Trunk Hotel, Tokyo

Great location at the top of Shibuya, easy to walk to Harajuku village, Omotesando and Aoyama. Choice is limited at breakfast, but it is a good breakfast.

Staff are really nice, but very hit and miss depending who you get.

Punishingly underwhelming hotel, clever photography and staging hide a dated, tired and basic space that is wildly over-priced for what it is - even by Tokyo standards.

Dark rooms are cramped and full of furniture. We could not open both bags on the floor at the same time. Bathroom was maybe 1.4 x 1.6m so only one person could go in there at a time. Feels a bit like you are staying in a teenagers bedroom

Loud event space next door

Despite having the space for it, the bed is pushed up against the wall, so you have to shuffle down the bed to get in and out waking your partner every time

Breakfast was surprisingly awful; tried avocado toast & eggs benny; cluttered plate w/ god-awful sausage, which took an inordinately long time. No regular granola; only yogurt, which we had to pay for. Better a simple buffet....

The hotel is at the intersection of hipsterville & a railway platform. The owner has figured out how to sweat every asset of the hotel (entrance leads to two pvt-function halls) & a Wework-like lobby; all of this is great for his biz, but not so nice for hotel residents, where just navigating the lobby can give you a headache.

Poorly designed rooms: no closet space nor place for bags; a bed pushed up against a wall and a needlessly long desk, which itself has to be navigated by stepping over an extended bed platform?!

Location

No bathtub or gym

Everything! The sweetest and most wonderful staff. Perfect room! Delicious food and drinks! Perfect location. Would definitely recommend to anyone and will definitely come back asap!

Nothing not to like.

Great vibe. Exceptional staff that is attentive to details. Very friendly hotel.

All good.

The hotel is in an excellent location and is a buzzing, vibrant property. There is plenty of great shopping and restaurants in the are, and its a western traveler-friendly neighborhood; but at the same time, the property still had many Japanese guests and didn't feel "touristy." The rooms are well equipped and we enjoyed having a balcony with ours. The hotel offers luggage shipping which is convenient, and also helped with restaurant recommendations/bookings ahead of our arrival.

There aren't many amenities at this property (for the price). There is no pool, onsen/spa, or even rooftop area. The restaurant breakfast was tasty, but limited compared to other properties we stayed in throughout Japan.

Fantastic service, beautiful hotel and great location, will visit again!

The staff were well organised and international..And our room so large and cosy..a hard task for hotels these days. The balcony was a bonus and even though the location was close to all the Shibuya hustle and bustle..our room and open air balcony with treed outlook very quiet..yet another hard thing for hotels to achieve..beds..music..room accoutrements very high standard as was the breakfast. We were very sad to leave

Can't fault the Trunk experience..

We loved the staff! They were incredibly helpful, vibrant, open and such a joy to interact with! The atmosphere and decor was so stylish and the rooms were impeccably clean and comfortable! The service offering was fantastic! We were offered barista coffees upon arrival and the staff were so attentive! The proximity to Shibuya and Omotesando was a big plus! Yet, the hotel offered serenity too.

The loft room seemingly had an after-thought table shelf added for the kettle and coffee corner. It would’ve been nicer without it to give guest access to the window and a place to sit. It was cumbersome to manoeuvre around with less than a foot wide to get to the kettle. Just a thought, as really, it’s not needed.

Great location, cool vibe.

Small rooms, but overall wasn’t bad.

Great location and fantastic service. The place is beautiful.

The main issue we had is they do events daily for non hotel guests, and the lobby is always packed with outside people, so you can't enjoy the bar or lobby area peacefully.

The whole concept and design of this place!

Location & design

A little overpriced & lobby packed with people

the staff, the minibar, the restaurant

no onsen nor gym in the property, no spa nor massage room

The staff were excellent, the balcony, the restaurants, personalised and thoughtful touches

The bed and room would have been tight for 2 people, especially without a work space.

Loved the design and location and buzzy atmosphere - in the heart of Shibuya / Cat Street. Great shopping and restaurants within walking distance. Thoughtful room details included pajamas, turn down service, fresh flowers changed daily, and sleep spray

No explanation of amenities and restaurants provided upon check in

Clean, modern, aesthetically appealing, young, hip, the place to be in Tokyo, really nice young employees who went out of their way to make me feel special. When I arrived they welcomed me personally and fried my suitcases from the rain. The house cleaning was impeccable. I’ve never seen a more perfectly made bed. The design was simple. The lounge has the best vibe for working on your laptop with an oatmilk vanilla latte from the bar.

Spacious rooms are rare in Japan, so I wasn’t too surprised, but I did find it unusual that the room had no cupboards or drawers. I was traveling solo, and even then, it felt tight to fit both myself and my large luggage comfortably – it would be challenging with two people and their bags!

When I mentioned it to the front desk, they were very understanding and explained that space is indeed a premium in Tokyo. I adapted by keeping my clothes in my suitcase and laying out what I needed on the floor. It worked out fine, and ultimately, that’s part of the experience here in Japan!

I don't usually gush about hotels but this may be my new favorite hotel ever. Everyone on the staff made me feel like I was their new best friend. And the rooms were trendy but so cozy. Wonderful hotel!

Loved this hotel
Charming, cute quiet neighborhood
Lovely

This is a wonderful hotel, convenienty located in Shibuya area. It is a Japanese style hotel, so the rooms are smaller than in the US or big chain hotels, but have a lot of comfort and charm. The staff at the hotel is extremely helpful and treats every guest like they were the only guest at the hotel. There is not line for check in. You are welcomed by the staff who will have you sit with a drink while they take care of the check-in procedure and they will escort you to your room. The hotel has a very trendy bar (many local young Japanese people hang out there during the day with their laptop and coffee/tea), two nice restaurants (one Western and one Japanese) and a shop with really cool merchandise. We absolutely loved the breakfast, Western style but with some Japanese flair (the soy yogurt was amazing), as well as the eggs and avocado toast. Good coffee too. We did not eat at the restaurant, but judging from the breakfast, I think it would be really good. High quality ingredients. They mini bar is stocked with nice organic juices, local beer and very nice and healthy snacks. I bought a bunch of their bars at their shop since they were so yummy. Water in the room is free. We had a great time, although the bed was a bit short for my husband who is tall, we did not mind. I'd rather stay in something local than a big American chain hotel.

Great vibe. All the cool kids were hanging out at the bar, working away on their laptops. Room was really nicely appointed and the balcony with view of the tree was ace. And just off Cat St for all the good shopping and eating. And then onto Yoyogi Park.

Very friendly staff, good vibes, and comfy room.

Nothing not to like.

Location is excellent. Very cool area and the hotel is close to the action. Still very quiet in the rooms. Great vibe in the lobby with the sharing tables. Bar was great and staff are super friendly.

Our room was extremely small which was a shock after staying at the Cerulean Towers. We did not have a wardrobe at all which was very difficult for 2 girls with big suitcases. I don't think this was mentioned in the description of the room. The standard room would be better suited to 1 person or a couple with backpacks only. I would stay at this hotel again but pay for a bigger room.

From the moment we arrived we were welcomed and felt instantly relaxed. We were offered a welcome drink while we waited to be checked in

The only thing I didn’t like is that I had to leave.

Liked the design of the hotel and the wooden interiors.

But the second floor section is too dangerous to climb up. Breakfast was not very good..

The staff were exceptional, the location amazing, the design superb, the room beautiful, the beds comfortable, the windows were huge, the loft was special and the bathroom great. It was the perfect Tokyo hotel.

Absolutely nothing other than getting your room comped!

Beautiful hotel, great location.

Rooms were a bit small, but otherwise really great. We also thought it was interesting that the top floor was a church instead of a roof deck etc.

Loved the relaxed atmosphere created by the recycled materials and high ceilings. Very impressed with use of plants on the balconies of the building. More of this should be done as it really brings nature to the city. The mini bar offerings were really different and great to try. No generic boring chocolate bars! Still have the recycled rubber flip flops which are the Trunk's version of slippers. Staff were very welcoming and helpful.

Location, funky hotel, staff, restaurant, lush, leafy gardens!

Bar/lounge area felt a little off putting on entering the hotel - crazy busy & just felt a little weird like you were crashing someone’s party! Would be better having entry lobby & bar area a bit more separated.

- modern and sleek room, very functional bathroom with great shower (water pressure) and amenities provided
- comfortable bed
- convenient location

- room was quite small (but this is quite standard in tokyo)
- room didn’t feel warm and inviting, even though there were a lot of “design” items. e.g. the armchair is slightly impractical and too large for the small room.