JW Marriott Hotel, Frankfurt

Nice hotel in the city center, close to everything, located in a skyscraper. Excellent breakfast and big and very nice bedrooms. Some staff very nice.

The staff and attention to detail does not justify the price point that is high. Some examples:
- I have a double payment problem with booking. I paid, in the site said paid and the hotel had no access to the payment, so they did book again in my card and told me they would check with booking. They purely did not check anything and 3 days later all they had to say was that I was 'staying in the hotel as a payer' - this is not what is expected as a service from a JW... in the end all was a mistake of booking that credited back a few days later
- The staff varies between very nice and really unfriendly specially at the reception, so it is not general but the training level seams to differ a lot
- The hotel park is the shopping mall park... works but again for the price I would have expected a more reserved park / access
- I stay a lot in JW in Shenzhen and had some expectations on this one... but this one is on a completely different level, unfortunately

Great location. Exceptionally good staff. Best hotel in Frankfurt

Nothing really

good walking distance to shopping areas, able to send bags ahead for storage

nothing

Incredible hotel
Usually stay at Hotel Intercontinental (now closed) but this place was just as good if not better! Staff from front of house through to bar and service personnel were amazing - friendly and always welcoming. Our room 2105 was one of best I have ever been in. Location was next level! Views of city are to die for - you won’t be disappointed - incredible and all from comfort of your bed. Don’t bother closing blinds or curtains - the view was worth every cent and more!

I’m quite critical but honestly have nothing to say that is remotely negative but if pushed - I’d say it was the reception layout which did not reflect what was upstairs. Maybe it’s deliberate and makes the surprise of seeing the rooms that lay awaiting when you get to your room.

The location is great. The view from my room was fantastic.

Beautiful room with a free upgrade for my mom’s birthday. Great facilities and really charming and attentive staff. Amazing breakfast buffet

It was just the perfect place and location for me and kids

I loved everything about this place. Nothing not to like about this hotel.

The location was excellent. Good restaurants within walking distance. Great Shopping Facilities. The High Street is very good and easy going. The entrance, facilities and amenities were acceptable. Among the Ritz at Berlin, Sofitel at Munich and JW Marriot at Frankfurt, this was the least assuming and basic. Breakfast was limited in spread, and our dietary preferences made the spread smaller. The staff made our stay comfortable. Easy to catch a shopping spree at a drop of a coin.

The room temperature was again 22 or below degrees. The location and access to the property was not very enterprising.

Central location, great breakfast!

The room was big and the view was exceptional

Nothing

VIP Hotel, excellent services, excellent location, very good breakfast

Nothing all was as expected

Everything

The receptionist asked me to pay an additional fee for changing the room, claiming it was a cleaning charge. This made no sense to me, as hotels clean rooms regardless of whether guests are staying, checking out, or switching rooms. Fortunately, another receptionist intervened and resolved the issue.

The location, and the fitness center is the access direct to Fitness First.

Nothing

Perfect hotel with very helpful staff, great location, spotless room, everything was wow and excellent value for money

If you’re looking for a hotel in Frankfurt and want to play it safe – this is the place. I stayed here recently and the experience was a solid 10/10.

The Location: The hotel is located right on the central Zeil street. It’s incredibly convenient with direct access to the MyZeil mall and just steps away from major S-Bahn and U-Bahn stations (Hauptwache). Despite being in the heart of the action, the hotel and the rooms are perfectly quiet. It’s the perfect home base for exploring the city.

The Rooms: Spacious, spotless, and beautifully designed. The bed was incredibly comfortable, ensuring a great night's sleep.

The Breakfast: The variety was impressive. As a vegetarian, I was thrilled to find so many fresh and high-quality options, from fresh vegetables and fruits to a great selection of cheeses and hot dishes. There’s truly something for everyone.

Professional Service: The staff is wonderful, attentive, and truly professional. They make sure everything runs smoothly.

Bottom line: It’s not a cheap hotel, but it’s worth every penny for anyone who wants peace of mind, great accessibility, and uncompromising quality. I highly recommend it!

Nothing !

Great rooms , very comfortable bed, everything is new, amazing showers . Best location right on the Zeiil. Very friendly and effective staff. Amazing hotel . Very good breakfast. Definitely would come back

Location was great. Everyone was super hospitable and the breakfast and restaurant were exceptional. The elevators were a little finicky to call, but they were fast to high floors. The location is perfect for Christmas Markets. Literally around the corner from the largest market in Frankfurt. Also very good coffee shops close by.

The pillows are pretty flat and the bed was a bit firm. Comforter is too hot. If you’re a warm sleeper, you might need to ask for alternative bedding if they can accommodate. There was also construction going on in the evening at the bar just off the lobby that was really loud when we were trying to have a drink. Seems like poor timing, but not tragic. Otherwise, Great stay.

Location, breakfast and cleanliness

The speed of room service

Love this hotel. Reviewed in detail elsewhere. Always nice to come back.

Nothing.

Love the location, discretion, and up to level service in this place. You feel protected, cosy, and at home. Style, views are exceptional too. The restaurant serves South American delights, breakfast is sumptuous.

Spa was closed in morning due to lack of personnel.

Excellent location, Super comfortable room, Cheerful front desk and concierge!

-

Hotel is central , staff is friendly and helpful , location is central and it is possible to go many places by foot. Room was clean and spacious.

There should be much more options for the breakfast at such a 5 star hotel and price level. And an additional hold is applied to the credit card for each night stayed. This is a bit disturbing but they released the blocked amount at credit card during our check out if an amount is going to be blocked information should be provided in advance.