Claris GL Hotel & Spa, Barcelona

It was my worst hotel experience; the receptionist stole my money

It was my worst hotel experience; the receptionist stole my money

Staff was excellent, concierge and valet service was exceptional, including catering to all our requests across this trip. Communication from the staff was amazing regarding all our coordinated plans with the hotel. The amenities were exceptional and the room itself was a work of art.

Location was amazing, 5 min walk from passage de gracia
Staff were very attentive and went above and beyond
Room service menu was great

If you’re a light sleeper this hotel is not for you. You can here everything from neighbouring rooms!

The location and the cleanliness

Nothing all was perfect

Location clean and nice staff
Really nice pool

Uncomfortable bed and pillow
Bad blankets

The Room, roof top pool and location were great.

Split level room with sofa bed upstairs was not ideal for our 6 year old as the stairs were very dark at night - we had to buy a small lamp. Otherwise, great.

The hotel is beautiful and has so many gorgeous statues and interesting artefacts. The staff were amazing and always went above and beyond and very attentive. We had a room for 3 people and the room had an amazing split level bedroom upstairs.

Our shower leaked all over the bathroom floor and made it very slippy getting to the wc. Bedroom window couldn’t be opened and if you don’t like traffic sounds, then this isn’t the hotel for you: pool area is good but hardly any shade!

Very Good location. Concierge Staff were very helpful. Bidet toilet big Plus.

We were given a discount card to be used for the Sushi Resturant in the hotel, but when we did go and try to use it they said it doesn't apply because it was a weekend. We didn't particularity like the design of the hotel, the retro with Mayan/Buddhist style. The idea of a museum in the hotel was interesting but the execution not so great.

Once the problem with our reservation was worked out the room was very nice. There were three of us traveling together. Plenty of room and privacy.

Not enough meal places to choose from.

Loved the spa, and how accommodating the staff was. The rooftop terrace was great and La Terraza for my birthday dinner either friends was incredible!

For the price point, the room had terrible lighting, especially in the bathroom. The shower had terrible water pressure, and what was supposed to be one large bed were to single beds pushed together and without a supporting larger box spring below them so the bed kept separating in the middle. We also had to ask for our bags to be delivered to our room more than once.

Quiet

Nothing

Location, staff, cleanliness

at the price I expected a free breakfast - no such luck,.

Small. Lovely roof terrace. Excellent staff. Very clean

Gym could be better.

The rooms were beautiful, location was excellent and the free champagne upon arrival was lovely. We also used the spa which was a unique and extremely relaxing experience!

The first room we were in had these gorgeous windows, the second room had almost no natural night and tiny windows even though it was technically an "upgrade". I would have liked the water replaced more consistently - some days they didn't give us new water.

We loved the staff. They were all so professional and friendly. The Asian restaurant was amazing. The quality of drinks on the terrace were great. The beds were comfy, good linens and towels. The shower was good and all amenities were provided. Overall, the stay was extremely comfortable and pleasant. We found the location perfect.

While the room itself was beautiful, the walls were thin and there was a lot of street noise. The bathroom was a little dark and no vanity mirror. There was a conference on one of our days which meant service on the terrace was extremely slow. The smell of the hotel is specific. While I enjoyed it, others may be bothered by it. The gym was limited but cute.

The staff were friendly, welcoming & helpful.
The property was beautiful & the facilities fantastic
The roof top bar was great

The price of breakfast was expensive, so we opted out of that.

Great design, perfect location, sexy rooms. Definitely great for couples. Excellent drinks in the restaurant on the terrace.

Unfortunately there is no sunlight, which is something you have to be prepared for rooms of a lower standard. It's a pity that the pool is not heated in the cold season.

Location is superb

Not much I didn’t like..

Clean, comfortable and good located

The property location is really good , and it’s clean , all the staff are very friendly , and we will for sure stay in this hotel again .

We asked for a late check out but they refused without any reason !! With a very rude answer just No , noting this is a 5 stars property ,

The concept is interesting, the art pieces around the room and common spaces are beautiful and the building itself is gorgeous and in a great location, in the heart of the city, with plenty of restaurants, cafes, shops and touristic attractions nearby. The lobby and rooftop terrace are lovely, good quality bed linen and towels, nice smell in the lobby, very attentive and friendly staff who have been nice and helpful everytime we interracted.

The Junior Suite felt crowded, dark and weird and far from luxurious. There is no door to the bathroom, the shower leaks water all over the floor, is full of visible mold and has a bad smell, the room of the WC is minuscule, there are not enough garbage bins (none under the sink, none in the sitting room where the minibar and coffee maker are). The furniture is original and interesting, but uncomfortable to use (everything falls off the bedstands, the storage space for clothes is insufficient for a 3 adults room). The wooden floor, the doors and the walls have visible wear&tear signs. The sofa bed is impossible to sleep on, dreadful quality and shape of the springs and mattress, we took turns each night so that none of us had their back broken too badly by struggling to sleep on it on consecutive nights. Apart from the artistic concept, i still think a hotel room needs to be comfortable, ergonomic and pleasurable to live in for a while - unfortunately, it was not the case - and given the cost and the quality of other SLH properties, it was quite disappointing.

Location, service, helpful staff, nice ambiance.

No usb ports in rooms.

This hotel is wonderful, no questions asked. Great location, amazing interiors, hotel personnel doing absolutely everything and going above and beyond to make you feel comfortable. There is also a great SPA in the hotel and a rooftop bar is amazing. The hotel is Mayan culture themed and has a small but wonderful art exhibition. Everything is very clean, my bed was really comfortable and I also had this great bathtub in the room. I went to celebrate my Birthday and felt very celebrated on the day! I can also recommend the VIP breakfast, in summer on a rooftop it is a wonderful experience.

Probably the only thing I was missing was the balcony or a terrace in the room.

Great hotel & staff and in a fairly good location. The roof top restaurant was really nice and the food great too and I think it was very reasonable. The rooms were very clean. Lots of nice places to eat nearby. Didn't have breakfast included. The hotel smelled wonderful, I guess it came from the spa.

Room was quite dark, although your not in your room all day it became a little frustrating Room 301. Also, if you need a rest during the day ( my husband recently had a new hip and needs to elevate his leg for a few hours a day) forget it. The house keeping staff made lots of noise, scrapping chairs, loud banging sounds, trolleys rolling up and down. This went on from 9am to 6pm. Other than that we loved the place.

Perfect location to explore Barcelona, very warm welcome from all staff at reception and concierge. Lovely room with a window that opened to let in fresh air, clean rooms and splendid linen. Lovely terrace on the roof and a small but serviceable gym.

Sadly our room didn’t receive the turn down service. I had booked a double room and I was checked into a room with two singles, the lovely lady on reception indicated that they would change to the double during turn down to avoid any wait immediately. However as turn down didn’t happen, I was left with two singles, and also was disappointed with no turn down.

Booking a 5 star, the turn down is something that makes a stay a little extra special. This was very disappointing as I love the idea of the art hotels and had considered staying in another of the chain elsewhere, but I won’t given this omission. No reply to my email to indicate this error, and then when attempting to discuss on reception in the morning they seemed a little helpless and just gave me a card of someone to contact. A few hours after check out I received a mail to say that turn down was refused, which is simply not true. This guest service is not what’s expected in a 5 star place - super disappointing!

Great location! The Japanese restaurant is amazing!
Our room was good but smelt of fried food, not dirty but perhaps a vent making the smell.

The hotel was really lovely less the smell that I noticed house keeping opened windows