Jumeirah Hotel, Frankfurt

Thurn-und-Taxis-Platz 2, 60313 Frankfurt am Main, Germany (show on map)

Expert reviews

CNN review:

“With its glass tower and shiny saddleback roof, the 28-story Jumeirah holds its own among the architectural icons of downtown. Overlooking the Zeil pedestrian precinct and a seven-minute walk from Goethstrasse, the Jumeirah boasts a best of Frankfurt location for a shopping expedition.”

Telegraph review:

“This centrally located, high-tech skyscraper hotel sets new standards for corporate-luxe hotels, with excellent service that aims to go beyond five star, luxurious decor set alongside bold artworks and an enviable spread of amenities that includes two restaurants, a bar and an attractive spa.”

Guest rating

This an aggregated customer review rating of Jumeirah Hotel, Frankfurt. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.6 out of 5.0

Ranked 1st in Frankfurt


What guests liked

All you need to know

This five-star hotel is located in an excellent location. Situated on 2 Thurn-und-Taxis- Platz in the Frankfurt City Centre, this luxury hotel is the ideal place for tourists and travelers in the city. Offering a wide range of amenities and facilities as well as quality service, guests will surely feel at home within the walls of the hotel. The design and architecture of the hotel are elegant and sleek, while the interior design is luxurious and stylish.

The perfect location of the hotel makes it a short distance away from the commercial and economic hub of the city. The famous shopping street, Zeil, is just a few steps away from the hotel while Romer Square is just 700 m away from the Jumeirah Hotel. Guests can make use of the nearby transportation system; the Hauptwache Underground railway station is just a few 100 m away from the hotel while the S-Bahn Train Station is also 100 m away from the Jumeirah Hotel.

The rooms and suites in the luxury Jumeirah Hotel provide a great view of the beautiful city. The rooms are spacious and well furnished with modern décor and also feature elegant colors. All rooms in the hotel feature a sizeable painting designed by renowned artist Hartwig Ebersbach.

A 42-inch flat-screen TV is showing high-quality pictures, a Nespresso coffee maker, and a climate control system is fitted into the rooms of the Jumeirah Frankfurt.

The hotel restaurant offers guests a chance to experience the best of international and local cuisines served exquisitely in a stylish setting.


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Recent guest reviews


21 January 2024


Every single detail starting from the helpful concierge, lovely professional reception stuff very clean,very spacious room& the genius location



19 January 2024

Sink placement in the bathroom

The sink in the bathroom is very high and very far from a standing person (towards the mirror) that its very difficult for a person below 175 cm to use it.


16 January 2024


The hotel team welcomed us so nicely and friendly. The room was amazing with one word and we could not like it more and enjoy more. It was TOP!

Everything was amazing, cannot find any negative point.


15 January 2024


Every thing Especially Lili(Liliana) from the reception


15 January 2024

Amazing location and concierge, special requests not entertained

The location is fantastic, right next to the MyZeil Mall, Pawan and Mohammed at the Concierge are amazing and very helpful. The room was huge including the bathroom.

The front desk staff is rather cold, special requests are refused without a second thought, the duty manager is always busy, cleanliness is not the best.


14 January 2024


Excellent location, right in the center


8 January 2024


View ,, location and friendly staff



4 January 2024


I have stayed in many Marriott hotels, last years’ in NY was a disaster, but I believe in giving the benefit of the doubt, so I booked again in Frankfurt. So, this Marriott is a favourite, so far. Unfortunately, I spent more time than I had intended in my room, because I had the flu, so I could not go out. But my misfortune was short lived! I got my money’s worth in use, which I did not mind, because the room was clean, the bed was super comfortable, the pillows were fluffy, the tv had lots of choice, there was internet, room service was perfect ( apart from the pizza…I am very picky)…plus I got to go outside for just a little, believing that I felt better, and saw that the location was central and close to many shops and the various attractions. Breakfast at the Marriott is always amazing for choice and quality of ingredients. The staff were very helpful, from concierge, reception, housekeeping to restaurant staff, they were all polite and professional. My family and I decided, to join the New Years dinner, which had a perfect menu ( my daughter would not agree…she does not like fish, but what can we do!) and the music was a one man show with a festive repertoire, who had us dancing! We were a bit late in attending though, because in Greece we do not go out to dinner until after 8pm, so the chef & staff probably wanted to strangle us! Our apologies! And then let’s not forget the New Year’s Eve fireworks, since I could not go out, I enjoyed it from my window! Next time maybe I will get to enjoy the city too!

As the 31st was a Sunday, all the shops were closed, apart from some coffee shops in the mall area next door. I really did not want to mention this, but it just bothers me a little when I do not have the choice to pay for services in cash. Even though cards are a great convenience, they can be lost or stolen or eaten up by the bank machines and having some cash is a necessity when travelling. The Euro is still legal tender and as a business Marriott management has an obligation to accept currency, up to a certain legal amount according to each county guideline. We can philosophise on the subject, but the fact remains.


2 January 2024

Not that we expected.

The hotel didn't meet our expectations. You didn't get the feeling of staying in a 5-Star Hotel. First of all the room wasn't spacious. The pillows on the bed were weird. There was 4 large pillows ca 100cm×100cm, none of which was suitable to sleep on. It was the kind of pillows you have on a bed to lie you back to when you're sitting on the bed. It should have been 2 large pillows and 2 normal ones. The TV wasn't a smart tv, we couldn't connect our mobile phones to it, although we tried for more than 20'. It's the 2024, a smart tv is standard requirement in a 5 star hotel. Another problem was the heating, it didn't funcuton properly, we manged to get the room warm but it took hours. What's more, we were staying there on New Year's Eve and they didn't offer us so much as a welcome drink or a guest-special price for the New Year's Eve dinner.


30 December 2023

It was an excellent pre Christmas holiday treat.

Everything. The room was gorgeous. We loved the elevator system. The front desk staff were excellent - very professional, attentive, truly 5 star. A special thanks to Thomas, Lili and their colleagues. Housekeeping was very prompt and efficient. Bartender was very pleasant. Concierge and the porter service was very helpful and pleasant. Also, the location couldn't be better, everything was in a few minutes walking distance: shopping, Christmas markets, museums, restaurants.


27 December 2023

Great location, great view, a bit pricey.

Great location at the town center, easy to reach by train directly from the airport or main station within a few minutes. High rise building with an awesome view. My "Skyline Deluxe King Room" on the 15th floor had been freshly renovated and was quite large (about 7.5 x 6.5 m) with a very clever layout, a large bathroom with a bathtub, a coffee maker and a large bed with feather pillows. The receptionist was friendly and helpful and walked with me to the elevator to explain how to order the elevator with your room key.

There is free WLAN available, but you can buy "priority WLAN" for 10 € / day, which I haven't experienced in a hotel in 20 years. The breakfast is super expensive at 40 € (advanced booking) or 48 € (walk-in) per person. I found an artificial eye lash on the carpet which seems odd as I (55, male) am definitely not using any and if the maid had lost one, she must've noticed, right?


26 December 2023

Comfortable stay but missing 5* sparkle and service !

The beds were very comfortable and the staff was friendly! Especially the valet parking staff were very friendly!

In general the room was lacking amenities! We also ordered Camomile Tea from room service, it never came and when we asked, they said don’t have any! For a 5* hotel it‘s a bit disappointing!


22 December 2023

Decent stay. A bit disappointed in the facilities

Great location

The access to the swimming pool and sauna areas was difficult to reach and locate.


20 December 2023

my stay is good and comfortable

i like the location it in the city and shopping center the staff is friendly

every thing ok


19 December 2023


Location, staff and room size



14 December 2023

A great hotel and location

The location is great. Everywhere is walking distance. A shopping mall is next to Hotel (grocery,restaurants,cafe,global blue office etc...)


8 December 2023


Excellent staff, excellent location. I remember during a busy time at the hotel, trying to turn the rooms over, a deaf young lady was a whirlwind and managed to freshen my room in 15 minutes. Only on one day did the head of housekeeping deem it not necessary to freshen my room. One night at three am reception helped me with my adapters that weren’t working.

More staff is needed to handle morning in room dining.


5 December 2023


Very clean


2 December 2023


location the room

some dust on the woden decoration and the top of the bed frame


27 November 2023


The bathroom is small


8 November 2023

MUCH nicer than staying at the airport!

Very nice restaurant, didn’t try breakfast. Staff superb!

More/brighter light would be appreciated, especially in the bathroom!


1 November 2023

A great position for a stop over.

The property was a stop over for us. The staff were exceptional.


29 October 2023

Super Locatio.. Could be better

The Location is Super.. the recieption were very kind and helpful.. the consirge people were very helpful.

the room service people is not organized. the hotel room decoration and facilities needs to be maintained better. for the price previously with the past managment the hotel was in better condition.


29 October 2023


The room was very comfortable, modern and clean. The Stuff was very helpfull and friendly.

I did not like, that the GYM was not open from 6:00am. I did not like that the SPA was closed in the evening.


27 October 2023


Big room, Nice view, Good location.

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Breakfast in the room
  • - Special diet menus (on request)
  • - Kid meals
  • - Kid-friendly buffet
  • - Wine/champagne (additional charge)
  • - Fruits (additional charge)


  • - Room service
  • - Non-smoking rooms
  • - Airport shuttle
  • - Facilities for disabled guests
  • - Lift
  • - Safety deposit box
  • - Soundproof rooms
  • - Heating
  • - Allergy-free room
  • - Air conditioning
  • - Designated smoking area

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Business centre
  • - Fax/photocopying (additional charge)

Reception services

  • - 24-hour front desk
  • - Express check-in/check-out
  • - Currency exchange
  • - Luggage storage
  • - Concierge service
  • - Private check-in/check-out
  • - Invoice provided


  • - Sauna
  • - Fitness centre
  • - Spa and wellness centre
  • - Massage (additional charge)
  • - Indoor pool
  • - Indoor pool (all year)
  • - Beauty Services
  • - Facial treatments
  • - Manicure
  • - Pedicure
  • - Body treatments
  • - Body scrub
  • - Body wrap
  • - Spa facilities
  • - Spa lounge/relaxation area
  • - Spa/wellness packages
  • - Back massage
  • - Neck massage
  • - Foot massage
  • - Couples massage
  • - Head massage
  • - Hand massage
  • - Full body massage
  • - Fitness
  • - Fitness/spa locker rooms
  • - Tour or class about local culture (additional charge)

Entertainment and family services

  • - Babysitting/child services (additional charge)

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)
  • - Trouser press (additional charge)
  • - Daily housekeeping


  • - Parking garage
  • - Accessible parking

Pool and wellness

  • - Pool with view
  • - Heated pool
  • - Swimming pool
  • - Swimming Pool


  • - Airport pick up (additional charge)
  • - Airport drop off (additional charge)


  • - 24-hour security
  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - CCTV outside property
  • - Fire extinguishers
  • - Breakfast takeaway containers
  • - Delivered food is securely covered
  • - Access to health care professionals
  • - Face masks for guests available
Check availability 181£161$224¥23744C$174A$174HK$1753S$295SFr210¥1422kr1848kr1352kr1744