The Guesthouse, Vienna

Elegant, excellent street view

Location, room layout, helpfull staff.

The service at the brasserie section.

Fabulous spacious deluxe room with amazing views from the fifth floor.

Could have a kettle in the room to make tea. Also Netflix rather than watching SKY news and terrible local channels.

Location was good. Staff was excellent and very friendly. I was looking for another place to stay after a horrible experience at another hotel and the staff was friendly enough to show me - not everywhere is like this. No swimming pool or gym but the stay was comfortable enough. The room was very comfortable with everything you need and in the right place. The restaurant was also good with professional staff. You can order room service casually and it feels like home:) It saved my sanity from another horrid stay at another so called 5 star hotel in Vienna.

If I had to be critical, I saw some dust on some surfaces (e.g. TV stand, towel rack); the sink could be deeper; and the sink knobs could be less smooth (hard to turn with wet hands); but these are insignificant when the overall stay was so pleasant.

very well located property steps from the opera exceptional staff brilliant hotel

nothing

Friendly staff, assisted with luggage, fantastic bakery next door, clean room, best location. Would recommend.

Pillows were not pillows, uncomfortable flat pancakes, the room wasn’t soundproof as I could hear a lot of tapping, and that wasn’t during business hours if you know what I mean. Also, staff or someone woke me up several times by knocking on my door in the mornings, to clean the room, not sure, but was very annoying.

A very cozy boutique hotel across the Albertina and just a few steps away from the Opera House, shopping strip and restaurants. The staff was so helpful and accommodating. A shout-out to the Filipino staff who always went above and beyond.

The glass-enclosed shower.

Location is good, comfortable bed, free mini bar including wine and beer. Staff helpful in recommending and securing a reservation at a restaurant.

Zero lobby, small check in desk to elevators. Nothing special, tho for the price, the free mini bar, coffee machine, and comfortable bed could be worth an overnight.

Very convenient location, so central for walking .. Amazing view and loved the window bench overlooking the square. Great coffee and loved the complimentary drinks! Felt like a home away from home. Friendly staff.

Nothing

Free options in mini bar including some alcohol (not fizz) was welcome. Excellent coffee machine in room but no/limited milk. Large comfortable modern room with couch and walk-in robe (but not enough drawers or coat hangers).

Foyer taken over by bistro/eating space with minimal casual seating. No breakfast option other than a la carte in bistro which was expensive. No kettle in room meant ringing down for hot water for tea every morning. More coat hangers please! Air con not cold enough.

Superb location. The view across the city from our 7th floor room was sensational. The room itself was spacious and very well furnished and equipped with a bean-grinding coffee machine, no less! There was a window seat so you can soak up even more of the view. Complimentary wine and soft drinks were replenished daily. We didn’t have breakfast included but the a la carte breakfast (served all day) was excellent value and very good quality. All the city landmarks were a short walk away.

Only a very minor thing but a kettle would have been useful for morning tea, rather than going down to the bar to get a pot of tea.

We loved this hotel! The food at the restaurant was excellent. The room linens are so soft for a great nights sleep. We booked one of the rooms with windows to the city viewing the museum across the street. I loved the sounds of the horse carriages and the hustle and bustle of the Vienna streets. The staff is very accommodating and the manager and concierge were extremely helpful with our questions since it was our first time in Vienna.

We loved everything!

Cute, modern and excellent staff not to mention the best location

One day 2 of our staying, we when out from 10 AM - 4 PM (we put the “please make up the room on thedoor) but when we came back our room had not been cleaned yet.

Comfortable location next to opera house. Breakfast was good, not exceptional. The venue is more modern, very clean. Reception was very good, they were helpful with the luggage!

The reception was a little small for the busy time of the day, checkin and outs, very small waiting area.

Super location, just in front of the Albertina entrance and diagonal to the Opera. Cross street from main places but quiet and tranquil enough for a good rest.

The price was a little high for the amenities the hotel offer. But everything else was very good.

Large rooms with nice design, comfortable and good breakfast

The location was excellent! Right in the middle of the Innere Stadt. The room was beautiful, and the extra touches were great. From the chocolates in the room , the welcoming note, and the complimentary bottles of wine, beer and soft drink in the mini bar!

The room was beautiful, but there was no place to unpack your clothes, and the bathroom was small, didn’t have much room to set out your toiletries.

amazing service with amazing views from the room. looking over the albertina museum. one ofbmy favourite hotels so far. everything was perfect

Comfortable, clean, excellent location. Plus fantastic beds and shower.

The room was a good size and very comfortable. There were electric outlets in convenient places, and everything was well thought out. My husband enjoyed the free bottles of wine. The hotel is within walking distance of bakeries, restaurants, and shopping.

Despite all the many positives, I would not stay there again because I hated the frosted glass shower door that allowed me to be seen from the bedroom. I like privacy when I shower. I'm not interested in trendy decor. This is a personal thing and shouldn't keep anyone away, as the bathroom was fine.

Great location. Staff on reception and porter really friendly and efficient. Room was excellent. Comfy bed, great shower and complimentary wine and soft drinks. Brasserie was great for a late breakfast.

No complaints

Location was amazing. Good value for money.

No fitness centre. No pool.

The location is great,the room design is very nice,the reception is so cozy,the staff is very helpful

There is only one elevator serving the whole hotel guests as well as the house keepers with there staff,so it might take longer than usual time waiting

It is a fantastic hotel and in a great location. Minutes to the walking zone and St Stefan’s Cathedral, shopping on KaertnerStrasse and Kohlmarkt. Close to Neuem Markt and fabulous kafes. The restaurant in the hotel is a six star and breakfast was always wonderful. Staff are so helpful and accommodating. Beds are excellent.

A wonderful property from the moment I checked-in. Very professional and friendly staff (and thank you Christoph). Lovely designer room with all the comforts. Perfectly located in an upscale area, with the Albertina Museum across the road and cafes near by. One of the best omelettes I've had for breakfast. Definitely a five star feel, and I will be returning to stay.

Gorgeous boutique style - staff amazing

Location, free of charge for wine

Glass wall from shower room

There was no breakfast The restaurant had limited offerings but the quality of food was good The front desk staff was welcoming and helpful

Excellent location, nicely appointed rooms, very helpful staff. Intimate feeling and quiet.

Lack of public spaces to relax outside of the room.

The little extras were very thoughtful and welcome

Very good

Nothing

The location was outstanding as was the comfort of the room.

Luggage wasn’t delivered to room as promised. No housekeeping of room until after 4pm and only after prompting.

Location. Small/boutique hotel. Staff were wonderful especially Arturo (Concierge) and May (Reception)

Bath towels could use a refresh.

Great location and very comfortable bed. We had a loft room on top floor -- wonderful views and very cozy.

If they can add a gym

Staff, rooms, location

Everything was perfect

Location was perfect, in the center of everything. Friendly staff and clean rooms. Highly recommend.

The area rug was a little stained/dirty but the room was very clean.

The style and the vibe.

Nothing

Great location

Great Location and quality of staff, service, rooms and common areas. Loved the outside restaurant. Intimate but upscale.

Nothing really.

Great location and wonderful room. Team at the Guesthouse were excellent and the breakfast offering was very good

Incredibly professional, helpful and friendly staff. Nothing is too much trouble and they will help you with recommendations - we went to a great restaurant they recommended. Excellent location - right in the middle of everything Wine and beer included in your room rate in the mini bar They noticed (presumably from passport) that it was my partner’s birthday and left a note with birthday treats! Good restaurant - had a really nice breakfast

The bathroom is only separated from the room by frosted glass - not the best design!

The hotel staff were very courteous and helpful. When we arrived we did not know where to park or unload our luggage but the front receptionist was very helpful with explaining the process clearly and politely. We did not eat dinner at the hotel but we did enjoy a glass of wine and dessert later on in the evening. The dessert was very enjoyable from their sidewalk cafe and the staff, again, were very courteous and professional. We did have breakfast at the hotel before we left the next morning which was very good and served by a friendly, courteous and professional staff. We would highly recommend this hotel for their staff, the location and the value. The rooms were comfortable, the location was excellent and they even provide you with free wine, sodas and a hand written "welcome" note in your room upon arrival.

There is nothing that comes to mind that we did not like about this hotel

Location, comfort of the room

Staff were so nice but I had problem with coffee machine they Said they are going to send someone to the room but no one showed up :(

Great location, centrally located short distance within all attractions. The room is great with modern amenities.

Nothing.

Staff were very accommodating and friendly! Also great location!

Great location, lovely breakfast

A true jewel in the heart of Vienna; beautiful design, modern yet respectful of the surrounding architecture. Close to the center yet in a quiet area of a main plaza (by the trees). Would definitely come back!

More variety of the breakfast / restaurant. Service outside the hotel amenities (restaurant / cafe) is polite but not attentive- takes forever to get their attention (had also smaller missed orders); very poor for such a beautiful hotel.

The tv misses the opportunity to cast from your own device

Location was perfect, the cafe was convenient for the group to gather for drinks and a meal and the room was well appointed.