The Guesthouse, Vienna

It's in an excellent location. The room was very clean and spacious. The staff were very helpful

Excellent location, room and service 10/10

N/a

Brilliant central location, really nice room with good facilities. Excellent staff particularly the lovely hall porter. The restaurant cum café was the real bonus. Lovely staff and exceptional coffee. Very good breakfast. Thororoughly recommended as a top spot to both stay and eat.

Very nice location, very center but quite. Incredible design, very good staff work.

Excellent staff and location, every little detail has been thought of in the rooms.

The reception are is tiny and felt cramped during peak season but the staff friendliness and service levels more than make up for it!

Attention to detail and central location. Friendly staff.

Room facing a wall, wasn't made aware of this before hand which was disappointing.

Guest House is literally a five star hotel. It is obvious that there is a really good team behind this. Every detail has been thought. I am very happy to stay here and I am grateful for the service.

Nothing

The hotel location is great, best VFM Room is cozy and big, the staff was very helpful and nice, very recommend, I will come back again!

Fantastic property. Incredible location. So comfortable. We will definitely be returning!

Nothing

Beautiful room, exceptionally clean. Lovely window seat. Well located.

No kettle in the room. Normally we request a kettle if not in situ but not possible here which was a first for me. Able to call for hot water which was promptly brought up but, a kettle would have been preferred

Fantastic location, close to the Hofburg, the Graben and many beautiful sites. Very comfortable beds, very quiet bedrooms.

We liked everything!

The location was central to Christmas markets, shopping, and popular sightseeing locations. The room was modern and cozy, a hard balance to achieve, but they did it perfectly. Plus all of the staff were courteous and thoughtful. Our stay here was the highlight of our trip. I wish we had more time to spend.

Loved our stay it was perfect

Nothing at all

My double room was well appointed and quaint but fine for a solo traveler. You really can’t beat the location. It’s Nextdoor to two of the more famous cafes, pedestrian main shopping zone, Albertina, Spanish Riding School, and the Opera House. Staff at check-in and the lobby were great. There is a lively cafe below but no noise in the room and I was on floor 1. Overall, a pleasant quick stay and I thought good value based on the location alone. They also provided complimentary alcoholic beverages and bottled water which was a nice touch. I did not partake but a nice touch.

It’s more like a good boutique hotel rather than the 5-stars listed on the website as doesn’t really offer any amenities or have the number of service staff. Just a noticeable difference as I’ve been to the 5-stars next door.

Fantastic central location. Amazing beds. Lovely staff. Great restaurant.

Nothing

Elegant, excellent street view

Location, room layout, helpfull staff.

The service at the brasserie section.

Fabulous spacious deluxe room with amazing views from the fifth floor.

Could have a kettle in the room to make tea. Also Netflix rather than watching SKY news and terrible local channels.

Location was good. Staff was excellent and very friendly. I was looking for another place to stay after a horrible experience at another hotel and the staff was friendly enough to show me - not everywhere is like this. No swimming pool or gym but the stay was comfortable enough. The room was very comfortable with everything you need and in the right place. The restaurant was also good with professional staff. You can order room service casually and it feels like home:) It saved my sanity from another horrid stay at another so called 5 star hotel in Vienna.

If I had to be critical, I saw some dust on some surfaces (e.g. TV stand, towel rack); the sink could be deeper; and the sink knobs could be less smooth (hard to turn with wet hands); but these are insignificant when the overall stay was so pleasant.

very well located property steps from the opera exceptional staff brilliant hotel

nothing

Friendly staff, assisted with luggage, fantastic bakery next door, clean room, best location. Would recommend.

Pillows were not pillows, uncomfortable flat pancakes, the room wasn’t soundproof as I could hear a lot of tapping, and that wasn’t during business hours if you know what I mean. Also, staff or someone woke me up several times by knocking on my door in the mornings, to clean the room, not sure, but was very annoying.

A very cozy boutique hotel across the Albertina and just a few steps away from the Opera House, shopping strip and restaurants. The staff was so helpful and accommodating. A shout-out to the Filipino staff who always went above and beyond.

The glass-enclosed shower.

Location is good, comfortable bed, free mini bar including wine and beer. Staff helpful in recommending and securing a reservation at a restaurant.

Zero lobby, small check in desk to elevators. Nothing special, tho for the price, the free mini bar, coffee machine, and comfortable bed could be worth an overnight.

Very convenient location, so central for walking .. Amazing view and loved the window bench overlooking the square. Great coffee and loved the complimentary drinks! Felt like a home away from home. Friendly staff.

Nothing

Free options in mini bar including some alcohol (not fizz) was welcome. Excellent coffee machine in room but no/limited milk. Large comfortable modern room with couch and walk-in robe (but not enough drawers or coat hangers).

Foyer taken over by bistro/eating space with minimal casual seating. No breakfast option other than a la carte in bistro which was expensive. No kettle in room meant ringing down for hot water for tea every morning. More coat hangers please! Air con not cold enough.

Superb location. The view across the city from our 7th floor room was sensational. The room itself was spacious and very well furnished and equipped with a bean-grinding coffee machine, no less! There was a window seat so you can soak up even more of the view. Complimentary wine and soft drinks were replenished daily. We didn’t have breakfast included but the a la carte breakfast (served all day) was excellent value and very good quality. All the city landmarks were a short walk away.

Only a very minor thing but a kettle would have been useful for morning tea, rather than going down to the bar to get a pot of tea.

We loved this hotel! The food at the restaurant was excellent. The room linens are so soft for a great nights sleep. We booked one of the rooms with windows to the city viewing the museum across the street. I loved the sounds of the horse carriages and the hustle and bustle of the Vienna streets. The staff is very accommodating and the manager and concierge were extremely helpful with our questions since it was our first time in Vienna.

We loved everything!

Cute, modern and excellent staff not to mention the best location

One day 2 of our staying, we when out from 10 AM - 4 PM (we put the “please make up the room on thedoor) but when we came back our room had not been cleaned yet.

Comfortable location next to opera house. Breakfast was good, not exceptional. The venue is more modern, very clean. Reception was very good, they were helpful with the luggage!

The reception was a little small for the busy time of the day, checkin and outs, very small waiting area.

Super location, just in front of the Albertina entrance and diagonal to the Opera. Cross street from main places but quiet and tranquil enough for a good rest.

The price was a little high for the amenities the hotel offer. But everything else was very good.

Large rooms with nice design, comfortable and good breakfast

The location was excellent! Right in the middle of the Innere Stadt. The room was beautiful, and the extra touches were great. From the chocolates in the room , the welcoming note, and the complimentary bottles of wine, beer and soft drink in the mini bar!

The room was beautiful, but there was no place to unpack your clothes, and the bathroom was small, didn’t have much room to set out your toiletries.

amazing service with amazing views from the room. looking over the albertina museum. one ofbmy favourite hotels so far. everything was perfect

Comfortable, clean, excellent location. Plus fantastic beds and shower.

The room was a good size and very comfortable. There were electric outlets in convenient places, and everything was well thought out. My husband enjoyed the free bottles of wine. The hotel is within walking distance of bakeries, restaurants, and shopping.

Despite all the many positives, I would not stay there again because I hated the frosted glass shower door that allowed me to be seen from the bedroom. I like privacy when I shower. I'm not interested in trendy decor. This is a personal thing and shouldn't keep anyone away, as the bathroom was fine.

Great location. Staff on reception and porter really friendly and efficient. Room was excellent. Comfy bed, great shower and complimentary wine and soft drinks. Brasserie was great for a late breakfast.

No complaints

Location was amazing. Good value for money.

No fitness centre. No pool.

The location is great,the room design is very nice,the reception is so cozy,the staff is very helpful

There is only one elevator serving the whole hotel guests as well as the house keepers with there staff,so it might take longer than usual time waiting

It is a fantastic hotel and in a great location. Minutes to the walking zone and St Stefan’s Cathedral, shopping on KaertnerStrasse and Kohlmarkt. Close to Neuem Markt and fabulous kafes. The restaurant in the hotel is a six star and breakfast was always wonderful. Staff are so helpful and accommodating. Beds are excellent.

A wonderful property from the moment I checked-in. Very professional and friendly staff (and thank you Christoph). Lovely designer room with all the comforts. Perfectly located in an upscale area, with the Albertina Museum across the road and cafes near by. One of the best omelettes I've had for breakfast. Definitely a five star feel, and I will be returning to stay.

Gorgeous boutique style - staff amazing

Location, free of charge for wine

Glass wall from shower room

There was no breakfast The restaurant had limited offerings but the quality of food was good The front desk staff was welcoming and helpful

Excellent location, nicely appointed rooms, very helpful staff. Intimate feeling and quiet.

Lack of public spaces to relax outside of the room.

The little extras were very thoughtful and welcome

Very good

Nothing

The location was outstanding as was the comfort of the room.

Luggage wasn’t delivered to room as promised. No housekeeping of room until after 4pm and only after prompting.

Location. Small/boutique hotel. Staff were wonderful especially Arturo (Concierge) and May (Reception)

Bath towels could use a refresh.

Great location and very comfortable bed. We had a loft room on top floor -- wonderful views and very cozy.

If they can add a gym