wrong , was very upset about this but think it was more booking.coms issue

Amazing!

Everything!

Location , staff were very friendly and professional . I arrived late reception staff were very nice , and very professional.

All was very good

The staff and its excellent service that completely made our last leg of the trip. I wanted to mention Miss Julija especially for giving her extra warmth to us who just encountered quite an eventful days before arriving to Frankfurt. She was extremely helpful and attentive.

Nice Location, best view, staff are friendly and hospitable, Thanks to Mahmoud for a great Hospitality.

Nothing

I stayed here when it was the Jumeirah Frankfurt Hotel. The change in management has not affected the quality of service; it is still a lovely hotel in the heart of Frankfurt.

Nothing

Excellent location, friendly efficient staff

Pool didn't allow under 18's

Everything was perfect, from hotel aesthetics to staff behavior, professionalism and service. The view we got was stunning and probably the key point of our stay but we cannot overlook that the hotel keeps up with technology advancements. The night room service was top notch, both wine and food were above expectations given that it was late at night. We're going to visit again for sure!

As we stayed for only one night, there is nothing bad we could think of

The location, front disk staff& specially concierge team they r marvelous

They don’t accept cash

That the pool could not be used by children

the room was very good and comfort .location is very good ..reception staff are more than excellent. helpful special thnx to Carlo .really he is a gentleman and moreover very professional .but the hotel in general is very good

the main restaurant was closed for dinner for unknown reason .the only place to eat was in the bar which is very small .could not be the only place to set and its capacity about 10 tables may be less and reception area is toooooooo small only few number of chairs scattered in different places maximum 2 person can set in each area in all cases it is a reception of JW Mariott.but the reception staff are more than excellent specially Carlo is very helpful and my special thnx to him .

The room was super comfortable, it had everything you could ever think of. Including a fridge full of free of drinks and a toilet seat Japanese style. Amazing. Even a tv in the bathroom so while you are having a warm bath you will not miss your favorite program!

Absolutely nothing

Staff all helpful and friendly. Good breakfast

Lots of marking on the wall, room a bit too small

The location is exceptionally good. The room was spacious and clean and really well appointed. The staff were very friendly and looked after us.

The breakfast was a bit pricey, but it was our option to take it one day.

the location was superb next to Zeil mall and in the center by walking few steps, the room was spectacular I loved the decoration and the technology buttons in the room, i was amazed the breakfast was so luxurious, the presentation of the requested egg :)

nothing

Fantastic location, comfortable beds, great staff.

ROOM, LOCATION

every thing was wonderful Management care is something very special

Excellent service friendly staff and great rooms. Will definitely visit again.

Location, modern , clean, high standard

excellent location

our room view the furniture the shower towel are old and unclean and smelly 😖😖

One of the best hotels I have stayed in. The location is excellent in the heart of the shopping area of ​​Frankfurt. The staff is perfect, smiling, helpful and welcoming. The breakfast is wonderful. I have only good things to say about the hotel.

It was better than I expected it to be , especially the helpfulness of the staff and the room facilities. The room was spacious, had great views , had buttons to control the curtains , a wireless phone charger and was some what luxurious. The buffet breakfast was very good. The only thing I was a bit disappointed about was there wasn’t any food in the minibar only drinks. Apart from that I had an excellent stay and would highly recommend it.

The minbar in my room having no food , but only drinks.

Everything was awesome and the staff are very friendly, from the doormen to the receptionists

Nothing

Very friendly staff, very clean rooms, cozy

Beds are pretty soft, very expensive breakfast (but impressive selection)

Ideal location in the heart of the city. Wonderful high-floor room that was huge and beautifully appointed. Great breakfast. Welcoming, helpful and fun staff. Timo, Roberta, Isabel and Marcel at reception plus the lovely Aida at breakfast.

Nil

Very good

The staff are very friendly specially Mahmoud, many thanks to him! The bed was soo comfortable!! The lobby is alive and we enjoyed sitting by the bar

The bathrooms are a bit old and the toilet area is not the best

Exceptional property and couldn’t get anything better. This is my second time in 12 months exactly. The outstanding experience starts from the time the taxi stops till the time you take the taxi again. The staff are extremely helpful, courteous, and pleasant. The room service is outstanding. It just feels like home. Thank you so much.

Nothing at all.

I arrived at the hotel at 7:00 AM, and not only was I given a room at such an early hour, but I was also upgraded at no extra cost to a suite, as a valued long-time guest. As always, the staff went above and beyond to provide exceptional service. The hotel’s location is excellent, and the breakfast is varied and outstanding. The spa, under the management of Oksana, is superb.

Fantastic !!!

None

Great location, great room, but quite pricey

The breakfast at the hotel was far too pricey for the value.

Really exceptional staff. Brilliant location and a very comfortable hotel. It is a hotel I stay in regularly and they consistently provide a high level of service.

We did have a problem with the air conditioning in one room but they offered to move us straight away.

Very friendy staff, specially the concierge team, david, timo and isabil

Great central location closed to shops.

The elevator system was confusing

Perfect location in the heart of Frankfurt. Easy access by car. Valet parking service available. Very modern hotel & beautifully design rooms. The staff is very friendly and professional.Great breakfast.

Parking and breakfast is a bit pricy.

Location

Swimming pool

great facilities, cleanliness and comfort of the room. good breakfast.

it was very difficult to connect with the room service number. every time we wanted to order room service, our call was never answered even after repeated attempted. we were forced to call the reception to place our orders, always.

Top Hotel, JW is JW nothing more to explain.

Everything

Cafe at the lobby should open earlier or at least serve coffee and croissants early in the morning.