The Guesthouse, Vienna

Central position

Nothing much

The location, the brasserie, very comfortable bed and pillows.

An amazing experience from the moment of our booking. They were very helpful in arranging our airport transfer. We loved the location- just steps away from Old Town and shopping areas. Our room was so clean and extremely comfortable. Another bonus was having room service available for breakfast. We loved everything about our stay here.

Great central location, very comfortable bed and quiet, even on the first floor. Minibar is free for most items and staff are super welcoming and helpful. We enjoyed our stay!

The shower didn’t drain properly

Location and pleasant room with view.

Brilliant location

Super clean! Superb customer service and very nicely equipped rooms! The most important to me was location and it was perfect!

Location was excellent. Staff courteous, helpful and professional.

Really nice location, fantastic room and great staff.

Location. Comfort of the rooms. Service.

It is great that you can have breakfast non-stop until 6:00 pm. The service is friendly and the food is great.

I would change the mattress for experience improvement.

It's just a lovely place to be. Excellent a la carte breakfast - I love it (because I hate buffet ;-)

The location is unbeatable, the staff is friendly and attentive, the room is nice though it could have been cleaner upon arrival. Also, we got the double deluxe which I think is a great room for two but we were three which made it a bit tight. They did provide us with a comfy rollaway bed though. The restaurant downstairs has very good food and nice staff. Very fresh juices! They also gave us complimentary red wine and water in the room which was a nice touch.

The room could have been cleaner upon arrival and the sink is very shallow which caused a little puddling but pretty minor issues overall. Also, for some Reason getting them to give us a box of tissues Was a bit of a project. And they need to be mindful to have someone answering the reception phone. Often when we called, we got no answer.

Room was clean and comfortable and had a nice couch and coffee table for relaxing at the end of the day. The TV included a radio, so we listened to music as well. The Jura coffee maker and complimentary wine and beverages in the room were a great bonus.

The bathroom was a little small. There was nowhere to place my toiletries and space to hang towels was limited, but it was clean, modern and we made it work.

Amazing location, staff incredibly friendly. The breakfast was lovely.

It was all excellent. There were a few stains on the rug in our room, but otherwise the room was very comfortable and modern.

Spacious room for an European hotel. Very well decorated. Stylish restaurant with delicious food. Located in great spot. Welcoming and helpful staff.

Nothing.

The rooms are so comfortable. I loved the window boxes! The free (delicious Austrian) wine and beer was totally unexpected! And they replaced anything we consumed from day to day. Amazing! Made our stay extra special. The location was perfect! We walked to so many of the sights.

The lack of lobby and public area is disappointing. The duvets are too hot for summer time. Need a sheet! The bathrooms don’t allow one person to turn on light without waking the other person. The Taps are too hard to turn on and off. Bad design.

Location

Smoky smelly room

The hotel is well equipped with friendly staffs. Very easy and convenient to access to all places in the downtown. The breakfast plate is big and the egg dish is quite fresh. The atmosphere around is so chill for your enjoying the all day there.

Location was great. Staff were all very friendly and helpful. They even prepared a little surprise in my room for my birthday. Definitely recommend this hotel.

Great location Wonderful restaurant!

No complaints

Everything was excellent. The staff was exceptional, the room very comfortable, and the food was outstanding. Congratulations! We will definitely come back.

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Very comfortable and perfectly situated right in the heart of the city. It had a quiet, understated elegance that most hotels seem to force. Here, everything just felt effortless and at ease. Restaurant was excellent for late night dining too.

Excellent location, comfortable rooms, great bar and restaurant and friendly yet professional staff. Loved it.

Limited public areas and no on site leisure facilities to take a break from the sightseeing.

Wien is a bon bon of a city. The Guesthouse Vienna is perfectly situated in the inner stadt a stones throw from Wiener Staatsoper, Albertina Museum, Hofburg Palace, Musikverien, Sacher... I was travelling alone as a wheelchair user. The Guesthouse is warm, welcoming without being pretentious, and trendy. Love the artwork/pictures in the rooms and around the hotel. The bottles of Austrian wine that are part of your package can be taken to dinner in their restaurant at no charge. Nice touch. The Jura coffee machine in the room was easy to use, and the coffee was lovely. Beautiful, top-quality Austrian skincare products 'March' are offered for use in the bathroom. Hand/body wash, conditioner, and body lotion in 500ml pump dispensers. The pillow mist is lovely. I bumped into the manager, Manfred, in the corridor and asked if he had a little time to spare. He was happy to accompany me to my room, seeing some very small issues, and was grateful for my perspective. He took note and promised to change these things. Wheelchair users, the toilet is right-hand transfer only. Maybe a problem for others but not me. All staff from the front desk, doormen, and housekeeping were kind and always prepared to offer advice, help, or a friendly chat. Nothing was too much trouble. The brasserie/restaurant and bar are excellent and popular with the locals. Great choice of quality food, pastries, and drinks at not silly prices . Upon checkout, I made a reservation for next year. Yes, it is that good. Vielen Dank, bis nächstes Jahr.

Upon returning to the hotel usually night time, it could be difficult to get the attention of staff for the ramp. It was a little frustrating, but it didn't spoil my stay. I could have rung reception but not always easy to do when laden with bags.... Restaurant staff got the attention of the front desk.

Excellent location - good dinner offer

Loved it. Great location & excellent facilities. Loved free mini bar. Room was amazing with comfy beds & a great shower & ensuite. Very professional & top end transfers available to airport.

Nothing. All great.

Excellent location! Our room was spacious and comfortable. The bathroom was well designed. The minibar was stocked with free water and soft drinks daily. I would definitely stay here again!

Not applicable

The Guesthouse is a stunning small hotel in a perfect location. Our room was immaculate and so very comfortable.

Great location Cute hotel

Very heavy doors that you hear anyone who closes their door or the aisle doors.

Great location

Had great reviews

Room was marvellous with well thought out functionality Location was the best. Restaurant was outstanding

No negatives

This hotel has the best location of any hotel in Vienna we could see the corner of the opera house from our room it was so close we could almost touch it. It is opposite the Albertina and a five minute walk to Dimels and the Hoffbourg Place. I looked up the best restaurants in Vienna before we left and we tried most of them and the cafes including Dimels Cafe Central and Gersners but the best food cakes and coffee were in our hotel I wish I had eaten there more often. The staff were phenomenal from front of house to the waiters. The room we had was 102 it was very large and easily fitted in the extra bed which was a proper bed - the pillows were the most comfortable I have ever slept on.

This hotel exceeded my expectations in every way. There was not a single thing they could improve.

Super comfy beds and bedding, amazing design, spotlessly clean

The location is in the centre close to everything. I also liked the room it was very spacious.

Nothing

Clean, smart

Lovely staff & restaurant, clean and nice room, great mini bar selection included, great location.

Soundproofing between the floors

Excellent location. Lovely helpful staff. Very nice room. They will organise tickets for you too which is great. Very nice restaurant downstairs.

Only One lift.

The bed and the staff especially Dominique and Sebastian

The coffee machine

Excellent value for location, which is next to Hofburg Palace. Service was also excellent. Highly recommend for a boutique hotel.

Really terrific hotel and eyes stay there again! The staff was very friendly; it had clean and comfortable rooms; and it was an excellent location.

Breakfast wasn’t included but there was a delicious brasserie/restaurant on the first floor.

Very well located to all there was for us to do and see.

The Guesthouse is a lovely hotel with large rooms and bathrooms. The staff is very good. They have a very nice restaurant which is very popular with the locals as well. The location is unbeatable. The view from the Albertina facing rooms is lovely.

Nothing. Everything was very good.

Breakfast offers a lot of nice choices. Atmosphere was cozy and welcoming.

The courtyard view was deceiving a little, not enough greenery mostly building walls. The Wifi was inconsistent.

I liked all the little extras like the pillow spray, drinks in the room and coffee machine. Also of course the location. The staff were very kind and helpful, nothing was too much trouble.

The location was brilliant. The room was great and staff very friendly and helpful

All was great but we would have liked a USB plug in the room.

Central location. Excellent bedding. Comfortable bed.

Wasn’t keen on the bedroom view.

Location is the access to visit the downtown by walk. The front desk and the porters are helpful. Free wine and soft drinks make us feel as comfortable as home.

Nothing

Gorgeous 5 star hotel - great value for money compared to other 5 stars in the vicinity

Location, free mini bar including beer and wine.

Breakfast not included or discounted for guests.