The Charles Hotel, Boston

I’ve stayed many times at the Charles and I believe it to be the best hotel in Cambridge. Comfortable, classy, excellent rooms and very courteous staff. Location is perfect for those going to Harvard.

We had a problem during check in since our room was not ready even at 4pm. They also needed to be reminded several times before getting the extra bed that we have asked since the booking. But the staff was very professional and friendly.

The location was perfect. The room was also great.

Good food at the hotel .. nice room.,, location good.,nice atmosphere outside

The bathtub shower was dangerous to use with no hand rails to hold on to getting in and out ..

Love the location - very convenient!

The garage / parking cards were a bit confusing

Location and hotel/room design

Furniture. Wooden chairs without even a cushion?? Uncomfortable seating. I get it that it reflects historic settings, but thatbwas way too uncomfortable for even a 2 hr online meeting. The furniture needs to be replaced with something comfortable.

Staff is efficient, helpful and friendly
Location

Love the bedding

Location most and facilities.

Nothing.

Just about everything was excellent.

The TV could not play Netflix or other streaming services.

The location, near restaurants and good cafés, and close to the river.

The food at the restaurants was just o.k.

Perfect location for our activities on the Harvard Campus.

Easy access to Henrietta's Table for meals during bad weather.

The Saturday night room rate was extremely high -- we were willing to pay because of convenience and our familiarity with the Charles after many past stays.

Great hotel, comfortable, with gym, several restaurants and sofa areas, next to Harvard Kennedy School. I was surprised however to note that their wifi network is unsecured (without password). Most company policies today don’t allow to be connected to unsecured networks (data risks), so I ended up using hotspot (not always stable). This is annoying for businesses travelers.

Feels recently renovated or refreshed. Very attractive design. Good bar and very good formal restaurant. Perfect location.

Valet parking at check in on a cold, rainy, windy night was a mess and the rooms are a not large, but are ok sized.

Comfort of the rooms and thoughtful touches, such as mirrors in the shower for shaving.

Nothing.

Everything was excellent

The mattress seemed old and so not comfortable

Clean, peaceful, friendly staff, great food.

Nothing

Modern, spacious, refurbished and right next to Charles river and walking distance to various Harvard schools

Incredibly expensive for what you get; I overlooked the top of a parking garage. Definitely not much a view

it’s location / friendly staff / clean

probably the price!

Convenient location

Heightened - and unexplained - security presence with Dept of homeland Security, Secret Service, etc all over the place.

Price gouging - certainly not worth $ 955. My weekend stay is the equivalent to one week in Sicily - and Harvard ain’t Sicily.

Location was great for Harvard and not too far from Boston central. Staff were very helpful and the restaurant was a lovely place for breakfast and dinner on the night we arrived. We also enjoyed the outside space for a drink in the evening just outside the bar and the servers in both the restaurant and the bar were delightful. The beds were so comfy with gorgeous linen and it was lovely to have a bath as well as a shower. Everything was spotlessly clean.

Superb location in Harvard Square. Sophisticated peaceful ambience. Beautiful facilities, including 3 wonderful restaurants on site. Very welcoming and responsive staff.

The Charles had a lovely mix of old world charm meets modern conveniences. Our room was spacious and well appointed. I appreciated the “Harvard chairs,” Nespresso machine, robes, and slippers provided. The location can’t be beat - I recommend it if you’re visiting Cambridge.

The only thing they missed was refilling our Nespresso pods when they cleaned our room - everything else was flawless!

Breakfast at Henrietta's Kitchen was good

There was no staff support for loading/unloading luggage

I was impressed by the staff from lobby to kitchen to cleaning very friendly and courteous 👍👍. Area is walkable with lithe of things to do and eat.

For the value of the room it was too expensive and no complementary breakfast which is an added expense a good simple breakfast buffet would have been lovely specially for people from out of town traveling with kids.

Room was quiet, great view to the square in front of hotel and very clean. Wonderful linen and clean bathroom with ample towels.

Front desk person at checkin was some " visiting" student from India who could not even answer simple questions about the hotel- such as how much the breakfast would cost.
Doorman did not even offer to open the door- any time we walked through.

It’s a great hotel nice location

The rates of the stay was rather insane. It was more than I make a week which was ridiculous.